Very good location. Close to everything Rooms are a little small
Excellent location with access to the trams, S and U bahn. Comprehensive breakfast that was more than adequate. Awkward transparent walls around the shower with only a white curtain surrounding it. Makes it a bit awkward if traveling with a friend.
Location is great, price was fair, view was good and bed was pretty comfortable. Room setup is kinda funky... The shower is open to the room with clear glass doors all around which would be a bit awkward depending who you're traveling with. There's a curtain to divide the room but it still weird... Cleaning is sub-par. Bleach stains on the floor never look good. Sink wasn't draining which was an easy fix for us but the faucet was hanging on like a loose tooth. Overall the room we had needs a good once-over. That was one of 1000+ rooms available so that might be different than many others.
Location was great.... Loved the spa. The rooms are very comfortable. No free internet.
The hotel location was good for seeing Berlin and the sights in the area. The bar was very nice and the young lady who entertained was very good. The staff at the front desk were not helpful and gave us bad information on where to go in Berlin. I was disappointed because most hotels I have stayed at around the world the staff almost always gives great places to go to and see. Their advice on where to go and eat were less than what I would expect from a staff of a major hotel The consierge comments, that there were not many things to do in Berlin, was so disappointing. We found on our own, some great things to do and see.
It didn't take me long to figure out that customer service was not a main priority. I had to ask to have my air conditioner checked three times before they moved me to a different room. It was clearly an inconvenience 2 the customer service desk to do this. They also had me pack up all of my things and bring everything all the way down 28 floors before they would tell me where my new room would be. It would have taken a lot less time just to know and put my things on a cart and go directly to the room I was being transferred to. They did not say sorry for the inconvenience or anything. I even checked out a day early and they didn't even say anything about it. It was almost like, they looked at my situation as though it was my problem and why should they do anything for me? The fact that the staff did not care. The hotel is completely surrounded buy a square that smells like garbage and urine. There were protesters and police officers everywhere. Until late at night I could hear chanting over and over about Middle East War.
Staff was extremely helpful. Location. Great view. Tidy no fuss rooms. Price. Wifi sucked. (plus it cost 9€ a day— they were apologetic and did make adjustments.)
location, close to shops and public transportation checking in reminded me of Las Vegas. Very slow and long lines. Rooms were very small. Toilet in closet like room next to shower with glass.
Price, location, view, breakfast. It was very warm in the hotel room. Too warm. The bathroom tub didn't drain well, and it was a hassle to get in/ get out of it. Concierge was not very helpful.
The Internet connection was not good. The speed was low and the connectivity was lost every now and then. To begin with, for a hotel like yours, it's already unacceptable that the Internet is not included in the price.
My husband and I stayed at this hotel for 5 nights and we had a wonderful time, we stayed in the executive suite which was large bright ,modern and clean all in all we enjoyed our stay at Lux 11 and would definately stay there again as the location was also good! A couple of the reception staff were not so friendly and they forgot our morning wake-up call, luckly I woke up anyway!!
I was a bit disappointed as I expedted a better design/ quality. I booked a superior room but actually got a 30m2 double room with just one window. Also the traffic noise during the night was a bit ennoying. I would not recommend it to others as you can get better accomodation for this price, e.g. the "Q". Please see above
I liked the restaurant, excellent food and very nice service. Location is great too. Reception area and friendliness of the staff too. The elevator and the corridor leave an impression that you are entering an old building; not very fancy for a design hotel. The room was very cold when I arrived (the guests are supposed to turn the heating themselves?!). Also the view on the backyard is not very nice either.
Location of the hotel is good. Many restaurants and shops around the area. The hotel staff did not give good instructions for public transport. The tap in the sink is very low makes it very inconvenient to use. You may not want to share your room with a friend that you are not too familiar with because its a open shower and sink area which is right next to the bed.
very central no porter to help with luggage.
Near Alex Platz and nearby bakery and minimarket.
Excellent location. Staff are friendly & helpful. Design of room is very modern, amenities used are of good quality "Aveda".
It was calm, clean and comfortable, and the staff were welcoming and helpful. Felt that the supply of tea/coffee bags was inadequate, they should have been replenished each day. We also felt that the breakfast was mean and overpriced for a hotel of such a category.
Great location for Mitte district, travel, shopping etc. and very good hair salon downstairs. Staff were not at all helpful when asked to assist with restaurant bookings/recommendations or usual requests that you might expect to be met e.g. a telephone call when the room is ready as it was delayed when we had arrived. Furthermore, we paid for a balcony room but did not get one. When we complained about this upon receiving the bill, we were told that some superior rooms had no balcony.
Great unique and hip hotel for young travelers, fantastic location. Poor option of late night food & staff did not mention breakfast was extra (appeared as though it was included).
everything was very good, the size of the room and the price were excellent
The location is really good. Breakfast excellent, good price. Room interior was really nice and bed was super. Next Berlin trip I will also stay with you.
Great location only five minutes from metro and train stations, shopping centres and restaurants. Hotel clean and comfortable. Reception staff very efficient. Wifi extra charge (very expensive) in rooms and only free in reception area. Hotel expensive.
Very clean modern hotel, ideal location for our 1st trip to Berlin, would not hesitate to stay there again.
The hotel was great - the staff was friendly and helpful, breakfast was good, the rooms were remarcably clean. We liked the concept of the hotel.
H2 hotel fully booked on arrival, upgraded to Ramada next door, so this review relates to the Ramada.
Comfort and security.
Service by all employees, front desk, restaurant and housecleaning Good Restaurant with fair prices Good breakfast Nice modern room Good WiFi Easy access to public transportation It would be rated excellent if the Air Conditioning cooled the room! The room was too hot at night even with the thermostat set to the lowest position and fan to the highest. Made it difficult to sleep.
Reminds me of a Kimball or Westin chain - chic and comfortable. Great location in the heart of everything. Friendly staff gave me a complimentary beer.
Modern and new rooms and facilities Scaffolding outside my room so could not leave my window open.
Room was clean, beds were comfortable. I would never stay again, there was a night club over the road that was still open when we left at 8am. Noise all night
The central location of the hotel. Very helpful staff speaking good English. Noisy building work outside starting at seven in the morning!
I liked that the hotel itself was quiet. Staff was very helpful. It was very noisy outside the hotel. There is a tram line right in front of the hotel. Also, there is also a disco club located on the opposite side of the street, so Friday and Saturday nights may turn into a nightmare for those who wish to sleep.
Very clean hotel with no-nonsense rooms. Quite good if you don't plan to stay in the hotel the whole day.
A clean Central hotel. Basic but modern facilities. Would stay again.
proximity to Alexanderplatz. Quiet. Warm. No tissues in room. instant coffee.
The helpfulness of tghe staff and the excellant breakfast
Nice, modern and new hotel. Breakfast was very good. Excellently situated in Alexanderplatz. Air conditioning was not very efficient or it was not enabled.
the convenient location to transportation and easy access to shopping the A/C did not work properly but fortunately the weather was good and so we left the windows opened
location, cleanness, simplness, easy modernity and style, and that it was brand new the fact that we had to ask for additional soap and shower liquid, becayse we did not get any new ones the next day.
New hotel, very comfort and clean room Air condition not working properly
The Hotel is fantastic great modern feel, staff were excellent, good mix of restaurants within 2 min walk, Breakfast was buffet style and great value at €7.50
Easy to find, great value for money, friendly and helpful staff, fantastic location
Friendly helpful staff and great modern hotel in central location.
It was a great hotel, very clean, nice staff, good breakfast and the location was the best! It was not possible to switch off the light in the ceeling to only use the TV, bathroom or bed lights. Very frustrating!
Excellent location. Well appointed room (it felt better than a two star) and helpful staff. Clean, well serviced, quiet and comfortable. Nice breakfast too. No complaints.
Great Hotel...It's our second time in this hotel.. and it won't be the last...
The quiet and relaxed feeling in the hotel There was not much space to sit at breakfast and a lot of lines to get to the drinks and the food
excellent location, cleanliness only one power socket in the room
Very nice rooms and bathrooms. Keycard access. Good location. Value for money. An overall excellent choice. Wifi was very slow.
Location Everything else
Safe and very clean. I satyed in a 8bed room, but it felt like 4bed room. I hope there is a microwave or something.
Location is good, building is modern/trendy. Bathrooms were never clean, dirty pillows and mattress. WiFi is useless, almost never works and super slow.
- Good location - Storage lockers were broken, so I needed to lock up my suitcase at the trainstation. I found the last available locker. If I hadn't gotten that, I would have needed to wheel my bag around Berlin the entire day. I got in a few hours before my room was ready, so I didn't have another choice. - The room was dirty, but that was probably more of a function of the 5 other people staying in the room. The nice thing was that none of the other 5 people slept in the room, but were out all night. - Our room's bathroom was out of toilet paper. Why didn't the staff see that?
Central location, clean, modern, friendly staff be it in german or english. Great value for money. Bar drinks and breakfast in the hotel are a bit expensive (let say above Berlin average prices). Nobody forces you to drink or take your breakfast at the reception thougj, and Berlin is full of opportunities. Slow Wi-Fi too, and inaccessible from the room.