The hotel was clean and was quietly situated but convenient for restaurants, shops and golf. Nothing
Well placed and a very good hotel. The room we had was excellent Bathroom in the suite was not good. The bath was too narrow and shower door inadequate meaning that when using the shower it sprayed everywhere which made it a safety hazard. It would not stop me using the hotel again.
Good location with good parking. None
The room was spacious, well equiped and very comfortable.
Staff were most helpful, polite & courteous We weren't advised before the stay that works were being undertaken at the hotel, the hotel was enclosed in scaffolding, our room therefore had no views.
Location over looking both Biarritz La Phare Golf course and Biarritz coast. Clean and quiet swimming pool. Great service. 20 up hill walk back from centre of Biarritz. Cost of drinks - 9 Euros for 50cl Biere.
Everything, first class hotel. Staff helpful and friendly. Good location. Old world charm and character about the hotel building. Everything was excellent.
Beautiful old building that was unfortunately still under renovation. Many parts of the hotel were showing signs of age (the pool for example), but they were actually the mid-century additions or fixtures. I'm curious to see the hotel after the renovations are finished.
Go to beach
It was a lovely 10 minute walk along promenade into town centre, a walk we enjoyed a couple of times a day! Also spa in hotel was really nice. Beds were huge and really comfortable. Had a great weekend in Biarritz!!
The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable. Food and drinks in the hotel are very expensive.
Everything the service and room was excellant no
The location was superb right on the sea front . Rooms quite spacious with comfortable beds and bedding. The indoor and outdoor pools were heated with plenty of sunbeds
Location and ocean-side views over-priced food and drinks
The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location. We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.
beds were comfortable Reception staff were good at check-in. Concierge staff make a very good effort waited 15 minutes for valet to get my car, while other guests were more important. during this time, one valet was loading another guests car, another was told by the reception to take bags to a room, although I had pointed out that I had been waiting for my car for a long time. food was extortionately expensive. breakfast quickly became boring. room service most expensive, and most limited I have ever come across. we once tried to have lunch at the hotel, but despite asking the restaurant hostess to point out to the staff that we had been at our table for a long time, with no service, we eventually just left, having not had our order taken, and run out of time in our schedule.
Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it. For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.
location rude waiter at dinner (didn't eat there again); no hair conditioner in bathroom
Very helpful staff
The hotel was in a central position and there were parking facilities. The evening dinner was excellent. Breakfast items that were shown on the menu weren't actually available and would have been charged to us at full price had we not complained. The normal room rate is very overpriced but is good value at the special offer rate that we paid. There was insufficient drawer space in the room and the air conditioning unit was very noisy and would not switch off.
Nothing except close to beach This hotel is total rip off. Its way overpriced and old fashioned. Had to pay on arrival.Noisy and food was way too expensive. Never again!
Location Parking was difficult to find, the room was very small for 175euro a night, front facing room very noisy, no working air conditioning.
the location. Very convenient to all main places in Biarritz. the room was nice. The shower was missing the piece to hold it to the wall on top. I was very annoyed when at 3pm I wanted to get some room service and the restaurant was closed! I guess is a problem in France not only of this hotel.
Staff very good and the room perfect. We got upgrade because we were in honey moon.
The space, situation and cleanlines
size of room air condition not working for two nights. blockage in waste water outlet pipe - when advised for the next visitor they were already aware of it but still put us in the room!
Location Location Location Parking Area No Lighting?Staff could be frendlier.
I would rate this hotel as a 3 star hotel rather than 4 star. It was clean & nice but not what i'd expect from a 4 star hotel.
We were travelling from the Costa Blanca to Poitiers and it was an excellent place to stop. It was our first time in Biarritz and we had time to see the city and drink a few beers by the sea front.We had dinner in the hotel which was very good. Normallt we would eat out but we were not impressed with the restaurants in Biarritz. We selected some champagne coctails from the bar menu which arrived 20 mins later after the bar staff had received some training!
Hotel staff were very friendly and helpfull
Nothing special, just good for thus price.
Hotel very central to surfers beach, shops and restaurants. Room large, clean and very comfortable bed. Good sized bathroom with towelling robes. Rooftop terrace and heated pool amazing with fantastic views of Biarritz. Staff at reception were very helpful and polite. They recommended and booked some lovely restaurants for us.
Comfort and friendly staff. breakfast needs to be improved for Irish residents in the hotel
Everything Limited selection and quantity of food
Very nice view from terrasa, cafe and pool
location excellent. found all staff were welcoming, friendly & efficient spa was closed and was one of reasons for choosing hotel. breakfast €23 too expensive
The rooftop pool and terrace are spectacular at sunset.
The Hotel is clean and relaxing loved the roof top pool. We wanted to eat in the hotel but on 2 occasions the rooms were taken with private parties, not impressed.
Clean room, Attentive staff, all spoke good English. Close to Autoroute
Proximity to your excellent restaurent!
Location for airport Not very good value for money
Very friendly staff, free parking, free internet. Lack of rooms with a fridge and microwave.
Staff helpful and efficient. At times there was a lack of hot and even warm water> I brought this to the attention of the manager who said the hotel did not have sufficient hot water capacity to cope with the number of people staying at the hotel.
Good staff, excellent quality campanile food, parking outside, close to station. A bit out of Biarittz for walking. Noisy main road but I did not really notice it
Easy to find, convenient size for stopover with tea coffee making facilities and air con. Did not like the connecting door to another room. First time we have encountered this with your Hotel.
Comfortable beds and bedding. Easy to find location. Client parking - even though your (or their) website description implies none available! Reliable hot water in an adequate bathroom/toilet. Ease of access to ground floor rooms.
Everything, as always the Campanile standard is excellent. No
Easy access to the motorway network, friendly and helpful staff Nothing at all
Welcoming staff, modern clean design, fantastic location. We had a fantastic stay. it took a few minutes to walk to the main beach or the shops. great
large bright room,perfect for a good sleep no
Well situated for beach,dining and sightseeing
The hotel is very centrally located and in walking distance to all areas of interest in Biarritz. The staff at the hotel were most welcoming and courteous. We found the rooms to be very comfortable,clean and well decorated. All in all a lovely hotel! Because of the hotels central location ,it can be noisy early in the morning with delivery trucks etc. However, if I am in the area again I will definitely stay at the Alcyon.
A beautiful hotel in a very convenient location, very friendly and helpful owners, room was perfect - clean and beautifully decorated. We would certainly go there again.
a decent hotel, a few blocks back from the beach, smart yet small room, average breakfast.
Very clean and tidy. Nice decor. Quite noisy with the window open at night.
Comfortable and clean with pleasant staff
When we arrived the receptionist was immediately aware of our reservation. She also offered to book a taxi for us for an early departure the following morning. The location of the hotel was only a short walk to the beach and shops etc.
Design and room Service could be better. For example there was no way of getting a drink of water at night.
I thought the hotel employees from the cleaning staff to the receptionists were very pleasant and reception staff tried to be especially helpful, in the light of the French strike and our cancelled flight by Ryan air - who I would never fly with again. The room was rather crampted for two people staying 11 nights (resulting from cancelled flight) I would only recommend 5 nights stay because of the room size factor. There should be larger rooms available for stays any longer than a week.
Hotel staff were excellent. Very friendly and very helpful. If you are not up early breakfast drinks i.e. coffee, tea can be cold and fruit salad finished.
Got a modern recently refurbished room, with a very nice bathroom and separate toilet. Hotel is in excellent location, quiet, and very close to the beach and the city center. Staff was very helpful and nice. If you are planning on going to San Sebastian, the bus to the train station passes right outside the hotel.
the hotel was very central and we had a lovely room, most of the staff were very helpful and nice and they had a no smoking policy in the bedrooms which was fantastic as most of the hotels in france allow smoking everywhere
Have just stayed for a week and the whole experience was fantastic. The staff must be the most friendly and helpful of anywhere in the world.They appear very happy in their work. Brilliant value for money and centarl. Highly recommended by our party of six. Everthing excellent.
It was very central to everywhere,airport,beach,bus stops,etc. The lighting in the room could be improved
location excellent.staff really great .good breakfast and with car parking.its a no brainer -book it
Very friendly staff, great location, & very clean comfortable room. Breakfast better than most French hotels!
Very friendly and polite staff with good English language speaking skills.
The staff were extremely helpful .Nothing was too much trouble Needed a shower screen
Very average. Very basic breakfast for 15 Euro
Location brilliant, staff great. Lovely decor too and wonderful view from the large window of the sea (would recommend booking sea view) Breakfast a bit expensive - cheaper to eat at one of the many cafes nearby
For us the location of the hotel was brilliant, you can walk straight on to the beach and there were plently of places to eat nearby which were lovely and not too expensive. The hotel itself was clean and the room size was good slightly noisey outside the hotel on the street in the early hours of the morning but not a huge problem and the noise didnt last long
Location was great. Staff were fine. Menu was very poor, no computer cubicle/business facilities unless you took your own computer. The hotel was well over priced , it was an adequate guest house at a hotel price. We enjoyed the stay - just too expensive. We saw other very adequate hotels at 80e a night less !
Great location, although the hotel needs a bit of sprucing up, especially the main floor / lobby, etc.
excellent location across from the beach, staff were excellent, i asked the receptionist if she could organise hiring a car for us for 2 days and she organised all.
Situation was nice, it was walking distance from the busy center. Beach and a lot of nice bars were close, also restaurants. Private car parking was very helpful and necessary. Staff was almost unpolite and breakfast wasn't value of 16 euros. There was a little bit stuffy atmosphere.
The location and cleanliness of the hotel was great, however I thought it was overpriced or at least to have breakfast included for the price..Good secure parking very closeby... The fact that breakfast was not included and that you have to pay for the internet service in your room...even the free wifi in the lobby was no good to me as it would not let me connect...
Position, position, position
The hotel is pleasingly situated and provided you don't pay rack rates it is good value. Breakfast is much cheaper elsewhere.
The location was excellent as the hotel is situated in the middle of town and facing the beach and sea. The decor was very nice indeed and the staff were always helpful - nothing was too much trouble. We also ate in the restaurant and whilst expensive, both the food and service were outstanding. We would fully recommend this hotel. N/a
Locashion,stuff is very helpfull. For sure the brekfast is bad
The staff at the hotel were delightful, although the room had not been thoroughly cleaned and a broken tv was not mended. As above
friendly staff and contemporary style Lack of sun on balcony
1. Clean rooms and magnificent view of the Grand Plage. 2. Helpful and friendly staff. 3. Central location. 1. No shower curtain when taking shower in the bathtub, water all over the floor!
Being on a pedestrian square, the hotel is very quiet and yet has a fine view of the Grand Plage. It is very well placed for shopping and for strolling along the sea front. The staff were very friendly and their English much better than my French!
Fabulous location, charming staff and delicious food. Wonderful view from our room and small terrace. Stylish decor throughout the hotel. Appalling weather! Obviously not the fault of the hotel, but there was little to do in torrential rain. Nowhere to buy English newspapers eve.
the view from my window the quality of the breakfast and the small area that it's served in, poor value for €20
The location of the hotel was superb, allowing one of us to surf and one of us to shop! The decor and ambience of the hotel and the friendliness and efficiency of the staff meant that we had one of the best experiences of a small hotel we have ever had. Parking.... Public underground Car Park (Bellevue) close by which the hotel uses but beware height restriction is 1.90m.
I liked the situation of the room and views were lovely. Staff did not bother me during the day and were helpful when I requested anything. I was not happy to be charged for breakfast which I did not take. The receptionist made a deduction for this but had I not checked the bill I would have been overcharged by 120€. Also Wifi was claimed to be free throughout the hotel but I wS charged 1.65€ per day for this.
It is a very central location the room we had was nice but very very small and the door in the bathroom was hard to closed even though the showers and facilities were very clean. I did not like the availability of information about Biarritz or even suggestions on where to go even what nite clubs or bars that could be recommended. Also we found the drink to be the most expensive in the area in the hotel two glasses of wine were €11 and the bottle was nearly €11 in another hotel. Big difference. A bit of entertainment music would be nice. But we did have a great time .
good location, nice staff shabby room, overpriced
The location is excellent and it is a good value for the money.
The excellent location and view of the sea, the hotel decor and the facility of having a restaurant outside.
Location was superb. Restaurant was good, nothing to go orgasmic about but absolutely no complaints. Wine list was reasonable. Breakfast was ordinary and you couldn't order any food from the kitchen until 9am
Location and value Very poor soundproofing
Excellent staff, fantastic location, lovely atmosphere in the hotel. Very comfortable bed. Good food in the hotel and good value. No mirror in the bedroom, only in the bathroom. The carpets in the corridors need to be cleaned, as in their current state they give the wrong impression. When we arrived the hotel had no knowledge of our booking, this is true. We were lucky to get the room.
We had an ocean view room, and with such a stunning coastline view on offer it would be crazy to have any other room. The little balcony is perfect for watching the surf and sunset.
Very friendly and welcoming staff . The whole hotel feels very relaxed .Excellent location facing the sea with a good bar ( with chatty locals ) and restaurant nearby. Free internet a plus. Very comfortable seating area outside. Bedroom very comfortable and spacious. Liked the hotel but only point is could do with facilities for tea/coffee in room , not provided, which is typical of french hotels. But they do provide cheerful room service for continental breakfast at a price .
I liked the central location of the hotel and the inroom tea/coffee making facility was welcome. The room was too small aand the breakfast offered was expensive.
My partner adn I stayed for one night in this hotel.Its location is fantastic - it is right in the middle the main shopping street!We had an Ocean view Room on the 8th floor and it really was worht the extra money - the view was gordeous both to sit and relax in teh evening and also waking up in the morning it was spectacular....The room was clean - a little small - but well designed and clever use of space & had a nice designer quality finish. No Complaints!!!
Great location, helpful staff, comfortable room, good breakfast - all in all. a very good experience. Welcome bag a nice and original touch.
The location was excellent. No.
We had a wonderful stay here, The service in the hotel was very good, the welcome pack including a backpack was great, it would be a great example for other city break hotels. great location for beach, shopping and sightseeing. Will stay here again. The only complaint could have was the weather was poor for our stay, not that the hotel could be blamed for that!
Great location, clean room and a good breakfast
Pool area , bar and restaurant are excellent. Our room was small and the bathroom was dated.
Entrance to the Hotel was fabulous as were all the communal areas The room we were issued was in need of repair and re-decoration
location and view from dining room place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.
Grand old hotel in wonderful position, maintaining its historically high standards. Some confusion about the two restaurants, which seem to share the same dining room but offer different menus.
I liked my staying in the hotel. Good lacation.
Everything, the rooms are luxurious, the staff is professional and friendly, the building is beautiful. The best of European hospitality. And the food...glorious!!!
The location was good. Short walk to beach and shops and restaurants. Bedlinen was clean as were the towels. Our room was small and badly in need of decorating.right on main road very noisy at night.i do not think this hotel rates 2 stars. We will go back to biarritz but not to this hotel. The hotel needs a total makeover . dark and dingey.
Close to city centre. Very expensive and I wouldn't recommend the hotel to my friends.
Lovely hotel, really enjoyed the stay. Great value
There was an option of secure parking for an extra 9 euros per day, which was just opposite the hotel. The hotel has character, but it is old and requires some improvements. The breakfast buffet for 8.50 euros was poor. For a continental style meal, it lacked any meat or cheese. The orange juice was watery, the whole meal was a disaster.
Quick check-in with helpful staff. Rooms small and well worn. Bathroom adequate if small. Room had not been cleaned out properly and sheets were dirty. Hotel slightly further from town centre than we had expected.
Cheap. Room did not had a toilet.
Price Not the cheeriest of staff but adequate
Price Location - a bit too far away. Room needs decorating. Staff pretty miserable.
This is a casual place to stay. Walls are thin.
It's location. Cleaness. Good if you want just to sleep. Very basic.It needs to be somewhat reformed. The hair dryer was not eficient at all.
Cheap and cheerful not too far away from city centre but its up an incline
Breakfast!!! 8 euros for wi-fi, very noisy traffic and the rooms are not sound proof!!!
The personnel is very pleasant!
Good value. Pleasant staff and only a short walk to the restaurants, seafront and shops.
The cleanliness was good, the location was walkable to the main town & it provided parking, though @ extra cost Not up to the expected standard for a 3 star hotel. Our deluxe room certainly was very basic.
An iron in the room would have being good a satlite tv with english channels otherwise ok
the location was good and the buffet breakfast was excellent the plastic sheets on the bed were annoying and a bit of a turn off
Cute and comfortable room, reasonable price, wonderful staff, good location
The hotel is very central, within 10 minutes walk from the town centre and just a short taxi ride to the airport. The pool annd loungers are also a nice bonus. We couldn't get a late check out and although there was a room for us to store our luggage there were no shower facilities or room held aside to freshen up before our evening flight home.
I booked this hotel because it was close to to the centre of Biarritz and was reasonably priced in comparison with similarly located hotels. Lack of air-conditioning. Lack of restraunt facilities.
I loved the design, decor and comfort of the hotel and the rooms.- very pleasant on the eye. and the location - very close to good restaurants, shops, the sea. and bus stop.The heating system in the room and the heated radiator towel railing were brilliant as we were in Biarritz in extremely wet windy conditions. The weather but the hotel could do nothing about that. Some of the tourist sights were not open.
Whilst the rooms were quite small the furniture was well designed and the staff were really friendly - they gave us some really good recomendation for what to do and see. Breakfast was too expensive.
The room was very nice indeed. Very modern and comfortable. The staff were very friendly and helpful. As much as I liked the hotel room the only draw back was the lack of privacy for the bathroom (no door) which may sometimes be required!
Very central location which suited us very well - handy to beach and restaurants.We liked the bedroom floors and the fact that the shower was walk-in, not in a bath. We were upgraded to a 'superior room' which was on the ground floor. The shallow sinks are the silliest design ever - stylish but silly. The staff were very friendly and helpful but unfortunately gave us wrong information about the bus to San Sebastian and we missed it!
Location in the centre of the city, not so far from the ocean First of all: I booked a hotel at 21-00, came at 23-00. The hotel was closed despite the fact that it was stated that "reception - 24 hours" I had to call and wait for the manager 20 minutes! After that, he had long wished not to give the room, because "reservation has been made too late." This is unacceptable!
We liked the hotel the area and the accomadition also the very spacious room and of course the well equipped kitchen
great sea view with big balcony. fantastic facilities for cooking and keeping things cold. also great bathroom plus ideal for kids and I don't have any! pool closed but probably because out of seasion
They had booked a large party of young sports men who were out late at night and were very very noisey on their return and distrubed two of our nights sleep.
The whole deal. centrally located, on-site parking, friendly staff, clean and bright, fantastic sea and coastline views and the price. I recommend it! I liked it all.
location, room our double buggies did not fit into the lift or the hotel room, also we were not allowed a late check out
location, excellent views and quality of apartment
It is ideally located with easy access to bakery and regular shops. It was great to have the small kitchen in the room especially when the kids needed to eat early in the evening. Also the restuarant allowed us to take food up to the room, best of both world's. I would go back to the hotel but I'd bring my own pillow and also to beware that the majority of people staying there are older and I was very aware of having the children running around.
The view of the coastline from Le Grand Large was spectacular. The hotel is located within easy access of shops, restaurants, transportation. Having 2 non-working elevators for a period of time was unacceptable for a hotel with 9 floors.
The staffs were very helpful and nice. There was a stain on the sheet, we told them and they changed them immediately.
No nonsense, good efficient staff, good breakfast. All in all will go back. Nothing
friendly staff. good location..room well appointed.breakfast choice good with continental and hot choices. lift could do with modernising
Very friendly and helpful staff, and well located near beach and city center. No bath in our room, no fridge in room.
My partner and I stayed for 1 night in this hotel - We loved it and the staff were very helpfull & had good English also!There are lots of Tapas and Wine Bars nearby and the market is less than 5 mins away!Also the staff recomended an excellent restaurant nearby... which was filled with locals!This is a great hotel - We paid extra for the large balcony whuch was lovely... and it was nice to sit out and have our breakfast in the morning sun!I would deffo stay here again! No Complaints!
Very helpful staff and lovely room Not something I disliked but could have had sunloungers on our lovely balcony!
Nice room, very helpful staff
Reserver pour 2 recu resa de kayak pour 1 personne Obliger de paye sup de 8€ pour mon epouse !
We came driving from San Sebastian and the hotel was really easy to find. Dont forget to book a parking spot if you go by car. Parking right by the hotel was perfect. Staff was really service minded and nice. Rooms was flawless and cosy. Breakfast included good mix of healthy options mixed with a little vacation snack.
hotel is well situated near town centre and historic quarter. Our room was small but clean and adequate. Tea/coffee/kettle tray available on request at no charge. Nice staff.
It was very nice staying at Kemaris. The room was clearn, well designed, and the staff were very helpful.
reasonably situated hotel with friendly staff the bathroom was extremely small
Location was good, close to the city center. Did not like anything else. Small room, little light at night (impossible to read), uncomfortable beds, everything looks not clean. Hardly any outlets. terrible smell in the bathroom from old pipes. Bathroom tiny, old shower curtain. Toilet seat and cover will not stand vertically and keeps falling on you. Thin walls and doors, you can hear everything. Old carpets. No parking - street parking was all taken.Will not come back. It's amazing how the quality of hotels drops when you drive from Spain to France.
How central it was to the main part of the town and beaches and as a budget hotel it was excellent value for money. Warm and friendly reception when we arrived and provision of a local map. Bathroom smelt musty and damp and we had to keep the windows open 24/7 and the carpets are badly stained throughout. We were on top floor and there is no lift. Good exercise though!
its location Hotel was noisy late at night.
Friendly staff. They found us poles for our flags, and let us leave our luggage in a room after checking out. Close to the beach and the town centre. Good value. the rooms we were in for 2 adults were actually family rooms with a double bed in one room and 2 singles in the adjoining room with an open space (no door) separating the two areas! It took us a while (10 minutes) to find staff to check in. Whilst each adjoining room had a shower, there was just 1 toilet
location to beach was good a bit shabby, room was small, and fairly clean but corridors were smelly. TV did not work, no hairdryer. Quiet a steep walk to hotel so not suitable for those with walking difficulties
Very Good Central Location Very Steep Hill to the hotel and no lift in the hotel only stairs
Location fab. Room comfortable although bathroom very small. All in all good value for money and will probably stay again! Breakfast not worth the money. Cafes round the corner which had a good choice.
showers were too small
Just how short it is to the city center. The room was too small, nothing in it to make you velcome, no coffee or anything to fresh you up, and the cardigan for the window is just awful and too small for the window. And the brekfast is just horrible and much too expencive.