Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Under construction, noisey
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Exceptional customer service. Unclean.
Beautiful hotel with strong drinks! No nightlife near by.
It is a good, family owned hotel. Clean, comfortable, small and manageable. Good work-out room and equipment. Complimentary shuttel service from/to airport. Basic continental breakfast.
The complimentary breakfast was excellent. The room was clean and quiet even though it was near the airport.
Good location, free shuttle to airport and consequently to bart station, free wireless internet Staff, not polite, shower with weak water pressure
The staff is very friendly and welcoming. We were upgraded from a regular room to a suite with a bay view.
Near the airport, easy to find and driving to. We liked the room a lot. Hence we were positively surprised with this hotel. Clean room, nice facilities also in the room. I can advice this hotel to other ppl. The hotel staff at the Check in point didn't look too friendly and talkative. Other hotels look more friendly.
No on site food service
Big room, very good breakfast, big free parking, free Internet access and cheap (self-service) laundry - you can do a wash for $2.5! Internet is a little slow sometimes.
I could stay at the window or on the patio for hours watching airplanes taking off and landing. It's amazing. The quality of bedding sets are kinda of old. But considering the price it is fine.
It was great value for the money. The shuttle bus driver for our drive to San Francisco International at 0911 on October 22, 2010 drove very fast for no apparent reason. He drove around curves at high speed and was forced top apply his brakes very quickly when he approached a red traffic light or curve. It was a Saturday morning with almost no traffic, but he drove as if he was in a hurry to complete his run so he would have more "free' time between runs. Also, when he arrived to pick up guests for the ride to the airport, he talked on his cell phone for over a minute while we waited for him to leave the shuttle vehicle and load our luggage. Overall, he didn't present a very professional image for the hotel and in heavier traffic, his driving would have been dangerous.
Great continental breakfast area ! No Pool !
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
I liked the room, big, clean and comfortable. The amenities were also top notch. It was a great experience. I wish there wouldn't have been a parking fee but other than that, I was happy with everything.
They charged extra fees.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
Not much. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. Had to pay for parking and wifi! No complimentary breakfast.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
Nice view beds very comfortable.
Check in went amazing and fast friendly service.
Carpets need replacing.
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
One of the best deals I have ever had.
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
friendly staff clean rooms
Closeness to downtown and amenities No continental breakfast included, you have to pay extra
Nice rooms and gym area they shouldn't charge for parking, it's expensive and my card never worke when I was trying to leave the parking lot
Close to the airport. quite. On site restaurant. Place is very short staffed. Only 2 persons at the desk at night with constant stream of the travelert checking in and checking out, plus non stop calls from rooms or about reservations... i waited in line for over 30 min just to check out!... No toothbrash/toothpaste in the room, which is a shame for an airport hotel and considering the price they charge for a night.
The furniture fixtures and equipment is due for replacement.
Parking not included, outdated need manteinance
The AC required service, which we didn't know, until 0100. It was our last night, prior to returning home. The front desk didn't respond except to say they would have maintenance look at it the following day. Additionally, they offered no GOVERNMENT or military travel rates.
Friendly staff, cleanliness, breakfasts Rooms OK but a bit small. Parking "card readers" are old and don't work well.
I like that we got a voucher for an American Buffet, so we didn't have to pay. We had our choice of waffles, scrambled eggs, an omlet made however we wanted, fruits and many other things. It was delicious and the servers were very nice and attentive. The bed was not very comfortable that would be my only complaint.
Location, friendliness of the reception and the early shuttle to the airport was very accommodating. The shuttle took a long time to show up at the airport to pick us up. Something to work on it, apart from that i don't have much to comment on since i spend one night.
Staff was so thoughtful and really made such an effort to treat me better than I ever expected!!!
Staff was wonderful. Front desk was helpful and friendly. We were placed near the elevator and could hear it run up and down all night. The wall near bed had a gash in it. The toilet would not flush properly and would run for an extensive time.
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
Great place to stay. Close to the SFO airport
Breakfast included with a niceroom Cleaning service did not remove trash oneday
Breakfast is why i stay hereorice
Nothing The staff was rude, My credit card was overcharged 3 times.
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
Nothing at all. Everything, the staff was terrible.
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
The staff were friendly & very helpful. Resturant was decent (nothing fancy) food. Great hot water! Rooms had been redone, but just a place to sleep. Room smelled a bit like a gym, had a problem with deadbolt lock that staff came quickly & fixed twice because I couldn't leave.
The staff was very helpful and friendly. I had quite a few large bags and boxes, as I am in the transition of moving, and the associate was more than happy to assist me to my room after checking me in.
I liked the location, the room itself and best of all the shower water pressure. Yes, the water pressure. Cleanliness was good. Will stay again.
Friendly staff. Internet was horrible. It kept cutting out so you didn't know if you were connected on your phone. On your laptop, it took forever of you were connected but usually you became disconnected. Room wasn't cleaned one day.
I didn't like the fact that it was like a Motel with the doors and windows are to the walk way, We couldn't open the drape for some light. That should have been advertised in the ads. Also the air condition was not working well and the plugs to the blow dryer in the bathroom was not working either. And for the price I paid was not worth it at all
Clean, cheap Unfriendly staff. Homeless people rummaging in garbage outside my room, suspicious looking characters in parking lots. I did not feel safe as a single female staying here.
forgot shampoo, none in the room, average room.
The hotel was very run down. Paint chipping, weird smells, stains on the sheets and bed covers, stains in the tub. It certainly was not like the pictures. And as a single girl staying by herself, it didn't feel safe. There was activity all night long and at one point there were people arguing outside my door. I thought I was getting a good deal, but I definitely over paid for what I got.
Staff is great. Location is convenient to SFO airport. Can be noisy, especially on lower floors next to parking. Patience is needed with the shuttle because there is a lot of road construction around the hotel.
Easy access to 101N. Nice walking path, takes you to the lagoon and around to the Bay Trash - Cigarette butts in the same place for days. Empty pack laying is stairwell for entire stay. Room staff forgot to leave soap and shampoo after cleaning room. When asking for other places to eat than the hotel restaurant, front staff pointed to the hotel restaurant. Had to ask a second time for other places to eat other than the hotel. Walls are paper thin, was woken up on several occasions by other guests slamming their door or heavy walking across the floors.
Bathrooms horrible setup. No counter space. Tv not situated in a comfortable position. Walls are paper thin. You hear everything.
Location safe and easy access. Super nice front desk staff. The uncleanliness of facilities and parking lot mess. Seemed like some renovation or construction was occurring and they had a dumpster in lot, but stuff thrown all around it and in some parking spots.
Always a comfortable bed, close to car rental return, good little restaurant, good wifi signal
close to San Fransisco International Airport
Staff was excellent and the restaurant food was delicious!
It is convenient to the San Francisco Airport, and has a restaurant on site. There is also a free shuttle bus every half hour.
The bartender was great and the bed was very comfortable
courteous staff, clean rooms Room service breakfast was mediocre at best....coffee was terrible, didn't come with cream and sugar nor butter for pastries. It was as if someone slapped a few rolls on a plate...for $20.
Convenient location by the airport. Lobby and dining area were adequate. The room was an awkwardly apportioned, two story renovation that the desk clerk referred to as "the penthouse suite." In terms of comfort and functionality, it was poorly thought out and did not represent the Sheraton brand well. If grading feng shui, this room would receive a zero. In the morning, there was a "discrepancy" resulting in no breakfast service at the time I needed it. One staff member said something about them trying to find a cook. The kitchen seemed poorly organized and under staffed. I will not return to this hotel.
Clean, comvenient Wireless not good enough
Location; well sound proofed from highway and airport noise; double queen beds
Not much, except it was reasonable near to the airport, but I could have got a closer hotel if I had researched enough Could not find my reservation, very poor internet reception ( I prefer to pay for my connection than have a really poor free connection), felt like a motel but did not have a motel price.
The price was a good value. The hotel is right next to a highway so the noise level is above average.
Very nice and clean room, bed was extremely comfortable. Staff and restaurant excellent. Close and convenient to airport. Shuttle service.
Very comfortable - staff was nice and friendly. Breakfast wasn't extravagant, but it was good. Overall a very good experience.
Convenience to airport
proximity to airport what I did not like was about the room itself: there was a an open vent high up in the outsice wall that resulted in a great deal of noise due to the windy outdoor condition. Also, our room was adjacent to the elevator and in the morning a great deal of noise could be heard each time it was operated, which was quite frequent.
Clean, well appointed, convenient, free internet, good breakfast.
Very convenient to the airport - and quiet,
It's convenience as it relates to its location to the San Francisco airport. Loved the free shuttle to and from the airport. It was clean and our room was larger than expected.
Close to airport for 6 AM flight, and Hilton Honors Points. Everything was fine.
Close to the Airport, and had shuttle service
I had problems with my Mastercard, which was rejected. Stuff was very empathetic and helped to solve the problem, and later on invited me for a free beer! I appreciate this nice gesture very much!
I know what to expect when I stay at Hampton Inn...that's why I always stay there. I have stayed at hAMPTON all over the us.
Rooms were clean I didn't like the fact that we were dropped off at the wrong location. After being tired from a long flight and the fact that we were on a time frame pissed me off even More. No where at the airport does it say to take the white or black shuttle. Just the hotel name. We even asked someone that worked at the airport and they guided us in the wrong direction. Wasn't the best way to start off our vacation.... The person at the front desk said the only way we could get to the correct Hapton inn was to wait 40 min for the next shuttle to take us back to the airport and get the "white" shuttle. How was I supposed to know what color shuttle to take? No where on any signs nor paper work did it say black or white shuttle. I was not. Going to waist my vacation going bAck and fourth to the Airport. I called the correct city old where the correct HAmpton's inn was And the lady could do nothing for me. And would not accommodate a taxi for the inconvenience we had to go through. I asked to speak to the manager in duty. Guess what? No manager or supervisor on duty either... What kind if business has no one supervising its employees? My husband was so frustrAted and just wanted to get to the right location, we ended up calling a cap and and to pay for a mistake that wasn't ours. Our cab driver even mentioned that we were the second family that day that he had to pick up and drop off at the right location. He said it happens all the time. With a all if the being said. My first time ever of going to San Francisco will probably be my last because that righ there ruined our vacation. Christina
Quiet, clean and up to date room. Everything I needed. Staff was welcoming and friendly. I had a great nights sleep on a very comfortable bed! I was able to check in and request a priority of a quiet room, and that's what I got. Happy customer.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
They had my booking.com reservation registered, but couldn't find a room for me. It took half an hour to complete my check-in.At the check-out, they tried to charge me a different rate (more expensive, of course).
Internet environment, reception staff, airport shuttle bus service limited space for breakfast
Excellent complementary breakfast.
Excellent personnel, that really surprised me and made my short stay very nice. Comfortable and clean room, perfect solution with shuttle bus.
Location was good, staff cheerful. Shower was very dirty after the cleaning people cleaned it (more dirty than it was before). Not sure why.
The front desk staff were very nice. none
location nr. airport & ability to park & fly, paying a little additional. Includes breakfast with decent choices. slow check-in... & confusion as to the location with 2 other airport locations of this hotel with same name/different owners.
Location OK A bit run down
Close to the airport, costco and easy to get to. They have an awesome breakfast. They were repaving parking slots, so less parking was available that weekend.
management is responsive to their customers - I sent a question by email asking where to get their airport transportation and received an immediate reply from their Area General Manager, Mr. Steven Dodaro
The front desk staff were helpful and pleasant. Mary was fantastic. The message of welcome on the telephone was appreciated. The beds were comfortable and the room was spacious and well maintained. The cleaning staff were also friendly. Handy to the airport and the seaside walk way for exercising. Probably just our inability to work it but, the air conditioning in the room seemed to be set to a very warm temperature.
_Pleasant, efficient reception staff. Complimentary breakfast. Everything was first class in the hotel
Comfort ok - Conviently placed at 5min from sfo airport Hotel not really insulated against noise. You could hear people in the corridors.
The room was clean and big with fridge, microwave and kit for coffee and tea. The price was ok and the shuttle bus was on time (for other customers: shuttle bus arrives at the hotel at .00 and .30 every hour; you must book it at the Reception). Near the hotel there is nothing interesting (if you want go to San Francisco without the car, you have to go to San Bruno bart Station -15 minutes from the hotel by foot).
The hotel staff is very kind and location is very convenient
cheerful and helpful staff, nothing too much trouble. Good rooms with v.good facilities for the traveller an internet terminal would have made my stay perfect
The facility was spotless. Could hear the television in the room next-door.
The staff was very attentive to our needs. My bank had changed my credit card number so they could not CONFIRM our reservation, however, I called ahead and they took care of all our needs in a friendly way- they even upgraded us to a bigger room which was great for our family.
Staff was really friendly and helpfull. It was only a little bit of a walk to the BART so it was easy to get into the City. Breakfast was included and was tasty. For the money there was really nothing I could say that was negative!
The room was very spacious and the micro and frig were a great bonus. We were very comfortable and it was close to everything we wanted to do. Downtown was far enough away that we didn't have to deal with the traffic but close enough to go there for sightseeing and eating with only a short drive back to our room. I can't think of one thing we didn't like or that we would change.
This hotel is convenient to the rental car center. I had a flight leaving during morning rush hour so was glad i only had a few blocks to drive.
Staff was friendly and very helpful. Room was comfortable. Breakfast could use an alternative to eggs for protein---maybe peanut butter?
Proximity to airport was excellant. decent restaurants clolse by. not great continental breakfast
I did not see any bugs, and the breakfast was pretty good. I would say it the food was moderately above average, but the breakfast room was teeny tiny. Decent toiletries. Relatively friendly staff. Most of the furniture seemed on the newer side. It is very nice to be able to walk on the pathway behind the hotel. Temperature.....The whole motel can either be on heat or cold, then you can choose to turn your fan on in your room if you want one of those temperatures. Since it was windy out, the motel choose heat during our stay. It must have been 80 degrees in our room with no circulation. The windows open but they open to the open air walkway that is not locked or guarded against anyone walking off the street. Aside from that, its pretty dirty, paint chipping, ceiling panels are broken or coming up. The wall paper was no longer attached to the wall and you can see all the holes in the walls where other pictures used to be. Also.... its incredibly noisy, since opening your window is the only way to get any air circulation if you are not choosing the same temp, you get to here lots of other guests... doing what we all know happens at motels by the airport. There seemed to be plenty of other decent hotels nearby, I would steer clear of this one unless you don't have a choice. LASTLY! The vending machine to the left of the office was out of stock, and the office staff knew it would just take your money and not give you any items. Luckily they told me but not the guy before me!
San Francisco bay was my view, beds were extremely comfortable, breakfast was served very early which was perfect for our 9 am flight and didn't need to buy breakfast at the airport,very clean, direct tv channels, and a great location next to airport. I'd definitely rebook this place over the more luxurious hotels near by. Absolutely got the most bang for my buck! Nothing
loved the view the bay close to the airport and plenty of resturaunts close. Cant wait to get back home.
drive up to the door motel room. It was next door to my conference at 60% of the price. spendy for the quality due to the location.
Staff were very friendly and nice. Cloth curtains in the bathroom, everything got wet. No available drinking water, they ran out.
Police arrested someone in the room next to mine at 11pm - quite scary.
The shuttle to/from the airport was nice and ran on time. I didn't get to experience the breakfast (it started at 6 AM and I headed to the airport at 5:30 AM) but it looked good enough. There was definitely a lot of jet noise in my room but I was able to fall asleep without to many issues. The hotel is a dated motel-style layout with exterior hallways.
Situation Bad smell, loud fan is always working
Great view. Comfy bed. Fridge. Good hot breakfast. Room a bit small but nice.
Very clean and comfy. I wish they'd have had an arm in the lobby.
Location was good, staff was friendly, breakfast and Tuesday evening "meal" was good. Room was a little dated and we could hear person walking in the room above us.
Clean room, nicely decorated, free breakfast opens early, very convenient to SFO, airport shuttle prompt and efficient! This hotel is by train tracks. It also has zero sound proofing between rooms. Given there are a lot of people landing from flights and catching flights (late at night and early in the morning), it was extremely noisy. The people above me sounded like elephants. Every room opens onto a busy parking lot. I asked for a quiet room and the agent put me under elephants and right next to a well traveled staircase!
El Rancho Inn never fails to be completely courteous and best value. I have used the shuttle service at times and left my car while I travelled. Very convenient and timely airport pickups. Rooms are comfortable and the beds are very comfortable.
Close to airport for our needs. Only shower, no tub.
Room was clean and pretty quiet for being so close to the airport. Staff was very friendly. Would stay again when in town
clean room, pleasant staff, easy shuttle to airport. nice touch to include a multi-use plug at the desk motel: doors open to outside, not inside hallway. i probably would have appreciated that more in the summer. no accessible plug at the bed, so i had to plug my phone in across the room.
It's convenient to SFO with a free shuttle with many basic restaurants within walking distance. I'd stay here again if I needed an overnight near the airport. It's comepletely adequate with restaurant and bar on site. It's an old school two story motel on a fairly large campus. So you might have to carry your bags a block from check in and up a flight of stairs. My room was partially updated yet retained what seems to be the original pink tile In the small shower. Kind of cool if you like that 70's feeling.
These are basic but good accommodations. Nothing luxury here, but what were you expecting for the money? Clean room, good size, nice HOT shower with good water pressure. Staff are helpful, but leave you alone if you don't need them. Nice assortment of pastries at the continental breakfast. The shuttle to the airport only picks up and drops off every half-hour, so be prepared to wait a bit at the hotel shuttle stand before you see the "Millbrae" shuttle. You can definitely hear loud jet sounds from SFO, but again, you know to expect this because you're near the airport.
This hotel is in the perfect area to explore the bay area without being too far away from SFO. The staff are very pleasant and the facilities are good. The restaurant at the Hotel "Terrence Café" is surprisingly good value and really good food. If you need to make a quick stop to refuel the rental car, there are a lot of gas stations close by. Location, Location, Location. It's close to the airport and the Cal commuter train line, both you will hear but its not enough to keep you up at night
Staff was helpful, professional and on time. Room was clean. Pick up was as scheduled and on time as well.
Staff were super friendly and very helpful. Very close to the airport with a free shuttle service.
Loved the accessibility to the city! Clean comfortable and convenient. Everything you could need for a quick trip
The staff was friendly and polite. The room was clean and the mattress and pillows were comfortable. This hotel (although more of a motel style layout - outdoor to room style) is nothing to write home about. The parking in the rear is placed next to a few huge dumpsters which made it almost impossible to park in close proximity to my room (which happened to be on the back side of the building). Do you like breakfast? Better plan on carb loading if you want to walk to the breakfast area (located by the office) from one of the buildings located in the rear. Either that or bring a can opener to get your car out of it's dumpster spot. I don't know about you but if I'm getting in the car in the morning it's to leave the hotel, not to get breakfast.
nice clean hotel, friendly staff overpriced daily parking, overpriced internet
Very close to the Airport and convenient shuttle for departures/arrivals Nice pool, size was great for doing laps Didn't try the restaurant but the menu looked great We had to arrange returning a rental car and the front desk staff was very helpful and friendly. A fridge/microwave in the room would have been nice for the price but otherwise it was great.
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
Convenient to airport n hwy Tight room
The bed was comfortable. I could hear everything in the surrounding rooms. I was woken up by my neighbors alarm clock. When someone would flush a toilet or turn on the water, it sounded like it was in my room. Would not recommend this Hotel to anyone looking to get some sleep.
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
The location is the only good thing about this hotel Customer service was horrible after a long flight
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
Close proximity to airport with shuttle, large rooms, quiet No close food establishments after hours within walking distance
Only stayed less than 24 hrs, but all staff was very cooperative and I would stay there again.
Great location, friendly staff, free internet, comfortable rooms
Everything was perfect. My family and I loved the breakfast buffet. The staff are very helpful and friendly. We enjoyed staying at this hotel.
Comfortable beds, very clean. Ideal for a stay by the airport. The Free shuttles are perfect.
Excellent location, good breakfast included
The room was good size and clean, it was cleaned every day and fresh towels & sheets. Breakfast although self help was ample and not bad chocies. It is a trek to the public train and wold recommend a car as cab cost £40 to get to city and £30 back again. Really nice pan cake house just a stroll away for evening meal or breakfast, and a couple of small food shops nearby by. Wallgreens and a clothes store was about a 15 minute walk away, which we did. Quiet safe to walk at night. We choose this hotel as the ones in the city were much more expensive for the time of year and the ok priced ones were in the dodgy areas, so if you have a car I would recommend this hotel, it is nice and easy for the airport and has a free shuttle bus. The 2 older female reception staff were not very friendly or welcoming, The male and younger female were much more helpful and cheerie.
Terrific "continental breakfast" with much more variety and better quality than other motels. Courteous informative staff. Reasonable price. Free shuttle to airport. No
Great hotel in a perfect location for the purpose we used it (before taking a flight from SF airport). Staff were very friendly and helpful, and a free shuttle was provided to the airport. Breakfast was excellent and room was clean and well furnished. Not cheap but a fair price for the location and services.
Nice little Motel with friendly and very helpful staff and as well nice and clean rooms. Even it is near to the San Francisco International Airport the location is quiet. If you have no car and want to go down town to San Franciso, you have to go 25 minutes to the next railway station (or take a taxi) and the railway needs another 30 minutes.