Walking distance to shopping and restaurants. Parking garage is very awkward and confusing. The parking spaces are small and narrow.
Great location, clean room & enjoyed very much of a free breakfast buffet
Private entrance parking Price
The hotel is in a nice location. It was very easy to get to and from Vancouver via the Skytrain. The hotel was clean and well maintained. No real concerns.
Quiet at night Room was very stuffy and AC machine was very loud, even in the low setting. We expected complimentary slippers, toothpaste and toothbrush considering the Hilton is a higher end hotel. But no.. And no complimentary water. These small things go a long way and it's ridiculous that we would have to pay $12 to stay at a hotel. Really unimpressed with the Hilton
Location. Full breakfast.
This hotel is under major construction. The walkways are covered in construction materials that you can trip over (sand and tile pieces, wire mesh and temporary plywood safety railings.) Even the stairs were slippery with debris. Many more to list...
This guest did not leave comments about this hotel.
super comfy beds clean room awesome pool great breakfast construction, but it didn't matter much.
Arrogant staff at check in Air conditioning very noisy and hard to adjust. Major construction work with limited access to parkink lot not recommended
Very good continental breakfast, very clean, good selection. Great location to shopping, transit and free access to Steve Nash workout centre. Well this is Vancouver, after all, but very busy street ..especially getting out on Kingsway. Not a deal breaker, but you are going to wait to pull coming and going.
This guest did not leave comments about this hotel.
It was close to friends we were visiting..The breakfast was very good. The second day of our stay the breakfast room seemed to be overwhelmed and temporarily ran out of several items. They did their best to catch up and remained friendly throughout.
The room was small but nicely renovated and well set up. Lots of construction made it difficult to access some of the amenities. Being on the second floor was great noise wise but made hauling luggage up and down the stairs a little less than desirable.
Please let people know if hotel is under construction Under construction ? Wats going on Should told us Mud, sand, and construction material around
Wonderfully large rooms with kitchenette in it. Website talks about being pet friendly but no mention of the 15$ cleaning fee. The amount isn't the issue just would have like to have seen it prior to checking in.
Newly remodeled hotel, everything is sparking clean. Still in the construction mode. Construction materials on site created limited parking spaces.
The staff goes out of their way to look out for their guest. The on going renovations is a bit of a pain
Comfortable bed, very quiet hotel, no traffic noise that we could hear at night. Overall it is a good place to stay.
Clean room Comfortable bed No coffee in room TV remote not working beverage containers left on hallway window sills stairwells were in need of cleaning and painting
Location The place is tired and the staff - well . English is not their first language. The A/C was off most of the time so it was sticky from the time you entered the worn out elevator till you get into your 20 year old room. The 12 year old TV'S are the newest part of your stay.
Great for a family and the suite they put us in was very great. The sofa bed was separate from the main bedroom and so people who want privacy could stay there. It fit us very well. A little bar sink and full frig was excellent . Staff was highly accommodating and the girl at the front counter multitasked like you wouldn't believe. A great stay.
We were able to have guests in our room and not have to sit on the bed to visit. Quiet, clean and comfortable. We were NOT told at check in that we could get a $2.00 discount on the breakfast at that time. The waiter told us as we were getting our bill but there was no discount granted then. We found the restaurant to be very expensive.
We stayed here for our trip to Mt Seymour. We got in at dinner time and there is a cactus club and Boston pizza right in front of the hotel. Also a tim hortons for our early morning drive to the mouton :) Our room was awsome for the price :)
I like the staff. They are friendly and helpful. Breakfast was not included with the price of our room. We have to go out to find our own food. The restaurant inside the hotel was very expensive for the quality and quantity of food ordered. We decided not to go back there for another meal. Slow service too.
Rooms were a decent size Not very organized didn't have reservation. Once they found it was ok Overpriced
the complimentary massage VERY difficult to get from the airport to the hotel, and from the hotel to the cruiseline. When we asked for help, the staff did not offer assistance other than to say "I don't know".
Made the reservation. One hour later had my meetings changed. They would not allow me to change it by one night. Called the manager and left messages, no one would even return my call.
Bath tub was gross, building was old, no tv in seating area
Proximity to skytrain Toilet float assembly not working, running too long, wasting water, sink stopper didn't work at all (pulled lever right out of the back when I pulled it up to fill the sink). There has to be minimal, if any, sound deadening between floors, I stayed at this hotel years ago on a fairly regular basis and would not stay there again.
The main reason we stayed there was because it was located a block and a half from my sons home.
I like that hotel, but I booked 7rooms. They gave me 6rooms first day. You have be careful
the carpet was very dirty in the room and also in the hallway aside from that the hotel is very nice
The A/C should have been better. We don't get that hot of days in the lower mainland and the room was hotter than outside and very stuffy! Had trouble sleeping from the heat.
Man behind the counter was very cool and patient with us apon entering our room.
We needed maps to get to several places and staff took time to google maps for us and give directions to start out.
The staff was always friendly and informative.
I was so glad to find a motel within walking distance of the George Derby retirement home so that I could visit my dad. The staff were very kind and upgraded my room to one with a fridge. I truly appreciated that. The breakfast was a nice touch and completely adequate. Sadly the place is quite run down and the hallways are very noisy when people are talking in them. Updating the rooms and hallways would be a good thing.
Leaving Vancouver BC size of bathroom, tatered towels, light out in bathroom, had to squeeze through door to enter room.
It was great in comparison to what I paid for it. Tissue paper box and moisturizer were not replaced when they were finished, otherwise nothing was bad.
air conditioning, beds comfortable, fridge, hair dryer, continental breakfast was good no elevator, breakfast served in the lobby rather than in a separate room
This hotel was quiet,..perfect for the nature of my visit. It was clean. Hotel staff friendly. Good location. Only that the 'continental breakfast' was very minimal, and available between say 6am to 10am but I found one morning after 6am the coffee still hadn't been made and one morning the muffins and fruit hadn't been put out right away
The room was very nice and quiet. Restaurant was excellent. I was quoted at $397.00 for 3 nights before tax on booking.com but the hotel originally charged me $147/night. Tthe hotel reduced it to $139/night when I questioned their rate, which was better but still not the quoted price. There was confusion so I have to assume that the rates on booking.com are incorrect or.....
Wonderful restaurant and dinner. Casinos nice addition staff professional and efficient towel bar in bathroom at front of sink makes it difficult to shave for him and apply makeup for her reaching over
Ease of Location.
I liked that we could come in late and still have somewhere to unwind or get something to eat
I loved the friendly staff, cleanliness of the whole place, comfortable beds, good food and good price. I would like to see the cost of the internet included in the room cost.
comfortable bed, nice ammenities room key cards problematic, only 3rd card opened the door
The beds were amazing. Seven foot wide and very comfortable. The breakfast were delicious too & quite reasonable The location meant it was far from a lot of things. At least 30 minute walk from the nearby shopping mall and train stop
Front Desk staff very friendly and helpful. Room nicely appointed. Great value. We would stay there again.
room key/card difficult to operate in both the elevator and the room
We like the excellent service and entertainment of the casino Other than the Casino, there was no other entertainment of restaurants within walking distance.
The free parking was appreciated, though not advertised. People were friendly throughout the stay. There were no tooth brushes and the airconditioner was very loud and would turn on and off. Understandably because it is an older building that was renovated. It would have been over priced had the full price been charged.
Awesome stay. Great staff and very helpful in every ways. Thanks Keisha/Pauline :)
in the middle of a heat wave, the A/C was a life saver!, and the free ice didn't like the fact that there was a party outside my room till almost 2am, and hotel security had done nothing to quite them down.
clean,courteous,efficient.,economical,close to restaurants none
Price was high for quality
The beautiful hanging plants outside, and the surprising peace and quiet despite a very busy, urban location. We also appreciated the free shuttle service to and from the Pacific National Exhibition.
The price. The wifi is slow.
It was central to all the places we going to.
Hotel very clean with all facilities one could want. Location good for skytrain to downtown Vancouver and access to seabus. No complaints at all.
This is by far the best handicapped accessible room I have ever been in . Room very easily navigated with wheelchair . Bathroom is Wonderful ! Raised seat on toilet could be a little higher but works okay as is. Shower is to dream about , bars properly placed , You can walk into the shower without lifting your foot more than an inch. Sink allows wheelchair to fit underneath . All other motels should use this as a template . Staff were pleasant , service excellent , a most enjoyable experience . Oh yes, and the adjoining restaurant had great food , cheerful service. .
Room was clean, nothing fancy but fine and exactly what I expected for the money. No problem parking. I'd go there again. Not much close by if you're on foot, but luckily I wasn't. Check out was at 11:00. Went to the attached restaurant at 10:00. Food was good but service was very slow. Took an hour to get out of the restaurant. Got back to my room at 11:02 and found that my key had been deactivated. Had to go downstairs and get the front desk to reactivate my key so I could get my stuff and check out. Basically, breakfast for one and checkout took an hour and a half and put me behind schedule all day.
Location and easy internet access pop machine not working properly
The staff is very accomadating,very friendly. They always go out of their way to make sure the guests are enjoying their stay. I found a room there by chance in the middle of the night many months ago, just another hotel on the highway. Now I choose this inn and will stay there in the future.
It was very quiet and the room was clean and inviting. TV listings are very slow and you have no information about the shows. Having time between appointments is not a time to waste looking for a news channel.
Hotel Staff very nice, free wifi, free parking, simple but nice breakfast. Most important is the location very near from Metrotown, skytrain and bus.
The proximity to the mall. Close to the Skytrain station. Breakfast was convenient. I didn't like that the fact I was booking in American dollars wasn't glaringly apparent when I went to book. I paid an extra 35% Canadian $ to stay in a Canadian hotel. It wasn't such a bargain then. The government rate was just as good and I would have paid Canadian.
location is the most! near shopping centers restaurants but also near skytrain and bus station. The bed is very confortable, room very clean.I was in the last floor with free internet. Breakfast was correct. Staff very very nice. price a little bit high.
The room was clean and quiet (which is a must for any hotel) and the free breakfast surprised me for the variety of choices. The window (room 603) needed fixing - it leaked wind on that windy night. The air condicioner (heater) unit was too noisy.
We had a great time. Thanks to Myra at Front desk for being courteous and very helpful.
not much the mattress was not comfortable - and I did not sleep well.
One thing i liked about this hotel is that it is close to the Metrotown mall and busloop and skytrain. The staff were awesome! I just didn't like that sometimes keys are not working on the elevator &/or on the door.
The location was good the staff were helpful and polite the room size was ideal for our purpose and any problems were soon resolved. Unfortunately during our stay we were unable to use the pool and exercise facilities advertised when we booked due to construction work being undertaken and this was a big disappointment to us as we were hoping to have a swim and relax after a busy day in the city.We felt that maybe we should have received a reduced rate for our stay as you did not provide a service you had advertised.
Room layout and space Poor shower set-up--shower curtain was a nuisance and let water get all over floor, bath ventilation barely effective
Room size. The lazy when we were checking in. She wasn't helpful at all.
Close to sporting events and concerts, nice place to stay, shopping and eating is close! Skytrain event for adults is great The streets of Vancouver, walk to far before it cleans up, not a kids scene
Location, size of room/apartment, efficiency and assistnce given by staff, flexibility to respond to specific requests.
The suite was fantastic for a family of four. Used the facilities to save money by eating in rather than eating out. Very handy having two bathrooms. The breakfast could have been put out better rather than everything being in packets and cling film. The pool area was out of order due to refurbishment.
Room was well equiped. Very noisy hotel. Also poor breakfast..
I loved the location and the size of the suites. The complimentary breakfast is nice, but contains too many carbs for my liking. They don't offer anything besides pastries and bagels in the morning and no protein.
Very helpful front desk staff, easy central location, good breakfasts
The peace and quiet The scramble at the buffet breakfast
Bright spacious accommodation, friendly staff Minor stuff - fridge very noisy, & extractor in bathroom started up in night & wouldn't shut down - but this seemed to be a ' one-off '
Great location! Complimentary breakfast is amazing. The kitchen looks a little outdated but it's such a great space for the price!
Overnight transit stop for flight
the location was close to some exciting restaurants and the canada line which allows you to move quickly to downtown did not like this strange looking building, the feeling that a couple of surrounding buildings were bought out and patch together was not my idea of this place
access from airport and the shuttle service as listed above the cost to access the internet connection
service location restaurant price windows don't open refrigerator worked poorly
Not great. Only restaurant still open when we arrived was the bar. No free coffee available in the morning. Wanted to charge me $4.00 for a to go cup of black coffee. No way.
The room was quiet and well-presented. I liked the fact that there was a fridge in the room but it was ratehr noisy at times. The room rate quoted by booking.com stated that breakfast was included, but when I asked the hotel staff to confirm this, they told me it was an error. They were good enough to give me a reaonable refund to compensate and said they would investigate why this had happened.
Was impressed with the shuttle service which included drivers that were friendly and helpful. For my one night stay everything went exceptionally well. wished there was free internet access, if only for a limited time
cozy, clean, a simple kichen w/sink & microwave, nice location & reasonable price. no scale available in the bathroom...
The hotel was relatively close to the airport and the room was very spacious. The wifi was nearly unusable.
The staff was very friendly and accommodating. Even though it was a non-smoking room, we could smell cigarette smoke the moment we entered. Also, the door trim around the door frame was split as if kicked in from the outside hall. We called and reported this immediately and were given a different room that was better, but still only satisfactory. We should not have been given a substandard room just because we booked through a third party site, such as Kayak.
Decent airport hotel with efficient shuttle to and from airport. Built alongside the other usual chains. Ten minutes walk from train downtown. Good choice of restaurants closeby. No WiFi in rooms and pay for internet access.
Smoking not allowed wrong info on web site
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
The location and views were superb. Also nice little shopping arcade within complex with reasonably priced jewellery. Being charged to use internet facilities and having to pay for bottled water in room!
great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!
Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous
Good location - upmarket service You have to go through the parking garage to get to the gym - and it was cold!
the curteous staff, efficient, friendly, helpful and obliging we had bad weather
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
Location was most suitable to our needs Freindly staff
Lovely hotel in a beautiful location. Very comfortable, stunning views. Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
Loved the included bikes and steamroom It appeared that we arrived during a meal break or such as there was only one reservationist at the front desk who became overwhelmed trying to check in three groups while answering the phone, etc.
Location, price, comfortable room
It was a comfortable place for our overnight in Vancouver. Close to restaurants and skyline terminals. It was very comfortable and clean and I loved it!
Great service from check in to check out. An unfortunate power outage was scheduled that day I arrived, but the power went on right when I came back to the hotel (2 hours ahead of schedule). Timing was perfect. The room was beautiful and simple, with very comfortable furniture and soft sheets. I ordered room service and they were quick and the tiramisu was delicious!
In front of the stadium and right around the corner from many many restaurants, stores and sights.
Everything else was great. The fire alarm went off and we were all evacuated. The firemen came and it was a false alarm. We went back to the rooms and it went off again. We were asked to evacuate a second time but the cleaning crew told us not to pay attention and sure enough 1 minute later it stopped. The firemen came a second time and the assessment was that the equipment is outdated and needs to be updated. Kind of a crazy morning.
Great downtown location, within walking distance to everything The staff was, at times, short and unaccommodating. Our room key had to be replaced 3 times due to it not working in the elevator.
Location, location, location. Close to opera house, Gastown, and great restaurants. Loved the fact that carpets have been replaced by hard flooring. Very quiet and clean. A little on the expensive side for an older hotel with few amenities, but the location is worth it and the beds are comfortable.
The wireless internet connection was AWFUL despite coming included w the room. Couldn't get online and it was really difficult to connect.
The air of sophistication and luxury. The ambience at the Fairmont Pacific Rim is hard to match. I liked the knowledgeable staff and their willingness to be of service to guests. House keeping can still improve in their cleanliness.
Good location near Canada Place and the waterfront. Walking distance to Gaslamp. Staff was very accommodating and helpful. We had an issue with noise due to some late-night partiers and management upgraded and moved us the next day after quieting the offending room. Couldn't be happier with the quality and cleanliness all throughout. The cafes and restaurants were very convenient as well. We traveled with our three young children and everyone was very nice and respectful the entire time, we never felt out of place. We didn't get a chance to use the pool but could see that it was being used by kids on both days we were there. Room service was fantastic and the service was great as well. Not much we didn't like. It was a bit pricey but we felt we got great value considering it is a luxury property.
Personal service! Every need is met. Each staff member went out of their way to make sure our stay was the best it could be. For instance, Chef Nathan, who we met upstairs while looking over the menu, offered to make us special dinners in preparation for our marathon the next day. He led us to the casual restaurant and custom created pasta dishes for us! What a treat! It was delicious! Also,every encounter was greeted with such politeness! The live music was awesome. We were on the street side and it was quiet, unlike another report. I LOVE THIS HOTEL! Loved everything about it. Will be back!
All the staff were great and very polite (In the reception Kim and Jason are awesome). Excellent location and easy access. Price goes up if you try to stay an extra day
Everything was great no problems
Hotel staff were very friendly and accommodating. They were professional and courteous and made checking in easy even though our reservation didn't register accurately in Delta's computer system. They thought we would be checking in the day after we actually arrived. Alison at the front desk was able to check my confirmation email and fixed the issue right away. Parking company associated with Delta Vancouver were terribly rude and unprofessional. Parking attendants were not friendly nor helpful at all. They made coming in and out of the parking structure frustrating and annoying.
Great customer service
Beautiful, clean hotel. Spacious room with great views. Excellent service
Staff is wonderful could use some remodeling and updating of furniture and facilities generally
Great location by Gastown and near train to Granville sand Yaletown. Super friendly and helpful staff. Would stay here again. Offered upgrade at checkin for better room and continental breakfast and evening snacks. Food was mostly mediocre. Room was nice with deck, but near lounge area and heard doors close constantly.
Staff was very friendly and super helpful! Will love to come again!
The staff was very friendly and courteous. Location is very close to subway train and Cruise ships.
Excellent location in downtown Vancouver. Parking is on site in a garage, but a bit confusing to find. Sofa in room was old and broken. Early 90s decor, but clean..
We didn't have a car, so being only a block and a half from Waterton Station was convenient. Front desk was very helpful. We paid to be on a Club Floor. It was worth it for continental breakfast, all day drinks and coffee, evening snack. The attendants there were really pleasant. I definitely recommend this hotel. Would have preferred a loveSeat to the two arm chairs in the room.
The bed was very comfortable. It's very good value for money for the budget conscious.
Rooms smelled dirty/dusty and the entire place reeked of Glade to try to suppress the smell. Couldn't open windows to get fresh air and air vent system only worked partially. Blankets were so thin I got cold at night
Very helpfull staff, quiet room and hotel, value for money Hotel was fine, internet terminals would have been nice.
The staff was very friendly, I loved my room and the fact that you had a workout room and hot tub/sauna The internet was completely unreliable both nights that I stayed there.
hotel staff cleanliness
Flexibility the booking... on arriving it appeared the booking wasn't alright
the staff were extremely accommodating and very friendly. i chose this hotel from a trip advising website and it stated that it was close to downtown. i was a little disappointed when i found out it was 25 min on the sky train which was a 10 min walk away.
very best and comfortable
Nice place for the amount of money. Was very nice
It has full blown entertainment with the cable facility and the most is the unlimited supply of ice for the drink. yes! the secure parking as well. the coffee maker which doesn't work and the fridge wasn't that cold.
staff was very nice
Reasonably priced. Friendly helpful staff. Clean
Continental breakfast is always a plus!! The halls were wet a lot while it was raining... a few leaks in the halls
Great price. Clean. Nice staff. Will definitely stay again.
Clean room,quiet room,hotel staff friendly.but since it low season they up-grade our rooms.if not we will get the room facing the road whick will be noisy. hotel is good for this price will recommed it to friends.
Very good hotel. Convenient place. Fair good for a stay at a reasonable price.
The rooms are clean. There isn't any laundry room in the hotel. When I asked the staff for alternatives, she pointed to a laudromat across the street but added that she wouldn't recommend it. Since she wouldn't recommend it, the hotel should set aside a laundry room. Rooms are too small. Kids find it too constrictive,
Beds were comfortable. Close to Metro Town. Breakfast could include yogurt.
It was close to where needed to be. Breakfast was good. There was a great restaurant across the street. Good parking, Room was noisy. Walls need some soundproofing, Bathroom extremely cramped. Room so close to back entrance door
beds were comfortable and clean not bad value for the money, breakfast was rather sparse and not much protein options available -would have appreciated yogurt as an option internet connection was very slow and the tv was fuzy on most chanels
Located near two bus lines 20 and the 25. Next to McDonald's. Aaa approved. Buses run late the day pass for buses and sky train is Canadian $9.75. Lots of brochures and the continental breakfast was nice.
It appeared nice online, but I was gross in person.
Beds were comfortable. Great for an over night stay. Couple of stains on my pillow case (looked like mascara maybe). Elevators from the parkade were down and their was a lot of construction making it difficult to navigate from the parkade with luggage.
We were very close to the Canada line for transport from YVR. Rogers Arena a close walk. This location exceeded our expectations. The elevators could use a good cleaning.
Room bathrooms where a little tight.
Really like close it is to events at rogers arena.
Location is great. Walkable distance to Gastown (10-15 mins), Chinatown (5-10 mins), Pacific Center shopping areas (10-15 mins), and BC Place stadium was down the block. Staff were friendly and there's a lounge on the premise. Couldn't check in until 4PM due to the hotel being fully booked the night before so they need extra time to clean on the day of before my family can check into our rooms. But in return we did getbeautiful view from our room.
I liked nothing Definitely not worth the money the heater/fan box thing the buttons didn't work it was just cold air coming out I couldn't change it and the only way to turn it off why my unplugging it witch was dangerous for my baby it was 15.99+tax to rent a movie and there channel's were all messed up and the alarm clock was wrong ibwould j her stay there again and pay what they charge for the room
Our room was very clean and comfortable. The location was great.
Great location. Need to use your room key to operate the elevators.
Staff were nice, however the room we ended up in, after specifying the need for a quiet room, was too loud to sleep in, even with earplugs. We will never go back there. Pay a bit more for a better hotel! Had a terrible sleep, thump thump thump all night from the Disco. Yes ALL night, it lasted until 8AM in the morning. Room 603. Thought we were high enough, we were not. Even with earplugs... thump thump thump. We will never go back there, and it's taken 2 days to recover from lack of sleep. Elevator was terrible, had to use stairs. Pop machine served water and drinks that were WARMER than room temperature. yuk
Great location, easy check-in and check-out. VERY noisy at night - noisy guests, lots of screaming and whoo-ing from club directly across the street.
Some helpful staff, nice beds Inadequate security, car broken into immediately in hotel garage.
Great room. Comfortable bed. Late night room service was excellent!
We thought that the bellmen were incredibly friendly and personable. We were given a complimentary drink at Arc as it was our anniversary; very thoughtful. Didn't like the fact that for a higher end hotel there wasn't free WIFI. Paying $13.95 for WIFI seemed too expensive when we paid over $500 for the night.
Location. Staffs For every little things I was charged , like domestic calls !!! Really?
Could store luggage there after cruise Nothing
We had an amazing stay at the Fairmont. The entire staff was beyond helpful and friendly which really made the holiday. Always smiling and giving extra attention. Location is perfect. Right by the waterfront but also walking distance to shops and restaurants. Rooms were very comfortable plus clean and again super friendly staff making sure your every need is met and that you have a great stay. Highly recommend staying here. Everything was great!
Excellent service and attention to detail
LOVED THE Location and loved this Hotel! BEAUTIFUL
This is a beautiful hotel and an exellent place to stay if you are leaving on or coming back from a cruise. The Arc restaurant is wonderful and all of the hotel staff are the best.. Our luggage was transferred to the ship for us which was a plus. The rooms are beautiful with spectacular views of the harbor and Canada Place.. We only stayed one night but would have liked to stay longer.
The customer service at this hotel was unbelievable. Shout out of gratitude to risa and stephanie up in the Gold Lounge. What an amazing experience. The hotel is literally across the street from the cruise terminal. Great running course along the sea wall. A cant-miss Vancouver hotel!!!!!
I thought the rooms were very nice and clean. Bathrooms were very clean and the hotel on the whole is in excellent condition. The restaurant was very good and they were very nice when we came in late and ordered some room service......beyond the time of service. The only thing that was below par was the breakfast eggs and sausage or whatever they decided to serve. They were awful. The waffles were good, but then again, you make them yourself. The fruit was good and the coffee. But the eggs......YUK! sorry.
Free wireless internet Crowded breakfast area during peak period, poor choice of hot food, items not getting replaced especially on sunday morning.noisy air con
Good Value for your money
Very comfortable, well-appointed room; helpful, friendly staff. Have seldom slept on such a comfortable bed. No complaints. Our stay was very happy.
Good clean hotel. Excellent breakfast. Would recommend to others when staying in Vancouver. Staff very helpful. No complaints