The location is great, right on the beach.
The location of the hotel, it is on the most beautiful beach. We visit the hotel regularly. N/A
The convenience of the beach and eating establishments. Rooms are clean and bathroom is first class. Pillows could be more plump.
the people , the comfort , the location , the view all is perfect dining room and terrace facilities needs to be updated .
Very good location and friendly staff. You need to cross the street in order to get to the beach.
The location and facilities were very good. I also very much appreciated the bottle of wine and dessert being placed in my room on my birthday - my thanks to the management and staff Perhaps some of the staff could work on their friendliness - perhaps it is just the cultural diffrence (New Zealand and Spain) - very few of the staff ever smiled when being greeted or greeting us.
Reception staff were excellent on the day. Rooms looked tired and in need of refurbishment.
Wonderful location opposite beach with night street market in front of the hotel and choice of great restauants. Easy to get about with buses.
Parking facilities. Convinient for beach, resturants and city centre
We were made welcome, given a very comfortable room with fantastic views over the beach. Breakfast was very good but the dining room seemed a bit canteen like.
Good location, clean tidy and quiet room, close to amenities, hassle free stay. No tea/coffee making facility in room
Convenient for the beach. Bathroom doors were made of tinted glass. You could see through them.
Beach nearby, easy access to everywhere, very helpful staff, good view from our room Never managed to connect to the internet, we didnt have a double bed but two beds pushed together
It was about a 7 minute walk to the beach. Very nice rooms, though a little small for 3 adults and a baby. Everything was new and clean. The hotel staff was very helpful. Great breakfast! The hotel is not close to the "touristy" parts of Cadiz. Not a whole lot of restaurants really close by. The hotel rooms are only meant for 2 people.
Good location. Smelly smokey rooms & lights in the corridors are very inadequate - it's to dark!
room was very clean and cool, confortable bed and amazing shower when we arrived we were given a set of keys that didnt work, i asked for another set of keys that also didnt work, the third ones were ok but we were asked to leave them at reception every time. also on the last night the window kept opening all night due to the wind, apart from this i couldnt really fault this hotel
The friendliness and helpfulness of the staff. Good location. Room 411 unpleasant view from window of peoples washing hanging from the balconies of their flats.
The room was a good size and the beds were very comfortable. The design of the foyer was odd. Instead of opening out into the hotel, it seemed to get smaller.
value for money, breakfast, rooms far from historical center
the staff were super friendly
Hotel staff very friendly. Hotel located across the street from the beach. Hotel had limited information about things to do in the area.
Large, clean room. All facilities of a good standard. English-speaking staff. The hotel is very good but I would reccommend more for business than leisure
The location was good for the historic town It was a bit tired and in need of room makeovers
Very clean. Nice room. Decent location halfway between tourist city and nightlife. Better for families than solo travellers.
was "pretty" handy for access to old town. Lots of walking involved
I think that the price for this hotel (room) was very good, the staff was nice.. Breakfast is too expensive...
Rooms need upgrading but are very comfortable. Location is excellent for the old town. Approx 10 mins walk or bus if necessary. Several good restaurants about 10 mins walk down by the beach. More suitable for city break or business than resort hotel.
Central,comfortable , and staff helpful.Even cleaned car windscreen whilst garaged overnight. No
Only one night, very good, breakfast staff excellent
Staff were helpful Breakfast poor. There are no balconies and you advertise that all rooms have balconies
The hotel looks and feels great The Front Desk lady was not welcoming, she kept asking for the people that was staying in the room's ID, even after I paid for the room she didn't want to give me the WiFi pass word until I gave her the ID of people staying in the room. Also she wanted me to pay 11€ for parking when I parked outside by the door w/o a problem and no charge. Everytime I saw her she will remind me of the ID. I work in a 5 star hotel as a manager and the way she treat me wasn't hospitable at all.
The hotel was extremely relaxing and comfortable and well up to the standard of these type of Spanish hotels i.e. Paradors, converted castles etc,many of which we have stayed in over a long period of years. Nothing really. Just difficult to find especially as given directions(coming by car) were incorrect.
Historical building with good facilities we enjoyed our two days stay
A fabulous building with so much of interest and beauty and very friendly and helpful staff location wasn't the best
Beautiful building, centrally placed.
General ambience of foyer and reception areas, also pool very good. Staff really nice and helpful too. Rooms were not four star standard. Also it was at the upper end of trhe scale in terms of rate.
Amazing old monastery building - like staying in a museum! The pool closed the day we got there with no warning, and we had to beg the staff just to let us sit in the sun next to it (seeming as the solarium was closed too). Apparently the problem was it 'winter' but it was also 25 degrees plus!
a great house with history, spacious room, pool in the garden. the room was not quiet at all, the street nearby, yelling people on the other side of the street in the building right next too. The promised "king-size" bed was a queen size... in the best case... not even this. our room was not cleaned by the stuff in the morning as we wished to stay private, after we left the hotel no one tryed to clean it or to change the towels
The room was old, with dated fixtures and furniture. The room was also quite hot, and it never really cooled down during our stay in early June. The hotel does a substantial business in wedding receptions, and they allow loud music to be played late into the night. The kitchens sit roughly in the very middle of the hotel, and they are not well ventilated - the entire first floor of rooms smells of frying food every night. Finally, the staff was not particularly helpful. For example, they refused to reconfirm our international departure flight for us; they told us that they could only telephone the airport and not the carrier.
the central location ------- good breakfast
reception desk staff very helpfull breakfast room staff (with the exception of 1 woman) were rude and unhelpful, could not even get a cup of coffee, reception gave us partial refund when my husband complained at check out
Being an old monastery, the hotel was very charming with old paintings and antiques and curios.
The Hotel was very well situated the staff particularly at reception were very good and helpful a bit on the pricey side but other than that very good
There is linked car parking space within 100 metres and buses pass directly in front of the hotel heading for the city centre. Like many continental hotels there was no kettle in the room. As a Brit I would really appreciate that facility.
reception, helpful staff, wifi cafe bar only open mornings
The hotel staff was very kind and helpful
friendly staff and hotel was clean, well maintained and cosy. No choice for breakfast. Coffee not hot and hotel was in location surrounded with shops but few restaurants and bars near to hotel
The orange juice and nice people. The breakfeast: the bread wasn't good. The room's view.
Stayed for a business trip. Basic facilities, nothing fabcy but all that you need for business trip. Clean, close to the beach and relatively cheap when I booked. They gave me a room looking at the back so no nice view but quiet. Most of the staff could hardly speak english. No wifi in my room, had to go to the lounge to check my emails. On the website on booking.com was saying "air shuttle" but this refers to the public bus service (which takes almost 2 h for a 30 min drive), not a hotel service!
Only stayed one night but it was convenient, comfortable and clean - and the receptionist spotted it was my birthday and wished my happy birthday!
Proximity to beach - whilst easy to get to the old town via bus. Decent breakfast included Surrounding area is a bit grubby.
peaceful/ good food/excellent service/good value no
The hotel is a bit 'strange', in the beginning we felt like we were all alone, but then it seemed that there are also appartments with a very large pool. Rooms are spacious, but beds are hard. Large bathrooms. Nobody explained us anything, so we checked it out ourselves. Personnel is not really friendly, especially at breakfast. Airco was broken for three days and same period they asked us to shut windows during night because of fumidation of gardens. Strange timing. Hard beds.
The rooms and facilities including the different swimmingpools were very good. Also the location is perfect with only 1-2 minutes drive to a fantastic beach. They should have better wireless internet connection. We had to use a cable in the room. Only staff working in the reception spoke/understood english.
Relax and budget
Everything, it was an excellent hotel, with a huge and comfortable room. Real value for money. Excellent hotel stuff, especially the receptionist.
We visited the hotel for my wifes 60th birthday - we could not have wished for a more perfect setting. The bedroom was large and very comfortable. The staff friendly and attentive and the gardens were magnificent, The food was excellent and good value for money. We will certainly stay there again and would recommend it to anyone who wants somewhere special.
All of the staff were very helpful. Hotel was comfortable and food was very good Rather a long way from the old town. It took and hour each way to walk
vast room, very comfortable, with very good quality for money. services and staff of very good level just a little bit difficult to locate
cracking locatio on the beach close to restuarants and cheringuitos. nice pool and breakfast comprehensive not so easy to get to by road adn expensive parking
The view from the room
The location right on the soft sand beach and beautiful design of the hotel. The staff was very friendly and helpful. I would have preferred one double bed instead of two twin beds, but there were none available in non-smoking rooms.
Nice location, comfortable rooms. bunch of crazy gipsy drunk men singing on the beach at 4:am!!!
The view from of the beach was nice once we paid the 22 euros of extra. The welcome desk was rude. The initial room( without the extra 22 euros of a full front), was poor, we had a perfect view on a gray facade of a decrepit building. The hotel did not reply to our initial questions at provided on the booking website!
great location right beside a beautiful beach not all balconies get the sun
Beach front location is excellent,though I did have to pay extra for beachfont rooms. lift from rooms to beach without going through lobby great facility. Lobby of the hotel is grubby especially the large sofa which needs cleaning. the whole hotel could do with a makeover. if it were not for the location the hotel would not rate highly and even with its good location I think it is overpriced
Ideally situated for both the beach and for exploring the old town of Cadiz.
Cleaning of room daily was abit hit and miss eg: we had to reuse dirty glasses, toiletry products not replaced daily.
Close to beach, helpful when I left bag behind, view, Charges for parking and wifi
The best thing about this hotel is the spa. The location is also terrific as it's close to the train station and central for shopping and sightseeing. Also, make sure that you go up to the roof as the view is terrific (and then you won't need to make the climb to the top of any of the towers in town!). The decor of the hotel was not what I would consider to be a 4-star standard; the description says that it's a "brand new hotel" but I don't see how this is possible - everything looked very worn-out. Also, you have to pay extra to use the spa, which was worth it, but then they also have a bunch of other charges on top of the extra charge - such as, you have to wear flip flops in the spa and if you don't have any, you have to buy some from them. They also charge extra for towels in the spa, which seems a bit petty - we used the ones from our rooms rather than pay an extra 1.50 euros each, but then had no dry towels to use in our room.
Nice and central but no real buzz in the surrounding area as with our hotel in Seville. instructions on how to find it. Totally incomprehensible. Took nearly 45 minutes to find it. When rung hotel staff no real help. Access to hotel garage diabolical
the position of the hotel in relation to the attractions of the city we booked no smoking rooms and were put into smoking rooms one of which could best be described as an ashtray! Staff showed little interest in solving the problem.
the situation, and the brasserie style cafe
We were treated extremely well by the staff and when they realised we were visiting from NZ showed additional positive interest in our well being.
Location, reception areas English translation of menu
The staff at the breakfast was unpleasant, not helpful or nice. No parking
comfortable the cleaning woman didn't change used glasses of our room so we had to wash them to use by ourselves.
SPA is excellent... breakfast was not included to the price, strange... ( 117 eur )
wonderful location, close to bus station and rental car agency as well as the heart of the old city
Excellent location right next to port and in the old town. Foyer earea etc excellent. Rooms don't have views though. Very helpful staff . Room clean and comfortable with all usual facilites, including tea and coffee making facilites. Room service good and value for money
Good location for beach Lack of cafeteria/bar facilities except at breakfast
The hotel was very clean and in a good location. Free wifi, well decorated and a nice feel. Not too large good value.
Budget travelers but with very limited services so the overall value is just fair. It is OK if you are not demanding.
This hotel is in the modern part of the Cadiz peninsula just two blocks away from the long, clean beach and 1 euro away by public transport from Old Cadiz. There is a Hipercor supermarket about eight blocks away in the other directionf from the beach on the inner harbour side. The hotel has off street parking under sheltered bays. It has a small breakfast service but this was quite new and we didn't try it. There is an excellent restaurant linked to their own bakery just across the road and the staff were very friendly and helpful and tolerant of my elementary Spanish. The staff in the hotel were helpful and the rooms were clean and the daily service left the rooms shining. I haven't read reviews about this hotel. There didn't appear to be a porter and there were a few steps between reception and the lifts to the upper floors but I think I noticed a chair lift for elderly people. We managed to lift our cases on our own to the lift door. No wait for lifts at any time.
Staff very helpful; near bus stop for out-of-town buses; Need to negotiate a short flight of stairs before accessing lifts
Excellent location for short, inexpensive bus ride into centre of Cadiz. Beautiful beach within 5 minutes walking distance. Friendly staff, comfortable room, absolutely no complaints.
The room Staff
The room and bathroom were very clean and relatively modern. The front desk staff only spoke Spanish and were not overly helpful when I needed to make an overseas collect call.
friendly good access to amenities
Very expensive for quality of rooms plus first place i see that wants to charge 20E for a cot.
Excellent location, comfortable rooms. Staff is accommodating, if not overly friendly. The continental breakfast is mediocre.
staff in general very friendly, very good facilities,nice location... i called three times to try to get an extra bed and noone was able to give me an answer, they never contacted me back to confirm this even though i especifically asked to get in contact with me so that we could book an extra room somewhere else.There was an obvious lack of organization between the staff.
Freebies Noisy & Small Room
Good hotel in the center of San Fernando. It is necessary take the car to go to the sea side in 5 minutes. The personal was vary polite.
Clean, modern hotel. The fresh fruit and water in the corridors was an excellent touch, and highlights excellent customer service. Not enough information supplied about local area, bathrooms are a little adventurous with the glass walls, it was fine for us but may be a little disconcerting for friends or new couples!
it is very closed to the old city of Cadiz...the view on the Altantico is fantastic...The swimming pool is very nice as well. the room was clean and comfortable. I would recommend it.
The very good accessibility to all the sights which you need to see in Cadiz couldn't have been happier with the location. The restaurant.
Rooms spacious and clean No beach access
Very convenient location. Spacious and well appointed hotel room. Good sea views from balcony. Airy public rooms.
Excellent possibility to combine "city activities" (fascinating history, culture, flamenco, gasttronomy etc) and "beach activities"
Location Friends who were with us had a very poor room which needed modernisation, very disappointing for a Parador.
The view of the rooms was excellent. The hotel is very well located, very clean... rooms has everything u can need during a vacation. Hotel has great pool by seaside, and one very nice thing... they had a live piano player every night at the restaurants area.. very romantic!!! Definitely i would go there again! The rooms were kinda old... definitely they need some refurbishment... still they were extremely clean and comfortable.
Good location and great view parking available The pool was not in use
The location. The staff is trying very hard to give you a good experience, still, no one can be that good so you forget about the old hotel. Very old and in bad condition, not refurbished for around 20 years. Airconditioning in first room not working at all during the day, so we got a new one when we came back after dinner. Then we find out that the AC is switched off in the whole hotel its switched off at 11.30 pm means you will have a very warm sleep. There are much much nicer hotels for this price in Cadiz. Very surprised to see this rund down place being marketed as a Parador. Very very disapointed.
The excellent situation, and the view from the terrace. The courteous and helpful staff. very good breakfast. Easy walk to the od town with all its attractions. If you want the beach there is an excellent one just 2 mins turning right from the hotel. Always something to see in the bay, we were pleased we took the binoculars. There were problems with the pool while we were there, but I assume this was only temporary.
The staff were very helpful and the location was perfect for visiting the city. Initially there appeared to be some cleanliness issues but these were addressed promptly
Position. Rooms were good - ours faced the Cathedral. Staff very pleasant. Breakfast could have had more choices, but adequate.
The staff. Both the front desk and restaurant personnel was very welcoming, friendly. The front desk personnel went the extra mile to accommodate all our needs. No parking
View from the bedroom. Very comfortable bed. The fact the swimming pool was out of use (& had been for a long while). Staff not as good as they could have been.
Staff helpful & friendly. Location, close to beautiful beach & was walking distance to where i needed to be everyday (Swimming Pool). Cost (expensive), especially when compared to the deals you can get these days (recession times).
not so expensive but comfortable and clean! excellent!!
Very pleasant & clean
We like all good restaurents and bars close to the hotel. Nice walk along the beachfront into old town (30 min). Our apartment have a good view over the sea. Clean and spacious. Staff were very helpful and Nice.Beach playa victoria also very good. Nice people in Cadiz overall. No.
location was perfect! The beach and restaurants are very close.
Good and friendly staff, clean rooms Expensive based on room, no breakfast & location, but choosen because it was in walking distance of the swimming competition centre
Great staff: super-friendly and helpful. Very quiet room. Excellent location practically on the beach. Trifle expensive for a 3 star hotel, but then it was peak season and all the hotels were full.
Comfortable room, convenient cafe on site
location and Privacy No pool
Good location if traveling by train to other places. My concern is walking back at night because of the location--not bad but people not familiar with the area should be careful at night. More could be done on the parking situation.
The people were welcoming, answered questions and gave good tips on restaurants and driving directions. The breakfast was varied and substantial. Our room was big with a little sitting room. The building is from the 16th Century. Beautiful!
Helpful staff and modern hotel
Very helpful and informative young man on reception. Room clean and with good bathroom. Great location. Old traditional house that reflects original style etc.
The hotel is very clean and comfortable, and the staff are extremely helpful and friendly. I feel that this hotel is very good value for money and would definitely recommend it to friends and relatives. The only slight drawback is the lack of car parking facilities in the immediate vicinity of the hotel, but in my opinion this is outweighed by the lovely building and helpful staff. I will definitely use this hotel again.
The town El Rocio is like taken out of a Wild West movie, it has to be seen to be believed. If going to Donana don't miss El Rocio! Casa del Regidor was also a real surprise, classy, beautifully decorated rooms and bathrooms and in the centre of town. A real treat!
Central, tidy, clean, functional The computer couldn't be used until after 11am.
The owners are delightfull and can't do enough to help. The hotel is a lovely old building in the centre of town. The advertised parking is not at the hotel but 2 streets away, we had problems finding the hotel because the road that it was situated in was closed to traffic, only for the 3 days we were staying!!!!!!
Excellent location - walking distance of everything- traditional hotel simply furnished but had everything we needed for a short stay.
Small Hotel, personal service, beautiful old building, handy location
very well located, and a parking next door a litle bit noisy
Good, central location. Anonymity if you wanted it. Staff helpful. Other residents slam doors late at night and voices/plumbing can be hgeard from adjoining rooms. but this is par for the course in Spain.
Rooms were lovely and was nice to arrive to a smiling face. Great location in regards to train\bus staion, and ferry, and restaurant and bars. The staff were effecient. The spa bath couldve been cleaned better. Breakfast was included in our price which was good because although it was not bad it was not exceptional and probably wouldnt have spent alot of money on it.
Friendly staff and central location. Lots of good restaurants and bars within easy walking distance Can be a little noisy due to tiled floors
Nothing wrong with this hotel Stuff was not friendly, the hotel looks kind of old, 10 euros per day parking for motorbike was too much,
The service, the professionalism and the smile of the staff. They were very helpful and welcoming. we just checked the breakfast at the hotel and we found it poor in variety. we didn't have any there.
The location is quite good to walk around the city. Too expensive for the quality of services. The room was full of sand and the staff took lots of time to clean it properly. There is no reason to pay so much for so bad service. breakfast was really really bad. And the prices rise on high season and it seem that the service quality decrease! Don't understand how is possible to charge 140 euros/nigh and have a so bad service! I don't recommend to stay on this hotel!
Room wide and very clean Breakfast Some of the staff is not kind
We enjoyed our brief stay and mostly were keen to be near the port for the cadiz ferry - the hotel met this criteria for us. no
The hotel is conveniently located and very pleasant. Our room was well appointed and completely comfortable. There were several amenities that bumped the hotel into a significantly better than average experience. My only complaint is that it was impossible to take a shower without covering the bathroom floor with water. The half-door on the shower is ill-conceived and the seal at the bottom ineffective. Otherwise, we had a very good experience at Los Cantaros.
Location of the hotel is excellent. Rooms on the street are a bit noisy. Reception staff are very friendly and helpful. Very small rooms with no place to sit down. Only one straight backed chair. For a hotel that claims 4 stars, I would have expected a little more comfort. Breakfast service is very inefficient. Inept staff.
I liked the grand exterior room with the nice view of the street I asked for thanks to the feedback in the reviews on the booking website.
Excellent location for exploring the old town.
Location and decoration.
Checking out the next day, although we would have preferred a more sympathetic and helpful head receptionist. Room tiny, shower cubicle so small that the taps kept being knocked from hot to cold because you couldn't move in it. Did not sleep, very noisy all night from both inside the hotel and especially outside. Very disappointed. Our comments on checkout were not handled very well by head receptionist.
staff quite grumpy, unhelpful, and came across as lazy. Absolutely no information for tourists at hand, or willingness to say anything. Room very basic, no wireless in rooms (as advertised), staff unfriendly and unhelpful
Helpfulness of staff
A beautifically decorated, stylish and clean hotel.
good location, good view of city most staff were unfriendly and unhappy, requested non-smoking room and room smelled like smoke constantly, poor bathroom facilities- shower was extremely small and shower head fell on us constantly while leaking all over the floor, couldn´t use jacuzzi, no internet access.
The hotel had a very nice roof-terrace. The hotel had a very central location in the old town It was located at a very noisy street. The hotel just offered Spanish tv-stations. We missed a safe in the room. The shower cabinet was too small for adults and the shower head fell down constantly. We complained on this point but nothing happend.
Very nice view to the see, comfortable room. Restaurant only served some menu for dinner; there was no a la cart choice to have dinner.
It´s layed practically at the beach, close to the busy souvenir and bars/restaurants (during season!) street, nice big pool and garden, parking lot (plenty of space off season), dont know about season time though! Very friendly, lovely people, good food. Getting there through the town.... despite navigator! Stick to the bigger streets and dont let your navi get you through the lovely but mostly one way streets in the city center... you´ll find yourself circling a lot (nothing to do with hotel though). Hotel itself was busy even in off season. We liked it.
Staff were very friendly and location was brilliant Aircon was not v cold but it was ok
it is a 4 star hotel at the beach quite empty late in october. The beach is very clean and save even for little kids. Only 5 km from the center of Puerto Santa Maria and about 20 km from Jerez (20€ by taxi really worth to visit with its huge farmers markets !!!) swimming pool was closed like in all other hotels in October;-((
Good value for money.
maybe because of the disco next door one had to endure a lot of noise during the night front office was not able to charge my Amex card (on purpose?)
the staff were very friendly and helpful and the sea view was fantastic
The location and view were outystanding, there was a very warm welcome all our requests were met on the spot. It was all we expected
Place is good, near to beach, K for visiting Cadiz. Free car park