New,clean, modern and comfortable. Very helpful staff, many with good English. Lovely rooftop pool. 2 min walk to miles of sandy beach/ocean. Breakfast buffet big/heavily Asian oriented. Room Wifi free. Metered taxis always avail. Manager good. Construction of new hotels on either side, limits privacy of having ocean viewing/sleep in. Bathroom small/narrow. Area still developing, could be bit quiet for some/need to do homework on places to eat/socialise elsewhere on beach strip/city.
The staff was the hallmark, no request too difficult or too mundane. And all cheerfully met. The hotel is an extreme value for the money. 4 star facility and location with 5 star service for a 3 star price. A small comment from my wife about a camera phone's memory being full was met with, "we can burn a CD for you." When the CD and phone were returned 5 minutes later, her comment of, "if only I had a laptop with a CD player so I could review all the photos I took," was met with, we can have housekeeping install a DVD player in your room for you. When we returned to a room, literally 9 minutes later, there was the DVD player installed and ready to go. During the first night, we had a street view room, and being a Saturday night, there was quite of bit of traffic noise that could be heard in the room. At breakfast early the next morning, the waitress asked how did we sleep? We mentioned the traffic noise. WIthin 3 minutes the hotel manager came and changed our room to a garden view.
- The reception went above and beyond to make us feel like VIP guests, they worked out it was my boyfriend's birthday from his passport and made our stay special by sending us flowers and a personalised cake. - The breakfast exceeded expectation in terms of variety and quality of food. - The fresh flowers in the room - Peaceful hotel with a beautiful view from our room - The bathtub was huge, such a treat - A little unorganised, we had booked the room in advance and arrived past 3pm yet we still had to wait at reception for a time whilst they prepared the room. - We drove a motorbike there and got very lost trying to find it. They need to do a bit more signposting on the main roads leading up to the hotel, they need to take in to account it's in a very out of the way location. -It will probably increase the chance of walk-in guests if they simply put a few more signs out on the main roads leading up to the hotel.
Great breakfast, lots to choose from. Very near to the centre of Hoi An, just a 5 minute walk.
The bed we got was the worst bed we have experienced in all of Vietnam. The room and bathroom were very basic. No value for money. We moves to Life Heratige. Much Better!
The central situation was very good . Breakfast was reasonable.The garden vieuw room had a very small window so we got a luxury room which was very nice, looking over the river but was overpriced.There was no internet connection in the room.
Lovely big room and picturesque location on the riverside.Free use of computers in business room. Nice pool.Short walk to town centre. Enjoyed free tastings of local food at the hotel's mini market each evening. Dail fresh fruit in the room was nice. Towels were thin and restaurant meals were ordinary
Staff was very friendly and helpful, location was excellent - facilities were extensive.
The helpful and charming manner of the staff is the best feature of this hotel. They made our stay a very enjoyable experience. Nothing was too much trouble and they gave us a lot of time and attention. The lack of power points in usable places in the room. Our room was rather small for a double, with the bed pushed against the wall, making access awkward. Our travelling companions paid the same (Quite high) price as us yet had a room twice the size with 2 beds. Location was in a rather grubby unpleasant area. Worst feature was being told the day before we left that we had to pay in cash. No credit card facility.
Please write at least 15 words the helpful staff Worst street in hoi an. Pool was the size of a large tub. No pool chairs.
Staff were very kind and helpfull. Lovely place, charming balcony for brekfast buffet, and beautiful bedrooms. No, everything was perfect.
Friendliness of the staff and the peaceful atmosphere. Nice balcony and great views.
The room had a fantastic view and there was a good buffet breakfast. The bed wasn't too hard and the room looked great. We had a number of problems with our room, the toilet broke and there was no hot water. The toilet was immediately fixed, but the hot water we had to mention twice for it to be fixed. Also the air conditioning never worked in our room, even after 3 attempts to fix.
- Breakfast was tasty, served by the garden/pond in the back of the hotel - Too overpriced for the quality of the room and facilities, in comparison to vietnamese standards - The 20 USD extra charged for the street view (vs garden view) were not worth the price
I changed my room from delux to junior sweet The room was very nice, especially view of the room was perfect!!!!! When I woke up , I satisfied with the light of the Sunshine Lastely, Brilliant top bar also have great view so you should have to drop by those floor!!!!! Non smoking area was sucks....... ,
Out stay at hio an hotel was great, the breakfast in the mornings were all outstanding and the staff were nice! there are a few geckos living on the roof of your room however you do get use to it as there are lots around hoi an. Overall was a great place to stay, the pool was very relaxing!
Close proximity to Old Town of Hoi An The shower pressure is appallingand needs to be seen to. Staff on reception are plentiful, but do not look too happy and at times appeared to be just going throug the motions. Staff in restaurants and bar on the other hand were mostly bubbly and happy and attentive. Rooms auto turn off the aircon and in summer heat this is really silly as we returned every day seeking some cool place. I certainly fouund their prices for Laundry and drinks ex mini bar to be ridiculously priced. If you want to charge 5 star prices your service must be at that standard. It is a very good 3 star hotel, not more than that I regret. I rfound 3 star hotels in Hue and HAnoi were far superior to the Hoi An Hotel.
Lovely breakfast, nice pool, good-sized room For a 4 star hotel, we expected a bit more - shower did not work very well, staff were unhelpful.
The room was nice, enough space for 2 people. The staff was quick with accommodating a change from one king to two twins. Breakfast Buffet was nice with many offerings. The massage and facial offerings were nice. The massage was just okay. My friend felt like the facial was also just okay. They both left something to be desired, however we cannot complain about the prices. both were economical compared to US prices.
When we have checked in at the hotel upon our arrival, the check in representative walked us in our room. While he was walking in front of us, he was picking up his nose which took at least 1 minute, and he than throw what he find inside his nose. Nose picking is a accepted behaviour and a veey dirty habit of Vietnamese people ..however it is not exapted at the majority by the world and it is discusting and gross. Especially in the service business where foregin guests are hosted it is just unacceptable unspeakable do and ruins everything....
The architectural design of the hotel is spacious, airy and light and gave a feeling of high end luxury and of being in a lovely resort, it also had an asian design feel which suited the environment. The amenities such as the pool were lovely and we did the cooking class which was also very good. We had been travelling for several weeks and it was great to arrive to such a luxurious hotel - the bathroom was particularly large and very nice to use. Everything was great, only one comment and that is that the mattress could have been a little softer - we found all of the hotels in Vietnam had very hard matresses - maybe offering an option/choice of firm or softer mattress would be a nice added extra luxury.
Lovely hotel and located right on beautiful Cua Dai beach. The gardens and the design of our room was gorgeous. fantastic swimming pool and plenty of sun lounges! Unfortunately the bed was way too hard for our liking and even though the ensuite bathroom was beautiful, the shower recess was grubby and in need of a good scrub. Also, the buffet breakfast was very sub-standard. Warm fruit juice and stale cereals.
The resort was one of the best I have ever been in. Location, staff, amenities and the pool and the food! Just marvelous