Excelent location. Good breakfast At 6 PM the room was still not made.
Friendly staff, breakfast and wifi included. Breakfast has eggs and wafles. The facilities need painting.
There were to many cats and one racoon on the property.
not in room enough to really complain
Great stay and room for the money. Great location and easy to find.
The staff was very friendly & courtious. During the 2nd day of stay, the housekeeper did not do a good cleaning job (take out the garbage).
I like that the Swann / Dolphin are right by the Boardwalk. I wish the pool had a better slide for the kids.
We love Disney! The grounds were beautiful and clean. The shuttle buses are a great conveinence. Sometimes a little slow getting there, but a nice feature. The balcony view of the grounds is breathtaking. Upon arrival our room smelled very moldy. We could not sleep there. We did get another room. The place is kind of dated. The rooms, carpet, furniture, decor are all dated. Needs upgrading. Especially for the price. And all the extra fees are ridiculous!
Location The exorbitant rates for basic needs like food drinks and parking. I will never come back because I feel like I got rapped
Renovated rooms in the hotel are very nice,-although a bit small. Location is perfect for Epcot/food and wine guests. Staff attentive and accommodating. Kids pool slide closes at 6. Non-renovated rooms in East wing have a musty smell.
The hotel looked great for USA. Most USA hotels fall short in comparison to international 4 star hotels. The rooms looked brand new and views were great. Enjoyed food and wine festival. Staff at hotel were extremely friendly. No breakfast included for the price. I'm more disappointed by Kayak and booking.com for the price I paid for the rooms. Thought I was getting the best price but I happenened to ask if I wanted to spend another night on my last night there. I was quoted a price that was $100 less than what I was paying already. The manager started the sentence that his price might be more than booking.com. Boy was I shocked that his price was about $100 less per room.
Nice hotel but visit left a bad taste on last day with excessive parking fee On our last day...I told the front desk my parents were coming to meet us for breakfast. I was told they could have 30 minutes free parking. I replied the breakfast would take longer than 30 minutes and we might take a walk afterwards to the boardwalk. I was told I could use my room key and have an $18 charge added to my bill. I reluctantly agreed. My parents came and we had breakfast and spent about another hour walking around. $18 for under two hours seems excessive to me. It was a small thing considering everything else at the hotel went so well..but soured the end of our vacation.
Location is great if you want to be in walking distance of epcot. Rooms were dirty and it seemed like the bedding and pillows were real dirty
We went for a dance competition but had so much fun in our down time!! We walked boardwalk, swam and enjoyed the fireworks that surrounded us. The palm trees and fountain seemed to be synced to the fireworks and it was amazing! Honestly the only thing that I didn't like was having our stay end
The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went! The Dolphin cabana people were a bit rude!
They upgraded us to a suite since our room was not ready
The snacks provided by the hotel during the business conference I attended were good quality however the food at the restaurants was overpriced and underwhelming. There was a huge dead cockroach in one of the bathrooms. In another bathroom I noticed a bunch of ants crawling on the walls. It seemed no one was keeping after the bathrooms since they ran out of toilet paper and soap, and also some of the same motion detectors on the sink were not working for days at a time. To top it off many of the staff at the restaurants seemed to have a chip on their shoulder and did not seem happy to be there.
The lobby staff was extremely friendly to our two year old and he loved it. The hotel is within walking distance to Epcot, and the rooms are perfectly clean and acceptable but not as updated as you would imagine at over two hundred a night. The valet wasn't very nice at all when we first arrived, and the parking system at the hotel made it just about impossible for us to enjoy the pool after checking out since we only stayed for one night.
It;s proximity to downtown disney 1. Our room didn't even have a spare table to eat off of! 2.soiled sheets but they did fix that. #3 air conditioning did not work so the engineer had to fix that! #4 no place in the hotel to eat a regular breakfast off the menu only a 15.00$ buffet!
I cannot think of anything that stood out about this hotel, the rooms were clean and had a friendly staff, but that even was not extraordinary. Paying to parkwhen I am already paying to stay there. The ammenities said the bath stuff was from bath and body works, not true Parking was a hassle, room was very small., beds were small. Was definetly not a resort hotel in anthing other than location.
I was happy to see that the bed sheets were clean. the staff at the front desk.
Nothing. This hotel sucks! Do NOT stay there! Everything that could happen bad and more, did.. The view was good. Thats it! And you couldnt even walk on the balcony cause it was about 2 inches big. They charged me 34 dollars for 2 pieces of bacon and a biscuit! Most of the workers were really rude and unperfessional. It was frickin rediculous! They charged me 80 bucks for a hot tub upgrade and the hot tub didnt even work! The room & floor reeked of animal urine and they didnt even give us clean towels or change our sheets. I've never had such a bad expirience at a hotel & be charged so many random outrageous charges and not even know what your getting charged for.. For your sake.. do not even look at this hotel, let alone stay there. Everthing.. Everything about it was a joke
Very good room service, shuttles to and from Disney parks and shopping centers The one thing that scares me is the charge $250 fine if they say you smoked in or near room.Your word against theirs and they have your credit card.
The hotel has a great location, it is within walking distance to Downtown Disney. The room that my wife and I stayed in was a deluxe poolside room which was perfect as we had our own patio and was right beside the pool. The room service is excellent and is available from morning till 11pm. The price of the hotel was very reasonable and we found the staff to be very friendly and helpful. The hotel offers a shuttle bus service to all the Disney Parks and this service is very reliable.
Clean, Friendly, comfortable, great value for the area
Eve thing very nice
The staff was very hospitable, all areas in & out of facility was always clean... The price was magnificent...
Location was great, and was a nice hotel for a very reasonable price. Was a little dated, but a good value.
Youth groups seem to love this location by arcades, playing fields and restaurants. The suites are spacious and clean. Comfy beds and bedding. Good breakfast and friendly employees. Ask for a quiet room if you so desire. Busy. Vending machine on my floor was sold out when I needed a bottle of water 3am. took my money. Front desk kindly gave me one from gift shop.
Rooms were very clean common areas not so much.
this hotel is the best was there during resent storm and they handled it very well could not ask for better service nothing
I love that the staff was very friendly, the hotel was very clean, and great proximity to fun adventures and restaurants. This is definitely a hotel on my list to revisit. There is nothing that I didn't like.
The check in gentleman was very helpful. The breakfast, cleanliness, manager and overall condition of the hotel is an issue. I would never recommend.
This is a super nice hotel and great price! Rooms were a great size for 3 people.
Breakfast was great Enjoyed the jacuzzi and the comfort of the beds Rooms were very spacious and clean The elevator was very slow
Very clean and spacious room. Friendly staff. Close to everything. We had problems with the shower the first day but they fixed right away. Definitely coming back.
Close to stores and restaurants and parks room was big but dirty , ac didn't work well Dirty floor , pillows are old
Good location!!! Rooms clean, just humid.
I liked the staff- they were very friendly The rooms (I switched once due to a not good toilet incident) are very old and in poor repair. This staff in a renovated hotel would be money.
The price was reasonable. At check in they couldn't find my reservation I waited over an hour for them to find it. They finally found it and the bed we got was broken. The Wifi was extremely slow or didn't work at all at times . But what really upset me is on the second night of my stay they locked me out of my room with all my belongings (including the diaper bag) because they said I didn't pay for my stay , a problem they failed to take responsibility for blaming Priceline. Again I waited over an hour for them to resolve this issue with my two small children... They finally found my reservation and let me back in my room. Would not stay here again !!!
I paid for three rooms and they had no parking for only one car, I got in touch with the front desk and there was no solution. They said that the large trailers that were taking up all the spaces had reserved rooms two months ahead and the manager was the one that had approved that. Imagine coming from a long day of magic kingdom so much walking and having a nine month old crying and screaming but you can't park because there is NO parking. At no moment during check in did the front desk attendant mention the problem with parking, aside from that having to park in a spot that was not really a parking spot because the front desk attendant basically told you to figure out where to park a 15 passenger van yourself. Problem with no solution. On top of that a broken hair dryer, a old toilet seat, very uncomfortable pillows, more like shams and a mildew smell. You seriously get what you pay for.
Nice beds, plenty of room in tower rooms. Restaurant not very good, slow service, over cooked food, too pricy for what I ate. Nice staff though
MONEY/QUALITY Between 5 and 6 pm all the beer you can drink CLOSE TO DISNEY WIFI VERY POOR, not in the room CLEANING STAFF TOO SLOW! Only made my bed and change towels. Not a good cleaning in all the room
There's nothing we Iiked about the room. Dirty rooms Musty smell Mold on bathroom ceilings Beds were very uncomfortable Rusty bathroom fixtures Carpets were dirty Not a place to take children
The price and close to Disney The hotel smells like feet soooooo bad! Almost unbearable, had to buy a freshener, and they didn't have safes in the room.
Location Later hrs would be nice
Found this hotel on kayak.com when looking for something affordable in Kissimmee. It was cheap but looked decent. It was exactly what I expected, very dated and very used. The bathroom was a little nasty but you could tell that housekeeping tried their best to keep it as clean as possible. When we opened the mini fridge there was a horrible smell that then would not leave the room. Had to go buy a plug in air freshener. Other than that it was fair for the price.
Location ,near to disney parks , all market you need is nearby Hotel staff too slow . Check in took 2 hours and checkout half an hour Restaurant is pathetic , nobody is even interested in serving you in there , I had to call someone from inside to make me sit and than also for cooking me breakfast omelet . They require multiple hours of training in every field which has not been provided .Even after 5 days of staying they were still staying that they are still learning new system .
Rooms were clean, the help was great but a lot of kids made it a bit noisy. The hotel is within walking distance to almost a dozen restaurants. The only downside, which is a deal-breaker for many, is that the Wifi is so poor as to make computers useless. Several of my neighbors were business travelers and said that they would never stay there again as they had to go to area restaurants to get thier work done..
Close to restaurants....not too far from Disney. Room was dirty (not cleaned under bed/furniture), VERY outdated, beds okay...reception desk never answered.
Absolutely nothing The staff was terrible and irresponsible "lost" my reservation extension twice. Treated me like I was stupid and was too lazy to look in the computer to check for my information. Pathetic
Nothing Almost everything. Wifi keeps getting disconnected. Hotel is very dated. There was a leak underneath vanity sink. Will not stay there again
I like the the room was clean and was spacious. I didnt like the tub only because it was a little outdated.
Hotel is reasonably close to Disney attractions and there are lots of restaurants in the area. Hotel doesn't have enough linens for all the rooms. Bring a couple yourself. Also the hotel is kind of hidden behind some closed restaurants.
The only I liked about this place was the fact it was a short drive to disneyworld. The staff barely spoke English, the rooms smelled like cat urine, bathroom was filthy, the trash truck for some reason comes at 3 am ands is extremely loud, people were having a party next door and running up and down the balcony.
Everything was OK. Nothing wowed me.
The room was clean and comfortable and was, for our needs, a great stay. The breakfast was decent as well and the staff was helpful and friendly. Also had a nice, clean pool. Compared to the room we had the night before in a different hotel, this place was FANTASTIC! For the price we paid to stay here, this is a good hotel. If you are looking to find "The Ritz" for this low price, yes, you will be disappointed. But, if you have reasonable expectations at this price point, this is a great find! I would recommend this hotel for anyone on a budget. The entrance to the hotel is quite hard to find and the abandoned / run-down buildings in front of the hotel can give the wrong impression. I would suggest they invest in a bigger sign and put it next to the entrance drive instead of 100 feet down the road, leaving us wondering where the entrance was (once we saw the sign at all). I would also suggest that the cleaning staff use better cleaning products on the bathroom floors and be sure they clean behind the bathroom doors. Otherwise, the room was very clean and comfortable.
Location is awesome
When we were checking in staff requested my credit card and ID. He proceeded to take my credit card and ID to the back room when the credit card had already been run on the card runner at the front desk. He was in the back for a good 10 minutes. When we checked out he refused to give me a receipt. He also refused to tell me how much the holding deposit was at check in. I will never stay here again.
This was a decent 20 minute drive to Disney. The hotel was clean and staff nice. We just had a one night stay but the room was very clean with no bugs and no loud noises. We didn't partake in the free continental breakfast only because it was mostly carb based, typical of free breakfasts. The biggest problem was getting into and out of the hotel onto the main road, but hey, it IS Kissimmee. The main side road leading to the hotel entrance has HUGE pot holes in it, be careful because they're THAT large. Our toilet had problems flushing and the toilet/shower need to be updated, but nothing major!
Price Mattress springs made lots of noise, humid, room smelled like mold, killed a couple bugs. Had young kids with us and couldnt wait to leave.
Got bit by spiders during the night. Room smelled like mildew. Bathroom mirror needs replaced bathroom door knob did not function properly.
The water took forever to get hot in order to shower
There's a pool onsite and when we walked into our room, the towels looked extremely clean - bright white. Most of the staff were friendly, except the people in the sub shop there across from reception/registration Thought this hotel was closer to the airport than it actually was, but it was still 20 mins w/o traffic. Chose this one b/c we had an early morning flight and it was $85. You get what you pay for here, but assuming that the $35 hotel would have been the same. Just parking, you see people hanging out in the parking lot after 9pm which made me uncomfortable. Once you enter the building you see how old and run down this place is. Our room was okay, but then we saw the ants in the bathroom and them on the table in the room. I was ready to just get out of there. Thankfully we were there just to sleep and left VERY early. Spent less than 8 hours, which was more than needed. Stay away if you can. There are better hotels in the same price range and I'd pay more not to stay here
If your there for the pool then your going to have a good time and the location is great if your going to the parks.staff was polite. And attentive. . When we got to the room we found mold Growing in the Bathroom walls. Mirror is stained with grey spots. When we wanted to leave for dinner the door would not lock. Had to wait for a tech. To repair the door. So we asked for another room . Once we got in the other room we found a big rust spot inside the tub. I don't think i will stay there again.
Cleanliness of hotel was okay. Could use better upkeep
Beds were comfortable. Not as clean/kept up as I've liked.
I love the pool and the pool hours I like the forest look that surrounds the outside pool area the bar by the pool was a plus! I just really like their pool area lol I saw a roach crawl out of the wall behind the toilet in the bathroom i didn't like the fact that I had to request for my room to be cleaned I thought if you are staying somewhere for a certain amount of days that room services automatically suppose to come clean the rooms without being asked to do so the Pizza Hut in the deli wasn't That good the meat toppings tasted old the food is overpriced and the drinks are watered down the girl at the front desk with the bang and dark hair she wasn't rude but she did not seem very inviting either
Bed was comfy, shower hot; very good after a busy day. "Resort fee" not included in room price: annoying.
Refrig must have had a leak as the floor was wet infront of it. Bath room mirror was damaged. Rugs were worn. Property needs a serious update.
Our room was in great shape and the beds were very comfortable. The pool area is very attractive and it featured a water fall, water slide, and hot tubs. We had to park quite a distance from our room.
Nice pools,convenient to everything, restaurant on site Breakfast not included
Nothing I have baby,There are ants in the toilet And If you delayed you will not find parking
The location was fantastic, and I loved having a shuttle take me directly to all of the parks. Breakfast is totally worth purchasing! My shower wouldn't drain the first night, with balls of hair coming up into the water. But, the hotel fixed it promptly after informing them. There were innocuous hairs in the shower before I had even used it.
4 pillows per bed. balcony marketplace fruity water at checkin I couldn't get water out of the vending machines with dollar bills I left a note for the maid to leave me lotion & set the alarm clock, and she didn't, but a manager did the food at the restaurant was quite poor.
friendly staff. comfortable room.
Friendly personal. Location was excellent. Rooms nice. Did not like all the hidden fees. The television situation is deplorable, no stations and no HD(really in this day). No breakfast included will probably be a deal breaker for staying again. We are already looking at other places for January and March.
Great location, on Disney property, able to navigate to parks easily, including hotel shuttle service. The only downside was that even as a guest, you had to pay for parking. It should be included in your stay.
The water in the shower was extremely hot almost to the point of not being able to use it and no cold water
The staff was rude every time I asked a question or needed something (as if I was putting them out because I had a question but house keeping was very polite), I was charged an extra fee of over $140 for parking and a resort fee for the week (which I was not informed of prior to booking or arrival) What are the "taxes and fees" for if that doesn't include everything? When you arrive you assume your lodging is paid for in full and then get slapped with over $100 in extra fees? I just felt like that was bad business.
Beautiful place to stay
Convenience, Value, Location, Cleanliness, Friendly Staff. Additional fees not disclosed at time of booking.
Efficient staff. Sink was leaking under basin, but once we advised front-desk when we were checking out, they called in the repair, so that whoever next occupies the room won't be affected.
I loved the location. The disney buses from here were never reliable. One night it took us nearly 45 min once we got onto the bus to get back to our hotel, and they were rarely on time.
Upgraded to suite because active duty US Military (Marine Corps). Very accommodating and very pleased with room and customer service at front desk.
Both parking fees and resort fees were high in combination for benefits. The fact that a family member visiting for more than 30 min had to pay $18.11 to park was steep.
Truly exceptional service whether in the restaurants, bars, convention space, 24 hour convenience store, guest services, or just walking around. The staff are super friendly and they proactively offer assistance. The Italian restaurant has super amazing meatballs - best in a very long time. My room was a good size and clean. Quality toiletries and other amenities. Tip: Ask for a room with a decent view because mine really sucked!
Staff was very nice and the location was awesome for the price! Would definitely stay there again!
Nice location, most convenient for Disney Springs area; perhaps the only true advantage over other hotels in the area. Average to below for facility, quite dated in the room. about 25% greater than other facilities in the area and parking/cost was an issue... the gate/payment machine was difficult and could not produce a receipt.
Location is great. Just a few steps away from Disney Springs. The hotel says it is part of the Disney Resorts but it is not. None of the benefits of the Disney resorts are available at this hotel. No extended hours at the theme parks. Self parking charge: 20 per day! Food price. Cleanliness very poor.
Overall it was clean comfortable and centrally located The undisclosed resort fees which were not mentioned on the website as well as the parking fees. My wife and I felt that these fees were purposely withheld until checkout.
The location is fantastic. It's within walking distance to Disney Springs, and has a trail directly to an overhead crosswalk that leads you straight to the Bibbity Boppity Boutique. The hotel has restaurants and a super convenient 24 hr market. The pool was nicely maintained, and the rooms were clean, comfortable and spacious. Paying to park is a drag, especially considering it was $17 to self-park, and the lot is pretty far from the majority of the rooms.
Location was perfect. Right next to Disney springs. We walked there every night! Shuttle bus takes you directly to parks no need to deal with the hassle of parking. Hidden resort fee. Unexplained charges. Staff did not do a great job explaining the services and there costs. Have to pay to park your car.
Room was good, Bed was comfortable and relaxing for me, though my wife complained about it. Bathroom had two sinks, which was nice. Reception, Concierge, Restaurant, all were professionally managed and was impeccable. The TV was dated. Rather low def. Only showed cable and the remote was hard to operate. It was not interactive so I could not see the hotel charges on the screen.
The staff was very friendly. They have a 24 hour shout with a nice selection of food, bakery items, coffee, and snacks for the inbetween hours. They have a shuttle to the Disney resorts available to guest which makes it very convenient if you're not on a schedule. The room felt dirty, especially the bathroom. Outdated but trying to be new and improved.
Great location; really comfortable beds; clean; friendly service; top amenities Just outside of the Disney bubble. We were there for vacation but most seemed to be there for conferences. Rooms a bit dated.
Construction has caused this resort to fail on multiple levels. Wait until it is all done before staying here.
Clean beautiful area. The room was perfect. Lots of resturaunts to choose from across the street. Parking was a bit confusing around the hotel. We never really knew if we were in a tow away zone or not
The staff were friendly and as helpful as they were able to be. Views over the lake were restful and beautiful. Breakfast service was excellent. More of a conference hotel than a boutique hotel. Block bookings meant there was little choice of room type and my son and I were unable to secure the twin bedded room that we had requested for our 11 night stay and on the last day all the furniture was removed from the main areas to accommodate the new block booking. Air conditioning was very noisy. Not 5 mins to Disney, 20 mins in a taxi!
Position and proximity to the centre of Celebration for restaurants and relaxed walks. Also very convenient for the Disney Parks. Did not like the Resort Charge added to the bill.
meals and view non applicable
Close to downtown Disney. Within 10 miles of most parks. Free on site parking Ads say they had microwaves in rooms on kayak. Even had picture of the thing on the website. No microwave. Brought food I just had to throw away. $50 per day deposit hold on your card that was not disclosed. Had $250 on my account frozen that I hadn't planned for which can ruin a vaca. Facilities not up to usual Hilton standards but I understand it was under renovation. Overall not pleased, felt misled, and loosing faith in the Hilton brand
It was run down, dirty, lots of construction; many guests calling into front desk during check in with complaints, as evidenced by the girl repeatedly telling each person that there were no other rooms. Very difficult to find parking, the front of resort due to so much construction.
Close to parks (use Uber; it saves tons of time) and really nicely appointed room. Kind staff. Undergoing construction on new pool so we didn't get to use that. Breakfast buffet is pretty pricey so we declined.
Location was great and the hotel was awesome! The pool is excellent and great accommodations!
The location is amazing. Rooms are nice a big. Staff is very nice and helpful. The shower head was terrible.
Across the street from Disney Springs. Easy to shop & eat. Very comfortable rooms. Staff was very helpful. Nothing.
The place was clean and updated. Great location to Disney Springs. I booked a king bed. They told me I was out of luck because they were sold out and they finally gave me the king but with attitude.
Conveniently located across the street from Disney Springs. Hotel renovation was very disruptive.
I liked that we were walking steps from Disney Springs, what use to be Downtown Disney. They also provide transportation to all the other Disney parks as well. The room was spacious. The smell in the hallways were horrible though. It was a wet moldy smell. They were doing some renovations and building though. The smell leaked into the room as well making it smell like dirty laundry.
We went for our anniversary. They went above and beyond to make it the best day for us ever. Nothing. They were almost perfect making it special.
Everything! Hotel under construction but it is not inconvenience.
Took longer than expected to get into the room.
I was with teen age male grandchildren ,our interests were the Game room, the weight room, the pool and room service, as well as walking the grounds.and a little shopping.....We went to Epcot one day and the bus service was great , including a fun female busdriver on our return back to the hotel There always seemed to be a tax or add on and then another for the city,hotel,conferance center etc.,Also I fell off the treadmill and sustained many bruises an abraision and a couple minor cuts, louckily I had no fractures ...I did not want to fill out papers as it was the 1st day of vacation andf I could walk ok....However looking back I think I should have been introduced to the tredmill, it was going so slow, I made a mistake and put in a pulse of 84 which is not high and I thought it would give me an idea of where I should go from there...anyway it kept moving faster and faster I could not keep up and I could not reach the stop bottom because I was too far back on the machine ...I ran and ran and finally fell off.......Apparently I w
Nice hotel, nice pool Steakhouse inside was very over priced. Thought it would be more of a family like hotel, but is definitely intended for business.
The unique experience of the hotel. It is unlike any other hotel in Florida. The cheerleaders. I had no idea they would be staying at the hotel. It was like staying in a dormatory. Doors slamming all night long.
Staff was very attentive. Property was beautiful. Rooms were perfect and the pool is amazing. Extremely overpriced. Resort fees are $20 per day and self parking is $18.00 per day. Resturants are also overpriced. Presentation is beautiful but quality is poor. The $168.00 meal for two at Old Hickory Steakhouse was by far the worst cut of meat we have ever eaten. The side of mushrooms were cold and a hard texture. The wine was the only plus.
The fact that you have to pay for parking even though you are staying there
We loved the environment and the friendliness/ helpfulness of the staff there.Thank you. We had a fabulous time. No
It's a gorgeous hotel! I had 3 young girls with me who thought it was "so cool". Each time I stay and try to use the internet, it never works.
Awesome pool for kids, the steak house, the gators, transportation for Disney overall all the facilities
very clean price, too expensive
Swimming pool area Alcoholic beverage preparation not so good at pool area!!!
I used their spa facility to get a massage. The staff were very friendly, however my massage was mediocre.
The resort was beautiful and with the Observatory type enclosure over all the hotel, restaurants, shops and convention center any rain or bad weather was a non issue. The resort fee for free water, electronic paper and gymnasium use should have been optional not mandatory.
Bed was comfortable, it was clean Outdated couchbed, Cold Shower, customer service
Great hotel for only 30 dollars. Only bad thing: sheets smelled like pee
Location Uncomfortable beds and bathroom wasn't very clean
Everything was excellent. Only the rooms smell a little bit musty other than that, I was extremely satisfied. Great place to stay
the place was clean the pool was excellent restaurants aroundthe hotel was they were nice I enjoyed my visit there
Location was decent Room may have had mold, I was starting to have issues with my allergies.
Cheap price ($30/night) Perfect location very comfortable bed Cold A/C Bugs in room Low water pressure Ghetto atmosphere Feels very unsafe at night, they even lock the lobby and checked us in through the window.
Staff was excellent, breakfast was a pleasant surprise, excellent value. Will stay again
The room was nice with the refrigerator and microwave, and even though I didn't get up for breakfast I like that they served it. The pool is too small and on the second floor outside of the rooms smell like urine.
Our room had bugs in it. I got bit about 10 times and the final night we say about 30 bugs in the bed. I was highly disappointed and was bit all over my body
The staff was courteous and friendly. The location of this hotel is in a great spot because it has a lot of different places to eat and some attractions, as well. The room! I received what I requested but the carpet was really stained, the roll of toilet tissue was stained, the beds were worn out, and there were little tiny bugs (not many, but visible, nonetheless) all around the furniture, especially in the bathroom. The buffet! The pancakes and french toast didn't taste authentic and the fruit wasn't sweet. This is my second time staying here and they raised the room prices by $10. I don't mind paying extra if the cost complimented my expectations.
quiet, room price acessibility to attractions not enough shuttle bus return times
I travel frequently on business and was pleasantly surprised at the quality of the room...bedding and furnishings very nice. Yes, I was concerned that there was not a deadbolt on the door. I found that very strange and something I haven't experienced before. My ratings for comfort and services/facilities are reflective for this concern.
Location, access, cleanliness and view. I was given a handicap room because without me asking or needing one.
Location, price and ammenities... Paid for Jr. Suite, received a regular room..
nothing. we came back in our room and it was open for the whole day!!! plus some stuff is missing
excellent accomodations for the price, excellent location. hair on the box spring of the bunk beds.
No microwaves in the rooms
It was a nice, mid-price hotel close to the conference we were attending.
the rooms were very clean and spacious. The staff were very accomadating and friendly. It has an upscale feel without being stuffy. Great for families. No
Excellent customer service. super clean room. quiet and relax. near Orlando attractions. only wi-fi, no free internet at lobby for guests.
the smell of the room , humid.
I didn't like the breakfast, specially the oatmeal and the scrambled eggs. The coffee was good!
We stayed at this hotel for several weeks during our vacation. Great hotel, very clean, friendly staff. We can't wait to stay again.
closeness to disney parks, lots of parking space around the building, quite corridors, clean, reasonable price, comfortable bed. no disturbance by ticket sellers fridge was too old not cooling enough, ice machine on several floor not working, b/fast too basic
I liked that there was no extra fees for parking, breakfast, etc like many hotels in the area.
The room was clean and the beds were comfortable. The breakfast in the morning was good. Nothing
The room was comfortable with good furniture, the staff was friendly. The hotel is near to Disney Theme Parks a good option for a small family.
The rooms were clean. Nice place for the money. Rooms were a little small.
Nice clean rooms. Great bargen for price. Breakfast could have had more items.
The hotel is very cloes to theme parks, morning breakfast is good before a long day. The hotel is good if you plan to visit parks and need a place to stay. They offer shuttle only to Epcot and Universal. It is really very hard to find, look at the sign.
Very clean and spacious room. Looked updated. Close to Downtown Disney, so location was very convenient. The only major problem was the noise in the hotel. The walls between the rooms were extremely thing. I clearly hear the conversations the family next door to us had all morning and night.
Staff was very welcoming and friendly. Room and bathroom seemed clean and in good condition. Neutrogena bath products. Beds were extremely comfortable. Breakfast choices included: oatmeal, bagels, English muffins, toast, muffins, pastries, scrambled eggs, sausage patties, fruit (grapefruit, melon, pineapple), yogurt, cereal, and Mickey Mouse waffles. Seating area was furnished/decorated well with pretty chandeliers. Coffee/tea/cookies always available in lobby. The thick outer curtains in front of the window (4th floor) could not be closed. Only the thin, inner see-through curtains. This was not something that was broken. It was meant to always stay open so unfortunately, the room could not be completely dark. It wasn't a big problem though. It wasn't bright. Just something to note if you require pitch black rooms.
The beds were very comfortable (top priority). Room had nice layout. Everything worked. The fire alarm battery went off at 3:30 AM. It took 30 minutes to find the night watch and get the problem fixed (Hampton Inns was nice enough not to charge us for the night). The towel rack was bent. The air conditioning compressor was quite loud.
Breakfast was included with room rate. Room was spacious with sofa, large comfortable bed, fridge and microwave.
Everything was great, is clean, beds comfy, breakfast have everything and delicious. Great place for everybody (mature couples, families, young couples) and is close to restaurants, attractions, shopping places. Nothing.
15 minutes to Disney and SeaWorld. Next to a gas station and Walmart if you need anything. Everything looks at least 15 years old. NOT disgusting. Just stale and unmaintained. The breakfast was repetitive and cheap. Stayed 4 nights. Same breakfast all 4 mornings. The "fresh" fruits of pineapple, grapefruit, oranges, and papaya were from a can (bad smell and taste). I ate yogurts and bagels. My kids ate cereal (Cheerios and Fruit Loops). Nothing better available. The master bed mattress was worn out and lumpy. The fold out bed mattress from the couch was like sleeping on a pile of uneven rocks.
Very convenience overall
Quiet. Large courtyard in the middle. Squirrels and cranes. Bugs. Old, dated facility. Old style TV. Beds were hard. Light over basin stopped working. Narrow walkway down the middle of the room. Breakfast was basic but not bad. Pool was advertised as heated but we don't think it was. Hot tub was too cold one day, way too hot the next! Major disappointment for us! We stayed 5 nights and they shorted us towels twice.
i liked that it was close to all the parks it says about 20 minutes but its actually less. there are many stores and activities within a close range. i did not like that the mattress keep on sliding away from the box spring, and the bedding was dated.
Mold on walls and window sills. So gross. We have demanded a refund. Phone number to purchasing agent was disconnected. Hotel staff helped with contacting them for full refund. Mold!!! Smells!!!