Location Given room with bad view. When others were available with good view.
The hotel was in a great location, near the Gaslamp quarter, friendly staff, and could sit outside and have a great view of the water. When we checked in we were asked if we wanted to upgrade to a bay view for $20. However, when we checked out we were actually charged $30/night for a total of $60 (so $40 more than we were expecting). The view wasn't that great, but wasn't terrible. It was almost a $600 stay (with the upgrade) and it may seem silly, but we were on a super strict budget so $40 more actually was a challenge for us. Also, the room only went down to 65 degrees and our room was quite warm so that did make sleeping a challenge. Overall, a pretty decent experience but disappointed that the hotel itself overcharged.
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
Clean Horrible View
Excellent location All charges are extra Parking extra Water extra in room
Great location. And close to restaurants
The hotel was nice Hotel was expensive
Location is great. The view from our room was beautiful. Comfy and clean room. Too expensive. $35-$50 for parking. 18% gratuity upcharge for everything along with all their fees. No fridge in room. Ac didn't work well.
Loved the comfort of the hotel and the location Nothing
Great location, rooms are spacious, lobby and building are beautiful. 5 minute walk from Gaslamp, 5 minute drive from Seaport Village and close to everything else. Staff was very friendly and accomodating.
Location and views Paying $35 a day to parking
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
I brought my dog and all the staff could help direct me places to go. Thanks for the beautiful view I enjoyed Wish I could have walked somewhere for less expensive foods
The pool was nice. The staff were horrible and rude, overpriced, no comfort.
The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)! Everything was great!
Hotel was ok and we booked the bay view and didn't get that till the 2nd day. Parking lot is small and too expensive
$90+/day in additional hidden fees. Not what I was expecting to pay when I booked.
Close to airport and had a shuttle to the airport. Close to Gaslamp District, so we could take a cab for dinner. Restaurants were closed down with the exception of one. The palm tree outside of our window blocked our view. The room you get through online is the old tower (hotel) and quite removed from everything else. Noise all night with partying people upstairs...went until 4:45 a.m. until we left for the airport.
the amenities close to the water staff was very accommodating and friendly our upgraded room was amazing what's not to like? Met our expectations.
The club option for breakfast was nice For the price of over 200 a night it would of been nice to have a separate tub and shower.
Location is how this place makes its money. Very convienent Not updated at all and the beds where cheap.
Morning It's dirty, cockroaches, staff was rude. Overall worst hotel experience ever. I will never come back again.
The tower I didn't stay in The second tower is a five minute walk from the first and all the nicer facilities are in the first tower.
Location. Waited 20 minutes to check in. Entirely too long.
Clean friendly $44 parking cost and one way streets with only two valets
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
The room was very comfortable and had a nice layout.
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
the bed was very comfortable. The restaurants and lounge were enjoyable.
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
The amazing view, the helpful and friendly staff, and the amazing deal!
Hotel was just fine for what we needed, a place to crash after our flight.
Landscaping is beautiful. Staff at service cafe very courteous. Check-in at 4pm instead of usual 3pm. Really messed up our day. Staff at desk had very poor customer service. Not friendly at all. Room was very small. Much smaller than advertised picture. Not even a continental breakfast even though the cost of the room is high. Cafe was overpriced.
I liked the two ladies from the front desk!! That I stayed only for one night..
It was quiet Felt a little low-end. Ac units were leaking water onto the sidewalk. The parking lot had very tight parking lanes.
I liked the mini restaurant, and the mirror in the bedroom I didn't like how small the tub was, or how pricey the meal was for breakfast
The towels in our room had lipstick stains. Makes you wonder what else was not cleaned..
Great customer service and great amenities
Overall my stay was pleasant. My only concerned was our safety in the room. My daughter is 1year old and she was able to unlock the door. Although the door has a hook that doesn't allow the door to fully open. The gap in between grew great concern.. I wasn't at ease..
Cost of room Location Staff was friendly The room was in need of repairs; excessive caulk in the bathroom, rusted door frame, stained floor, tile, etc. Looks very unsightly. Very small room, cramped.
Great stay and wonderful staff. Thank you all.
Pretty grounds...lots of trees Room way too small. key didnt work
I liked the location and parking The room wasn't that great, pictures make the place look more then it actually is. It was really small and the walls are extremely thin so you can hear everything that's going, the door was literally right by the bed so you could hear footsteps people laughing all night didn't feel all that safe honestly. Then the front desk girls weren't the friendliest either, told me to call in the morning for a little bit later check out but when I called she didn't even give me a chance to speak she was so damn short on the phone and hung up. overall I don't think I'll ever come back unfortunately.
We were on out 19th wedding anniversary celebration and we wanted to get away from the city, so decided to go local. Just on the other side of the Coronado bridge we found this nice secluded resort property right on the water. When we checked in, a wonderful receptionist upgraded our room to a suite and we were literally right in front of the bay with a gorgeous view of the city and the bay. Room and the badgering were very spacious in the grand view suite. Extra large tub was very nice. Bed was super comfortable. Resort is pretty spread out, so it didn't feel crowded even in the middle of the Summer. We will bring our whole family here next time. Breakfast buffet at Market cafe wasn't that great for $25 per person. Also $29 for self parking. For the money they charged for the room that should be included. Pool area isn't all that grand. Adequate though.
Stayed in coronado bay view room -- nice view, and quiet/relaxing at night. Pools not crowded. Hairy bathrobes left in closet from prior guest; multiple calls to get new robes, and dirty robes not removed (we ended up leaving them outside in the hall). Tiny/claustrophobic shower. Location is ok, but you have to drive to get to a decent beach. Probably not worth $300+/night. Will try the Del next time.
Our check in was very late
Size of the room, view from the room, the spa and the courtesy of the staff
Front desk did not have my reservation. Good thing I had my 3 page printed confirmation in the car.
The staff was very friendly! We loved the shuttle into town and to the beach, great perk! Breakfast from The Market was pretty good and came out quickly. Beds were comfortable. Every room has a balcony which is awesome! We had a couples massage at Sea Spa, I had Nancy who I highly recommend! Our TV was broken, which they replaced and credited us a free movie. Bathroom and room in general was a little dirty; looked like something had spilled on the tv stand and wasn't cleaned, hairs in bathroom and in sink. Our view was basically of other balconies and the side parking lot, which was a bummer with paying so much to stay there. The Sea Spa area seemed a little run down. I feel it wasn't worth the money- it was more of a 3.5 star experience when I was expecting a 5 star from Loews.
For the money that we spend to stay at the hotel, I felt the $10/day fee to use the work out facility was unwarranted. Not only that, the US is the heaviest country in the world and yet our upper scale hotels feel the need to charge for their workout facility. Their competitors do not charge to work out
Good view and easy to get around The dinning room service was slow.
Location was great- very quiet and right on the water. The rooms were spacious for a family of four. The staff was not very informative or helpful. They appeared very lazy and didn't go out of their way at all.
best view of san diego bay and waterfront. a coronado island must-stay if you want bay views instead of ocean!
Location was great! Restaurant was close, freeway access were close, commuter rail close, security present. Bathroom toilet had low water line, sink water flow was low, the tube had a slow drain, and the television would go on any off every 15 min.
No free breakfast available. Paying for parking is ridiculous I'm a guest I should have free parking. The front lady who helped me checked in was rude.
The rooms and the facilities were fine, clean and cozy. The hotel was in a great area surrounded by different restaurants and stores. I thinl is a joke that being a guest in the hotel you still have to pay for parking lot which it should be included with how much they charge you per night
Beautiful hotel for a young couple , decent price for a beautiful hotel. Loved our stay here.
Loved the central location, restaurants and shopping nearby. Beds were comfortable and room was clean. Elevators we're going through an upgrade during our stay, so staying on the 10th floor was challenging at times.
Clean, up to date
bath mat to prevent slipping clean white sheets note paper and pen beside bed. No fridge available] No microwave available carpets are all grubby parking is extra money and for someone alone parking has no security guard. light next to bed did not work properly ice machine was not easy to use and you had to go out into the hall to locate it. door key card took a long time to work No help with luggage to and from car in the heat!
It's a great hotel clean and friendly staff. The location is great there's a lot of shopping centers around there Parking is expensive they should have like a one time pass fee
The staff was friendly and welcoming. The room was clean and spacious. Very modern and everything was up to date. Nice and quiet.
Enjoyed the location of the room! House keeping were polite, friendly and hardworking! It was clean! Staff was friendly and professional as well! We had to renew our card twice because it did not work to unlock the room nor to let us out of the parking lot.
Amazing location, super kid friendly with all sorts of activities. Great pool and service too! Sunday buffet was one of the best I've had. We stayed in the ocean towers which does not look like the other buildings and is a tad outdated with a CD player. Our refrigerator had to be fixed and at one point the hot water stopped working. I'll go back but stay in the main building next time.
Beautiful location and great food! We paid for an ocean view and they stuck us on the second floor where our view was the back wall of the pool bathroom and a giant tree. Could barely see the ocean at all.
The main building is charming, decadent and very unique. You'd be hard pressed to find another beachside resort like the Del The towers are the opposite: not charming, cheaply built and the polar opposite of the Victorian main. Also, everything was twice the price includes the brunch.
Always a great staff, beautiful room, all of the history of the Del, and romantic atmosphere.
Great near the beach and restaurants The toilet leaked and flushed all the time we were there, night time it was really annoying. Also, the automatic light feature in the bathroom kept going on throughout the night probably 20 times! Very thin walls and ceiling. Definitely not worth the money, but as a one time stay over.
Loved it, never had to leave for anything. Great Restaurants and Shops One of the greatest locations you will experience
Our room looked like an old holiday inn and smelled musty and smokey. I found all the staff to be extremely rude. I had to interrupt a personal conversation to ask for directions. What a rip off for beach chairs. No discount for hotel guests.
Nothing, the hoteloverchsrge for everything. I took my pet and they have a $125.00 daily fee for the pet, this is too much.
Location and property of the hotel were amazing! Food was overpriced.
The hotel is amazing with a lot of history. The staff were very helpful, and nice. The food was very good, but the charge you for everything. We were celebrating my sister's birthday, and we got a gift card for a few discounts around the hotel. The hall outside the rooms were dirty. The hotel is very old, and some parts of it, shows it. The carpet in our room was old and dirty. The cocktails were worst than the cheapest all inclusive, and expensive
Everything was so clean and beautiful. Cost was a bit much. Nickeled and dined you for everything you did
The atmosphere was upscale and classy, felt great staying at a great hotel. Room service was a little steep (typical...) but the food was delicious - the staff recommended some foods that were spot on. Room decor was great, modern and classy. Hardwood floors made it feel a little upscale. The bathroom is just a total mess. Shower head position is too low for anyone 5'5" or taller - requiring you to use the head manually (why???). Bathroom door is a sliding door but doesn't exactly provide too much privacy since you can see through the cracks - perfect angle if you want to watch your friend on the toilet... Iron was awful - took way too long and was just cheap overall or needed replacing. Cleanliness was awkward - arrived at the hotel (6pm) and was told our room needs to be cleaned. We arrived in the room, saw the hardwood floors were soaking wet (slipping lawsuit anyone?) and found residual items from the previous guests. Would be nice to upgrade those 2003 radios to the new iphone 5 or usb players...
The location to Gas Lamp District was perfect! The cost of overnight parking.....
Comfortable rooms and beds. Super friendly staff.
Staff was very friendly Overpriced for what I received.
Many user experience design issues. Rain shower is hard to wash hair in, no ability to angle it at all. No tub and nothing to prop up for to shave legs. No door on shower. Door on bathroom was not a real door and didn't close all the way. Awkward! Certainly not romantic!! Not enough hooks to hang towels. Not enough towels, only gave us 3 for two people. Hairdryer was super cheap, would expect at least a normal one if not a nice one. Nowhere to plug in anything at the desk. Front desk staff seemed very forced/rushed.
Had booked a skyline room and upon arrival front desk told us they had overbooked and put us in a huge skyline suite. Courteous staff, awesome room with a great view and walking distance to all the nightlife in gas lamp. Will be coming back soon
Great help with the dog! We had a great time!
Best hotel staff I have interacted with in a while. Very very helpful and easy to work with . Justin was awesome! Also enjoyed: the Apartment style hominess was comforting and the boutique style added some flare. Nice that pool was heated, cable TV, good location for downtown. I would visit again. Not-so-Hot: the shower got too hot, or too cold.... Room was very small and not laid out in a way to take advantage of best space possible. Pool was so small and NO JACUZZI. And no views.... No docking station for iPhone 5 or USB outlets
The decor was very modern Staff was rude, the room was very small. Pool was closed for a wedding on Saturday, they told us we could walk six blocks to their sister hotel to swim, not interested. Wedding party was loud, disruptive. When we spoke to the manager to express our concern his response was "NO, the noise is not coming from the wedding party on the 4th floor." We called Kempton Hotels to express our concern, they said a manager would call us back. We did not ever receive a call back. We will not be staying at a Kempton Hotel in the future
Everything offered and available to guests. The rooms are small, but beautiful Size of room for price paid
Comfy beds Clean rooms Pool area is nice Fairly modern Unexpected construction noise from the hotel that started before 7am. Very strange bathroom door Inconsistent level of service and friendliness raging from super friendly and nice to border-line rude Expensive parking
Location and staff bed uncomfortable, shower rain head, video/TV system slow/
This guest did not leave comments about this hotel.
Awesome location for Halloween celebrations!! Had so much fun! Lots of places to go within walking distance. Didn't have to leave the hotel except that we wanted to people watch. The costumes were amazing! Can't beat the Gaslamp for Halloween!
Great location just seconds away from Petco in the Gaslamp The lobby lounge area was dirty Carpets look old with stains Morning coffee was a treat but only if you got there before it was a mess
Very modern hotel, friendly staff and great location to many shops and restaurants Bed wasn't very comfy
Near the convention center and very comfortable. No complaints
Room was dirty
The staff. The staff were beyond curteous and very welcoming. Made our stay a very pleasant one and will definitely be visiting Kimpton Hotels in the future because of them.
This hotel is very chic and modern loved everything about it!
This guest did not leave comments about this hotel.
Perfect location for Gas Lamp bars and food.
Great location and very nice staff (did a lot extra due to it being my GF's Bday). No
The lacation was fantastic.
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Mattresses are too soft
Nice Location High price
Location was fantastic, the room was completely adequate for what I needed and the fact that I could stay on the 4th floor and not hear the rooftop club was amazing! I didn't eat at either restaurants because they looked expensive enough that I didn't want to bother as there were hundreds of great restaurants within a 2 minute walk from the hotel. I love the Starbucks in the building and your staff was outstanding. I'll have to check but if I got charged $50 for the "All Access Pass" I will be disappointed because I didn't use it. I know that you are catering to the 21-40 demographic so I would have thought that you would have had restaurants set up for that group, as opposed to a high end sushi restaurant that looked empty most of the times that I walked by. Food and drink is where your bread and butter profit is so why not entice people in with better, less expensive restaurants?
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Stop charging resort fees. Include microwave and minifridge in each room.
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
The staff was friendly and the rooms were clean. The view was nice. The beds were hard and my back had a negative reaction to it.
Location was ok with a car easy access to downtown, shopping , restaurants etc We could hear doors closing , other guests talking when in our room
Absolutely love the quiet harbor side stay in beautiful San Diego... Spectacular views and amazingly quiet and with a hint of luxury and the staff was nice and welcoming Staff double charged me for my stay...
We were upgraded from a double queen to a junior suite that was very large. Comfortable beds, fluffy towels, frig, m/w, toaster, utensils and dishes, dining table w/ 4 chairs, 2 other chairs and a desk w/chair. It was in the Casa del Mar building. Lovely walking path along the harbor, exercise room (with tv, but make sure it's plugged in. I didn't catch that the first time I tried) and pools (didn't use). Did not eat in the restaurant as we have family in San Diego where we ate. It's in a good location for us. Some streets in San Diego change names at intersections you might not expect them to, so review a good street map before you set out. Airport very close by, but wasn't bothered by jet noise - maybe they just go over my daughter's house. :-) Bathroom fan quite loud, but it was never on for very long. We were on the street side so our view from the patio was bushes and cars. We weren't there to sit on the patio and if I wanted to see the sailboats all I had to do was walk to the marina side. No breakfast included, but with family in the area that was o.k. plus there are plenty of other choces for breakfast if you don't want to eat at the hotel.
Location to other fun places to visit, Nice pools and view of the waterfront. Bathroom sink needs attention room 401, noise from Navy base.
He best western had a beautiful view of the marina and the room was very clean. We traveled with a one year old and they provided a crib. There is a playground across the street which was great. This is in a perfect location. Isolated from noise and congestion so you can enjoy the peace and beauty of the marina. It is close to gas lamp, pacific/ocean beach, and sunset cliffs. Will stay there again the next time we come! Don't expect early check in. When they say check in is at 4, it's at 4. But at least the location is in a great area so you can go eat or go walk around Belmont park
Excellent Location San Diego Bay across street and boat marina on the other side of hotel.
Beautiful room with a balcony and water view Great new comfy bed Friendly, helpful staff Good restaurant with reasonable pricing and solid local clientele Easy parking Slightly noisy on the street side due to traffic and airport
Location. Friendly staff. Clean. Room was amazing. Comfot.
Nice clean location with great view of the marina. Had trouble sleeping and relaxing with poor sound proofing. We could clearly hear the people speaking in the room next to us with very little privacy. The entry door to our room also had a large gap at the floor which let in light and sound.
friendly staff at check-in great room and view of marina comfortable beds/pillows great location at marina and close driving distance to downtown good area for morning run complimentary bikes and tennis equipment pool was heated and jacuzzi was nice and hot further than I thought from downtown but still great location $10 to park car
Location Room -crappy bathroom, loud AC, horrible /no view
Great location easy access throughout San Diego. Though next to freeway, room was quiet. Easy parking and good staff.
The hotel was clean and everyone was nice upon arrival. The walls were very thin. We could hear our neighbor's conversations and were woken up around 4am by some loud bass downstairs. Pretty disappointing considering everything else about the place was really nice.
I enjoyed the overall hotel but did not like the way everyone was checked in. I called serveral times to see if I could do a early check in 30 mins before 4pm. I was told to call back in an hour to see the status of the room. Still wasn't ready. We arrived about 30 mins before check in time and was still told it wasn't ready. Left to go grab dinner and came back aroun 4:45pm to check in and had to wait in line for over 30 mins. The rooms were nice, but the beds were very squeaky. Very uncomfortable
Close to airport. Parking was free and infront.. They did not call up for wake up. It was a disappointment. Tight quarters in the bathroom. The toilet situated too close to tub and basin.
The STAFF was the VERY BEST... WOW... Great front desk people extremely helpful Executive Floor staff always attentive... Housekeeper very good Maintenance Guy... did good Job. when he tried to fix the AC... Bar lady... was extremely helpful Room was Great and nice size .. nice remodeling job This was extremely nice Hotel... please trust me ..and stay there! TIP: Book on Kayak and 30 days in adv. then the rate will be MUCH less ,,, only 1/2 of the normal rate... NONE!!!!
The staff at the Sheraton were very attentive to customers and their needs especially Minge. The Hotel was centrally located to many businesses and restaurants. Services were great i rate this hotel a 5.
The staff was amazing and friendly. Sent wine to our room for anniversary and helped out with cab driver trying to swindle us. Rate was amazing. Shower did not work well. Could not switch to bath.
They are so friendly at this hotel. We stay here all the time. It just happens to be in an area we need to be near. It also helps to have a Club level room. Free breakfast, snacks,etc.That way you feel like you are at home. This is an older hotel so the size of the bathroom was just barely adequate. I also don't like paying for parking but the cost was minimal. Other than that I can't say anything else negative about the hotel.
Close to restaurants and the shopping mall. I liked the in room Starbucks, free water bottles and nice bathroom. Right next to freeway so I could hear traffic constantly. No tv channel instructions and couldn't figure out the tv. It's not the typical hotel where we relax and watch movies at night. Also the mattresses did not seem for high quality. Felt stiff with good linens to make for poor mattress.
comfortable beds and spacious rooms. Kind and friendly staff, prompt response with broken thermostat. Kind and courteous repair workers. There was a few (2) pieces of trash on my bed when I got there (a piece of tissue and a cap to a water bottle). The thermostat dial was broken and I immediately had to call for a repair. My room was directly over train tracks that ran ALL NIGHT LONG!
Check-in was efficient & friendly. Great wifi. Excellent pool. This time our room faced C Street - very noisy. Previous stay we faced 3rd Street - much quieter.
As mentioned, the location is excellent for walking around Little Italy and the Gaslamp district. The staff are friendly and helpful. I like the showers as they are quite spacious and can function as a mini-tub. Overall it was a clean and comfortable environment. The room was aligned with the light rail. Every time a train left the adjacent station, the conductor tested the horn. It was too much noise for the hotel not to give us a heads up. Two stars for this "oversight".
I really liked coming back to the room st night and finding the lights dimmed, the bed turned down and nice relaxing misic playing. This was a very nice touch The hotel had a musty smell that was unappealing. The concierge and some of the people at the front desk were not very friendly/helpful when I asked about place to get a good fish taco and hoe to get to old down. Made me feel like I was shaking silly questions and bother.
The room was clean and very comfortable Sirens!
Friendly staff, good location, etc. Balcony is not too big. Take one step out and that's all you got....other than that, cool hotel to stay. Not hip, but cool.
The decor was a little dates but very opulent...really beautiful chandeliers in the lobby accented with elaborate holdings! Our room was not well cleaned from previous stays. We encountered the following: 1. Old pack of cigarettes in the closet 2. Large stain on one of the robes 3. Opened and half consumed water in the mini fridge (as a part of the $15 resort fee you receive 4 free water bottles in the mini fridge) 4. Dirty ice bucket containing a good amount of water/alcohol remains 5. Stepped on a very sharp furniture tack that must have come loose and was on the floor by my bed
Very classy, beautifully appointed hotel. Staff helpful, polite and wanted our stay to be as comfortable as possible. Our room was lovely and the turn down service was appreciated - especially the music playing and the low lighting when we returned in the evening. I agree the C street side of building a bit noisy, but would not deter me from staying there again when we are in San Diego. The valet was very prompt to deliver our car and 2 young men helped us with our luggage. We had room service breakfast.. Very, very good...Thank you for a lovely stay...
The hotel is beautiful! The staff was helpful and prompt. There was someone there right away to take our luggage to our room, and our room was ready upon an early arrival. I'd stay there again! After checking out, the valet didn't help us get our luggage in our vehicle. $30.00 a night I felt it should have been better service.
The staff was very friendly and helpful since we didn't know our way around San Diego. The room was very comfortable and beautiful. We would stay there again. There were add on charges.
Location was perfect, service was exceptional. David, who was on the front desk when we arrived, was outstanding. He gave us great recommendations for restaurants and other activities in the hotel and the surrounding area. Housekeeping was outstanding, with turndown, chocolates, And room set up with lighting and mood music upon return at the end of our days out. Concierge was very helpful with information and ticketing for tours. Great pool area on third story patio deck. One of the best hotel experiences we have had! We recommend it highly. Street Car noise on the side of the building where our room was located.
The customer services was great. The hotel was beautiful and well maintained. My room was a little be dusty, which affected my allergies. However, the dust was manageable.
Good location, good price.
The staff was attentive and responded quickly to our requests. The room was clean. When we asked for additional clean towels, the staff quickly provided them. I requested that my sister's room be close to my room. The staff put us in rooms that were close by. We appreciated how well the staff responded to our requests. The hotel has a small parking garage. We had no problem finding street parking outside the hotel.
heplfulness of staff and location The door keys would not always work and staff often had to come to our rescue.
I found dirty shorts in the room which was nasty, the bathroom wasn't very clean, and you couldn't even open the windows to let fresh air in.
The staff was very attentive and professional. The hotel just switched to a new cable provider and informed us of how to access the cable before I got to my room. The room was spacious and clean. Great place to stay. Nothing
The room was big and comfortable There was a lack of amenities and I could hear the roar of traffic along the interstate
Clean, friendly and convenient! We'll definitely be back.
Close to the trolley. No shuttle to airport. Bed comfortable.
The convenience of the location to all the places we visited. Nice and close to the MCRD (walking distance) We had a child graduating from there and it was nice and close for us...perfect location
Friendly&helpful staff ,in particular Sanjay who gave us lots of information on local amenities&sights to see.
Nothing!!!!!! I didn't even want to stay there but I couldn't find a different hotel with any available rooms!! The whole hotel was dirty looking !!! I didn't want my kids touching anything there!!! Never again!!!!
It's location is perfect. Walking distance to pretty much everything you would want to do downtown; gaslamp, marina, horton plaza, etc. Room was perfect for me and my girlfriend. Staff was very accomodating. Parking.
I was surprised to have to pay a mandatory fee for services that I did not use or want. I thought that was very unfair of the hotel.
I loved everything
Very friendly staff, the location was perfect. Valet parking was great. The room was smaller than expected, but was well equipped.
Nice lobby with friendly staff greeting us upon arrival. Lots of charm with short excerpts posted throughout highlighting the history of the building. Room was comfortable with all needed amenities for a place to stay. The purpose of our stay was the city. This room gave us a comfy pillow top mattress to rest and recharge each night with complimentary water keeping us hydrated. Workout facility was nice and hardly crowded during our stay. No complaints and would gladly stay here again. Rooms were small. There was no view including limited sunlight through the window plus the "green" lighting made it so you had to turn every light in the room on when getting ready. Bathroom was small and no vent :-/. Closet didn't open all the way due to being obstructed by the bedside table (again, room was small). I'm being as honest as possible with these negative, but the purpose of the room was met and the pros far exceeded the cons during our stay.
Nothing This is by far the worst hotel I've ever been in! The room, (505) was so small that I think they had to build the room around the bed. It was so small that the bathroom had to have a sliding door. I truly don't believe a normal door would be able to open / close. The air conditioning didn't work and the overall area seemed seedy. Numerous bailed bond companies with likely clients in the area. When I asked about the area the clerk advised, "Just stay on Broaday."
The staff was friendly and accommodating, and the bed was comfortable. The room was very loud. We were able to hear in the most precise detail what was going on in the room next to us (including our neighbor's conversations and television preferences). We ask to be moved, but the second room was equally as bad.
The room was small, but comfortable. It had everything you could want, including a mini frig. The location was great. Within walking, or public transportation, to everything downtown San Diego has to offer. The valet parking was expensive.
Excellent hotel that is well priced and located.
Nicely restored hotel with character. Restaurant/bar is very good with open, upbeat ambiance. Bed was excellent quality. Room was pleasant. We would stay here again. Easy walking distance to many restaurants and club area as well as to the harbor with the Midway Museum. Got in about 9:45 p m and the hotel restaurant had closed early. Although the walk to the restaurant area was easy, there are about three blocks of homeless sleepers which was a bit uncomfortable.
Amazing staff. Overall very nice hotel. Dust. This is the the only minus.
We LOVED our time at The Lafayette. It has such a cool vibe and the staff was so kind. We had our toddler with us and he had a great time in the pool and getting stickers from the front desk staff. We can't wait to go back! There are weddings and events on Saturday which was loud, but they stopped right at 10pm. It looked so fun! So we didn't mind.
I loved the huge bed and linens were nice. Staff was very friendly and the bar was cayuuuute! My room had dusty lampshades, and picture frames. The corners of the bathroom floor were dirty with debris and some hair from the previous guest.
close to our daughters home
Friendly knowledgeable staff. Good location. Quiet and clean.
The hotel was 15 minutes from a bunch of places, so it wasn't too bad as far as convenience. The description said free wifi, but wifi was only available in the lobby. We'd called for desk service and they were so slow to respond and bring what we requested to our room. The suite itself was mediocre at best, but at least it was clean. Really, really small bathrooms though and the windows were so awkwardly placed. If you opened the bathroom window, people passing by got a direct view of you on the toilet, so thats uncomfortable.
no microwave and refrigerator in the room.
It has a great authentic retro look and the lobby and cafe (good food) were great places to hang out. Staff was friendly. The walls were thin and there was a noisy family in the room next door. However, the staff spoke to them and they quieted down so sleeping was not a problem.
Had the old Hollywood feel and look. The staff was very friendly and very helpful. only neg. was the reception on the TV.
It was a nice place. They charged me a daily parking rate in addition to the other costs. This was an issue because I did not realize they were charging me.
Very unique and interesting hotel. The staff were friendly and our room was neat and clean. The hotel is located in a cool part of the city with plenty of nearby restaurants and bars. I would definitely stay here again! The attached restaurant near the lobby was over priced, in my opinion, and the service could have been a bit better. For example, the server knocked over my wife's coffee and made a mess on the table, but they never cleaned it up. We had to use our napkins to do it ourselves. Not a huge deal, but could have been better.
Comfy bed. Great value Bathrooms could be nicer.
Most of the staff was very friendly, and the decor was nice. The walls were paper thin and you could hear absolutely everything. Our first room was over the parking garage entrance, and would shake like a small earthquake each time the garage door would open. After requesting a change, we were put directly over the lounge, which pumped loud music into our (2nd story) room all night. The rooms were filthy, with mold growing in the bathroom, and years of filth piled anywhere the vacuum did not immediately reach. To top in all off, on our way out, my wife decided to take a few pictures of the pool. There was one person sitting by the pool (on the side opposite of us) obviously vaporizing nicotine, so the hotel staff decided to come yell at my wife and I, threatening us with fines for smoking. It was aggressive, rude, and forceful, when they had no idea as to the actual situation. I would NEVER stay here again.