nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
A quality hotel offering excellent value for money. Food quality and presentation was very good.
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
The hotel was excellent value for money, plenty of facilities and the food was excellent. The staff were friendly but not enough of them on front desk.
all was very good and staff very helpful
good room good service of bus to beach sorry no good system of smell of cooking everything was o.k. but the restaurant situated not nice food excellent
Staff were very helpful and the food was great.
We enjoyed our stay. We had a comfortable room in a quiet location. The food was very good. The pool area we used was lovely and secluded although a main pool complex was available but too crowded with children and drinking/eating/activities. If you were not all inclusive the bar prices were rather expensive for all items. Purchasing lunch and s nacks was also costly and not easily available as the assumption is that you would be all-inclusive.
Value for money. Reception staff very good and efficient with checking in and out Room not clean and needing an urgent refurb. Not 4 star. Restaurant staff terrible - overworked and rude. Wet table cloth on table. After phoning reception at 14.00 that TV was not working, and subsequently fixed, a member of staff knocked on my door at 22.30 to look at it.
Childrens activity, evening program, breakfast, great garden and pools, friendly people rooms were little a pit "tired" . dinner could be richer of fresh salads, there was much same every evening.
N/A location, configuration, poor access to floors, (stairs + one single small lift by block), room cleanliness (sheets not changed during our three days stay, room floor not properly cleaned)....
Excellent food and swimming pool facilities (5 swimming pools!!! - all clean and very comfortable) Minor thing: old-fashioned curtain in the bathroom could be replaced with the glass wall.
Friendly and very helpful staff. Fabulous for children as there is plenty of entertainment and the kids club is brillant. Each block has it's own swimming pool so you can sit and relax in your patio area and be watching them. The cleaniness was second to none. The appliances in the apartment was fantastic ie.. dishwasher, oven, toaster, microwave, hairdryer, iron, ironing board, kettle etc...
Location in relation to beach - quality of accomodation - helpful staff Nothing
Proximity to beach, friendly staff reasonably priced good food very poor quality of furniture- beds, couches and chairs
Lovely, well maintained complex with comfortable apartments. Good minimarket on site for self catering purposes. Quiet area but a nice distance to walk into town. Highly recomended.
Quality of Accomodation and facilities
the layout of the resort and comfort of the rooms
Absolutely brilliant holiday. Great swimming pools. Wouldn't eat in restaurant though. Great restaurants 10 min walk away. Glad we hired a car but would have managed without one. Beach towels supplied. Will be returning next year for sure No complaints
The weather, the situation of the hotel and the pool areas. The Hotel was taken over by a group of people,thereby limiting full facilities for normal customers
We were staying for 5 days and in none of these days we got cleaning service/towel changing At the 4 th day we inquires about it and were told about some "misunderstanding and for compensation we should contact you, although the manager agreed we have grounds for the complaint.
Large spacious accommodation
The entertainment and the wonderful efforts or the kiddies club reps., They were non stop in looking after all the guests (young and old) top marks Maids starting work a little bit early
the benefit of hotel facilities but appartment acccommodation, excellent facilities for children, hotel location was perfect in the resort within walking distance to beach, shops and lovely restaurants.
clealiness of rooms ,frienliness of staff,and location
The staff is very kind and friendly, very polite. The cleaning is very good, although rooms need to be modernised. Very good location with all the facilities. There was no A/C in the room, it was quite hot in it.
very broad range of facilities for the children
Extremely professional animation! Nice pool and garden. - No normal toastbread for breakfast, diner is really bad, there is enough but it is all of very bad and cheap quality, please try to do something about it and the hotel is perfect. - Rooms need renovation soon.
Very friendly staff and excellent choice of food. Great entertainment in the evening for families and loads for kids to do
For a family with young children this is an excellent place to stay. Entertainment is excellent and facilities are great. Price is also a bonus at €50 a night for an apartment in July (peak season)
The environment of the swiming pool zone and spectacular gardens. The wood of the doors acess the rooms needs to be repaired.
very child friendly so we felt safe all the time The bar had mainly local drinks and shut down at midnight
Incredibley large room, excellent kitchen (we stayed half board and got an incredible selection of foods every day), they had programs every evening,. Excellent sea view, beach right across the hotel.
location was great,rooms very big and beds comfartable. room was to far away to carry cases,long way to lift as no lift on first floor,i have bad back and did struggle on day of arrival and then departure with luggage.
sea view room location and staff.
2 Single beds push togather to make a double bed, is what i am mostly dissappointed about, otherwise everything else was perfect.
Staff very friendly, rooms spacious and cleaniness of a very high standard. Looking out on the beach with lots of safe areas for walks Children prefer British style breakfast ... did not like spanish sausages and rashers. Other than that food was nice
It was resonable value I would like tea making facilitty in the room
Modern hotel, spacious rooms, very clean, friendly staff, good food, excellent facilities and activities, right on the beach, three pools, entertainment in hotel bar at night with good number of restaurants, bars and shops within walking distance. Would recommend. Placement of hotel on booking.com map is incorrect, hotel is actually located between the Los Jameos and the Beatriz Hotels and is a 30 minute walk from the main strip at Puerto Del Carmen. There was some airport noise however we did not mind this.
Pool area was good, room clean and tidy The bed was a bit hard, and the hotel was a fair way from Puerto Del Carmen, though to be fair there were a few restaurants in Matagorda nearby.
the room was very clean and comfortable, reception staff were fine , to be honest we didnt spend much time in the hotel... only slept there. was not happy with the TV channels they dont really cater for english speaking people. Definatley was not happy with the half board option, breakfast was ok but dinner was very bad wouldnt recommend this option to anyone. also the pool area is a disgrace there isnt enough sun chairs and if you do seem to get one, you will be practically sitting on the person next to you.. very bad.
room size very good also nice bright room,lovely view wine selection very dissapointing
The weather was great for us hotter than we throught for November, the hotel staff were all very friendly good service for food and drinks including cocktails, rooms clean and tidy would say a good 3start hotel. We were just a little surprised that they did not give a map showing were the different places were but if you asked the reception staff were all helpfull
the staff were very helpful and the all inculive was very good value In some places it could have done with a little maintance and the pool was very cold and we could swim in it
friendly staff good food good value all inclusive for the price. good access for disabled It was a bit isolated from the main resort
I liked the facilities, the pool, the room, the food, the staff. Yes, the little variety of non alcoholic drinks, only three fruit juices of choice and the water is not mineral. They should change it. And the internet service should be free of charge like in other rated hotels and no so expensive per 12 minutes.
Staff very effecient in particular Paul Gibbins in Reception and Raphal in diningroom would like if dinner would include a Joint of Meat like Roast Beef or Pork
The quality of entertainment,service,food and drinks available were all excellent. The staff were always friendly and helpful. Theres nothing that my wife and I did not like about the hotel. However perhaps the seating in the loung downstairs could be more comfortable.
staff was exellent, location good, food was very good could have lifts
relaxing good food very friendly staff the spa plenty of sunbeds.reception spoke very good english entertainment could have been better
Friendly staff, good food, really value for money cold water in swimming pool
Had a fantastic time at this hotel, catered very well for familys. Rooms very modern spacious and clean. Food was good par for most all inclusives, Very friendly staff. Would highly reccomend for a family holiday.
Location and all the pools I didn't like the food (half-board)
spaceous appartments; good breakfast; has many leisure facilities; plenty of parking right outside the street; there is a supermarket right outside the rooms are a bit 'aged'; 12 euros to wash/dry laundry; payment is converted to your card's currency by the hotel's bank at higher rates but you can decline this conversion if you pay attention (same in other hotels and cash machines on the canaries)
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
all, the service, the room, and the price/quantily
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
clean comfortable room bar staff, evening meal
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
The peace and queit of the resort and the weather No
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
the sea view, availability of parking space,responsive personnel particularly at the reception desk,close to "l'avenida" ( shopping cntr, restaurants) nice public.. generally speaking, It was a good experience, had a good time there. room was not ready: telephone was not working and could be replaced ( changed) only on the 2nd day+ one light bulb was out ( deffected) + generally insufficient lighting in room.+ door between our room and next hotel room was not locked+ unavailable wireless access to internet.
The hotel is right beside the sea with a beach 4 Km long that can be used to relax on or go for a long walk. The hotel has three swimming pools itself one with sea water, one with normal pool water and the smaller on used by children. The facilities around the hotel are excellent with bar/dining area at the pools. There is plenty of space around pools for people use. Inside the hotel is beautiful with an excellent dining area. There was entertainment there at the bar most night. A small number of staff that were serving food at the pool bar/dining area could have being more friendly.
Excellent food served by very attentive staff. Very clean everywhere. Lovely place to relax. Great night-time entertainment. Poor choice of Irish drinks in bar. Many Irish people use this hotel and they have only 2 choices of regular drinks-Jameson and Tullamore Dew. The latter is spelt "Thullamore Dew" .
facilities and comfort were really satisfactory more or less everything was quitre satisfactory
Good position, helpful staff, outside area good and ground floor areas good. Room rather cramped and bathroom claustrophobic
It was in a good location within Puerto del Carmen Very unfriendly bar staff near the pool area
We selected the half board option and found the choice of food to be excellent catering for all tastes. The staff especially the restaurant staff were very friendly and helpful. The rooms were clean and were tidied every morning to a high standard. When ever I return to Lanzarote I would have no hesitation in staying at the San Antonio again.
Great buffet food and restaurant staff, nice quiet poolside and good size, comfortable rooms. Initial room allocation was not interconnecting, meaning we had to move all our cases to a second pair of rooms. Hairdryer in room was low powered.
Informality and privacy old fashioned bedrooms
The restaurant was excellent. We don't normally like hotel buffets, but this changed every day with different themes and "live cooking". Liked the square fried eggs for brekky.Staff very good.Poolside area very good and everything very clean. As is often the case in these hotels the turkish steam bath never really worked and at the end the shower broke aswell. If you wanted tea making facilities in the room you had to pay extra, also to use the fridge, safe deposit and to use the towelling gowns (though to be fair we had a family room and were not charged).For a 4 star hotel this seemed a little mean! Should have wi-fi in the rooms.
Balcony with sea view and easy access to lovely clean uncrowded beach, Short walk from town centre and from bus station. Guests mainly Spanish as was food at dinner. Breakfast was the usual international buffet. nothing
Beautiful and calm beach is just in front of this hotel!! Staff were kind and capable to help our day-trip. Breakfast was good. Nice room. Also there is a swiming pool and a gym room. From here, you can go north or south of Lanzarote. We recommend this hotel. We should have stayed a little bit longer...
Lovely position easy to walk everywhere, good views over beach, very good breakfast and helpful staff. Avery pleasant place to stay. Shame there was no fridge in the room
Restaurant and piano bar were not open, a disappointment. Bar also was closed when we returned at 11.00pm - rather early!!
The very friendly staff are a credit to the Lancelot Hotel. Nothing to complain about
Fantastic buffet breakfast, very clean, CNN chanel, the hotel is basically touching the beach! rooms have balconies with a table and chairs. Besides Arrecife, where the hotel is, has a great bus communication with other towns on the island. Taxi from the airport costs apprx. 10 euros. We will definitely recomend this hotel to all our friends! no free internet
The staff was very friendly and the breakfast buffé was excellent. The airconditioning did not work well, it made a lot of noice but did not cool the room.
Not very much except the low cost. The staff were not helpful, the breakfast was scheduled to be open until 10, but was closed before and any guests remaining were made to feel uncomfortable... very poor customer service.
everything was excellent except the breakfast The jam was not nice and there was no marmalade. The bread was very stale and the fruit was not fresh.
Everything - location, near centre, sea view, cafes, restaurants. Very clean and staff very helpful. Hotel looked new. Wi Fi internet access only worked outside room. I could not get signal in room with door shut!
The Diamar is a good quality budget hotel on the Arecife promenade. The buffet breakfast was good with plenty of choice. Our room had a lovely view overlooking the sea.
The location is great overloking Playa Reducto, The rooms are of good size and well appointed nice bathroom and powerful shower The hotel is ideal if you do not want to be staying in a "full on " tourist area a chance to practice some spanish and the locals cater for spanish locals so the food is more interesting and yet local buses nearby means you are never very far away from anythingThe staff were excellent and very friendly apart from one female receptionist we had cold water for 4 days of our stay which somewhat marred our stay and they refused to give any discount from the bill as a "gesture" so you would need to check they have sorted their problems!!
Close to the airport (10 mins by taxi). Beach (outside hotel), shops resaurants within easy walking distance. Good breakfast, nice room and well appointed. No hot water one morning due to fault in the hot water system, therefore cold shower - probably good for me, but not by choice!
The comfort and quietness, the staff at reception were very helpful. the breakfast scenario needs to address the hot water for tea etc. Using jugs to bring water is a little outdated.
Great location, comfortable rooms. It's worth to pay additional money for sea view. Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.
The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient. The coffee served with the breakfast was of terrible quality.
Good clean rooms with sea view. Near centre and bust stop only about 5 mins walk. Frequent bus service to Puerto del Carmen. none
Clean, new, comfortable rooms. Central location and very nice (sea)view. Staff was very friendly and really very helpful.
Plenty of internal space if you want to find a quiet corner. Good central location, close to beach.
The hotel has a great location with sea views from all the rooms. The beach is sixty seconds from the hotel. Very relaxed. The hotel now offers all inclusive to a mainly Spanish client base. The level of spoken English at reception and the restaurant has declined,from our last trip one year ago.
relaxed atmosphere / choice of food/ staff hotel a little tired looking - needs face lift
The location, right on the beach. Near to all shops and bars. Great value All Inclusive package.
The hotel location, friendliness of staff, good breakfast The internet is too expensive (1 euro/10 min), which way above the average prices for public internet in the developed world today.
location and design of the hotel, the staff, the choice of food
sleeping and eating first class
we loved the location because we like to swim in the sea. The food was lovely and the room was very pleasent with a fantastic view. we thought the entertainment was very poor at night.
Quality of meat very poor Both swimming pools out of use
the diningroom staff, the pool. when we arrived the lady on reception had very little english and we had to wait for another member of staff to come to book us in .we were then pointed our way to our room ,and had to find our own way to dinningroom ect. very unhelpful...the whole week we were there not once was our ten year old daugher asked to join in ,in any of the kids activitys ,and when she tryed,felt left out as everything was in spanish.;would not return and will not be recommending this hotel to family or friends.
Hotel was very clean.The food was excellent.Warm & friendly.
Sun, sea, pool, relaxation, service, everything.Staff ver accomodating and courteous, Will come again.
Hotel was very clean and staff are very friendly. Rooms are spacious (for 2 adults and 1 infant) but room lacked decent helpful facilities such as a decent fridge and kettle (mini bar fridge, microwave and a bad travel kettle provided but it had to be requested) especially helpful when you have a young child. The Swimming Pool and fitness facility are more than adequate, with the hotel very close to the beach with no road to cross and is therefore great for children. We were on full board bases and the breakfast buffet is good, dinner buffet is ok, great selection but if I was to go back I would not take the dinner buffet option. I would highly recommend this hotel to all ages and families and will return someday for a break Not great facilities in the hotel room, no kettle and the fridge was just a mini bar fridge, this make life difficult when with young children. But in fairness to hotel provide everything we asked for after our arrival. Pool area good but there may be a lack of sun bed at busy times, pool bar has a limited menu. Hotel night entertainment is interesting but fine. Hotel is about 10min walk to the "main strip” but that did not bother me in fact enjoyed the walk!!
Very close to Beach and Airport. Well located in the lively resort of Port del Carmen. Excellent Swimming Pool and other facilites and friendly staff. Good food
room and service excellent
Very pleased with the hotel- cleanliness excellent, food good, staff helpful, convenient position without being in the centre of Puerto del Carmen. Room fridge (not minibar) and microwave provided. Hotel provided beach towels on a returnable deposit. Closeness to airport convenient - but no noise problems as a result. Only minor things - in spite of the hotel requesting guests not to 'reserve' sunbeds with towels, many still did it - mostly the German guests, I think. For a 4 star hotel, I think the room safe should be included in the price and not be charged at €2 per day. It would be nice to have BBC 1 available on the room TV as well as CNN and Sky News.
We liked everything. The staff were great - very helpful and friendly. The food was great - loved the salads ...mmmmmm! The whole complex was great - you would find it hard to find anywhere nicer on the island! n/a
very well organised, a high standard of cleanliness and efficiency, clients dressed in appropriate attire in restaurant, sufficient sunbeds at pool, no noise whatsoever, lovely and peaceful. no, overall very good
Fantastic atmosphere, delicious food, clean and comfortable rooms, friendly staff and convenient location.
Very clean and tidy hotel. Excellent food with friendly and helpful staff.
Friendly staff & cleanliness of rooms and surroundings Food isn't the best
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
Close to the beach The dinner. The meal in the buffet was really very low quality.
The facilities, the quality of the Hotel, the shows
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
the meals service from the workers in the reception and the restaurant
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.