The Hotel was exceptional and the rooms were clean, luxurious and new. The all inclusive food and drink was excellent . The pool areas are stunning and have different areas for familys and couples. Staff always helpfull and friendly. Best Hotel we have stayed in for a long time. Noise of planes but quality of hotel outweighs this. Paid extra for sea view but it was sea glimpse and not worth the extra money.
Ecological sensibility, calm atmosphere, friendly and capable staff.
Big rooms, nice pools, excellent food, good for children, friendly staff, nice hotel design Heated pools still cold so less suitable for little children, south of tenerife is warmer but less beautifull than north, wifi free of charge but most of the time not working,
The room was always clean and the staff were so helpful.
Rooms were great.all iclusive was good value didn,t like the tinned fruit in am.lack of some music at night disco place nearby that blared out music sorry noise on friday night
Perfectly located: out from crowded Los Cristianos and Playa las Americas, but only a 10 min drive away (for shopaholics). Very convenient for Tenerife South airport. Classy and well decorated. Perfect outside heated swimming pool. Nice ocean views from rooms. Delicious and varied lunch and dinner buffet, with world cuisines changing every day, also offers a à-la-carte restaurant. Perfect balance of national and international guests. Could do without the swimming pool animation team activities.
There are so many things I could compliment, but the one that stands out most in my mind was how welcome they made my family feel. I have two young children, and we were all made to feel at home as soon as we arrived at the resort. This is uncommon for our European holiday experiences so far but very reassuring for our future holiday plans. The greatest compliment is to say that we'll be back soon!!
Very nice hotel, luxurious, comfortable, nice view, breakfast and ecxellent decoration The only negative point is the airplanes passing above, because it is very close to the airport
the best thing in the hotel is eight swimming pools! room could be cleaner
Very nice hotel with an interesing architecture. Nice staff and good facilities. Located in a quiet location. Close to the airport wich can disturbe, our kids loved to see the planes comming in. The beach is a bit to rough.
Room smelt of smoke even though we asked for a non smoking room. The water was cold too. The tv services were poor and we had to ask for a refund.
kind staff Hairs in bathroom, floor and behind the door, on the walls. The swimming pool is open from 10.00 u until 18.00 u, until 10.00 waiting to go in the swimmingpool is absurd?? you wake up at 7.00 wath to do within that time?? Than you go voor a sweaty trailwalk at the time you arrive ( 18.30u )thats the time you get at the hotel after a day trailing, you want to jump in it, but you can't becouse its closed???
Staff was very nice and helpfull. That there was a kitchen and fridge. Pool was not heated, nobody went in the pool, to cold, only 21deg C., even the children did not use the pool. Only got 1 tv channel and that did not work, even after complaining 3 times. Warm water for 5 minutes after that cold water, could not even take a complete shower, in the middle the water turned cold.
Friendly staff,lseemd to be newly refurbished, clean, pleasant, nice pool area. Did not bother us, but a restaurant was advertised, as well as a mini market - both were closed for the season, it seemed.
Hotel staff are very kind food is ok.
Overall a very good hotel. All meals good, room excellent ( suite ) and all public areas very clean. Pool tiling in need of repair, possible danger to young children. Childrens entertainment on too late.
Great public spaces, heated swimming pool and no problem getting sunbeds. The roof terrace and another area near the pool are adult only. Good entertainment. We booked a family room and expected a room per photograph on booking.com or per the hotels own website, however was given a basement studio apartment first with only 3 beds, then a duplex apartment which had drain issues! Although otherwise clean and comfortable the smell was unbearable - I didn't notice a smell in the public areas.
The only 2 things we liked about the hotel was the suite and the roof terrace. The hotel in general,the area,cold water in shower.
Nothing. This hotel is looks like a 1 or 2 star hotel. The normal rooms are very small, dirty, noisy and dark. In the first day we asked for a new room. They give a bigger 'apartment' room, but that was horrible and dirty. The windows and the toilette was broken. All of the pools are very cold. There was 2 jacuzzi in the top floor - without water. Both of them was closed. We tried to eat lunch in the hotel but they won't let me in because of my clothes... which was totally normal. They asked me to wear a long trousers. Ridiculous hotel. Definitely not a 4-star.
The efficient friendly staff, good food, fine entertainment ,the relaxation.viva joanna. Nothing, except they had no irish flag!!!!!!! I told em so.
atmosphere kind staff vwry clean good food entertainment was very good thank you no complaints
Under staffed reception area - had to queue every time you wanted something. Not enough cups and saucers at breakfast. Milk not replenished regularly.Extractor fan in bathroom did not work. Air conditioning was not switched on which meant either loud outside noise or stuffy hot room. We did ask for it to be switched on but it wasn't. No tissues or drinking water in room, which for a 4 star hotel is unusual. Although room clean on arrival, the standard was not maintained during our stay.
hotel was nice,good location,good food and nice facilities-a few pools. that you can not take towels outside the hotel ,for example to go to the beach.
It's a nice big resort, well maintained, with a lot of activities for different age groups. It will be great if you could extend hotel's shuttle bus services till late evening.
Recently refurbished throughout, very stylish but in keeping with the style of the beautiful old building. A friendly place to stay, plenty of space to relax in patio area, sitting room, bar etc. Good food menu, excellent range of local wines and choice of drinks in the bar including various tea and coffee. Highly recommended for a short break away or while on holiday from a resort area.
Jose, manager, is an excellent touchstone to ensure your stay fits your requirements.I have complete confidence in his intellegene and competence. I have complete confidence the staff, at his direction, will assist me, therefore I felt confident to travel aone about 6 times this year. Vincent and Esther particulary stand out as capable staff memebers on reception. NIL complaint.
nice relaxed atmosphere Nope
The apartment (1 bedroom) is spacious and clean. The complex is well run and there are plenty of choices for supermarkets, shops and bar/restaurants nearby. It's a plus to have sky sports on the TV. You have to pay 2.2€/day for the safe.
Apartments and swimming pool area very clean.
grounds well maintained, pool watwr good quality, convenient with stores, bars, taxis car hire. friendly staff. excellent shower and change facilities after check out. over inflated prices at shops, TV and fan were extra cost. Microwave as promised was not in apartment. Washing machines very expensive. Apartment badly in need of refurbishment.
Initially very poor standard,dirty,rusty bath,,damaged kitchen worktop....but things changed for the better,our apartment was changed after 2 days and it was very nice See previous answer
nice setting and great value for money no
The safe complex enviroment for the Children to roam free and the staff willingness to help and advise. Both pools were also lovely. Food was value for money in both cafe and restaurant. One key per apt. Pay for safe in Apt. Pay for remote control. Also grounds staff should be informed that they are working in a holiday place and that disputes should be taken elsewhere. Particularly if fighting breaks out! I did not enjoy my self or my children to witness violence.
nice pools everybody smoking everywhere around the pool
Spacious apartments. Washing Machine Unfortunately we were burgled while in our apartment.Our kids were sleeping and our door was open as there is no Air Con. I was in the bathroom and heard some noise but the thiefs were gone with my bag, camera and 2 phones. No security no cameras not a safe complex.
The children playground is excellent although was closed too earley,swimmingpools was fairly clean.
apartments were nice inside though area not much nearby not much going on nearby, the apartments were spread over a sprawling area and it took ffive min to walk to our apt. on our balcony all we had to look at was a wall. no entertainment and halp the bungalows empty at height of season.
There was quite alot of trees and shrubs throughout the resort hence it wasn't a typical concrete jungle. Also there was a washing machine in the apartment, which was quite handy. The apartment was full of cobwebs and dust. There were even cobwebs hanging above our heads in the bedroom. The bathroom was NOT particulary clean either.
Most of the things. We asked for a pool view and got stuck some where else.....
The homemade barbecue ahahahah - the room is perfect if u want cook yourself :-) not easy to find especially when one of the staff of the hotel cant speak english - the tv prize is so expencive 1 euro for 1 hour 8-[
no air conditioning made this unpleasant
The staff were very pleasant and helpful lack of facilities
Freedom to do as you please.The staff were helpful. The accomedation was in a poor state ,handles off doors,shutters scrapping the floor when opening and shutting, in need of renovation..
quietness, facilities beds not comfortable
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
this hotel is fantastic , The hall is fabulus
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
Location was excellent although the hotel is dated it was very clean. The breakfast choice and quality was also excellent. Having to pay for extras such as a key for the fridge and a daily charge for use of a towel and matress at the pool. Charges should be included in the booking costs. The service at lunch time by the pool bar was very very slow.
If you are an aged couple (person, group, ...) and you need a very calm hotel with classic services and special common games for your age, I recommend you this hotel. (I insist if you are a young person, forget this hotel) If you are a young person(couple,...) and you need live atmosphere with good access to sea and good pool and room, I don't recommend this hotel to you. (I insist if you are a young person, forget this hotel)
The food in the restaurant was quite above average quality. The night entertainments was nice.
The location was great.The food was lovely.The room was very clean and comfortable. Two members of the restaurant staff treated us poorly. One girl was very aggressive to us and made it very uncomfortable for us. We didn't eat in the restaurant everyday because of this.
not enough english tv channels.
Stay at the Hotel was OK. Food excellent. Staff was very kind and helpful. I would like to get free internet, possibility of WiFi. There was to noisy on the hotel yard in the mornings (Maybe dustcart)
Location of the hotel. Nothing
meals, location evening entertainment would be improved if early disco/fun session for children
The position of the hotel and helpful staff. I thought after 9 nights the food was a lacking a little in variety
I had a very comfortable stay at this hotel.
Quiet location. Very good food (excellent pizza). Lack of tea making facilities in the room. Cleaning staff careless. Room with town and bay view was first given as a sea view room. No soap in the bathroom (we had to ask).
It was very fantastic stay in this hotel. The location is very good, just the sea side and not so far from the airport (10EUR by taxi). The food is very good and we can enjoy very much entertainment like a water polo in the pool, maxi-dance, tropical show and so on after dinner. Hotel organize them very well! Not at all.
Peaceful location, good parking and easy access to the local area The beds extremely hard, and the pillows were very thin. In room air conditioning was no match for the August heat
Good location near to San Miguel Marina. The bed was very hard and the pillows were thin. There were a lot of old people staying there.
These have to be the most uncomfortable beds I have ever slept in. We booked a double room and got twin beds just pushed together.as single beds.
Friendly personnel. Good, quiet location close to the highway, a small beach, some restaurants and the airport, with sufficient free parking. Nice swimming pools (esp. the saltwater pool). Sometimes very nice food (extensive buffet). Sometimes not so good food (dinner served too cold, no nice drinks at breakfast), eat early for best quality. No free internet (unlike mentioned on the website).
That there was a good room available for just one night was very convenient for us.
Good value for money, food and drinks all inclusive deal Too noisey. The poor entertainment was music played very loud for the children to run about to. There was no where to sit where you could escape the noise and have a conversation as you could not make yourself heard.
I liked everything there, nice, friendly and helpful staff, location, clean room and the hotel, gorgeous food, can only recommend to everyone, me and my girlfriend really liked it over there and already are missing it a lot!!! No, there was not.
~Food --> Excellent fresh alot of choice, good safe service,good animation of Frami. only the drinks/food at the poolbar could be better !!!
Location (quite zone, not very crowded), multiple nationality guests, spacious room, 50meters from beach and sea pool, free parking space, facilities and infrastructure. The restaurant. It could not cope with all the costumers during breakfast and dinner (food and complements supply was not enough) and there wasn't too much variety either, specially with the deserts.
The rooms where very nice and clearn, I felt very relaxed during my stay and would definitely visit again.
room was clean, and stocked with a fridge, microwave, cooking rings, toaster and coffee maker. We stayed in August and didn't miss air conditioning, or need a fan. No cockroaches. Soundproofing not great - we had noisy neighbours.
Friendly staff, Excellent facilities, Very clean hotel
Not too far to beach, about 15 minutes walk. Nice and clean apartments, with cleans towel and clean bedding. Good supermarket near by.
was able to relax and enjoy the area
Apartments are very very clean staff extremely friendly.Location is abut 5 mins from harbour but there are lots of places to eat and drink nearby.
Room was in very good state. Room was cleaned everyday. Nice siwimming pool. Micro-wave available. Balcony with view to the swimming pool. Elevator available. Some activities proposed like a parrot show for children. Fridge in good state and clean. No A/C. TV was not free (3€ /day)
Very friendly hotel and position of Hotel in Los Cristianos was great.Very friendly staff and pool had a Life Guard on duty all day. Beds very hard.
friendly hotel, pool lovely, a few minutes walk to the town and the harbour. loved it no -everything was perfect, rebooked whilst we were there for August, will be the third time in a year that my daughter has stayed there.
a very nice renovated apartment, close to center but still in a quiet part of los cristianos in this time and age you should put dubble glazing(hr++) in at a renovation