The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
My wife and I got married in Edinburgh, and we stayed at the Fraser Suites. It's in an excellent location, just a few steps from the Royal Mile and a 10 minute walk from Waverly railway station. We had flowers delivered to the hotel while we took the train up from London; we called in advance the night before and the staff had no difficulties with dealing with the flowers; they were waiting in our room when we arrived. We booked a junior suite, which was nice; it has a living room with a little wet bar, and a bedroom with en suite. The room had tall ceilings, nice finishes in the bathroom, huge windows to let in lots of light; we really had the impression of being at a top-end hotel. Staff were professional and friendly. No hitches in checking in or out or with housekeeping. We wish we could have stayed longer! As nice a time as we had at this hotel, we did have two minor complaints: once, there was some mould in the tile grout in the tub surround and the caulk joint between the surround and the tub itself, which was a blemish on an otherwise great room. A somewhat bigger problem was that it was windy (hotel can't do anything about that, of course), and this is an older building with older windows; the windows rattled pretty badly at night, and I'm a light sleeper, so this kept me up. Had we stayed longer, I might have raised the issue with the front desk, and it might have been possible to fix the problem by just sticking a coin in the window frame, but it did spoil the experience somewhat.
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
staff all very helpful and polite nothing
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
The hotels staff and luxurious rooms.
The shower Noise from the neighboring business disturbed us all night. Room was in the "daylight" basement; small and closed in. Staff was condescending.
This is the 2nd time I have stayed at Fraser Suites. I love the location right off the Royal Mile and right above Princes Street. Easy access to everything. The bed was a bit firm and aggravated my sciatica. And the tub was higher than normal or I am short!!!
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
The views of Edinburgh
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The view of Edinburgh castle was out of this world.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
It has a great location, with lovely views of the castle and lots of food and bars nearby.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
Lovely comfortable hotel with great views close to everything
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Ideal city location for theatre, dinining and shopping.
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
The comfortable rooms and central location and choice to stay in the Hotel or not.
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
Attention to detail, throughout the hotel
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
beautiful design, great location, friendly and helpful staff
The room was excellent , staff were extremely helpful and polite .
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Very nice room. Good sized bathroom. Excellent breakfast. As compared to most other hotels, the hot breakfast is part of the standard buffet. The dinner experience was not great. We tried Italian, Indian and Thai cuisine. Only the Thai cuisine was good.
The location is very good and the staff were friendly and attentive. These were the redeeming features. Poor car parking facilities, breakfast was uninspiring, room was not particularly clean.
Good position close to city centre and university
the staff brilliant with the children and nothing was to much trouble for them
quality of room and first meal I thought the price of the breakfast was excessive at £19 for a hot breakfast.Went next door to Premier and got all you can east breakfast for £7.95. Also got breakfast in cafe just down the road for £4.95. This would put be off coming back. Maybe go to premier inn next door.
Room was very spacious, clean and overall good value for money. Location good also
room service and cleanliness of room both excellent Decor could be modernised a bit. No sink in the toilet for washing hands
Breakfast was good, whirlpool was good. Air con was not great and swimming pool is very small
Excellent breakfast! Limited parking available
Nice staff Did not get a separate bed for child (2years old) Poor kids playcorner
quiet room end of corridor black mold around tap area no working extraction room quite small in the roof bathroom very compact very little useable surface. bar area very poorly furnished uncomfortable hard bar stools uninviting only place to sit was in the reception area
The hotel's location is excellent, just 5 mins walk from Edinburgh castle. Very overpriced, 160 pounds for 1 night in a much less than average room, with no breakfast in a hotel with no leisure facilities. Not impressed.
great location, great food window in the bedroom wouldnt open, the room could get a bit stuffy
cleanliness of room & attention to detail, also staff were friendly & helpful. no - it was fine.
very friendly,helpful staff. our room was quite small with tiny windows also dirty carpets in the corridors
Location, size of room, internet problems
Rooms were spacious and clean and quite close to the centre of Edinburgh. Good internet access. I booked two twin rooms but was given two double rooms. This was corrected when I complained.
Location is good for Edinburgh city centre. If you arrive on a Saturday afternoon, you can park on the lane beside the hotel and provided you pay up until 6.30pm on the Saturday, you don't have to pay for Sunday No toiletries apart from a wall mounted partially filled hand wash. Very uncomfortable beds in a very dated room. Would never stay here again.
Location was good. Well kept up hotel. Good value.
Excellent location,helpful staff,good breakfast.
The room was clean, pity about the rest of the hotel which could really do with a makeover.Tea and coffee making facilities were present which you often dont get in more expensive hotels! I was lucky to be on the 3rd floor away from the main square, which can be noisy. Make sure you look for this when booking. Its a convenient location but dont expect too much for your money.I was staying for one night and it was fine. I did have to wrestle with the heating though. Persevere and it will come on!!
other decent pubs nearby front of hotel eg;doors" disgusting" badly needs painting. biddy mulligans bar next door ok during the day food grand but beware if your over 20! bar is more disco bar than irish and by 8 o clock packed and no hope of seating.few decent ones on the street if you must stay here.
Location, we were attending a wedding in a near by hotel
Excellent location. Very close to all the attractions. Surrounded by great restaurants and bars. Very rundown hotel. More like a hostel. Wallpaper peeling from hall and stairways. Dirty carpets on stairs.
Everything could not fault, would stay again no problem.
nearnes to city centre poor television service and cramped condition
The staff was extremely friendly, with the location close to eateries for breakfast, lunch, dinner or late night nightcaps. The free WiFi was excellent with easy connectivity. I was visiting for the Fringe Festival and International Book Fair. The hotel was a perfect location. There is a bit of walking to visit Edinburgh, but I left feeling quite healthy which is a good thing!
My teenage son and I stayed during Fringe and were delighted by the modern (steel and wood) look and youthful (comic book) appeal. The decor says "fun"...the room is simple and comfortable.. the towels are big and fluffy...the beds are firm and "fresh-looking"...the bathroom rain shower was heavenly. There are plenty of restaurants and shops nearby. Don't read old reviews. Don't book here if you need a lot of room, stuffy luxury or old-fashioned amenities. We couldn't figure out the TV, but who needs that anyway!
it was near the royal mile overpriced for what was given, less than helpfull reception staff, en-suite in room was very cramped indeed
Location was close to castle and High Street. Good pub next door. Room was over a pub. Not a place to get some rest. The pub closes after midnight, but patrons do not leave streets for hours. room and bed were small.
The staff went out of their way to make my stay enjoyable and even offerred to provide an earlier than usual breakfast.
Central location. Staff very friendly and helpful. Shower and toilet across the hall.
Ideal central location Wifi connection unstable during the evening, appeared to be 'switched off' after 8
Great location. Very small room and noisy at night.
Perfect location, friendly staff, tea/coffee facilities in the room, good Scottish breakfast. Excellent value for money. No fridge/minibar in the room. The hotel is located on the 3rd-4th floors, and there is no lift, so this may be a problem for those who prefer using the lift to climbing the stairs and/or have loads of luggage.
Christy was a very pleasant person to coop with. She helped us were she could. OK you have to walk some steps to get to your room. So what all of Edinburgh is going up and down. The breakfast was early for young people (8:00 - 9:00).After a night in the pub is it difficult to get there on time.
stayed at castleview Guest House with my Mum in November 2010. the guest house is in a great locaton, central to everything. Great pubs and restaurants locally. Only problem is there are 70 steps from the front door to the reception, so not suitable for the older person or persons with reduced mobility. Breakfast good. staff friendly, room nice and clean. Would stay again but dont think Mum could manage all those stairs again....,. There really was nothing that i would say i didnt like about my stay except for the number of steps up to the rooms and perhaps breakfast is a little early. Breakfast room closed at 9am.. No lie in here..
Room was nice Staff were not very welcoming and room was not even made up.
The effeciency and friendliness of all the staff... they were extremely helpful and made us feel very welcome.The location is superb. The stairs... but then again it did provide us with some exercise :)
The hotel is situated ina beautiful part of the new town in Edinburgh,it is a lovely old building and has been recently refurbished with each bedroom a differnt theme. I was in the single room 6 flights up! the room had freeview tv,washbasin and a seperate private bathroom. The decor is tasteful and modern. The fact there is no lift,not so good having to climb 6 flights,that is a downside also breakfast is an hour slot between 8 & 9 which for me is too short and too early.
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
Helpful staff, clean rooms, good location
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
Friendly staff. Very well appointed rooms
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
Cleanliness, helpful staff The window didn't close properly, allowing cold air in.
Good standard. Good bed, room, bathroom. Room view.
loved the shower spacious size of the room and large leather sofa. Room was clean and comfortable corridors were a bit dingy and room could have done with a lick of paint. The room we had did not have a good view
Great staff, good hotel bar.
A good location and friendly, helpful staff. Rooms available when needed at short notice, with minimum fuss. The room (on 1st floor at front of building) was a little noisy until late at night. There was a confusion with our newspaper order (2 nights out of 4)
I liked the large window in our room that overlooked Edinburgh castle, it looked beautiful especially with the snow that fell that weekend. I'm pretty sure that this room was an upgrade, although this wasn't mentioned at check in. In the little sofa area we could not get any of the lights to turn on.
I liked the vicinity to the rest of the city. There seems to be an active nightlife very nearby.
Staff were very friendly, bar was fantastic, location fantastic
Very modern design. The bed was extremely comfortable. The staff extremely friendly. The LCD tv with freeview was an added bonus. There was work going on in the hall just outside the room so there was a lot of banging, though not at unreasonable hours. I had to ask for an ice bucket & there was no way of re-filling it.
location and design bathroom needed a ventilator
I booked the hotel as part of a birthday gift for my friend and was worried that it may not be up to her expectations, given the cost. However, I was pleasantly surprised at how plush and spacious the hotel/room was. The shower was awkward to work and the water pressure was far too powerful. My friend refused to use it the next morning as she thought it would "take her skin off".
I liked the modern interior. The bedroom had a bit of an echo.
The staff where friendly and helpfully. Perfect location in centrum, shop, bars, restaurants and view was the Edinburgh castle. Airport buss nearly att front of the door.
Very good location in the heart of Edinburgh's main shopping street. Very clean bathroom. The lift is tiny .... not good if you are claustrophobic! The bed had seen better days and wasn't too comfortable.
The hotel was a good value for the money. The breakfast was good. The room was clean. Great location. The tiny elevator.
Perfect location, very friendly and helpful stuff. The hotel was clean and well kept. I really enjoyed staying there.
I liked the frienlly staff and great welcome. We arrived at 9.30am and were told we could check in as our room was ready then- this was great as we had left dublin at 6am and were tired and hungry. We had the great breakfast that kept us going for the day.. shower power could be improved but this little thing is so small as everthing else was so good.
On the recommendation of a friend who stays with you frequently, I found the stay excellent. It was combining business with pleasure, and so the quiet room with internet access meant a lot to my friend, whereas the central nature of the hotel helped me out. In a city renowned to be expensive, you delivered value, and a view of the castle to die for!
Friendly & helpfull staff. Everything there. Great location. Great price. Fabulous breakfast. Fantastic location with view on Edinburgh Castle. The room could use some tlc, however the bathroom was very new.
Location Lift in bad conditions
Relaxed atmosphere and friendly staff,homely feel, it access Some slightly shabby fittings, lift(elevator)is quaint but could do with a spruce up.
The front desk willingly helped us with a 4:00 a.m. Checkout by booking a taxi, breakfast brought to our room and someone present at the front desk. Thx chef also sold me some jam from the kitchen at his cost. I wanted to take some home because it was made by a company bearing my maiden name. That was definitely above and beyond.
Staff at Premier Inn, Lauriston Place, Edinburgh were particularly helpful Initial mix uip over booking but resolved
The staff were amazing! They were really helpful, you could ask them anything and they would find out for you. We got snowed in and they offered whatever help they could and were really nice about letting us come back when we had already checked out. They were also very friendly and caring. Nothing really important, just that the TV was lower than the bed so it wasnt very comfortable to lie down while watching it. ANd the heater didnt stay on for long enough,
Quiet - great views over city Room was stuffy but it was after a few days of very high temps for Scotland - a fan was provided which helped
relaxed atmosphere nice food lovely staff
Very good service, clean place, good food, nice room, nice atmosphere
the freindlyness of the staff we ewre quickly booked in and a booking for a restaurant arranged. no
Relatively convenient location; pleasant, helpful staff; clean & comfortable Hotel exterior & surroundings are bland & a bit depressing
The hotel, staff and location were wonderful and met all our needs. We had a great time - the only slight problem was the key card for the lift - we never mastered the knack!
Good location, 5 mins walk from Kings Theatre and 15 mins from Princes Street Nothing bad we can say about this hotel. We would definitely stay here again and wouldn't hesitate to recommend it to anyone.