the staff were extremly friendly
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
Beautiful, excellent location No coffee or non caloric sweetener in room
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
Staff welcoming and courteous. Good size rooms and facilities excellent
Friendly helpful staff, very comfortable room, excellent service
The helpful staff Could benefit from air conditioning
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
All of the staff where extremely helpful.
The shower Noise from the neighboring business disturbed us all night. Room was in the "daylight" basement; small and closed in. Staff was condescending.
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
The hotels staff and luxurious rooms.
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
My wife and I got married in Edinburgh, and we stayed at the Fraser Suites. It's in an excellent location, just a few steps from the Royal Mile and a 10 minute walk from Waverly railway station. We had flowers delivered to the hotel while we took the train up from London; we called in advance the night before and the staff had no difficulties with dealing with the flowers; they were waiting in our room when we arrived. We booked a junior suite, which was nice; it has a living room with a little wet bar, and a bedroom with en suite. The room had tall ceilings, nice finishes in the bathroom, huge windows to let in lots of light; we really had the impression of being at a top-end hotel. Staff were professional and friendly. No hitches in checking in or out or with housekeeping. We wish we could have stayed longer! As nice a time as we had at this hotel, we did have two minor complaints: once, there was some mould in the tile grout in the tub surround and the caulk joint between the surround and the tub itself, which was a blemish on an otherwise great room. A somewhat bigger problem was that it was windy (hotel can't do anything about that, of course), and this is an older building with older windows; the windows rattled pretty badly at night, and I'm a light sleeper, so this kept me up. Had we stayed longer, I might have raised the issue with the front desk, and it might have been possible to fix the problem by just sticking a coin in the window frame, but it did spoil the experience somewhat.
staff all very helpful and polite nothing
Excellent design of the bathroom The lift(s). If there was a second one I do not know and the one was used for carrying linen, services, quests. Useless.
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
The rooms were clean and comfortable and the spa was very relaxing.
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
Friendliness and helpfulness of the staff.
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Excellent room. Sauna, steam room & pool facilities very good.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Great location, superb interior design of the room. Very modern style In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
Good car parking. Close to city center. Great breakfast. Frendley staff
Breakfast was amazing! Staff were very helpful and hospitality was good The fridges were dirty and the carpets could do with new ones
Central location, valet parking
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Old world charm meets modern amenities- you can't go wrong with this hotel right on the royal mike in Edinburgh. Excellent staff, well maintained rooms, and full service. Health club has good assortment of machines and free weights. It's bloody cloudy in Scotland- spent an entire week and didn't see the sun once.
location more lighting required in breakfast diner - very dark
The location was excellent for access to the heart of Edinburgh but is in a very seedy and grimy area of town. The entrance to the hotel is through the beer garden of a raucous pub-nightclub so expect to weave your way through beer-swilling drunken crowds on hens and stags nights if you stay on a weekend. Rooms are spacious and well equipped. But the blinds in our room were broken or removed and there seems to be no maintenance carried out.
Basic accommodation in good location. Powerfull shower Fire alarm went off 3 times early in the morning and there was no appologies or explanation from staff. Bedding did not fit the bed and was of poor quality. Quite noisy as located next to the three sisters
I liked the vacinity of the hotel and the staff were very very helpful and friendly.
it was a plesent hotel the door men at three sisters
service and a fantastic breakfast
The pub and the location of the hotel.
location noise and size of room,breakfast
Location was good but room was of a poor standard for the price bathroom was full of mould, shower dripped constantly and there was no room to move in the room
We stayed in one of the small rooms. It was indeed small, but extremely well designed and comfortable. It was surprisingly quiet for all of the Fringe mayhem. The shower was the best hotel shower of any hotel I have ever stayed in. The staff were very friendly and helpful. We love this place and will stay here again.
Location It was grand for a rugby weekend but would not go back if there were other choices
The room was excellent , staff were extremely helpful and polite .
Attention to detail, throughout the hotel
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
The comfortable rooms and central location and choice to stay in the Hotel or not.
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
beautiful design, great location, friendly and helpful staff
I liked the fact that tho we presented ourselves off the flight from Dublin at 8.15 am the receptionist said we could access the room after housekeeping had finished, around 10.15. We had breakfast and returned, very grateful. Had no complaints
Convenient location N/A
The location is fairly central which is good. The hotel was generally cold throughout, the room was cold. The room was clean however i would say the bathroom requires some form of general cleanup. I would imagine there are cleaner more comfortable hotels for the same money elswhere.
Great location, very comfortable hotel at a reasonable price, very easy access to the royal mile from the back. Thought the male receptionist checking me in was a bit unfriendly, probably the end of a long shift. I did not take any of the coooked buffet breakfast as it looked so unappetising. Rest of the breakfast was very nice though.
The location is perfect: right below the Royal Mile and next to the central station and the bus stop to/from the airport. The staff is friendly enough, the room clean and comfortable.
Excellent value for money for great location. Large, clean room very comfortable.
the reseption staff who made our checked in was very helpfull staff
Cheap rates for Edinburgh. Tired and room not clean - empty crisp packet lying on floor. A little spartan.
The location is great for sightseeing and for shopping, and is just a couple of minutes from the train station. The rooms are a good size and were very clean. The rooms at the front overlooking the train station are very noisy.
very central far too expensive for a three star hotel
The hotel is in a convenient location for walking around the Royal Mile area and exploring Edinburgh. It was clean, comfortable and the included breakfast was good too.
It was nice to experience a brand new hotel that was only opened two days prior staying.
Staff are friendly and helpful. Rooms are big and confortable. Nothing negative expect for the breakfast. Limit amount of breakfast. Might not be a good choice if you are going to stay in Edinburgh for more than 4 days.
proximity to Royal Mile Hotel wanted to charge 25 pounds per day for small dog.When queried, they then said £25 for entire stay. Eventally,they did not charge for dog.I thought this was a very excessive charge and this should have been stated before we made the booking.
Great location in city center Services were poor for the price charged, parking was very expensive, room was small, no face towels, lobby has vending machines with limited service and cramped
Clean and good location
Pleasant modern hotel good location , good breakfast Heating difficult to operate no instructions extra blankets not provided
Central location. Comfortable room. Breakfast could be improved with more selection of hot food.
Clean and secure hotel. Good simple breakfast.
Wonderful hotel with great staff. Craig, the Manager, was a great guy always helpful and smiley! Would definitely come back. Nothing!
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
Lovely room, thoughtfully decorated, wonderful service.
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
Hotel staff are very attentive and quality of the meals excellent.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
very very good had all we required Evert up its standard
The One restaurant has excellent and unusual food servewd by impecably trained servers.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Helpful welcoming staff. Well located for the city centre.
Nice modern hotel in a quiet side street, very close to the theatre we were attending that night. Pleasant reception staff both on arrival and when leaving. Attention to detail with regards to cleanliness, bedside tables and desk were very sticky, everything else was fine.
A good clean well run hotel with friendly and helpfull staff .
Very nice modern rooms, good location & very good value.
room only option - safe facility - reception staff very helpful - location no bath but shower was good
Ideal location, good food and with private parking
Staff were very helpfull. The location of the hotel to the conference just across the road was excellent. The heating system in the bedroom was quiet noisy when it was on.
Very nice and comfortable room.
Friendly staff, minor problem in the room, a broken iron, was dealt with very quickly. A top score in my view. Breakfast - excellent.
I was attracted by its remarkable location, less than a minute from the train station. But i was most impressed by the quiet of its rooms. Ask for a quiet room and you will forget you are in the heart of a major city. And the staff are excellent. They are in the process of redoing the rooms. The one I stayed in was somewhat dated but perfectly comfortable..
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
location, nice facilities, efficient staff, understated elegence.
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
room was very clean
Price of room and friendly staff 1st room was noisy
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
Cheap, City accom'. Short walk to center/station. Small, no minuscule, sink with a shelf 12" over the top. You will at some stage bounce your head off the shelf. Easily sorted if shelf moved to left hand side wall.
Excellent breakfast, in variety and quality , and in service.
Clean room/bedding - decent breakfast. No lift or parking
its distance from the city center no lift and no staff to help us with baggages, too much noise during night, bad bathroom facilities, dirty bed sheets, high price in relation to its value
Uncomplicated, easy accommodation, lovely location in Edinburgh, room very cleqan and comfortable, breakfast was 1st class! Only comment is the tiny space in en suite but it has everything you need so cannot really complain. Not for faint hearted physically as is on 4th floor with no lift - lots of steps!
Cleanliness On arrival not told about requesting extras for room, such as hairdryer, which leads to difficulties when the discovery is made after having a shower.
the breakfast provided and the cleanliness of the room was very good. the bathroom was too small and uncomfortable.
Clean, bright, neutral decor, lovely breakfast Very cramped bathroom, tv in awkward location...better directly opposite the bed, storage heater a bit intermittant
Economical - for what it is good value. Breakfasts very good. Plenty of places to eat nearby in the evening. Washbasin bathroom too small and the use of the whole bathroom as the shower cubicle a bit daunting
Very good location for the price. Room was functional, very quiet and comfortable enough for a short stay.
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.
Excellent location. Poor food.
Central location, friendly staff, quirky decor Bathroom in need of slight updating
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
visit relation living in Edinburgh
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
fun hotel, in the vibrant center of the city
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.