Location and good mountain view from suite. Great breakfast. Not particularly clean and the folding beds in the suite not comfortable. Staff were professional but not particularly engaging however.
Location, quality, service, rooms
Great location, great pool, great bar, great breakfast. Rooms were not sound proofed and we could hear quiet music next door and everything in the hallway. The beds also rolled far too easily and we're constantly shifting
the pool was vert useful as it was so warm. there was a building site outside the hotel which we did not know about it.
Fabulous location and very pleasant staff. Would return any time.
Ideally located, within walking distance from the various places of interest, including cathedrals, shopping district, dinning, bus & train terminals.
central location, excellent pool area, very good breakfast, nice staff jacuzzi in bath didn't work; no shower curtain, so bathroom got flooded when we had showers; piazza outside is being refurbished, so it is a bit run down at present
The beds were very comfortable with wonderful linen. The room was spacious and clean. There was a strange smell outside the hotel.
The Grand Hotel Minerva is in an excellent position for touring in Florence. Close to the Duomo, shops and restaurants. For the price charged over a weekend, breakfast should have been included.
Convenient location, helpful staff. Good roof pool area with nice view. Room smaller than expected (for a superior double). Work was also taking place in the square meaning the church was covered in tarpaulin and some access roads were closed making it awkward to drive to - also car valet parking service was expensive and we didn't know where vehicle was stored.
Breakfast was included No extra charges, service charge and taxes -a true plus Construction in front of the hotel
Good location in relatively quiet piazza,easy walking distance to main sights in Florence. Also close to train and bus station for excursions.
Excellent room, reliable air conditioning, all facilities new and fresh. Checking in easy, lots of dining choices in neighborhood--and easy access to key Florence sites.
excellent position to centrum and very good parking very complicated and expensivve internet service
Not bad. While it is not a designer hotel, it is still good value for a hotel close to train station and major tourist site. We had a triple room which was spacious enough for three adults. Room clean, breakfast average. Shower is a bit small.
Good position, good rooms and a nice breakfast. I would expect to have the free wifi/cable internet access in the room package
The rooms and the hotel staff are very friendly, and its close to the center of Florence.
It's cenral location and upmarket clientele Rooms too small and the complementary coffee making facilities need to be asked for. Breakfast too basic.
hotel was very clean and staff friendly and helpful. It states they serve American breakfast, unfortunately this is not what I would describe as American breakfast having travelled many times to the USA. I asked for fried eggs, sunny side up as served in USA to be told that would be an extra charge. No choice of eggs only scrambled supplied.No mushrooms or hash browns etc.Dissappointed as this was not what you would expect. The continental breakfast was good.
I enjoyed the convinience of the hotels location and the easily accesible parking area. During our visit the air conditioning was not turned on and the rooms were very hot, and when we inquired about it, the staff told us to open the windows.
Very nice rooms, good breakfast, central location (by foot less than 15 minutes to the dome), private parking,... There is no guarantee for the parking, so it might be that it is full and the private garages are very expensive…
Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around. Everything
It is close to railroad station and downtown. Staff are proffessional and rooms are clean. We used two rooms. Very nice hotel. None
The rooftop garden restaraunt panoramic view is breathe taking! the food was delicious pricey but well worth every bite. The service was very classy, polite, attentive and friendly the staff made me and my two daughters feel very special. The waiter brought my daughter a shawl when he saw that she was cold and offered us one as well. Our room had a window with a view for people watching, the maid kept our room very clean, every evening when we arrived back from a long day our beds would be turned down waiting for us. The location of the hotel was perfect every thing in walking distance. Doormen and bell hops very friendly and courtesy. The gentleman that checked us in was friendly and welcoming and accommodate us with a bigger room when we revealed to him that our room was too small for 3 girls. We were hoping to see him again next day to thank him but we never saw him again. The breakfast is wonderful and delicious! Lots of food even at 945! i love the historical story of the hotel and old pictures of the hotel in the past. The antique furniture, history, and decor can only be appreciated by historical buffs. A historical beauty! Some of the front desk staff were snooty and not very welcoming. The first gentleman we met was friendly we saw him only once out of the six days we were there. When I did ask questions front desk staff very short and make you feel like you are troubling them. The first room #145 was way to small for a mom and two teenage girls. I had adapters for my phone and the only one it would fit in was the bathroom. The Internet is very weak (which I knew coming in seems to be # 1 complaint). When you first walk thru revolving doors there is a woman sitting at a table not sure if she is with hotel however she is not very welcoming she is first person you see and she does not smile or say hello she does not make eye contact she is setting the tone and it is not good, smile say Bon Journo!
The beds were extremely hard.
I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you
The hotel is situated in a good shopping and sight-seeing district and is very beautiful. The floors in the room were beautiful but very slippery.
Location and interior of the hotel lobby and rooms. Internet connection available (for a fee). Room felt outdated - maybe as in all old 4/5-star hotels in Italy.
I have been travelling in Italy for 2 months and this hotel is the best. The position is perfect, the view sensational. Rooms comfy and spotlessly clean. Staff friendly and efficient and are smiling which is rare in customer service in Italy. The restaurant has a wonderful view of Florence, the ambiance and service from the staff are great. A very comfortable and ejoyable stay..10 from me
Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!
A world-class hotel. Staff excude hospitality, the hotel is grand in its design. Rooms have a 19th century ambience, and 21st century appliances. In its excellent location, the hotel leaves nothing to ask for. I would not have minded a simple plastic comb as part of the bathroom accessories.
The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice The rooms are quite old and kind of a musty smell
The location cannot be beat. The hotel was clean and well maintained. The breakfast was awesome. And the staff were friendly. The only drawback was that the walls are too thin and you can hear a lot of what goes on in the room next door.
the room is perfect, everyone should stay in this hotel when you travel to Florence.
The location of the hotel was superb! (Right next to the station, walking distance to sightseeing spots etc. Staff were all very friendly and helpful. I would love to stay there bext time I visit Florence.
The location was good. The lobby smelled bad every single day we were there. The bathroom shower leaked water all over and created a mess. It was not as nice as I expected for the price.
It was hard to find our room in the new wing.
The hotel has a great location but that's about it. The room I was given was #400 and the only nice part was the bathroom as it looked new. Tint room and very dark Hated the room but I am sure they have better rooms but wasn't given an option to select while booking
Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds. We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.
no comment. we only state for couple of hours and check out at the morning 5:00 a.m. we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.
Good breakfast and is in a clase location to move around It is too noisy for being next to train station, my room has the windows that did not close properly and when reported they personal just had excuses and told that they were no other rooms available . Seems the motto that client never has the reason, not even a refund !
Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.
A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.
A walking distance (appx. 6-8 mins) to Florence central station, convenient for travellers. The rome facilities are quite old and the shower room is very small.
the room is white colour. shower room is so small.
The central location, virtually adjacent to SMN, coupled with the extremely good value for money.
The breakfast is excellent except the same food during all the stay. Internet is bad. very slow and not accessible
Helpful, friendly staff.
Clean, good location Attitude of staff
Cleanliness and comfort
Buffet breakfast was great Staff made it feel like we were bothering them anytime we asked for their help.
The view from our top floor room with terrace was quite nice - staff not welcoming and with -bad- attitude - beds too hard - rooms too hot (no AC in winter) - breakfast buffet stocked with non-natural (colorant/preservative/high fructose containing) foods
It was close to everything and we could walk to attractions, food and train.
Location was excellent.
good location, easy to find, good staff, nice decoration, nice bathroom only cable internet but no wifi in rooms, breads are not fresh in the breakfast, the double room is not with a double bed but two sigle beds put together
Nice place, Perfect staff
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
very beautiful hotel, wonderful location the prices are a little bit high!!!
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
Clean and comfortable, Bar closed at 10pm and on one day it didn't open due to staff illness, whilst other staff seemed available but doing nothing.
This was one of the best hotels I have ever stayed at. It is centrally situated to see all the key museums in Florence. The staff were very very helpful and always had a smile whatever the request. No
The location was great. It was quiet and the room was big by most standards, but by Florentine standards, it was fabulous (205) The staff were thin on tha ground badly organised, I struggled to get more than 4 hangers in the wardrobe! Is the little things that make a big difference because they should be in place.
the location was good and the design of the hotel was fantastic The big problem which would make me not stay here again was the noise from the street below - i couldnt get to sleep at all and the noise when on till well after 4am - I reccomend that the hotel use double glazing so when people stay in the hotel they dont have to sleep on the bathroom floor so they shut the noise out - or supply earplugs.
Spacious and Comforable bedrooms and excellent lobby spaces. Comfortable Air Conditioning
Excellent breakfast A private function was held in the bar/reception area which meant hotel guests could not sit or have a drink that evening. We had to show our room passes to gain entry into the hotel.
Location is good. Close to Duomo, only few minutes walk away. we stayed in a room with my kids (4 people total) where we had enough space for each. Large room, comfortable beds, nice bathroom, clean and quiet. Only breakfast is not enough. Price is little bit high buy all hotels in Florence are expensive though.
We enjoyed the beautiful building and the location. I am sorry to say, but the staff was very unhelpful and very unfriendly. We stayed at a hotel in Rome called the Suite Hotel near the Piazza de Republico and had a wonderful experience. The staff was so friendly and helpful. Your staff coud learn from this staff on the proper way to take care of guests.
Good location,room quiet,arty and quirky design,staff friendly,breakfast very good. Air conditioning did not work for three days,after repeated requests an engineer fixed the problem.Asked for a discount,they took the price of a bottle of water off the bill - 1 Euro ! Garage next door extremely pricey,no off street parking,suggest a cab or walk to the hotel.
Very classy. Staff was extremely helpful. Locations was perfect. nothing! everything was great. If there is anything that might be chnaged a little is that the breakfast staff could be a bit more attnetive. This is a suggestion not a complaint.
I do a lot of travel, and I have to say this is a great boutique hotel , really nice atmosphere. The hotel has a nice diningroom with a great menu. The staff are very friendly and the rooms are super clean.( which is a must) . Great location.
A classic Italian hotel, in a quiet location yet close to the railway and bus stations, and within easy walking distance of the main city sights.
Please write at least 15 words
We enjoyed our stay at this hotel very much. The location is great and very quiet. Our hotel room was clean and comfortable.
we were impressed with the level of personal service that whilst very helpful was never intrusive. Perhaps one word of caution was that as our bedroom dooor opened outwards we nearly tripped over the vacuum cleaner pipe that was plugged into the wall by our room. The sort of thing that could easily give rise to a liability claim.
I can't state how helpful this hotel staff was. From check-in to check out, they handled everything. The hotel is short on frills, but the staff alone is worth the stay. the shower - weak pressure, barely warm, took a few days to fix, but it eventually got to tepid, so good for water conservation!
The courteous staff and the facilities available. They were renovating a room above ours and the noise was too early, but this is not a criticism of the hotel itself
very convenient location, lovely room, comfy bed!
Good service from staff, good standard of cleanliness, quiet location although nice and central.
Comfort and location for our city trip.
The location of the place and near the center and the train terminal.
Friendly staff Bar was dead.
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
Good location, nice rooms, friendly service bad sound proofing
Staff was exceptional- very friendly and willing to help! Hotel is in a good location and still very quiet! I felt very pampered
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
The desk staff were exceptionally helpful, especially Mirko. More regular (non decaf) coffee in the rooms would be nice No all day cafe or restaurant, drinks very very expensive compared to elswwhere, breakfast expensive too.
Great location! Walking distance to all major attractions. Room was very spacious - with living area + bedroom. Rooftop terrace had an awesome view of the city. Large selection for breakfast. Although the rest of the bathroom was very clean, the shower had mold around the edges.
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
The Grand Hotel Cavour was in a great location to walk to the Duomo, Uffizi, Piazza Republica and many other attractions. The staff was the friendliest and most helpful I have ever seen. The breakfast is included and had something for any appitite including cappucino and expresso! Loved it there! The showers are a bit tight, the lighting was very low in the bathroom and the toilet paper was given out very sparingly. We bought our own.
The reception staff The room it self
The location was in the heart of Florence. The bathroom was small and got crowded when getting ready to go out in the morning.
location no view. room too small
Situation is ideal. Breakfast tasty but very badly organised.
Best location in the centre of Florence. Literally 2 minutes from Piazza delle Signorie, the Duomo, Ponte Vecchio and Piazza della Republica. Coin department store is next door and La Reniscente one block away. Mattress too soft.
Location! Couldn't be a better spot in Florence.
Excellent breakfast, friendly and helpful staff. Superb central location.
The position of the hotel is excellent, you can go out shopping, sightseeing and come back drop things off and go out again.
That it was in the heart of the city
Central location ideal for a short stay - you can walk to see most sights n/a
Excellent location. Great views. Worth paying a little extra for an upgraded spacious room.
hospitality of the hotel staff...
The location was excellent, the room was clean, and the staff was great. Breakfast was also superb. The rooms were a bit outdated.
Florence is such a beautiful city with so much to see and do. Hotel Berchielli is a beautiful hotel, in a perfect location, with a wonderful helpful staff - a very nice place to come back to and relax after a day oftouring.
We were a short walk for the sites of Florence from Ponte Vecchio to the Uffizi Museum! Restaurants and cafes were plentiful and the staff was extremely helpful.
The location is fantastic. The breakfast is very good: nice staff, quick service and good food. Some bathroom amenities were missing (empty boxes on arrival and never replaced), there was not a single free socket to plug in the computer. All in all the room felt like an OK 3-star rather than 4.
It is my fourth stay. The location of the hotel could not be bettered.The room standard is excellent for comfort. Nothing comes to mind.
excellent position. Spacious room. friendly but efficient staff no
The luxury comfort and the old world charm overlooking the river. Very romantic with good shopping and great resturants Leaving the hotel
We enjoyed the Hotel Berchielli very much. It was located right on the Arno. We literally opened our windows and could see the Ponte Veicchio Bridge. The location was fabulous. We were close to the Uffize Gallerie and the Duomo. The hotel was a little on the older side, which gave it some european charm. However, the bathrooms had recently been renovated and were modern and clean. During my stay I left behind a shawl I had purchased. We called the hotel figuring it was long gone and the hotel had it for me. We were impressed with the honesty of the staff. The hotel also provided a full breakfast buffet on their second floor dining room. Just around the corner from the hotel is the stop to catch the tour bus of the city. Try to take a day trip to Tuscany if you have the time it was wonderful. I would definitely recommend this hotel and stay here again. One last tip... remember to close the shutters on your window while in Italy it will reduce the noise level.
The location plus how clean the room and bathroom.
The staff are delightful and the setting is superb. The bathroom was dated and could do with being replaced sooner rather than later.
I liked the location. The hotel is beautiful and the people who work there are friendly and very helpful. The room was clean and had all I needed for the night I stayed there. The taxi for the airport was there in 3 minutes. Probably my review should say excellent rather than good. The drain in the shower was slow. I forgot to mention that to the front desk employees. I'm sure they would have fixed that if I had let them know.
Room too hot, air conditioning not working
Not a bad location, rooms are nice and clean. We asked for a room with a bath, and they upgraded us to the executive room for free. No parking.
We enjoyed the Starhotel Michelangelo. It wasn't as close to the sights as I would have liked, but it had good, easy parking and a large room for my entire family of 5 to sleep comfortably. We also have a gluten free diet that they had no problem accommodating at both dinner and breakfast. My only complaint is that it isn't as close to the sights as many other hotels are. This hotel was worth the stay and the price.
Very clean hotel and a comfortable stay.
The coffie at the breakfast table was terrible.
The rooms were very modern, clean and comfortable. The staff was great, and the breakfast was the best! The location was about 15-20 minute walk from most of the sites. Not a bad walk, but makes it hard to go back and forth.
Quiet and clean accomodations.
Staff was friendly and helpful. Accommodation were nice. While somewhat far from the center of town, walking environment nice along the river.
Great deal & stay
We thoroughly enjoyed out stay. Very comfortable and great staff
The staff were very good at what they do and very helpful and eager to serve your every need. Thankyou for making our stay so memerable No English entertainment TV.ie Movies and etc
close to train station, large rooms, helpful staff, great bus-boys at breakfast. Breakfast was good. Low water pressure. Rooms were dingy. Noisy.
convenient location, able to book into room two hours early. safe did not work, bathroom window damaged
The staff - very helpful and friendly. Internet access and in good location for the station and airport transfers breakfast was good but not amazing in that some fresh fruit would have gone down so well.
the location is exellent walking distance to any where
free internet club / excellent breakfast We were not given good room on first night, when we demanded , our room was changed to better one.
Hotel staff smooking in a office on the first floor and the office door was open at all times, the corridor was smelly. Room was noisy the whole night. The breakfast didn't included vegetables. Otherwise, good hotel.
The staff. The rooms were shabby and the noise level from outside was very loud.
It is close to the main railway station (Santa Maria Novella = SMN) and to pretty much everything. Don't get confused with the other stations (there are 4 or 5 in Florence). It ain't cheep, though.
From Canada, on a 3 week November trip through Italy we chose this hotel as it was right beside the train station and walking distance to major Florence sights. The rooms were quite old and basic but clean. The Internet was free and worked fine in our room. The breakfast was among the best on out trip. The toilet did not work and despite repeated requests was never fixed so we had to resort to dumping water down the bowl.
Overall, we are very satisfied with this hotel: staff and room services are both very good, clean towels everyday, and location is excellent. This is a no thrill hotel but for toursits spending most of the time touring the city, we endorse whote heartedly. room on the small side.
The free Wifi, good selection at breakfast buffet, the location near the train station, and nearby supermarkets.
Everything! Very large, clean charming room. The vaulted ceilings (even in the standard rooms) have beautiful "frescos" which only add to the charm. Unlike most hotels, the reality is better than the images on the web. The extensive artwork in the lobby is a lovely touch. It is not on a major street, making it quiet and comfortable as well as easy access for the taxi dropping us off on arrival. The location is a bit out of the way if you consider a 5 minute walk to the Duomo to be far. Extremely helpful staff - we couldn't have asked for more. Enrico even booked all our museums ahead of time and our train tickets for us. He went out of his way to ensure we had a great stay. This is definitely a hidden gem and great value for the money. I would highly recommend this to anyone looking to stay in Florence. nothing
Great hotel, the room was fantastic, enormous, with beatiful paints in the ceiling. The personal was very kind and warm. Near the principal atractions and museums. Great experience. Troble parking
Outstanding!!! I would go back for sure.
big decorated rooms with unusual furnitureand authentic design.very close to the main square and 15 minutes walk from railway station.
The hotel was in a great location and the staff were really helpful and recommended some lovely restaurants. The rooms were beautiful, we couldn't have asked for a better hotel and so really reasonably priced. We'll definitely be back and would recommend it to anyone!
Very friendly and helpful staff. Rooms are spacious and clean. Excellent location with a walking distance to major sites, shopping area and good restaurants. Staff available from 8 am till 8 pm only, which is kind of annoying if you need anything outside these hours. All was very good other than that.
The original art on the walls and the kitchenette unit. Very noisy as the rooms are on street level.
Exceptional interior and very friendly people...when present No breakfast available. Another couple looked for a taxi but at 9AM there was nobody at reception who could help them. No phones working but on the way to fix I believe.
Excellent hotel wtih beautiful rooms and a great location. Some great neighbourhood restaurants recommended by the very friendly and helpful staff
the room was fantastic!!!!
Room was good, location great, clean room but reception area had a bad smell. Smell in reception. The pillows were so thin and hard and there were only two and my husband and i sleep with 2 pillows each.
We were on our hooneymoon and were apsolutetly delighful with this hotel. We are definitely coming back next year. Thanx to teh reception manager that has fullfilled our wishes regarding the room. None, everything was great.
Hotel Staff were terrific.
very good location within very short walking distance to both train station and the old city
Location of the hotel, room of the hotel and its comfort are the major points that I liked during my stay. Interior design of the hotel is also very appreciable. Closeness to the main rail station and price were my major points while searching the hotels and both are met satisfactorily. Breakfast was also good. Balcony's outside wooden door latch was broken. We wanted to have better ventilation keeping the inside glass door opened but couldn't do so. Commode water flash was not filling fast and bath tub didn't have curtain.
Hotel staff were very helpful and friendly. Perhaps breakfast could have had a bit more variety with maybe some fruit ?? But what there was was very fresh and the waiters were very friendly and efficient..
Location. Hotel was very close from the cetral station. The breakfast was not that good compared to the information we had from other people's opinions.
Location was fine. Hotel staff ,especially one member of staff were very helpful..
Location - very close to the station ane easy to find. It is clean and staffs are helpful. Free wifi is a bonus and connection is good. Breakfast is not good.
Close to city centre, good breakfast
The good breakfast and near to train station.
Room was clean and comfortable and the breakfast was very good. Location was very convenient overall. Staff was not particularly helpful in recommending restaurants or tours - very little information given.
Good location, servise, exelent meals ( just was problem with group, was very noisily during breakfast, very nice atmosphere. Many thanks. I do not have any complains.
Perfect Location ; Good Breakfast ; Great for the City Trips Because to near the train station ; noisey
close to train station poor breakfast quality
The location of the hotel was perfect. One minute from the train station, in walking distance of the town center, and there is a good restaurant a few doors down. The staff was friendly and the rooms were nice and clean.
I booked a room with a satellite tv, however it had only 4 black and white channels. When I called reception, I was told they had a problem and so we couldn't watch tv. I complained when paying the bill but it was all in vain.
Close to the train station and very central. Staff was very helpful and the room was very comfortable and modern. Loved it.......
It is exactly next to the train station The night duty snoring officer sleeps on the sofa of the reception area !!!
Location. Very friendly and helpful staff. An executive double room is supposed to have a good view as per hotel room descriptioms. Mine did not have that.
Got a room in the City Residence - a suites portion of the hotel. Good value Breakfast location was in a diferent hotel (connected) a long walk.
cleanliness and shower. Bes tshower ever. The bed was extremely unconrtable, I have suffered back ache in the morning.
Peace and quiet Shower
polite and helpful staff; comfortable and clean rooms; large bathrooms; good breakfast every morning with a variety of items: croissants, fruits, yogurt, cereal, rolls and antipasto meats. Great way to begin your day.
Excellent location Not enough stuff. Cleeanliness of the room and the rest was not the same.
Beautiful hotel in a convenient location, very polite and helpful staff & an amazing breakfast to start your day! :)
The location is excellent. It's close to almost all the famous places such the Uffizi, Palazzo Strozzi, Palazzo de Medici, Pitti Palace, Ponte Vecchio, the Duomo and La Galleria de Accademia (Michaelangelo's David).
Professional & friendly staff Cleanliness of rooms
Staff were very welcoming. I can't think of any bad points!!!
Super frienly staff! Some noise from another room.