The location cannot be beat. The hotel was clean and well maintained. The breakfast was awesome. And the staff were friendly. The only drawback was that the walls are too thin and you can hear a lot of what goes on in the room next door.
The hotel is situated in a good shopping and sight-seeing district and is very beautiful. The floors in the room were beautiful but very slippery.
Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!
Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around. Everything
The rooftop garden restaraunt panoramic view is breathe taking! the food was delicious pricey but well worth every bite. The service was very classy, polite, attentive and friendly the staff made me and my two daughters feel very special. The waiter brought my daughter a shawl when he saw that she was cold and offered us one as well. Our room had a window with a view for people watching, the maid kept our room very clean, every evening when we arrived back from a long day our beds would be turned down waiting for us. The location of the hotel was perfect every thing in walking distance. Doormen and bell hops very friendly and courtesy. The gentleman that checked us in was friendly and welcoming and accommodate us with a bigger room when we revealed to him that our room was too small for 3 girls. We were hoping to see him again next day to thank him but we never saw him again. The breakfast is wonderful and delicious! Lots of food even at 945! i love the historical story of the hotel and old pictures of the hotel in the past. The antique furniture, history, and decor can only be appreciated by historical buffs. A historical beauty! Some of the front desk staff were snooty and not very welcoming. The first gentleman we met was friendly we saw him only once out of the six days we were there. When I did ask questions front desk staff very short and make you feel like you are troubling them. The first room #145 was way to small for a mom and two teenage girls. I had adapters for my phone and the only one it would fit in was the bathroom. The Internet is very weak (which I knew coming in seems to be # 1 complaint). When you first walk thru revolving doors there is a woman sitting at a table not sure if she is with hotel however she is not very welcoming she is first person you see and she does not smile or say hello she does not make eye contact she is setting the tone and it is not good, smile say Bon Journo!
I have been travelling in Italy for 2 months and this hotel is the best. The position is perfect, the view sensational. Rooms comfy and spotlessly clean. Staff friendly and efficient and are smiling which is rare in customer service in Italy. The restaurant has a wonderful view of Florence, the ambiance and service from the staff are great. A very comfortable and ejoyable stay..10 from me
It is close to railroad station and downtown. Staff are proffessional and rooms are clean. We used two rooms. Very nice hotel. None
The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice The rooms are quite old and kind of a musty smell
Location and interior of the hotel lobby and rooms. Internet connection available (for a fee). Room felt outdated - maybe as in all old 4/5-star hotels in Italy.
I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you
The beds were extremely hard.
A world-class hotel. Staff excude hospitality, the hotel is grand in its design. Rooms have a 19th century ambience, and 21st century appliances. In its excellent location, the hotel leaves nothing to ask for. I would not have minded a simple plastic comb as part of the bathroom accessories.
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
very beautiful hotel, wonderful location the prices are a little bit high!!!
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
Nice place, Perfect staff
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
The position of the hotel is excellent, you can go out shopping, sightseeing and come back drop things off and go out again.
That it was in the heart of the city
Central location ideal for a short stay - you can walk to see most sights n/a
Situation is ideal. Breakfast tasty but very badly organised.
Best location in the centre of Florence. Literally 2 minutes from Piazza delle Signorie, the Duomo, Ponte Vecchio and Piazza della Republica. Coin department store is next door and La Reniscente one block away. Mattress too soft.
location no view. room too small
Excellent breakfast, friendly and helpful staff. Superb central location.
Excellent location. Great views. Worth paying a little extra for an upgraded spacious room.
Location! Couldn't be a better spot in Florence.
The location was in the heart of Florence. The bathroom was small and got crowded when getting ready to go out in the morning.
Staff was exceptional- very friendly and willing to help! Hotel is in a good location and still very quiet! I felt very pampered
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
The desk staff were exceptionally helpful, especially Mirko. More regular (non decaf) coffee in the rooms would be nice No all day cafe or restaurant, drinks very very expensive compared to elswwhere, breakfast expensive too.
Good location, nice rooms, friendly service bad sound proofing
Great location! Walking distance to all major attractions. Room was very spacious - with living area + bedroom. Rooftop terrace had an awesome view of the city. Large selection for breakfast. Although the rest of the bathroom was very clean, the shower had mold around the edges.
The reception staff The room it self
The Grand Hotel Cavour was in a great location to walk to the Duomo, Uffizi, Piazza Republica and many other attractions. The staff was the friendliest and most helpful I have ever seen. The breakfast is included and had something for any appitite including cappucino and expresso! Loved it there! The showers are a bit tight, the lighting was very low in the bathroom and the toilet paper was given out very sparingly. We bought our own.
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
This was one of the best hotels I have ever stayed at. It is centrally situated to see all the key museums in Florence. The staff were very very helpful and always had a smile whatever the request. No
The location was great. It was quiet and the room was big by most standards, but by Florentine standards, it was fabulous (205) The staff were thin on tha ground badly organised, I struggled to get more than 4 hangers in the wardrobe! Is the little things that make a big difference because they should be in place.
Good location,room quiet,arty and quirky design,staff friendly,breakfast very good. Air conditioning did not work for three days,after repeated requests an engineer fixed the problem.Asked for a discount,they took the price of a bottle of water off the bill - 1 Euro ! Garage next door extremely pricey,no off street parking,suggest a cab or walk to the hotel.
Spacious and Comforable bedrooms and excellent lobby spaces. Comfortable Air Conditioning
Location is good. Close to Duomo, only few minutes walk away. we stayed in a room with my kids (4 people total) where we had enough space for each. Large room, comfortable beds, nice bathroom, clean and quiet. Only breakfast is not enough. Price is little bit high buy all hotels in Florence are expensive though.
the location was good and the design of the hotel was fantastic The big problem which would make me not stay here again was the noise from the street below - i couldnt get to sleep at all and the noise when on till well after 4am - I reccomend that the hotel use double glazing so when people stay in the hotel they dont have to sleep on the bathroom floor so they shut the noise out - or supply earplugs.
We enjoyed the beautiful building and the location. I am sorry to say, but the staff was very unhelpful and very unfriendly. We stayed at a hotel in Rome called the Suite Hotel near the Piazza de Republico and had a wonderful experience. The staff was so friendly and helpful. Your staff coud learn from this staff on the proper way to take care of guests.
Very classy. Staff was extremely helpful. Locations was perfect. nothing! everything was great. If there is anything that might be chnaged a little is that the breakfast staff could be a bit more attnetive. This is a suggestion not a complaint.
Excellent breakfast A private function was held in the bar/reception area which meant hotel guests could not sit or have a drink that evening. We had to show our room passes to gain entry into the hotel.
Clean and comfortable, Bar closed at 10pm and on one day it didn't open due to staff illness, whilst other staff seemed available but doing nothing.
Proximity to gare de nord WIFI Helpful Staff Nice room The bed was two twins pushed together
Simple, clean, quiet room. The location was ideal (2 minute walk to the Duomo). Good breakfast in a beautiful room (or on a sunny terrace). Paris' staff is friendly. The hotel is nothing to write home about, but it is certainly nice and just what we needed for a convenient home base while exploring Firenze.
The room was very large and very nice. The staff was very friendly and helpful. There could have been more chairs or a couch in the room
The excelent localization, and the cleanliness of the room. the breakfast was really good also! It's quite old, but perfectly acceptable..
Very friendly, helpful and courteous staff The corridor leading to our room was exceptionally narrow-cosider using mirrors to eliminate the claustrophobic feeling
the rooms were clean,the hotel is very central for site seeing there was a good variety of breakfast that the hotel did not have a bar/lounge
Very kind people - the old fashion building - in the city of Florence near by everything
The hotel is central for all activities
This hotel was good for the price. It's very old and not renovated but it's fine. The staff was helpful. The electrical wifing is old so we could only charge one phone at a time or the lights would go out.
The location was perfect and the staff were friendly and helpful. My room was incredible!
Location Couldn't open window for fresh air. When exiting the lift, it was necessary to go down approximately 10 steps to room.
Location was close to train station. Bed linens were very old looking. Toilet and shower were not clean even after advising staff. Bathroom outlet fried my hairdryer with Europe converter. Phone to hotel office didn't work.
Staff was very helpful and pleasant, hotel is well located, breakfast was OK, but nothing else. Shower was not clean, it was clogged with hair, so water did not flow our prioperly.
Location was perfect. A bit cold in the main areas. Breakfast was very poor.
The staff are really helpful and the room we had was very clean I'd use the Hotel California again
Great tub with 12 jacuzzi jets. Nice breakfast. Liked the Champagne Roof Room. Good service there. Front desk people very helpful and spoke English.
the central location, the good beds and the cleanliness of the rooms.
Location is great. Rooms are clean and very nice. Price is ok. Hallways are very noisy. Pillows unconfortable. Breakfast not that good.
Great Location near the Duamo accompanied by good rooms and helpful staff
It was no rain, thanks.
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
The location is ideal The beds were very uncomfortable.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
location bathroom of the room was old and cold, not at the level of a 4 star
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Hotel's position in the historical centre of Florence
The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time. Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.
The amazingly friendly and helpful staff. There was nothing to dislike
It is good located in sightseeing.
Its nearness to all the important sights of Pisa. Not much.
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
Frendly and helpfull staff
Excellent location. The price is good compared to Florence standards. Beautiful building! Really poor breakfast, eg. not cheese at all. Heating did not work all the time, neither did the wifi.
It is a great value for money. The location is great, specially if you like to take train to go nearby cities. The hotel staff are really welcoming and friendly. The rooms are clean and the heater works really good. If i could find bread for the breakfast instead of sweet croissants, it would be better. And the decoration might be more simple, less colors would make the hotel more chic.
Great location, close to duomo & leather markets & shopping. Excellent staff, called me by name & spent quite a bit of time with me (internet is difficult for me) helping me get on the internet. They gave me suggestions for outings and gave me directions, not to mention a delicious complimentary bottle of wine!! Room was spacious & very clean & comfortable. I highly recommend this hotel for yoru next visit to Florence.
Central Location. close to railway station when we had an early morning start. Noise. The downside of such a central location was the noise, from very early morning until late at night, traffic, shouting etc.
The location is perfect, five minutes from the railway station and five from the Duomo. The breakfast room is very small, only four or five tables, which sometimes means a wait to find a place for breakfast.
easy access to main attractions and also to restaurants
Very central. The shower went everywhere.
very friendly and helpful staff and also english speaking. central situation
Excellent location, close to train station and main monuments. Helpfulness of the front desk personnel. Giovanni recommended excellent restaurants. There was internet available throught he purchase of time credits, but the wireless did not work in my room due to distance from the wireless router.
The hotel has very friendly staff and is very clean and is ideally located in the centre, within walking distance from the main sights. The worst feature of the hotel is the entrance. In fact this hotel is located on the 4th floor of a building block. The entrance is really ugly and there is only one very small lift which is quite old and slow. The hotel also does not have many facilities, and personally I think it should be rated closer to a 2 star than a 3 star hotel.
The location is perfect. Everyone was very polite and friendly.
The position is superb. The staff are very helpfull and speak English without any problems. Internet facilioty is present and free. The rooms with a view on the piazza are a real experience. Overall a good experience. Once inside the hotel it is fine but the entrance is not very welcoming. It is on the fourth floor of a building so entrance is common to other entities and somewhat shabby in appearance which gives a bad impression, a real pity because the hotel is fine.
very helpful, friendly staff. convenient, if challenging to find location.
It's location. The facilities and the breakfast!!!!
the staff are very friendly and accomodating; the front desk staff are especially helpful in giving directions, making reservations, recommending trattorias to try out, and generally answering any question you may have on Florence the location is excellent, it's a walking distance to and from all places in Florence. It allows for convenent late night outs and middle of the day rests or showers, to freshen up for the evening
The location was perfect near all the major Florence museums and sites. The food for the breakfast was excellent with wonderful staff. Great having a hotel sitting room as well as the available internet computer. The room was a little quirky but that's why we like boutique hotels -- through a locked door in the corridor -- but we were definitely safe and secure. Front desk was very helpful. Good price!!!!!!! Nothing we didn't like. Will go back there again.
Location, right at Piazza Republica, was in the center of everything making it a huge blessing for those who are short of time but still want to see everything! Children thought it was the coolest thing to have breakfast at the overpass with a view. Room for 4 had two seperate sleeping areas which was spacious and comfortable.
The room was beautiful with a window and view of Piazza Repubblicia. The breakfast was bountiful and delicious. The staff was very nice and pleasant. Internet was free. Location was central to everything. I loved this hotel. No complaints.
location in center, friendly staff. noice between rooms
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
excellent friendly staff provided great service
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
Best location Location and the room
hotel's placement is perfect. hotel was good .
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
The location was excellent the service was good and the rooms were small but high tec
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..