Price, Comfort, Secure location Lack of other languages
Free Breakfast, Free Internet, Free Minibar It was far from city centre and I had to spend time & money commuting
To be honest with the money I have paid nothing worth there I could get better hotel The location near to nothing , if you want to save your time and money don't go for it , breakfast is really bad quality means better to have room with out breakfast and enjoy your coffee at your room . The people there cold learn more English but any way in china all hotels worker hard to cominacate with .
clean room is excellent there are no shopping
The location was fantastic. The room had a stale smoke smell.
Its only 10 minutes drive by shuttle bus to the fair. Buffet breakfast good compared to same priced hotel in the same district.
The breakfast was nice and they had an outdoor swimming pool but there was a big dual carraigeway and motorway flyover next to the hotel so it was a bit dusty!There was free buses to/from the Canton Fair.The metro station was at least 20 mins walk away.Internet access was free. There was only 1 access to the hotel because of a very complex dual carraigeway and flyover. You had to double back in a taxi.It was out of town and not near any shops.
They must have more people speeking english
The room. The hotel staff had poor knowledge of english language.
The front desk staff are excellent . Feel cheated as we used the foot massage service. When asked we was informed there is 20% discount for hotel guest , after completed the service, we are not allowed to have the discount . big mess and after some hotel negotiation which totally spoilt our mood, we are given the discount. This is consider cheating !!!!!
Decoration and style was nice. Room is bit strange but enjoyable A/C was not cooling well. Talked to the staff but no response. spa still not opened, there are some bad smells from the side of construction. Not a lot of drivers know the hotel easily.
Really great new Hotel But staff need training ...
shuttle bus's to the canton fair. large rooms slow internet, spa not yet open
A very Good service a inside businnes corner. They arranged the train tickets Guangzhou-Hong Kong. Pendle bus during the fair to the Kanton Fair. Everything new. Possible Breakfast outside ! The Spa was not ready yet
Very New property , so every thing was clean and fresh It said on your booking.com website about all the facilities , liek Swimming pool ,Spa , sauna etc facilities , but they are still under construction , and besides the rooms , and 2 resturants , one Western and one Chinese nothing is operational .
Upon checking in and having booked a standard room I got a suite with separate bedroom and 2 bathrooms Super hotel
The size of the king size bed was great; the breakfast buffet opening hours were good (you don't have to rush). The room and halls of hotel look old; the bedroom was spacious with big bed but everything looks old with no real facilities. The TV was small and very, very old. All of this would be very acceptable for a budget hotel but not for a hotel this type. The value for money is quite poor.
nice bath room arrangement in the rosedale room (Floor 26) money exchange limited to 200 USD only
. he food is terrible.....the breakfast is so bad,i was sick one day.I was charged one price leaving and as i was in a hurry didnt check the receipt.they then took another 2ooo aus dollars off my creditcard without my permission....now i have to check who and how they took it.
Room upgrade and free bus to the international fair Travel desk wanted 7% to use credit card. Desk staff inflexible
shuttle bus to canton fair. bus stop to HK. food is convenient at that area. 5th floor italian resturant is 50% discount, valuable. to MTR about 10 min. I stayed 4 nights, one night they forgot the bath gel, and sampoo.
traffic and shopping old decoration, old furniture, old equipment, all are not worthy of the room rate
I like the hotel because eventhough they never received the reservation from booking.com: they gave us the room at a good price.
Friendliness of Staff. English Level of the hotel staff was poor. I found it quite difficult to communicate and understand their speech.
I requested since booking to stay in the non smoking room, but the staff still put me in the smoking floor. So I requested to move and they move me to the room where smaller and cheaper than the cost I paid. So I denied to take it, finally, they moved me to the non smoking floor in the type of room that I booked. And it's such a waste of time!
Convenient, friendly and efficient, Breakfast. Not really the western type as advertised. Breakfast restaurant could be cleaner too.
It is near the East Railway Station and Metro Subway. Also near to PO Park Plaza which have several good restaurant to choose. Price was high during the Canton Fair.
Just the stay They charged us more than what we booked from booking.com. The staff was rude and we argued for 1 hour at cherckin. They blamed the rate change for 40USD increase which is impossible. Next morning we had to rediscuss with the manager and finally they agrees to lower it a little. But at checkout agin they made the same mistake.
Good value for business The al a carte food in the restaurant was not good. Ordered snails and delivered shrimps on fruit. Ordered seafood fried rice and received fried rice with a little seafood withe a chicken joint thrown in!
everything my ipod and sound device was stolen by room service, construction behind the hotel start from 6 am
Helpfull staff, good food, nice rooms, evening enertainment in the bar, the design of the hotel, good shops
The decor of the hotel is just super. Everything very modern and upto date. The staff however needs some more training for hotel of this standard. The staff was fine but need some more training for hotel of such high standard
The hotel is exccelant. Very modern and the room is has very nice view. If you want to be near the city, this is not the right hotel for you.
Whether they were staff at the reception, restaurant or the lobby all of them paid meticulous attention to details and your needs. They were just exemplary in all respects as Shangri-la hotels in the other parts of Asia. I enjoyed the one day stay. It was not so much the hotel but the transport from the airport to the hotel. They should consider providing shuttle service in view of its distance. I paid 260 RM to a bogus taxi operator when I was told it normally costs only about 150 to 160 RM.
The staff was very helpful, The Horizon Club facilities were excellent, all our needs were met.
Luxury buisness hotel near the river.great view Breakfast
Everything was very nice, from the staff to the food. The hotel is very far away from anything. Accessible only by taxi.
some expensive, but for trade fairs is ok price
it is a laxury hotel prices are very bad during the canton fair
The welcome from getting out of taxi until reaching the room was excellent and a credit to the staff involved. Thr shuttle bus to exhibition should go to Hall A, B & C