Good location, nice views Rooms looking run-down, bathtub has been painted. $170 non-refundable pet charge is ridiculous for a 2 night stay.
Convenience to downtown attractions Great Views Price too high for a hotel with only 1 functional pool, old dirty rooms, no breakfast options.
Nice Location Quiet Pretty view Value for the money A little dated Pillows were flat
We needed extra linen for my mother-in-law. She caked to the front desk for some and am employee arrived with some within 5 minutes of her hanging up. Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.
The resort is pretty and is in a great location for walking to the strip on Gatlinburg. Perfect for us wanting to walk around and not have to venture too far away. For the price I couldn't complain. The room wasn't as clean as I hoped. The floor was a little sticky. We also had made reservations for two double beds but only had a single king bed when we got there. I called the front desk about it and they said they were booked, sorry about our luck basically.
This place is right next to the aquarium and right in town in Gatlinburg so it's an easy walk to everything. You do get a fairly good view either of the water or an overview of the city. The rooms are a bit outdated. My coffee wasn't replenished everyday
Easily walkable to downtown Gatlinburg and the mountain views were incredible. Didn't spend much time in the room so these pluses made up for the hotels short comings. The furniture was old. The carpet should be replaced. The stains on the chairs were unsettling. The entire bathroom needed refurbished 15 years ago. How is it possible that in 2016 there was a tube TV in my room?
Location is great, just a block away from the strip. Walking distance to everything. Sheets and towels were clean. Extremely outdated. I'm sure this hotel was very nice in 1980 but not much has changed since then. TV is the only update. Place looks dirty just from years and years of use. The room smelled like a dead animal. Smell was coming from the refrigerator. We only stayed two nights so we just toughed it out. I wouldn't recommend this hotel.
Location was good ,priced ok, Breakfast plain oatmeal ,zero fruit, worst I have seen ,usually have eggs and more choices
Great place to stay for biz, fam, quiet get away or even younger groups for folks. Several buildings on property and they grouped everyone well. Kayak by far had the best rate! I usually use Booking but they weren't the lowest this time. The others didn't even have availability listed. The pool was shut down due to repairs, but it just looked temporary. Also, the Drafts sports bar on the property had weird hours and just kinda strange folks working there.
We liked the location. It was within walking distance to almost everything. Loved to restaurant and the outdoor eating by the river. Service was poor but the atmosphere was worth it. Room was clean and spacious. Great view of the mountains. I would return again even though the pool was a disappointment. The pool was so dirty that we couldn't even swim in it. My granddaughter threw a swim stick in and we couldn't even find it. At night when the pool lights were shining, you could see bits of white floating all over.
We liked that it was so close to everything because we liked to walk. we really loved the ducks but couldn't figure out what happened to the baby ducks disappearing everyday The parking garage was way to tight. We could barely squeeze in there. then on the outside parking we found a spot but someone decided to take over both spots
The location was within walking distance of downtown Gatlinburg. The cleanliness of the room could have been better.
Room was clean, staff was very friendly and helpful, and the hotel was within walking distance of where we wanted to go.
Price was right Rooms smelled musty and old
It had a fireplace. White stuff on the curtains, holes in curtains, not enough parking spaces, there were spaces taken up by debris and those that weren't guests. We had make our own parking space. Old mattresses and chair were in the parking lot. All I could think was, "I hope they don't plan on taking those mattresses back in."
It was close to town. The beds were very uncomfortable, bathroom was in bad shape, plugs didn't work and the room had a bad oder.
Staff was nice, pool was enjoyable for my kids, and location was very convenient The room was rough. It had outlets that were hanging out of the wall that we could shake and cause the lights to flicker. The bathroom tub was cracked and chipped. The beds were very hard and none of my family of 4 got much sleep on them. The "breakfast area" was the size of a walk in closet with several waffle irons and toasters which made it too hot to go in, and the couple of tables they had were always full so my family never had a place to sit.
The location was phenomenal. Walking distance to downtown Gatlinburg was great., There were crumbs and sticky food stuck in the carpet. The bed was very old and well used and without even laying on it you could see there was a big hole in the middle of it.,There were crumbs and sticky food stuck in the carpet. The bed was very old and well used
not one thing no shower no wifi no breakfist poor help the wrost motel ever
I looked for a cheap place to stay, and that's what this is. Not the Ritz, but when you want cheap, what do you expect? We slept, there was a fridge, hot water, towels. We survived. :) It's located within walking distance of downtown Gatlinburg, and that's pretty much what I wanted. No ventilation in bathroom makes for a very steamy shower (and very quiet bowel relieving process, if you get my drift.) The sink was sorta falling off the wall. Ordered a king bed, got two queens. (Not end of the world, just use one for recreation and one for sleeping!)
Price was good, everything in the room worked as it should, and there was a fridge. I think there was a booger on the shower curtain, which was a little gross. The hotel is obviously dated, but for $50 I wasn't exactly expecting the Hilton.
The girls at the counter we nice and helpful. The view and location was great. It was quiet. It was good for us as we were not around all day as we only slept there mostly. The pool is nice. The breakfast was boring. I bought eggs and meat and made them in the microwave every morning to give us more for day. They are renovating so I'm sure it will be nicer when it's done. The wifi was awful I had to go to the front desk area to to use it. If you are looking for a cheap place to stay it's fine but if you are hanging around then upgrade to a better place. There is no coffee maker or microwave in rooms only a fridge.
I liked to see they are finally fixing up the bathrooms. They keep the outside and landscape very nice. They could use some new towels. Some are extremely used and worn out. They could also scrub the bottom of the tubs to get the black off. But I find that in most hotels. And could use new toilet seats.
Beds slept pretty well. The chimney had a strong odor. It overtook the room at times. We had to check out early and none of the staff members knew what to do.
The only good thing was location, as its right when you get into Gatlinburg from the north. Everything about the room was bad, the comforter was as thin as a sheet there was a stain on the actual sheet. The bathroom was so small you were sitting against the wall. Add in the fact of water stains and worn out wood trim we felt like this was an extended stay motel or something. It will never be worth the price, it needs remodeling oh and as you sleep on the first level any and all plumbing above you, you get to hear all night. As for a Days Inn this might be my worst experience ever.
price and location. facility needs update.
I can't tell you what I liked because when we arrived two hours behind schedule due to car trouble, the office was CLOSED. We tried to call but got No answer. I checked their rules about check in and didn't see where we had to be there before 11pm. We were considered a no show, didn't even stay there, but they kept my money! So very glad we missed this location, because we were made to search elsewhere for a place to stay and we found our forever place to stay. Edgewater is the best. So I guess the best part of this situation is we found a MUCH nicer place to stay for $10.00 more and the place was perfect for us. Loved Edgewater. I didn't like the fact that they kept our money and wouldn't reimburse us because their lobby closed at 11pm. NEVER will I stay at another Days Inn for as long as I live. If they allow people like this to run their hotel, then I have NO interest in ever being a customer of theirs ever again.
The staff were very accomidating The bed was uncomfortable, bathroom was the size of a closet, tub very slippery (not good for someone with recent back and shoulder surgery) room would not stay constant temp. Floor in bathroom very slick when wet. Shower didn't have an anti-scald feature. Overall not a pleasant place to stay for our anniversary weekend.
My wife and I had a room with a private balcony overlooking a small river. We were there to see the smokey mountains in fall and liked that this hotel was close to everything. Saw they had a nice sized pool but it was outdoors and a bit too cool for two people straight out of Florida. Didn't have any complaints.
The view of the river The lack of staff help, leaking toilet, lack of heat & the old decor. The staff didn't answer the phone most times.
Service was good rooms clean for the price it was good Dint like they have sing saying no dogs but yet the have Dogs on property they gave a room next to the one I had with a barking dog not good.
We enjoyed the location to download Gatlinburg and scenic view of river from balcony. Walking distance to our favorite place to visit - Hillbilly Golf - was great, but also great walking distance to download Gatlinburg since it was extremely busy during the weekend we stayed. Satisfied.
The bed was rather hard. I had to wait while they cleaned my room even though it was after check in time.
Great location, price and most of all, there were not any bugs. That's the first thing I check for. The gentleman at the front desk was super nice and the breakfast was okay, pretty much the same as every other hotel. Breakfast/check in area was clean & nice to sit in. They have a great spot to sit around a contained fire and look at the beautiful river at night. The carpet was torn and a bit dirty, and the couch was dirty and worn. It definitely could use updates, but then they would probably charge more...
price pictures are misleading , slump in bed, tube tv, dated rooms
Everything was great except a very small toilet.
Seeing the river from the balcony Ajoining rooms and no privacy on balcony because the people on the other side could open the door and see what was going on. I felt unsafe cause there was 3 access doors where someone could break into the room. Pictures on the Internet are nothing like it in person. Needs serious updating, besides the sink area. I felt nasty the whole 8 hours I was there. Parking area is horrible for big size cars. I wasnt able to open the car door all the way to get my things because of another car inches away. It was not worth the 58$ I paid. Don't book over the Internet cause they have the say so if you can check out or not!! It was my husband's first time in Gatlinburg and the hotel was a disgrace. I felt ashamed for booking this hotel once I saw it for myself.
The view is great and its in good walking distances for down town Gatlinburg. The place wasn't like its pictures, Room was really outdated, No privacy on the patio. Bathtub seemed to need replaced. I called like 3 months ahead of time to make sure I got a room and I ask for two beds and they gave me a room with one bed. I won't stay there again.
Balconies overlooking stream Parking
The hotel was good and the rooms were very inexpensive. The staff was nice. We requested adjoining rooms for our kids and had no problem getting our request accommodated. Our room was large and both rooms were clean. We were not expecting a luxury hotel and for the price we were very happy with our rooms. The hotel is farther down the main road but their is a trolley right outside that took us up for 50 cents per person. Definitely an economical and pleasant experience, which left us with more money to do fun things with our kids.
Location on river. Private balcony Pool falling apart. closed hot tub. Place needs a makeover
The only honest thing about this "inn" (please read as motel), was that it overlooked the water. It actually looks out over the water. The small picture I see of a large place overlooking the water with trees between it and the water is inaccurate. It is the smaller, more run-down building further down on the left of the river. It is not the larger, nicer-looking building on the right. Do not be deceived. When I arrived, the door between my room and the adjoining room was unlocked (one of two such doors), the shower curtain was missing, the back sliding door was unlocked, and one of the doors on the balcony (between adjoining balconies) didn't even latch properly. The bathroom smelled of recent use and the fan/light were running. I was able to remedy the shower curtain issue. The rest of my issues were compounded when I saw strong winds rip a door off one of the balcony dividers the next day. The place overhangs the water and has stress fractures in the ceilings of all rooms (possibly as a result). It is run down, in poor repair, and the styling and layout (not to mention the furniture and appliances, are all at least 20 years old as far as I can tell. One of the dressers no longer properly lined up when all drawers were slid in. Finally, the parking was atrocious, with thick bricked columns framing the excessively tight parking spaces in the too-narrow parking lot the building had. All in all, a poor value for the type of stay you're given and too far from the attractions to be worth staying there unless you wish to pay from $2.00 per hour to $10.00 per instance for parking. I am exceedingly unimpressed with this location.
Going up to gatlinburg for a girls weekend in October was a bit crazy as the whole place was packed. But this hotel more than made up for the craziness. When you first hear motor lodge inn you think "um can this be any more dated?" But the rooms were thoughtfully updated and the rooms balcony hangs over the river so you get into how nice the place is really quickly. The toilet was really low and we made the trip way too short
Not one of the newest but it was definitely clean and the staff was very friendly. I would stay again. Great location over the river.
The room was extremely clean and well maintained. The views were gorgeous.
The location. We had 2 rooms, neither room received the wake up call we had asked for....we missed the sunrise wedding of our son due to oversleeping. The hotel manager was rude and didn't seem to care about our situation when we spoke with him. He credited us 20.00 per room, which is completely unsatisfactory due to the fact we missed the wedding at 7:30 am.
Room was clean and neat. Nothing too fancy but perfect location and fine for a weekend getaway Really wasn't much I could think we didn't like. Parking maybe could be more desirable
convienent to gatlinburg. the pool was awful. no floats for the so called lazy river. rooms were nasty. breakfast was not very good either
We won't stay here again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 1. The ceiling light flickered, staff could not find a light bulb. So we left the tv on all night so we could see if we got up during the night. The micowave didn't work. The alarm clock didn't work. We had a wake up call for 6am, didn't get a call and that caused us to miss our son's wedding( (10/10/10 at 9am) we made the brunch afterwards though. The rooms really need to be remodled,
location close to everything with a shuttle stop just steps away very clean pool and hot tub and the staff where very good
I did not like that upon entry to the Bathroom, it was dirty. The toliet was filty, the bathtub had a gray ring around the tub, this was the first night. I did report this incidence and they sent someone to clean the bathroom. Also, please update the television, as their was not a connection for my son to play his Playstation 3. The Contiential Breakfast, need a better selection. The fruit was only Apples, their were no meat.
convenient to shops, the place was two blocks away (behind subway lite 6). a clean place not up scale by any means. would stay there again. met my request of not being on main road. security lights were off going to room one nite. could use another towel rack in bathroom. would like a computer in lobby for guest to use, and a iron /iron board in room would be nice.
cleanliness, price, distance from the strip nothing
I like the closeness to downtown Gatlinburg and the beds were very comfortable and great rate Needs bigger TV different bed spreads and a little face-lift.
Loved the location. About 2 blocks from the start of the strip. Tucked away with every room with a creek view from the balcony. WiFi spotty. Had to be on the balcony to have a connection and even then dropped signal frequently
I liked that my room was by the water. The location was great downtown was right up the street. The hotel breakfast was AMAZING. There is no basketball court, there is a goal. You had to pay to play racquetball- which I didn't like.
We were a young family with two small children and this was our first vacation. The room was clean and neat when we arrived. Staff was courteous and welcoming. Breakfast was a huge hit with our 3 year old:waffles, juice, eggs and sausage. I did not like being in an adjoining room and the breakfast area was on the 4th floor.
The rooms are large and you don't feel like a sardine once everyone/everything is brought inside. They are really clean and nicely located. Everyone is really nice and helpful. The breakfast wasn't the greatest, but the Atrium next door is delicious and cheap! We will definitely stay again! The breakfast wasn't very good. The biscuits were hard and eggs were dry. I wish they would have offered water in the breakfast room as well. Other than this everything was perfect. We just ate at the Atrium for breakfast
Room was nicely furnished and clean. Bed was SUPER comfortable ! Free breakfast was good. Staff was courteous. Jacuzzi tub motor was very weak.
location every thing was great we will be back soon family and friends will be coming there soon as well were telling every one how great every thing is. ants and you took of them thank you.
Super clean. Close to everything. Friendly staff. Wifi is terrible, but that's not that important. I mean, come on! It's a vacation!
Very close to everything in Gatlinburg.