free WI-FI is very useful, central and quet location
Everything the breakfast it's not good, could be better!
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
Great Staff. Comfortable beds and very nice bathroom
The location is perfect The restaurant and the lack of parking facilities
Service of the staff. The lady staff at the reception was very helpful and friendly.
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
location high cost
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
The bed was very comfortable The bathroom was oddly designed, with the glass shower screen the same end as the towel holder and which was within the shower / bath enclosure, yet the shower intallation was in the middle of the long wall as opposed to the wall at the actual end of the bath, so the screen was pretty useless and towels coul get wet
clean, professional staff
The atmosphere of professionalism in combination with comfort.
Beautiful room, lovely presentation, very spacious
Close to railway, red DISTRICT,nice design Very used, spa under critic, expensive breakfast,
Heater did not work.
A good hotel for businessman. The night receptionist was not clever enough to withdraw a block sum from my card , so a had to pay two times!!
the location of the hotel is very good the smoking room is very small room
Staff was polite and helpful Spa access was nice Bed wasn't comfortable A bit rundown Didn't feel like a 4 star
very good location, walking distance from the main touristic objectives, but well served by public transport that you can access for free with the card the hotel provides - just in case you get too tired of walking; including free transport to and from the airport. very luxurious room with lots of nice touches and little extras to make you feel like a royal. we stayed at this hotel in the middle of november, so pretty cold outside, but my boyfriend found the room a bit too hot, despite putting the aircon at low temperature. it was almost as if the aircon was somehow set not to go lower than 20 degrees C or so. but for me it was perfect. also, for the price of the room I would have expected the breakfast to be included, but the luxurious feel of the room make it easier not to feel too upset about that.
Staff were very helpfull Location is great
It was very clean, nicely decorated, and the staff were nice and helpful. Quite good situation, close to one of the two main town centers. It would have been convenient to have some automatic means to lift the baggage up the first four steps to access the elevators. Also, at one time very loud noises frome some adjacent room were heard (a meeting room?) for quite some time.
Clean, comfort, near station and Good staff at the reception. Noise from room servants at the morning.
elegant decor in the hotel lobby, close to the rail station, and good air conditioning. It location! Páquis an undesireable area of Geneva. Run-down, dirty, seedy place where prostitutes, drug dealers, and the homeless roam day and night. Overpriced rooms for the location and lack of facilites.
Clean and modern with friendly staff. Close proximity to railway station. Not sure if it's typical of Swiss hotels, but the lights in the room were incredibly dim, presumably for energy efficient purposes, but not much help when trying to read in bed!
The staff was very helpful. They give you a free tram card for your entire stay, a map of the city and any recommendations you need. They were great. Elevators are tiny but that is not so important.
The front desk folks were polite and helpful, the wifi worked great, the location couldn't be more convenient. N/A!
Clost to train station, clean and price is reasonable
The staff was excellent and very helpful. Mrs Giroldelli's service at the bar was very friendly and professional. We like everything and we will definately come back
Location clean tranquile modern Close to train station helpfull staff No comments
very close to the main train station,nice and clean,staff helpful we had requested for a double bed but we only got 2 single beds stuck together.we asked reception if we could have a double bed room as requested but receptionist said they dont have any doubles!The rate for the hotel was quite high considering there was no breakfast included,but hotels in geneva are expensive!
The hotel was well located, walking distance to the main train station, and close to lots of walking and tourist areas. They give you a free transit pass for all buses and trams, and the hotel steps from a tram station. Friendly and helpful staff. Clean and organized rooms. Location is also close to a local red light district, so some of the surrounding areas are a bit seedy, but seedy Geneva is a clean neighborhood in most other cities. Room climate control was not adjustable and room was just too hot in the winter.
The quality and style of furnishing was excellent as we're all of the staff with whom we had the pleasure to meet.
free WLAN & public transportation pass included
The courtesy of the staff, the cleanliness of the establishment and the proximity to the city. We should have taken the street car free ride but didn't have enought time. I'm sure it would have been a wonderfull way to see the area. We could not understand if there was a kitchen at Kipling, why anyone would sign up for breakfast at 18Sf for a coffee and croissant and how the afternoon cocktail hour worked. Was there a restaurant at Kipling? The three restaurants for which we were given discount tickets may very well have been overpriced. We only went to one. It was over-priced and under-staffed. We thought Portobello would be some of the same and didn't care to go for the yodeling at dinner in the Swiss restaurant.
Confortable, good price for Geneve hotel standard usually expensive expensive brekfast for what offers
The room was very nice, lovely decorated and very comfortable.
very friendly and helpful reception staff - excellent location - the room was a little stuff y - the Air conditioning isn't very good
Spacious rooms; nice decor; lots of thoughtful extras; staff very friendly.
free internet access included / very nice decoration
The location was fantastic. The hotel really felt like home, really nicely decorated...I would return back.
It's a very good choice for a city trip. We stayed for 1 night in the end of our travel before coming back home. It was pleasure to stay at Kipling Manotel.The hotel is near the station. It has very nice design and very nice personal. The room has a kettle. Everything was OK.
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
the rooms that the breakfast not incloded with the price of the money
Nice furniture, quiet. Very small room.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
Charme, rooms and staff
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
Good Location, could walk from train station and very near to the Lake and all the attractions
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
amazing service .. excellent location .. staff were extremely friendly loved everything
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
the room ,thier customer experince nothing
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
Location and friendliness nein
staff support, care of the gustes cooling system (there is no Air condition)
The location, friendliness and superb help and response of the staff
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Helpful reception staff and staff at the buffet. The furnishing of the rooms is modern. Shame about the location. Several things - the walls of the rooms are paper thin, and so you can hear your neighbours conversation and everything else! I also I did not like the location and the difficulty in entering the hotel, especially at night. It should be clearly indicated on the website that the hotel is in the red light district, that it is difficult to access the hotel entrance due to the crowds of people hanging outside drinking, smoking etc. Not suitable for female travellers or families at all! I checked out after one night. The second room I was given
Confortable bed, free wi-fi Small Room,
Breakfast was really good; room and hotel were very clean; lots of hot water, bed and pillow were comfortable; friendly and helpful staff. Condition of paint and plaster work in shower was not perfect and one assumes that daily showering will create more damage. This might be something that the hotel should address
Fittness and Sauna are very good Too small rooms, small Breakfast buffet (i.e. missing Nature yogurt), Sauna was broken (not more than 60°C)
Clean, good gym, breakfast with good coffee, close to train and bus stop Street noise a bit much on Friday night, need to fix so key card gives access to gym
Access to the spa/gym and delicious continental breakfast included Wireless access was through an unsecured server with an expired security certificate---I connected anyway because I had to work, but it made me nervous.
The sfuff was not very helpful or nice. Also the location of the hotel is not that great-not very pleasant part of the city. On the other hand the hotel was clean, the room small but cosy. Location and personal.
Excellent hotel None
The Windsor Hotel is located within walking distance of Cornavin (train station) , the bus station and easy walking distance to the lake. The hotel, having a modern minimalist, design was clean and comfortable. While the room was small it was adequate for our visit. Breakfast was fine with fresh fruit, cheeses, meat, hard boiled eggs and a variety of breads. Staff was friendly and helpful with suggestions of activities in the off season, when tours are not operating. The exercise room was large and well equipped for a hotel of its size. This hotel is one the edge of the Red Light District, however we were not bothered by people on the streets.If one is strictly English speaking, there were no English TV stations subscribed such as BBC news. The in room amenities were scarce, while we had a coffee machine, there were no cups, nor coffee. Our room had no desk or table.
The hotel was ok and in a good cenral position near to shops and restaurants and the station Hotel in red light district and this was very obvious. Also the bar staff were a bit slick in terms of wrong change etc. passed off as a mistake.
Friendly People, good internet Shower broken, very small shower/toilet location, little offer on tv,
Friendly and smiling personel at the reception ready to help you .
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
Location, room size Service at the breakfast could be improved
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
location is very close to everything Staff unfriendly
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
services like the spa and free internet, location in the city, nice room, friendly staff
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
The staff was incredibly nice! I've been upgraded which is always pleasing.
Good Location near Station No Bar/ Restaurant
Good, clean hotel and very close to geneva main railway station.
not providing English tea in the reception area
The cleanliness of the room. The very poor breakfast and service at breakfast.
Convenient location right opposite the railway station. Clean spacious room and the free Wi-Fi access
Straight across the road from the railway station and within walking distance of all tourist areas no air conditioning so had to leave door open - room was on a busy road so was a bit noisey
Staff was friendly the location is very near to the train station acros the street. Easy to get to places with hotel passes. This was very helpful to get around town by train or bus free. Location is near the train station and very noisy at night. There is no air conditioning in the hotel so the windows are open all the time. Only fans are used in the rooms so the window has to be kept open for air to circulate . It is terrible at night when you trying to sleep and can't due to the amount of noise. The hotel is grossly high. The elevator takes only tow average size persons, maybe one big and on small bodies. Two heavy set people cannot use the elevator. It is that small. Basic breakfast. The lounge area is like a small kitchen nook with very old colorful chairs with visible stains. With all the money they charge, they can do better.
Location and the free transport pass Room is so small, breakfastr is very basic, Price is too high to waht the hotel was
breakfast was poor
The staff were very kind and efficient. The room was spacious, clean and beautifully warm. The hotel is also very close to the station and all the shops. Breakfast should be more varied (and the breakfast room should be much bigger).
Friendly, helpful staff. Very convenient opposite the Central Train station. Thought it was on the expensive side for a room of that quality, having stayed in one of your hotels in Nice.
Nice room, old but well preserved furniture and a very well connected location Toilet was not very big, heater was not yet working so it was quite cold
Convenient location Noise and vibration from electrical unit behind bed
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
the room was quiet cold and noissy because of the aircondition what i could no close....
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
Thought the location and amenities were fantastic. I did feel at times the staff at reception really let the hotel down. I found them to be quite moody. The doormen were excellent. I didn't any of the food and beverage facilities.
the view Internet conexion
Well located in the city and we were upgraded to a room with a lovely lake view. The bed was very comfortable and the room size was generous. Would have been really nice to have an English speaking movie option.
The closeness to everything. The river view also. Their attitude the first day, but after that the front desk was fine.
location, good views, staff excellent no
It was a great location The staff weren't as helpful compared to other 4 star standards. If I was to recommend the hotel, I would recommend a larger room, not a single room, as it wasn't that comfortable or easy to work in.
Stuff, athmosphere and locations are the main reason to stay in the hotel. In the non-smoking room at night was strong smell of smoking from another room
A nice, older hotel, conveniently located. Beds were comfortable, air conditioning was good. Front desk staff was very friendly. Staff was receptive to finding an acceptable room and exchanging when we were not happy with the assigned room double bed. Rooms very small. Wallpaper had handprints on one wall, but possibly this occurred when paper was hung. Retrofitted shower glass on tub allowed water to flood the bathroom.
I like their staff, they are very helpful and I like the location of the hotel.
The beds were two singles put together as a double but still made up as singles which for the price of the hotel, is unacceptable is you are paying for a double. Beds were far too soft too. Overall hotel was in good location but expensive.
Familiarity from previous stays
Flexibility of staff n/a
The location was good. The room was spacious,clean well fitted out.
Quality price ratio is not very high, but this is due to the price levels in Geneva in general
The location was great, very near to the train station.
It was a great location for travel. Train station is right across the street yet the rooms are very quiet being on a main road Bus stops are right there and you can walk around very easily if you know the city. Price was not bad considering that you are in Geneva. Staff was always very helpful and friendly. Breakfast was a bit disappointing. The rooms are a little tight, but that is to be expected in Europe.
very convenient location (close to the station), good value for money for Geneva breakfast a bit sober
Close to train station People at front desk
Nice comfortable room and conveniently located in Geneva. There was no iron in the room, there was, however, laundry service. Also there was no music on the tv.
Excellent location close to the Cornavin train station, and yet I enjoyed a very quiet room.
V close to train station, downtown Geneva, the lake. Staff were kind and helpful Room was small and showing its age. Felt more like a 2-star hotel than a 3
Our room was huge. We were lucky enough to be allocated one of the two room apartments. Really close to the train station.
The room was nicely furnished and equiped, clean and warm. The breakfast was more than adequate. The down town location very convenient and quieter than one might expect. Slight smell of drains in the bathroom.
Access to WiFi in the rooms kept me in touch with colleagues and with the news. The lack of good ventilation in the rooms was noticeable. It was too noisy to leave the windows open.
Very close to the railwaystation, very poor breakfast
They offered to upgrade us to a suite Little information available freely
The front desk staff was friendly and helpful. The room was very clean. I felt safe there. Good central location -- easy to get to and from the train station and airport. The hotel gave me a complimentary city bus pass which helped with getting to and from my meeting site. The hotel room was very small, even compared to other small rooms I have stayed in in Europe. And unfortunately, because the weather was warm I had to have the window open and thus suffered from considerable street noise during the night (late night conversations and early morning trucks). So overall I did not sleep well. I guess this is the trade-off you make when you get a central city location. However, I have stayed in other central city locations before and not had as much noise trouble. I guess it all depends on what street you are on. My other complaint is something the hotel could address -- very limited and monotonous breakfast. Couldn't believe they served corn flakes and not muesli. Also they didn't have yoghurt. Just the same rolls and croissants (both tasty) and ham and cheese daily. More variety would be appreciated! I would recommend the hotel, but with reservations about the noise and breakfast.
Clean. Convenient location. I had problems gaining internet access from my room - could not access the internet from the room phone line. Rooms at the front are VERY noisy - take ear plugs. The room did not have air-conditioning - so windows had to be left open, so letting in noise from the bar opposite.
The room temperature was much too hot and the only way to regulate it was to open the window the whole night, thus it was noisy
Comfortable, clean, well-equipped, efficient staff Room on street side was a little noisy, breakfast sound but monotonous.
quit location, although in the center