proximity to middle of town noise from lane in front of hotel
Too expensive, room was poor (maintenance, cleanliness). Breakfast very plain. Lovcation in centre
Good size room, nice breakfast, very close to station and easy walk to sights of Genoa. Air conditioning wasn't working while we were there.
The hotel is very closed to city center
Perfect location, just few meters from main station. Hotel is clean and well kept.
My room looks nice, including all the facility I needed, but it was not quite clean. I could saw ashes flying in the morning sunshine.
location is very close to train station Genova P.P. There is WiFi for extra money, but speed is extra slow and not stable. Door of room is not sound prove at all. If you sleep and somebody walks in a corridor feeling is like that somebody is in your room. TV signal is bad.
The head waiter was very helpful in pointing some interesting place to visit around the area.rooms were acoustically well insulated.mattresses and pillows were very comfortable. Signage were not clear for those driving.
Brand new stylish hotel I dropped something in the bathroom and noticed that it was filthy under the wash basin etc
Very luxurious suite. Excellent staff service. Very clean. There was even a TV in the bathroom, with a spa bath and separate shower They have the fridge full with minibar items that cant be removed or there is an automatic charge to your bill, and there is no space for your own items. Very annoying but sadly getting more common.
nice room, great bathroom, excellent staff no tea making facilities in the room
A hotel of style and exquisite taste! Genoa is a delightful blend of the medieval and the modern. Stunning!
Very modern design. Spacious rooms. Good location
Position and quality of hotel
very nice room, large tv, large and plenty of towels, very short bath (impossible to relax), breakfast is served inside (very little sunlight) and the quality of breakfast does not correspond to 5-star hotel (coffee and brioche were disappointing), drinks in bar and room are very expensive, staff is correct but cold and a bit arrogant.
The staff could not have been more helpful and the room appointments/facilities etc were superb- Genova is also a wonderful city to visit . The restaurant dinner menu could perhaps benefit from a wider selection , given its 5* aspirations.
The hotel staff were extremely welcoming and very helpful. I only stayed at the Bentley for one night but it was a great stay.
The staff was nice, the room was clean, we liked the breakfast and the location of the hotel was very good. Parking was expensive (€20/day) and we were not allowed to leave our car in during our visit downtown after check-out
Nice bed breakfast was appaling. no room cleaning on last day/night. I reqested a smoking room but got a non smoking room.
Everything was perfect.
Absence of noise from outside and from adjacent rooms Absence of a safe box in the room Poor parking facility for bagage unloading at the main entrance
amiable reception staff faulty door lock
Can walk to the train station; good breakfast; comfortable beds - and PILLOWMANIA!! No swimming pool.
Great breakfast expensive Wifi
Choice of Pillows and bedlinen. Very comfortable bed too!
The room was modern, comfortable and reasonably quiet and the bed was large with plenty of pillows. The staff at the front desk was unfriendly.
Nice rooms. Excellent beds. Do not recommend lousy restaurants to your guests. We was recommended the restaurant Pandmonio in the Old City (Via Lommelini). The tuna was overcooked, the pasta was cold and the fish was swimming in olive oil. Service was slow, and air con was non exsistent. I left early...
Well situated for Harbour and Metro. Very good breakfast.
Very nice Clean, comfortable rooms. Excellent beds, excellant decoration. nice breakfast The location was not very good.
I loved the design it was very italian.
They checked the room number during the breakfast
The relation price - quality is fine, but there are some lacks as well! The staff at the reception in general was friendly, but Simona was not at all. She ignored us when we checked-in, got some questions about the city, and at checked-out as well.Moreover, the breakfast was poor: for such big hotel the omelet was cooked just for 2-3 people. Therefore, when we tried to get it, it was all-time finished. The bread was not tasty at all,it seems like it was frozen before and heated at the morning. Then,the location is not so convenient. It's far from the city centre! And last, but not least, at the four star hotel it must be all bathroom stuff! There were just showergel and soap in it! As we booked a four star hotel, we did not take anything with us, and we had to buy toothbrush, toothpaste and so on! ridiculous
It's a bit off, not within walking distance from Genoa city
Nice hotel with very good comfort
Beautifully decorated and very comfortable suites. Large bathrooms which is not common in Italy. The breakfast was good. Our room had an amazing view of the harbour. The hotel is located near a metro stop however the metro in Genoa only runs until 9pm which is not clearly communicated on the location page. The option of using a taxi is recommended although trying to find a taxi late at night isnt easy.
Clean in beautiful room eksibition
Location Internet did not work
Not much Horrible WIFI. Bad coffee and not many healthy choices at breakfast. Terrible parking. Nowhere to unload the car, the parking is slow, Off site and expensive. The Brustol has no door person and this hotel needs one.
Location is very good-- walking distance to areas of the city we wanted to visit. The best part of the experience was that the hotel personnel were able to direct us to local sights and restaurants where we had good experiences. The room itself & especially the bath are first rate.
Good location, nice ambience, greta staircase. No ironing facilities provided after day hours! OK to not have one in the room but a 4* hotel should have somewhere to quickly iron a shirt - and the staff made no effort to think of something. Also dis not advise us there was train strike when we booked a cab to the station - the hotel should know things like this and offer to help.
authenticity of the hotel, atmosfere
the valet parking
Location in the very center - good for walking around the city. Very good breakfast. Nice decoration. Free parking at the entrance is always occupied. Most probably you'll be advised to use public parking around the corner. Howewer cost is the same - 20 EUR per night.
building of the hotel is very nice, and it has a good location
nice large room very clean... good breakfast limited dining capability in the evening... arrival difficult with car.....
Breakfast was great! The Liguri pasteries are goregeous! The size of the room was perfect for our family trip. The bathroom was also spacious and included enough room for all the cosmetics to fly around without bothering us really! It was also obvious that the ladies did a great job with the cleaning. It looked impecable every day we were there for 4 days. I loved the heart of the hotel which is the highlight of the place. Beautiful red carpet stairs in an ''accordeon''! The floor is a marvellous wooden floor most likely hand crafted. It would need some referbishment...
The hotel decoration and architecture. It is really nice place, very central and good for some shopping. Still very reasonable speaking about cost and price/quality Very narrow beds, as I was travelling with my son and we have separate single beds, but the size looked like the kid's one. Breakfast is poor.
Great atmosphere, excellent rooms and the antique elevator..beautiful. Very close to harbour, 5 min. drive.
nicely appointed and good location, breakfast was well done. The room we were given was very small and we had requested an extra bed and there was no way to put one it. So they gave us a bigger room but the window was blocked by a screen from the outside which i guess was put there to obstruct the view of a building and the a/c unit. I think as long as you don't get that room, you'll be fine but the normal double room is quite small.
Nostalgic setting and environment with sapcious room that we liked most. Breakfast is good and lots of choices. Location is very convenient to Station Principe, Genova. The windows can hardly be open due to too close to nearby building and no views at all.
Location is outstanding especially being close to Stazione Principe and great sites such as via Garibaldi. The small and cosy feel to the hotel is attractive; it is not large and impersonal.
Helpful hotel staff
Our room was large & very nice. The staff was very pleasant & helpful. Bicycle racing groups took over the hotel & other guests took second place, particularly in restaurant for dinner & breakfast (no other nice restaurants nearby). Neighborhood was a bit questionable (felt a bit uncomfortable walking, even during the daytime) Altho close to the waterfront, the waterfront is all industrial etc. Otherwise, the hotel itself was just fine.
So convenient to main station, metro, bus station and maritime station , especially when using 24 hour transport ticket that included shuttle bus from airport to main station. hotel quiet despite proximity to sevices.
The buffet breakfast was fit for a queen! There was so much choice of different foods on offer and even included my favourite food, smoked salmon! Also it was convenient to train station and not far to walk to port and other attractions. If you wanted to leave a window open it was quite a busy, noisy area but we wanted to be near train station for convenience.
very bad internet connection (especially in my room 232). parking service takes too long (we were waiting up to 30 minutes to get our car in the morning)
The hotel was comfortable with clean rooms and within a block of the train station. Nice breakfast room. Nothing
Clean room, good check-in, relaxing. No evening dinner on a Sunday night and room was small but typically italian after saying that
the service and the receptionist were very good
Location was fantastic, close to train station and walking distance to stadio luigi Ferrari for football Everything was good we had no complaints
The location is central so within easy reach . I liked the fresh bed sheets. It looks like they changed them every day.. The breakfast spread was also excellent. Its a pity that the bathroom although quite new proved to have a great disadvantage. Whoever put the toilet in the cramped corner in room 318 should seek psychiatric help. To sit on this toilet and I happen to have a large frame one has to slide and bend between the large marble top hand basin whilst brushing your head on the hairdryer hose above you.. Extreemly awkward and uncomfortable. Yet there is also a bidet. Common sense to change the place of these two with one another.
Breakfast Fittings in the room not well thought out. E.g. basin tap not suited to the basin (too short to use properly), shower too small and dirty, light switches difficullt to find at night.
Room service staff were excellent. Very helpful. Low prices for room service.
convenient for transfer to airport
Staff extremely nice and helpful. Very good breakfast. Location location location no
We got excellent value for money - think we actually upgraded. So had a big room, with a separate entrance and a jacuzzi in the bathroom. It was clean, comfortable, very friendly staff... The breakfast room is about 3 times smaller than it should be for a hotel of this size and every morning there are queues of people waiting in the hallway to get in. There is no room service available and you have to go down to the bar and pay for a cup of tea if you want one. A little tea/coffee tray in the room would be very welcome.
Cleanliness and convenient location
Everything was ok, helply staff, nice rooms, very clean, no noise and good location in the city
Staff were helpful & friendly The hotel cold be difficult to find in a hire car.
The hotel staff was very friendly and tried to help in any way. Breakfast was minimal relative to similar hotels.
Nice people, clean bearterful building. Good breakfast and services. Nothing.
Very helpful staff, charming rooms, cleanliness everywhere in thé hotel. Tasty italian breakfast. Bocadessa village 5 min walk with excellent restaurants. Nothing
Staff very helpful and breakfast good. Thin walls, our neighbor kept us up most of the night. WIFI did not work.
The welcome and service in general were particularly good - very smiling and helpful staff, speaking both good english and french. Although not in the city centre, it is well connected by bus (bus stop just in front of the hotel, 10 mn ride, frequent buses) and you can leave your car in the hotel courtyard (free of charge), avoiding the trouble of city centre traffic. It is also close to the Lido. The hotel is very clean and appears to have been recently renovated.
The stuff was very friendly and helpfull +
The location is very good - not far from the center, near bus station, but aside from the city noise. A very nice building in "villa" style. The room is clean, bed is comfortable, breakfast is sufficient. Very helpful and friendly staff.
The whole experience - all the staff were lovely, friendly and helpful. The hotel was excellent - near the sea, in a nice district, bus stop right outside made it very easy to travel about, pool & tennis courts next door. Would certainly stay there again.
The rooms were large and comfortable. The staff very friendly and helpful despite our lack of Italian they always interacted as we passed through the reception. We had a very relaxing stay. The breakfast was very basic, a bit more variety would have been good and it would have been nice if they had a restaurant to use in the evening. Our room was quite noisy due to its position adjacent to a main road.
Arrangement view from the bathroom
Good location to access the city and also mix in local culture with street market round corner and so e good local resteraunts in the Imediate area !!
breakfast the room was clearly meant for booking.com or other similar websites as i was moved to a "regular" room after a horribly loud and uncomfortable night in the first room.
I love the old-fashioned style of this hotel. But also it has been tastefully upgraded to modern standards. It's very convenient for transport links and shopping.
The location and staff are good. The elevator has its charm, thought it does not lift 4 people. The hotel is a bit old and outdated, there was a specific smell in the room.
Not so good. 1.Access is not so easy for me (one of foreign amateur car driver). 2.PARKING IS CONVENIENT BUT TOO EXPENSIVE FOR ME. 3.RESTAURANT CLOSING TIME IS 1 HOUR AHEAD FROM THEIR GUIDANCE IN ROOM,WHICH THEIR EXPLANATION WAS THEY CAN NOT UPDATE THEMSELVES THE LEAFLET THE FRENCH HEAD OFFICE HAS ISSUED.
Children very welcome Pool did not open until 12.00 and was closed for maintenence when went to use it. We have Children, so this was one of the main reasons for choosing this hotel
Another good stay at this conveniently located hotel. On good bus routes to many parts of the city. Staff great as always and comfortables rooms. Very good value for money compared to other hotels in the city.
Close to cruise port
Very good breakfeast, wonderful room and location near of port. Do not have free wireless internet.
Comfort & rooms cleaning Breakfast timing is too short; to be extended to 11 AM
NO fuss.We just got on with it The position could have been a little more central
Comfortable room Rude/apathetic staff, rude restaurant staff, poor restaurant selection both at dinner and breakfast
Stay a room Restaurant
internet in the room must be free. More russian TV
Proximity to airport; breakfast was excellent.
Location - the hotel is located 5-10 minutes walking to the airport and the hotel has a shutle bus to the airport. I did not like the smell in the room and halls (that smell of old), the design and decoration of the room is not modern and tasty, the report price/ quality is less favourable than the one of other hotels in the city center. You can book for a pretty similar price a better hotel in the city center (4* or 5*). However, I did not know that the city center is ~ 20 -30 min from the airport.
proximity to airport..
Just conveniently basd for my business trip No good restaurant
Excellent access to airport for early morning flight. Check in and check out help were very friendly. We were just staying in Genoa for a night for our flight, but the shuttle they have that runs to the main area of Genoa was very handy. The shuttle driver was extremely friendly, pointed out interesting sights along the 25 minute drive, and gave us tips to make the most of the few hours we had to spend down there. The price is also good, felt like good value for the services. The hotel is a bit rundown -- some wallpaper in the halls and our room could use some updating.
Reasonable size room, nice staff. Convenient for the airport if that is what you need. Breakfast room was poorly signposted and thus hard to find, and breakfast selection was not great, and not regularly re-stocked. Close by the airport which makes it a fair way from the city.
The hotel is adjacent to Christofer Columbus Airport in Genoa. Our room's air conditioning did not work properly and we spent the most miserable July night before an early-morning flight. After repeated requests for service, a hotel employee came, looked at it and said nothing could be done. I don't know about the other rooms, but avoid room 627! No adjustment was made to our bill at check-out, although the clerk said they had "heard about" the a/c problem from other guests! And they had the audacity to charge us for extra persons because our 2 teen daughters stayed in the room with us!
I was surprised to learn that breakfast service did not start until 6am. I chose this hotel as it was near to the airport as I had a 6.45am flight the next morning. I would expect that breakfast would be available early to accomodate those with early flights. There were no tea / coffee facilities in the room either. Quite disappointing for the Sheraton.
Cleanliness of room, lots of space, nice bathroom. You need a car to go somewhere, bad location. It should have a pool at the hotel.
Public rooms where beautiful and the location of the hotel was good (5 min. walk to the boulevard) ,with good public transportation to the city center (15 min. bus drive,bus stop in front off hotel). Nice beds and shower. Lady at the check in was not very helpfull and did'nt told anything about things such as times of dinner,breakfast etc. Room was not filthy but also not as clean as you would expect (floor was dirty,sink and table had stains). Some towels were laying on the floor in the bathroom and bathrobes and slippers where missing,we asked twice (!) but didn't got them. And as a 'grand finale' ;in the morning we couldn't get to breakfast!! Not even a cup of coffee....o_O And we saw that not even half of the tables were set..,there was plenty off room,but we had to wait in a line of 6 to 8 people! Now we are not very strenuous,but from our point of view,that's not how it should go in a 4 star hotel...? We canceled the second night...,very pitiable.
Easy to get it, very clean and comfortable
Very good room: clean, comfortable and quite. I also had a nice view out of my window: the window looked on a old church and sometimes I heard church bells ringing. Very relaxing and pleasant. Helpful staff. A bus stop was pretty near where a direct bus to the center could be taken. Free mini-bar in the room. Very expensive internet access.
Nice, professional staff. Good location when travelling by car, hotel is located directly next to corso Europa (main elevated street in Genova). Good breakfast, but the supply of food is not fast enough when a large group of guests wants to eat at the same time.
services / facilities poor breakfast
Very silent hotel. Spacious room and bathroom with functional furniture, free satellite TV, free mini bar, perfectly functional air-conditioning system (completely silent), helpful and professional staff. No privacy in the bathroom (glass door), no free wi-fi (very expensive rates), no free parking (although it was easy to park outside the hotel). The breakfast could be better for a 4* hotel.
overall very good price performance the hotel is clean, however, some attention to details needs to improve to get an excellent mark (bathroom)
Clean and very comfort hotel. Stayed there as in a transit point during travelling in Italy by car. Will definitely come there again.
Especially staff. The price compared to the quality of the staying is very low. Definitely an advice I am going to give when somebody I know goes to Genova.
there is no wide varity in food menu
i came to the hotel parking straight from France thanks to my car gps ,the staff at reception was perfect and answer my worries:how can i park safely my car.and sold me tickets for the boat to take us to the Nautica international.i was also advised to a very good traditional restaurant in the vicinity for a nice dinner.100% efficient.thanks. none
Paid for a regular room and got an awesome luxury apartment. Expensive (and full) parking, had to park in the (yet more expensive) Aquarium parking next door.
Very good hotel located into marina. Yachts are all around.Fantastic bar and restaurant with perfect terase.
view I must go away two days before and I must pay for all period. This condition is not correct.
In Centre City. Near The Aquarium
The Hotel is well located but the staff, with rare exceptions, was not helpful at all. We needed a late check out ( around 2 PM ) to catch a plane and the lady at the desk told us she couldn't do it because the hotel was fully booked. However, acessing Booking.com we could easily see that there were, at least, 20 rooms available for the next day. We felt deceived because we were lied to.
Great Location, central and easy walking distance to restaurants, marina, aquarium etc
Quite expensive but the hotel is lovely, new but very well planned & designed with flair to give a great atmosphere - the location helps of course, being right on the water. Also a lot of little accessories were provided in the room. Unusually, as there is nearly always something to criticise, we could make no criticism of The Jolly - Marina at all.
Good location to stay near customer facilities. Easy parking. Extenal laundry service available but I'd like to have a simple ironing possibility at hotel.
In fact, we chose this hotel because it was close to the highway and we were transiting from Torino to Florence, thru Genova and Pisa; a nice and interesting hotel with large parking, more than decent breakfast – basically, nothing to reproach. A little bit difficult to find if in the night due to an insufficient signalization.
Proximity to the place I had to go
The decoration and staff, as well the comfort.Good Value
Staff professional and friendly Shower head broken
excellent excellent excellent !!!
Spacious room, nice towels They turn off the air conditioner at night because they expect you to open your windows to the "cooler" air. The place is next to a port operating 24/7 loading and unloading cruise ships. Extremely noisy and bright lights all night. The windows are approximately 6ft long by 4 ft wide and you have to open the whole window. There were gale force winds coming in and blowing everything around. So there was either no air circulation with the windows closed or a wind tunnel with them open. The beds were too firm for our liking. Not a place to get a good night's rest.
It was terrible.. This place is a 1 star at best. Bed was to small, AC didn't work in room. Joint entry door with next room was like they were in my room! Just not a good stay
The staff at the hotel were very pleasant and eager to please. The hotel was a good combination of quirky and antique. The location is central. There was some street noise even though we were on the fifth floor.
only stayed one night, Good location and friendly and helpfull staff.
Nice spacious room. The bathroom really small and no internet which it said there was only in the reception area. Can be alot of noise from outside during early hours of the morning.
Just the location Really old rooms, poorly renovated. Weird smell in the whole hotel. Poor light.Poor window view. Awful decoration. Got a really ''cheap'' feeling during my stay
Theese room doors are not good as a hotel-room door. It look likes garage doors.
Nice location, very nice staff, excellent breakfast, old but luxurious rooms; good choice...
Old-style ambiente, quiet, perfect air conditioning.
We had a wonderful stay - our view was of a beautiful courtyard with all of Florence beyond, the staff were super helpful, breakfast was ample (and available till noon!), and the breakfast staff fantastic. Would very much recommend this hotel :)
Everything was just great.
Within a 15 minute walk from points of interest. Valet parking eliminated all parking hassles. Once grand but now rather outdated. Hallways very unattractive. Very expensive at full room rates and not good value for money. I would rate in-room accomodation as 3-4 star.
The spa facilities were very good The staff were helpfull and friendly There was a good choice for breakfast The parking attendent damaged my car while parking it and then denied it From now on I will park my own car
the rooms and bathrooms are clean I travelled using my car. on my arrival there was no space for my car in the hotel parking (in 5 stars hotel this is!!). only one resturant in the hotel with a limited veraities.
Loved the location, our room was large, comfortable, clean. The staff were wonderful and breakfast excellent.
Beautiful, well-appointed room, very close to the main railway station. Very friendly and helpful staff. No hotel restaurant. Not a big deal, but a hotel purporting to be five star should have one.
Good breakfast buffet Not flexible about kids access to SPA
Nice old world atmospheric hotel Still renovating. Car Parking inconvenient. Inexperienced staff. Overpriced. Good 4 Star but not nearly up to 5 Star level.
Location is perfect. Staff speaks very good English. Beds very comfortable. None
location is smply the best if you're up for historical city centre & shopping, soap/shower gel/shampoo in the room were very good))) staff is mostly unfriendly, and honestly this hotel is not like true 4*, more looks like strong 3*. I stayed in a "superior" room, but it is indeed very tiny yet has modern refurbishment and good stylish bathroom
Great location. Breakfast was good. Both rooms had bathtubs, which is a real plus in Europe! The parking garage was a little hard to get to due to one way streets and center city traffic. However, it was plenty roomy for an SUV.
Restaurant. Shower power was weak
its handy location we had a pre dinner drink in the bar on saturday night, 2 vodka & 1 coca cola, the charge was e24... even compared to london or new york 5 star hotel prices we felt it was scandelous...
hotel location; comfort and cleanliness of room; helpfulness of staff, quality of breakfast and restaurant lack of internet capability to use my own laptop in room; limnited room service capabilty when we got in at 11:00 PM
OK in general as a 4 star hotel. Rooms are comfortable and clean enough. It was worth for price that I payed to stay with the family I booked two rooms under my name through your web site and confirmed by a mail directly to the hotel too, but it was reserved only one room, at last I was at the reception for a half an hour get the other room
Nice reception, clean rooms, good breakfast buffet rooms are small and there was unpleasant smell in the room
The staff were very friendly and helpful. The location was excellent. The room had a bad smell.
Very close to the center and well communicated by bus. Muy cerca del centro y bien comunicado en autobús.
Good situation. They only speak italian !
no lift and a large number of steps to climb at main entrance
Nothing, we did enjoy leaving They refused my crew entry one night because they had not been paid even though we had not checked out yet and then when we did pay there was a discrepancy on the total which they wanted to resolve with a fight, threatening my colleague and swearing. They are a very aggressive staff force and we were terrified.
central & close to station We had to carry our baggage up two flights of stairs to reception. No lift to foyer but lift to rooms. Was inconvenient with 5 women & suit cases
This Hotel had steps to get to reception and no help with elderly mother. Room very small and cramped wod not recommed unless very cheap. Up side street and not easy to find