We absolutely adored this hotel as everything exceeded expectations. The staff were exceptional in their gracious and pleasant service. Overall we thought it was faultless. nothing
Great atmosphere, fantastic breakfast terrace view, very comfortable and tasteful room, pool Staff not always as responsive and proactive as expected
I wish the in room dining menu would be more extensive. There was a very less choice for in room dining considering my parents can't walk to the restaurant.
Breakfast was great. There were a lot kind of food and it was good to eat outside seeing ocean. Hotel stall had room call at 2am. It was my lost baggage, but it was not happy for me to make me wake up.
E&O has a special and relaxed athmosphere. It can easily bring back you in time.... The Deluxe room was really spacious and convenient. Highly recommended experience.
Nothing Well, The whole experience was bad.From the moment we arrived until we left. We Did not get the room we booked,they insisted on a deposit which was already taken by them in advance shortly after the booking,I paid twice the amount chargeable,and I am still waiting for a refund to my bank account as I paid by debit card.We have stayed in many top hotels in Asia,including raffles Singapore and the oriental Bangkok.You cannot compare this hotel with them.
Breakfast good lunch and dinner poor
Everything but most of all the old atmosphere
Brilliant! Hotel is like stepping back in time - an absolute must do experience
Staff very friendly and helpful Taxi drivers at the hotel try to take advantage of tourists.
The hotel staff were very pleasant and helpful. The rooms on most of the floors had not been renovated. They had a strong musty smell with dirty carpets and mold in the bathrooms.
The water from shower head is of a good strength and consistent hot water supply. However, additional facility like a bidet would make the bathroom more complete. The parking facility is probably one of the smallest for a 4 star hotel. A major disappointment here.
Well, staff members are cooperative & eager to help. The hotel has a bad smell. In addition, it contains old funiture.
Overall a great experience - private feeling, clean room, nice view, friendly staff, good location with the best mee goreng I have ever eaten just around the corner! Not too far to the main stretch of Georgetown, around a 10 minute walk; this location also makes it much better for escaping Georgetown to drive around the island as the traffic isn't quite as hectic. Small carpark if you rent a car - but was only a problem once in 4 nights
Breakfast serving (buffet) is not up to a 4-star hotel rating. Limited parking space.
We had the suite. Nice to have two rooms, becauce we travelt with our baby girl. Very clean rooms and luxury. The price is very low for what you get. Breakfast was nice and clean. nothing. we like the hotel very mutch
Hotel was an old and tired 1970's property that looked like a Mosque more than a hotel. Actual property looked nothing like pictures shown on booking.com Service, Horrible Breakfast, Overpriced Internet.
The view and room. The food was nice as well. A major plus point for Dorsett is the warmth of the staff. The parking facility is attrocious. Not many parking bays. No lift service and for those with prams and heavy luggage, this lack of lifts is sad.
the breakfast was excellent.
the cozyness and and the ambient environment The basement parking needs more lighting and proper directions
Service The car park have no clearly show which way is the entrance to the hotel.
Gorgeous hotel, big beds, lovely bathrooms and fittings throughout. Lighting is lovely Bed is hard
View, room both were excellent. Location next to Gurney Plaza very convenient. On checking in the price was lower. We asked if it included all charges & were told "Yes". On checking out RM40/day was added . . . "Service charge & tax". We felt this was very deceptive since they said all charges were included at check-in. However, the price your service showed was accurate.
Staff service was excellent. My wife had an acute vomitting on the first day of stay & we had requested for a call-in doctor to our room in the evening. The doctor was called in by the hotel staff very quickly & Ms Punitha Mary, the Service Manager did a follow up with us after the consultation. On the next day, my wife received a beautiful bouquet of roses from the hotel (sent by Ms Punitha Mary). We were surprised but appreciated the warmth thoughts, & my wife had decided to pose the photo of the flowers & our trip in facebook to compliment G hotel. Thank you & we had a wonderful stay in your hotel. Nil.
Location is excellent n very comfortable indeed. The apple iflavoured ice cream served during check in was a pleasant surprise. My family and I did enjoy our stay n wouldvrecommend it to our friends The big non smoking sign on the front glass is quite misleading as smoking was allowed in the lobby and ashtrays were actually provided
The Ice-Cream at check-in! Excellent idea! Slowness of check-in.
The location beside Gurney plaza was convenient for shopping. Grand lobby
The staff are very friendly, they upgraded one of my rooms to the executive floor when I told them that we have booked another room at the same floor. The welcome ice cream was lovely and even my parents in law loved the ice cream to bits! The lobby was huge and my kids loved sitting on the sofa while waiting for us to check in. Our bath room was very big and the sea view was a bonus while taking a bath! Will return again!
The efficient staff Airconditioning in the room and a part of the carpet was perpetually wet
The decoration ,full facilities, close to shopping mall and restorants Shawer place drain slow, not all water going to the drain
The overall staff are well trained and friendly, F&B food is nice and tasty, the only laging are rooms need spring cleaning from time to time. Additioal signage to be placed from car park staircase turning into hotel lobby road level, ( with glass fix panel). and paint the entire passage way.Please provide news paper without guest request.
It's cleanliness just unexpectedly amazed me, good staff's service attitudes. As a traveler I would like to say it's really a considerably good choice on my list. Carpark system is slightly lousy and irritating though. As in there's a need to get a new ticket and chopped for every entry.
It was next door to a small mall and 2 24hr convenience store, it was a short walking distance to the new Gurney Plaza mall. Hotel is pretty run down - we experienced a faulty in room safe, aircon that does not work and a clogged basin during our 3 night stay.
Couldn't get the room key until after 3 pm. Morning paper in Chinese only.
Friendly staffs and cosy clean room Noisy sound from Raindrops hitting the glass window.
The room was nice and comfort. Very relaxing after a long day. staff need to improve more. The maintenance was never up to my room to fix on air-cond and nobody follow up regarding this matter.
Location & the city views from the window Room air con not cool, safe box not working and after informed the hotel counter and was no respond.
service no. so far so good
Was okay but not what I was expecting. Facilities and staff less than expected, and location a few blocks further from main attractions. Room was an odd mix of very nice and very tacky furnishings and bathroom could use an update. I suspect the high reviews are falsified by the staff or owners. Was okay but not what I was expecting. Facilities and staff less than expected, and location a few blocks further from main attractions. Room was an odd mix of very nice and very tacky furnishings and bathroom could use an update. I suspect the high reviews are falsified by the staff or owners.
Location nearby komtar bus station which makes easily to reach, also no problem in looking for food, exellent Smoking room :( bad odor, can't sleep even I am a smoker
It was 15 years ago since my last visit to Shangri-la penang and I'm please to find that Traders png still mantained the original charm from 15 yrs ago along its current modern ammenities of today. The front desk staff attitude seems to change with every change of shift. When I checked in and requested a stay extension I was 'treated' to a long spiel of fully booked rooms. However another staff breezily extended it fuss free an hour later.
The very convenient location right in the heart of town. There was no bidet nor seperate shower stall.
Hotel was excellent value for money. Friendly and helpful staff. Always on hand to answers questions.
Comfortable bed and nice pillows. Business lounge was too small. Also sometimes it was difficult to get coffee during the day as it had to be made by staff. Would be better if you installed an expresso machine too.
The hotel are clean and comfort and easy access to supermarket (giant), location just beside komtar which is good access to everywhere in the island by using bus.
Free Broadband, Lavender Shampoo, Conditioner and Body Wash. Clean and Comfortable Rooms. Superb and Friendly Service. No lift from the parking. Do unload your luggages first at the lobby.
strategic location, helpful well mannered friendly staff
This is a business hotel and most of the guests arre there for work. It is close to the bus if you want to go out georgetown and there isfood and shopping centre close by It was a bit far away from the main nightlife atreet
Executive suit, supportive staff, breakfast and the serving staff Lifts - non operative and took long time.
Well managed Non
services and the patients of the hotel
the location was good The breakfast was dissapointing. I recoomend to eat in the restaurant nearby.
Good location. Friendly staff.
Housekeeping staff are very helpful. No adverse comments
Be forwarded that there is a club on site that plays loud music nonstop from midnight to 6 am.
location very good the room too small, smaller than the photo shown on the website, no swimming pool
The location was great.Walking distance to most sights and regular local bus services go past the hotel. Breakfast was very good. Staff friendly and helpful. Rooms modern with all usual amenities.
The location was superb, very convenient since its situated right in the city center, within walking distance of restaurants and food courts. Transportation available anytime. Rooms are very small to be graded as a 4*.
location, breakfast service
Convenient and clean. No complaints.
When I did make the booking in this hotel, I did realize that this hotel is in the George town which make everything I need available. Unfortunately, this town is very crowded and traffic mostly all time. For holiday, it is better to have a stay out of the city for more comfort. On the other hand, I recommend this hotel for someone who is traveling for business.
Convenience and price. Food can be better.
the location is conveniant non
has kids club the gift shop not so appearence.
The room was clean and comfortable. Nice view. Choices in the breakfast buffet were aplenty. Hotel staffs were generally friendly. The professionalism of the front desk manager could be better, especially when dealing with booking details inconsistencies. This is particularly important considering they are the front line of the hotel's operations.
The services are excellent and the hotel is amazing
The room atmosphere was very good, the bed and facilities was good and comfortable. I felt satisfy with the room. The receptionist who served me has no smile all along her service, and the efficiency of processing check-in was slow. I felt unhappy with that.
Location of the hotel. --
The price for the room was ok. The service was good and the breakfast buffet offered a variety of choices for Malays, Indians, Chinese and Western customers. Breakfast buffet - in general very nice, but the served coffee was very "American" and some additional Italian/French coffee, Malaysian coffee and other drinks such as soybean milk and hot chocolate for breakfast would be great.
Value for money Badly in need of refurbishment,especially the bathroom,this could be achieved at a very cheap cost Breakfast area too small and not enough staff to cope with a rush
Welcome drink at the lobby was excellent service for the customers.. Frequent checks on the toilet maintenance will be appreciated due to faulty or blocked toilet cistern..
Good location Facilities are quite old, need renovation. The bed is too soft.
Like ur friendly staffs. Helpfull to guest. My mom was sick in ouR previous trip, cause of havingn surgery. Ur staff really help out by give room that close to lift, also helpfull with wheelchair
it closed to many food stalls 1. the staff check-in counter are not willing to give us the king size bed room which we have reserved and confirmed in 4 days before. finally, they gave us after we hv "told" them again and again 2. as we had to catch early flight, we hv told them to prepare the breakfast boxes to us instead the bf buffet, they promised but finally when we check-out at 6am, we could not get our breakfast boxes
Street Hawker food (that's what penang is famous for) was very easily available - it was just down the road.
Location is strategic facilities and the services is very poor, i have been waited for 45 mins to check in, and they request to wait for 40 mins more for the king size bed which they claimed that the previous customer was still occupied the room even the check out time is over, i need to mentioned it was 3pm that time. Is this the service to what so-call the four star hotel should provided?
Reception service was very efficient. Restaurant service was not ok. This is common problem as young employee these days were not being train to give 'priority' to guests, take note of their request and be observant what and who need to be attended. No basic courtesy with smile and greeting. I guess hotelier need to constantly address to this issue to make the guest feel very welcome.
very convienent location. Night market just outside the hotel. shopping area is few minutes away. Penang Times Square which is the new apartment cum shopping complex is very new, only a few stores open. A bus stop just outside Hotel. Bus interchange is nearby. Air con bus available to take you to local attractions. Notice in room indicate Hotel going for reno next year. breakfast no good, need to improve. Coffee too dilute.
The staffs at the lounge were friendly and was there to assist. To me i enjoyed my stay and will be there when ever i come to penang.
Great location, friendly stuff. Old interior, less comfort.
A good hotel well positioned, rooms a little tired. Shower in the bath which flooded bathroom floor
Nice design of the room. Nice view. This review is not based on the room mentioned below, but on an upgraded room. Restaurant did not serve the in room menu. The water in the pool was very cold.
Its location close to the sea and the heritage area. Reception staff was kind of reluctant to help/advice.
Location of hotel to getting around city very good. Also, when we checked in and shown our room we found the noise level in the next room bothersome. Right away our complaint was recognized and we were transferred to a quiet room. for the price, a good value
Check in was slow. Rooms were not ready when we checked in even after 3pm
nothing bad location, poor hotel.
parking , food. street walk conv. easy excess...cetralise no comment
The location is very good, just a walking distance from food & shoping centres but not too close to the disturbances of traffic. There is a taxi stand just opposite the hotel. The cost of surfing internet is a bit too expensive compared to other providers.
The hotel is walking distance away from most historical attractions in Goergetown. There is no need to take any transportation if you only plan to tour around the old city of Goergetown.