Friendliness of Staff. English Level of the hotel staff was poor. I found it quite difficult to communicate and understand their speech.
shuttle bus to canton fair. bus stop to HK. food is convenient at that area. 5th floor italian resturant is 50% discount, valuable. to MTR about 10 min. I stayed 4 nights, one night they forgot the bath gel, and sampoo.
traffic and shopping old decoration, old furniture, old equipment, all are not worthy of the room rate
nice bath room arrangement in the rosedale room (Floor 26) money exchange limited to 200 USD only
The size of the king size bed was great; the breakfast buffet opening hours were good (you don't have to rush). The room and halls of hotel look old; the bedroom was spacious with big bed but everything looks old with no real facilities. The TV was small and very, very old. All of this would be very acceptable for a budget hotel but not for a hotel this type. The value for money is quite poor.
I like the hotel because eventhough they never received the reservation from booking.com: they gave us the room at a good price.
Upon checking in and having booked a standard room I got a suite with separate bedroom and 2 bathrooms Super hotel
Room upgrade and free bus to the international fair Travel desk wanted 7% to use credit card. Desk staff inflexible
I requested since booking to stay in the non smoking room, but the staff still put me in the smoking floor. So I requested to move and they move me to the room where smaller and cheaper than the cost I paid. So I denied to take it, finally, they moved me to the non smoking floor in the type of room that I booked. And it's such a waste of time!
. he food is terrible.....the breakfast is so bad,i was sick one day.I was charged one price leaving and as i was in a hurry didnt check the receipt.they then took another 2ooo aus dollars off my creditcard without my permission....now i have to check who and how they took it.
The decor of the hotel is just super. Everything very modern and upto date. The staff however needs some more training for hotel of this standard. The staff was fine but need some more training for hotel of such high standard
Whether they were staff at the reception, restaurant or the lobby all of them paid meticulous attention to details and your needs. They were just exemplary in all respects as Shangri-la hotels in the other parts of Asia. I enjoyed the one day stay. It was not so much the hotel but the transport from the airport to the hotel. They should consider providing shuttle service in view of its distance. I paid 260 RM to a bogus taxi operator when I was told it normally costs only about 150 to 160 RM.
Helpfull staff, good food, nice rooms, evening enertainment in the bar, the design of the hotel, good shops
some expensive, but for trade fairs is ok price
The hotel is exccelant. Very modern and the room is has very nice view. If you want to be near the city, this is not the right hotel for you.
Everything was very nice, from the staff to the food. The hotel is very far away from anything. Accessible only by taxi.
The welcome from getting out of taxi until reaching the room was excellent and a credit to the staff involved. Thr shuttle bus to exhibition should go to Hall A, B & C
Luxury buisness hotel near the river.great view Breakfast
The staff was very helpful, The Horizon Club facilities were excellent, all our needs were met.
it is a laxury hotel prices are very bad during the canton fair
Quiet side of Guangzhou and easy access to public transportation system.
Very good interior, quiet hotel, nice personel. It is close to Pa Zhou underground station where you can get easy from the airport with three line changes.It is very close to the exhibition center and is very convinient if you only go there. A smell was comming from the drain in the bathroom, internet was extremely slow and the visitor cannot command the lift except choosing the 1st floor. Breakfast is not included, but it should be. The restorant was working only for the breakfast. (There is McDonnalds near the Pa Zhou underground station). The chek in and out takes a lot of time and there is only one person who speaks english.
Very clean and new. The staff was very friendly. Good relation price/quality. Not really, a little bit far away from the city center but it has a metro station very close.
rooms are clean and nice, spacious bathroom, nice design, room was pretty cheap staff was slow and spoke bad english, located far from center - were to use a car, lobby is very small, situated in some kind of trading or business center
Very good hotel at a walk distance from the Guangzhou Fair. International standards. Great value-for-money. Speaking English staff No international tv channels
Perfect location to the fair, through the pazhou Metro station, within 10 minutes to the fair complex by walk.
There is the most important matter that staff cannot speak English well,then I could't get good comunication with tkem.
It was about 5m, walking from Canton Fair. The Elevator, it´s a problem in the morning. Because the bulding is a hotel until the 12 floor, after that are officces. It´s really a chinnese way to be.
Room is very good Size means It is not small it is not too big.And large double bed is comfortable. Staff are kind and I hope to get more communication by English.
Close to fair.
Room is big. This hotel is a lie. I've seen when I went it is false:
Major problem with english in the first dayon my 3rd day check out :The 2 only receptionists dont know a single word in English My video camera was stolen from the roomThe hotel manager was supportive in his investigations but the camera is gone with hundred of valuable photos from 9 hours digging in the canton fair !communication language is impossible here..No Massage or SPA as specified.Taxi arrangement is going through comissions between the security and drivers .! Be ware !
Very nice members of reception specially Mr.Leon who speak good English and in general very professional additional so helpful Person. We got very nice suite with separate living room plus work desk incl. PC. Excellent sushi on the Lobby level and an incredible rooftop restaurant on the opposite corner. Because interesting locations, due to the uniquely correct treatment by Leon (reception Manager) we will gladly come back.
This is a good hotel with reasonable price for what you get. The room is clean and comfortable. The stuff are very nice. However, they need to improve their work efficiency. I need to wait for twenty minites to check in.
The room was clean, well lit and comfortable. It was convenient to restaurants and the Metro station It was difficult to communicate with staff in English which led to misunderstandings at check in/out
It is very near to Pazhou Complex. 5 mins walk to Mtr. Unbeleivable! There are no door in the bathroom. I dont find any sense in having such bathrooms. Its so embarassing when you are sharing the room with someone.
Low price and availability of room during canton fair days. Hotel corridoor carpet has a dirty look (it may not be dirty) but needs to be changed. internet stopped working when I most needed it but reception wifi helped. tv set too old. hotel needs refurnishing
Neat Room, Internet service, Good friendly staff, Close to Metro (15 - 20 minutes to PaZhou Complex - Canton Fair), Close to restaurants and Shopping Malls. No bathroom door.
Very close to metro and decent restaurants. Hotel staff personally guided me to a pharmacy 15 minutes away and paid for the taxi ride. Very difficult to find. Bed was hard. Only one staff member spoke English despite 'English' being listed as an amenity. Laundry costs were high, and stains were left on clothes suggesting they were washed wet and together despite a dry cleaning request.