It was comfortable for me The cozyness was cool and relaxing but need more improvement like breakfast in the morning
I liked the cleanliness of the hotel. Staff was nice. Location was good. Close to the beach. No pool. All this hotel needs is a pool!! Other than that it's a great hotel.
Like anyone else, i wasn't confident enough to stay here but I was looking for anything cheap for an overnight stay. Glad I chose this place, the experience was good in shared dorms (more than expected), secured and convenient place to stay.
Great location. Nice room. I am happy for big refrigerator. Thsnk you, I had good one night. I miss breakfast there.
No beach access
Not enough parking.
I loved the modern up to date look of the rooms and they were clean. The pool was open and clean as well.Staff was super nice I didnt like how it shows on the map before booking that its right on the ocean but its actually not. You have to walk about a mile to get to the public access for the beach or drive and pay to park.
We had a jaccuzzi in our honeymoon suite. The room was clean and smelled fresh. The staff was very friendly and we could use all of the 4 pool areas.
The room and the pool 24hrs was great The person in the front desk during the morning shift. Poor manners, horrible service, rude and not friendly.
Excellent location right on the beach, awesome customer service & extremely friendly and helpful staff. I will definitely be coming back again both for business and with my family for leisure time! Nothing.
Storm met us at the taxi and escorted in and to our room His smile and warm demeanor set the tone for our short stay. He was excellent
Judy was fantastic. Cost of drinks.
Location was convenient. Starbucks on site, which was great. There was no communication between staff. One person told you it was okay to do something and another person said it wasn't okay. They also charge you "service" charges and don't mention that means tip so you pay tip twice unless you ask.
Great ocean view good location Resort hits you with lots of fees
The people who work there are super friendly and helpful. Excellent!
they upgraded my room! They are nice loved them
We stayed in the hotel for our anniversary and the staff was phenomenal! They took the time to draft a hand written card and special fruit/nuts/wine for our special weekend. Thank you so much to Brenda and the rest of the Westin colleagues!!
We were greeted as we got out of the car and as soon as you walk into the hotel there was fresh fruit infused water and Olympic cookies. Room was clean and big enough for our group. The pool staff was SUPERB! Our waiter, Emanuel, always made sure we were taken care of and Judy made sure we always had the best seats by the pool. The gym was well equipped and even offered cold towels and fruit. Plus there was a great view of the ocean. My group will stay here every time we are in the area! $30 a day resort fee.
Good location. Great views on beach side. I don't like being quoted a price on kayak.com paying that price and then having to pay a resort fee when I get there....especially when I don't know what my $60 resort fee got me. There were towels at the pool. Was that it? Went across the street to the beach, we swam and layed on lounge chairs under an umbrella...then a hotel staffer sats we either need to pay... $20/umbrella or $6/chair....why did I pay $60 in resort fees and I can't use a chair? No airport shuttle and outright dishonesty on pricing. I may stay there again, but I'm never paying a resort fee with no benefits again.
Pool, easy access to beach, towel and toy rental, away from restaurant/bar strip, walking distance to cvs for essentials and alcohol, easy access to Sun Trolley and bus to get to stores, museum, downtown. Expensive, resort fee, in-house restaurants served bad food and were very expensive, no close by family friendly cheaper food options, expensive beach chair and umbrella rentals, far from grocery store and other shopping
The location was great, was never loud in the area. Beach is right out the front door. Great food within .5 mile walk. walk down to Las Olas for food and fun. For a young couple, we still paid about 2x as much as our kayak rental. It is $40 a day to park your car, and it's only valet, it's unlimited use of your car, but then you add tips. There is a resort fee not included, which is not too expensive. And we did choose to pay $25 extra a night for a view, which was worth it. Pool food is not great, and service is slow-- but go down to Las Olas for food and fun.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Nice people and when things weren't right they made it right.
They aré remodeling all the hotel, so all services and features are not available
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Worst cell and internet reception
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
It was a casual hotel. Computers to use in the lobby. I did not like the balconies. I like to sit outside in a chair and relax on the balcony. There was no way you could do that at this hotel. And the door leading into the hotel room was broken and flimsy.
It is hotel that tries to look luxurious or was at some point but it still looks a bit nice. Overall we only needed it for an emergency night so it worked out and great price.! The Custumer service could be upgraded, the rooms are clean but a little rusty when we got to the room it drinked like a lot of bleach, ither they had jut cleaned it or it made me wonder why they had to use sooo much bleach. And the bed ONLY have a super thin sheet so if you are styling there and would like to be worm take your own blankets .!!
The staff at the desk was nice. We were greeted at the room by roaches on the wall, in the bathroom, on our night table. I slept with the light on the whole night because i was scared to be in the dark with so many roaches
Nothing This place was scary. The rooms were terrible, and the hotel seems to be undergoing construction? All Inculsive? That's a joke. The room next to me was gutted and you could see into it from the hole in the door. I had to leave after an hour because i didn't feel safe.
The only good thing was the price. Arrived to a dirty room, had to pick out a different one- regardless all the rooms were dirty and had problems either with beds, A/C or moldy floors. No soap in the bathroom at all, asked the staff, the cleaning lady never showed up with the soap, i'm guessing they don't provide soap. Heard a rooster on someone's balcony from 4 am till 7 am. Neighbors were very noisy, didn't get any sleep. The smell of weed everywhere. Outside of the hotel looks old, poorly maintained and trash everywhere.
Comfortable rooms, wi-fi access for free, hotel location Breakfast service very slow
Nice location, nice looking from the exterior, and nice lobby. That's it. Rooms were run down. Soap dispenser leaking/dripping soap to the floor, creating a puddle. Pillow dirty, and had a public hair. Wood floor was cracked and chipping for away. Shower window had soap scum everywhere. Tub was old and rusty. Room had a smell. Air condition works and was cold, but adjuster knob broken. And the hallways to the rooms were very run down too. Basically, the guest rooms didn't match it's location and lobby.
good price and clean room with excellent service
We are golfers, and used the golf course several times. The location was good for what we wanted. If we wanted the beach we would have chosen another location. No
Nothing. The hotel was very dilapidated and run down. The furniture was dirty and the floor and walls spotted. The bathroom was dirty and the hotel did not provide towels in either of the rooms we rented. We did not even stay the night. checked out after 5 hours.
We paid $50 for a room key, But due to a storm, no room key was available.
Very good breakfast set up. Very good coffee, available all day. also fruit basket with fresh fruit.
Comfortable beds, although, room very crowded. Wifi good. Reception staff friendly. Included breakfast poor, paper plates, plastic knives and forks. Scrambled egg and omelettes probably the worst I have ever had anywhere, factory made I suspect and warmed up, even the airlines do better.
The hotel was adequate for our needs. Found some stray hairs in the bed sheets that didn't belong to either of the party and the beds were rather hard. The beds were hard.
Value Helpful, friendly staff Good breakfasts No frig in room
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card
Bathroom needed updating. Shower nozzle was broken.
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Shower did not work in my room. I let the front desk know upon checkout and they did not offer any discount for my inconvenience. I had to ask them what they could do for me, and after some haggling with them, they gave me free parking for the night. Will not stay at this hotel ever again.
Intercoastal view with a big tree blocking from seing anything
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
setting no breakfast before 7 am
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
Staff was friendly A/C did not work and carpets were dirty
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Location is nice $21.00 a day parking, expensive internet service. CAUTION, they have a 4 story motor lodge that is nothing like the photos they show of the rooms. It's a dive for the price! That's were we got put and we will never be back! I'd avoid this property. And the water is yellow.
The staff was very friendly and nice. Once we got to the hotel there was only one desk attendant and two parties checking in in front of us. It was cold outside and it was already after 11, we wanted to get to our room as fast as possible. After checking in we were told that our room was in a different building and that we had to walk outside again in order to get to our room. Once we got to the room (witch was even colder than the outside temperature of 60 degrees) There was no light switch! You had to find your way over to the bed in the dark to turn on the light. Now if that wasn't bad enough the light flickered like in a bad horror movie, so we had to go with the bathroom light that had a white greenish color to it. Upon laying in bed it was so uncomfortable, the reason being that the mattress completely slumped inwards as if it hadn't been replaced in many years. This was supposed to be a romantic getaway for my boyfriend and I instead I had asked him to leave and go back home (wich wasn't too far away luckily) We never spent more than 20 minutes in this place, thats how much of a downgrade it was from our usual sleeping quaters on a boat where we both work.
Great location. Easy to walk to the beach, nice hotel pool and friendly staff. Parking costs $26/day, but most lots around there are $40, so I guess that's kind of a deal.
Really nothing stood out Construction around the pool all day,Bathtubs water disnt drain,room smelled,loud music coming from next room over every night..very bad time
very nice staff and helpful, I also enjoyed the bar downstairs. The location is good as it is far away enough from the hustle and bustle of the main drag, but is still walkable. the vending machines were not functioning and the interior hallways were very hot.
Loved the location. There were so many places within walking distance. And not too far away by car were several plazas with shopping and eateries. Not really a spot for childless couples to get away. But we made the best of it.
The rooms were clean When I arrived we were informed that the water main has been shut down and the water is not for drinking or showering. The hotel said we can get a reservation down the road(horrible location) and will cancel our reservation if we would like. The couldn't even guarantee the same rate at the other hotel. Usually when a huge inconvenience like this happens, things are comped and rooms upgraded, this was not the case and was told we could basically stay at the hotel where we made a reservation over a month in advance, or we could leave. I chose to stay because I didn't want to gamble with another hotel that I had done no research on. My experience with Bahia mar was terrible as far as customer service and guest relations
We were walking distance from the beach literally across the street. Also on a very popular strip close to many bars, restaurants and novelty shopping. And pretty much less than a 15 minute drive from anywhere we wanted to go. "Liquor Store" across the street was deceiving as it had very little liquor BUT did have Fatt Tuesday Slushies. Oh also they charge $25 a day for self parking & $30 a day valet ON TOP OF a $50 per day hold (that is returned 1-5 days after you check out). Besides that
Great location easy access in the heart of everything Staff was friendly and pleasant everyone smiled and said hello Some items that are a challenge $21 a day to park $20 a day for the Internet some of the areas seem to be unkept the needed some cleaning.
Emir the front desk attendant pick and choose who can stay at this hotel, very racist, if you don't fit a certain description or you look as though you don't fit into an elit group, your resavation will be cancelled or you will be offered a room at a higher rate..will not stay or recommend to any one ...
Great location to everything
Krista at the front desk was exceptional. She took care of us and made our stay very enjoyable. She went out of her way to make sure all our needs were met. It is very rare to find people who will go out of their way to make sure all your needs are met and more. Krista is one of those and then some, we thank here for all she did for us.
Beds were comfortable and T.V. were good. breakfast ran out at 7:30AM and what was there was pretty gruesome.
close to the airport and port. good value. helpful staff.
excellent value for what you get. Free shuttle bus from airport and to the Cruise Port, with complimentary breakfast, one couldn't ask for more what you pay!
Friendly attitude at front desk. Free shuttle from airport to Best Western to Port Everglades. Cleanliness of room .
The hotel is well located...and clean..The breakfast was excellent . The price was fair...We would stay there again. The pillows could be softer.
the room was clean the breakfast was terrible
Good deal for the price.
Convenient location to the beach, restaurants and shopping Maid service was late afternoon
staff were excellent, position was close to port, and las Olas Initial appearance of hotel was alittle run down, although the rooms had been renovated and were clean.good for the price
Liked the buffet breakfast! Didn't like the hard beds.
Staff were extremely efficient & pleasant. Location was ideal for my business needs
The breakfast included The lobby is not updated , it looks old , I walked shoesless and the carpet in the hall way was wet. the rooms are much better than the rest of the hotel facilities.
Staff was great. Got room with a good view. Cute room. Nice tv. Thought I would be able to see the ocean from hotel. Room smelled funky. Balcony isn't private.
Great Value for money, excellent location, friendly restaurant and very good breakfast. In the booking page and hote internet page it says the parking costs 5 oer dy but it costs 10.
It was a short distance to catch the water taxi. The room was too small for the 4 of us. Even the double beds were not big enough. The breakfast was not much of a choice. The smell of the hall on our floor was not appealing. The verandah was dirty so we stayed only in our room.. We clearly did not get value for money. I can say this because the first half of our vacation was spent at the Crowne Plaza and we spent less on our stay there. Then we moved to this hotel for a different experience by the sea but clearly it was a step down. This hotel is worth less than what we spent.
Proximity to the beach. Not ocean front but close to beach..short walk. Free breakfast was nice. Good value for the price. Hotel is dated but room was spacious and clean. Staff were pleasant. Nothing really. It looks like the hotel is possibly in the process of renovating. The rooms seem to have been updated but hallways and exterior could be updated. The railing on the terrace outside our room was broken; potentially dangerous e.g for families with small children.
Went out and had a truly disgusting meal at a nearby Italian restaurant then went to bed. Air conditioning units were very noisy
The people were friendly. The door opened out instead of in. The soda/water machine was not filled.
My room was nice, clean, and the beds were comfy. The Staff was very friendly, courteous, and helpful. This was a convenient location and the price was right for my needs. The Local Mom and Pop restaurants are within walking distances. The ones that I tried were great! Also,very clean, nice, friendly and affordable. This is also on a bus line to the Circle, Mall, Shopping Centers, and Beaches. I would stay there again.
Proximity No parking smelly room hot water don't work
Very good shuttle service to and from the airport and the pier.The breakfast was also ok. ok
The hotel is relatively near the airport and the cruise port terminal and runs a free shuttle to both. It has a very run down feeling about it - rather miserable and dark in the rooms with little lighting. Bathroom very dated.
I stayed there as my connecting flight was a day later. Free Airport-Shuttle. The hotel was nothing special, but great for the price. Everything seemed to be clean. Would stay there again.
It had everything we needed. Was walking distance to a good Italian restaurant and a diner. The bed spreads. They had made a good effot with the decor, butth e spreads were dingy.
we really enjoyed the secure privacy,the continetal breakfast was good a little fruit added would clasified it as excellent.fhanks no
Very warm welcome from the reception staff on arrival (the 'welcome' cookies are highly recommended!) and equally impressive service from the valet, bar and restaurant staff. The room (double suite with 2xqueen sized beds) was very clean and homely - exactly like the photo's posted on the hotel website! The water taxi to Fort Lauderdale beachfront and Las Olas Boulevard stops directly outside the rear of the hotel and is an excellent facility for guests who don't have use of a car and, with the commentary provided by the staff on board, it's also a great opportunity to learn a little more about the area on route to your stop! Order the Doubletree burger - tasting is believing! Only one minor criticism - having been asked to provide a credit card to secure the booking (by booking.com) and again on arrival at the hotel(i.e. two different credit cards), it's not good practice to assume the bill would be settled by credit card without checking the preferred method of payment with the guest first (which on this occasion, would've been cash). While the 'express check out' service is a great idea, this had all done by reception very early on the day of our departure (we were up at7.30am and the receipt had already been pushed under the door!) I would have preferred the hotel to ask me how the bill would be settled and if not by cash, to check that the card provided at check in, was the card to be charged.
comfy bed,liked the separate lounge area,good room service,friendly staff A/c in bar was way too cold,doors to suites were very noisy in the morning the slamming woke me up when people left(maybe a bit of padding?)
Right on the waterway in Ft. Lauderdale
The suite had everything on my wish list, compements to the staff who were more than helpful. It was further from the beach than I thought,
We came here after leaving our first hotel. Great location, clean, comfortable and great view of the channel. Valet could be a little less.
Everything was great - the service staff was incredible! the suite was gorgeous and very clean - loved it! Will definitely be staying there again! The only problem was the gym - it's way too small and claustrophobic. For a hotel this size - they need to expand this - I tried 4 times to use the gym and it was full - holds about 10 people comfortably.
Very pleasant, friendly, courteous, helpful, professional staff willing to go out of their way to be of service. Our room was very nice and the bed was very comfortable. We had a nice view from our balcony of the inter-coastal waterway and all of the boats and yachts passing by. Our stay was very pleasant from start to finish. Sliding door to balcony made a grinding noise when it was opened and we could hear the door above and below opening from time to time during the evening. The doors just need a little maintenance. For some reason the cleaning staff was short wash cloths a couple of days and we had to call to get them delivered to our room.
We stayed at Gallery one prior to boarding the Eurodam at Port Everglades. The hotel was a wonderful way to bridge the time from work to vacation. The location on the intercoastal, and its position as a stop for the water taxi, made the hotel a real treat. The nearby Galleria Mall was extremely convenient.
Was only there one night. Barely in the room. Nothing bad to say
Great value and an excellent location.
I loved the duvet and cookies on arrival!!! and the concierge was just so helpful. The room was really nice, the website doesn't do it justice and the room service was excellent, food was great. oh and the breakfast was fab! Marie on reception was so helpful, she ordered us a transfer service to sawgrass mills for $70 round trip for the 2 of us. I thought this was great- thanks Marie! There was nothing about the hotel I didn't like. I would stay here again however I would hire a car, even though there are some things close by, we were a little tied unless we took a taxi and they are fairly expensive in Fort Lauderdale. The hotel had a fixed rate service called ATS which were brilliant and much cheaper.
Nothing at all . Poor raining and wait about 1,5 hours for check in due that the electrical system was down. Pretty bad for a chain of Hotel like that. Furthermore no internet connection work ... is good that exist some Panera Bread store in the area .. at least I was able to check e-mail and have a good breakfast. Next time I will stay in Miami. Unfurtunately nothing.
Nothing Was cold unfriendly local clicks hang out nosy guests up all night loud pool noise
the staff and the excellent service
Very, very friendly staff, cosy and hospitable atmosphere, nice pool and spa, free water and coffee in the room, free internet
Everything looks clean, great location, friendly staff
They were nice rooms clean and close to the beach It's not tht I didn't lik but I didn't know it was a gay hotel maybe a little more of telling when it comes to stuff lik tht
The only thing good about this place was the staff Rooms dirty, furniture was broken or coming a part. Trash cans were full the night we checked in and wasn't emptyed the morning we left. Lesson learned if you book with Kayak make sure you know the quality of the hotel yourself. Don't rely on their BS reviews. I also learned Kayak doesn't reimburse me for early checkout which is total BS because I relyed on their reviews when booking this hotel. I will not use kayak again.
The room was clean and the bed was comfortable. I was very pleased with the shuttle from the airport and to the cruise port. Everyone was very accommodating. Breakfast was a bit hectic. It was nice to have a free breakfast, but too many people crammed into a small space.
Great pick up from air port and organized shuttles to cruise port, breakfast hot and cold Room smelled stale, door barely shut, long walk to room from front desk
Airport shuttle everything else
not clean and needs serious updating
The free shuttle from the airport to the hotel. The poor organization of the shuttle from the hotel to the cruise port.
Love the location and cery friendly staff.
The free shuttle was great. Very convenient and on time. Just call hotel, and arrival time for shuttle is within 10 min. Small bar onsite. Kim was very friendly and helped us order takeout for ourselves at the bar. Friendly desk staff, and great shuttle service. Rooms are clean, showers work well. Would stay there again, when flying into Ft. Lauderdale.
The Tiki bar & airport shuttle. This hotel was fine for the price & what I needed - one night to catch a flight the following day. My tub dripped but there was a door to the tub/toilet so I just shut it.
Courtesy shuttle , pool bar open until midnight Crappy breakfast included,
Excelent location, clean room and bathroom. Over priced, the hotel isold, the door needs repair, the bathroom door has to be changed, it started to exfoliate
Nothing Rooms dirty. They never did housekeeping. You would have to go to the lobby to pick up your towels and soap. This place is dirty and low class
I liked the staff and the location Free hotel shuttle to and from the hotel and cruise port which was on time It needs to extent it's waiting area and separate the breakfast from that area too It gets really crowed and this seems real ackward in that area
The location was great to get around. You could also walk to a variety of restaurants. No service! Very limited breakfast. Rarely enough coffee.
Very old and felt dirty. Shower hadn't been cleaned and walls seemed to have no insulation. We could hear everyone around us.
We drove 4 hours from key west and arrived there after 11pm on Thursday,the guys we met at the front desk,the door guard are both very friendly and very patient,Also when we leave Saturday morning,we had a good time at first floor with all the great service and smiles.thx a lot.
Clean hotel, excellent remodel, attentive staff ELEVATORS! Get those things inspected, one only worked half the time and the other sounded like it was dying, way too loud and rickety.
Good for money I spent, but staff was unhelpful and the location was ok but the view was terrible
Clean, nearby everything, breakfast, pool is great! Second time here and I will be back! Breakfast was cut off too early
I liked the remodeling of the hotel and the rooms. It has a more modern look and was very clean.
The place is clean people are friendly and there is a limited breakfast in the morning so it's easy to get in and get out Right next to major highway so opening windows brings in lots of noise
I enjoyed everything. The Staff was awesom. Rooms were clean, and were kept clean. The free breakfast was awesome, with many things to choose from. I will definitely stay there again when I go back to visit my daughter.
Very good hotel for the money
The customer service was top of the line. The staff was very professional and well pleasing. Great job overall. Make the windows facing the highway sound proof.