Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
everything excellent! no
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
Fast invoice printing at the checkout.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
Spaciousness, decore, location, staff, facilities all excellent
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
The location of the hotel was excellent as I arrived by train and departed by train. The reception staff were helpful and were able to answer all of my queries. The room was fine and the bathroom was clean. The location to the shopping centre was also good.
location, location, location.....also rooms were very clean and comfortable. all in all definitely a pleasant experience
Hotel is excellent value for money. Rooms are modern and clean. Staff are very efficient and the hotel's location beside the Railway Station and only 10 minutes walk from the Rathaus is also a plus point.
perfect position, you can walk everywhere or have the underground infront of the door
location is just great
I like the price/value of this hotel and the convenient location next to the Central Station and the shopping area not applicable
The room was clean and comfortable and close to the station
Good location, great breakfast
The rooms was very nice, the shower was good and the beds were very comfortable. Everything was working fine. It would be nice if the bathrooms had a bath as well as a shower. I thought it was quite expensive seeing as it did not include breakfast in the price.
consistent, excellent service despite changes in ownership over the years
Room was spacious, well equipped and clean Breakfast is reach and fresh Hotel wifi was good checking emails and that's about it. Continuously disconnecting with subpar speeds. While it was better on cable, it wasn't much better.
The hotel staff were without exception extremely friendly, courteous and helpful. We thought that it was time that an investment was made in new beds.
The Staff was extremly nice!! During my stay it was extremly crowded because of a special event in the hotel. It is a pity that the bar is not -non smokeing-!
One of the best hotels I've ever visited. Top location, top rooms, top service. period. It's become my Hamburg's favourite.
I have known this hotel for more than 50 years. It has always been one of the world's finest hotels and remains so. It has great character, a wonderful location, extreme comfort and the best and most personal service to be found.
wonderful room and view; great breakfast no swimming pool or exercise opportunities
service of staff and quality of the hotel in general are excellent.
I really enjoyed my stay there, location superbe, decor and service/staff excellent. apart from the fruit flies which seemed to invade my space every time I was at breafast or diner!!
This was my fourth stay at this fabulous hotel. The ambiance is superb, the attention of all members of the staff meticulous. I love this hotel and, if my age(80) and health allow, I may return next year.
the location and the comfort the breakfast
I think the location, the comfort, the luxury, the morning buffet, everything was very very good, and I want to come next year again.
The Hotel Spa facilities were disappointing, the pool was cold and the jacuzzi too.There was no one to greet us to show us around the Spa or explain what to do and what treatments were available. The bed in our room was very small and the toilet area in the bathroom smelt of urine, which was unpleasant. We were awoken at 2.30am till 3.30am with noise. Would have liked tea/coffee making facilities.
Thought that the breakfast was delicious. Loved the pool and sauna. Jaquzzi was cold.
the friendliness of the staff is outstanding. The design is great too. The bathroom set up is not practical although it looks great.
Booked on the recommendation of my partner who'd stayed there on business and wanted to go back! Really enjoyed our stay, staff were superb and couldn't have been more helpful.
Very nice hotel, very design, very comfortable. 21€ per day for the Internet, this is pure robbery!
Beautiful room. Good breakfast. Style of SPA -stronh green-orange colour, but anyway pool was good.
Location, style, staff, breakfast, bar with atmosphere No
location, internet facility, service
The location is very convenient. The service was excellent. Room spacious modern and very clean
top service and pampering. great spa facilities. middle of town. we'll be back.
perfect location, fantastic breakfast, well furnished rooms it was a little bit cold and I cannot managed it to make warmer ..
fabulous hotel with excellent and friendly staff
The hotel staff were exceptionally friendly and helpful. The food was excellent and the room was very tastefully decorated with an exquisite bath. no
great large and very comfortable rooms
Very good hotel, Staff excellent. Great bed !! There was no direct lift from the 4th floor,down to the wellness centre. We had to go though reception.
The sevice is wonderful. Before I checked in, they've already known my name. The first day I got there I had a cold so I asked if the kitchen could made a soup for me. They did and the next two days the waitress asked if I need to soup or not. And the location is in the center of Hamburg, main station nearby about 5 minutes walking, very convenient for shopping or traveling. There's only "one" computer provided for the business room guests in the public area. If they provide more, this hotel would be perfect.
Comfortable bed Our basin didn't drain properly, the room decor was truly awful. It seemed shabby. And the metro rumbled under the hotel.
After a very busy work period it was ideal for a short relaxing break. The only minor critisim I have was the hotel information said check out by 1100hrs, however the cleaning staff were knocking on the room door from around 0930hrs. I must make it clear that the cleaning staff were in no way rude I just felt a little uncomfortable given that check out was to be no later than 1100hrs.
location shower area was far too small
The location is grate, Reception is helpful and size of the room is great. I booked a single room and they give me a suit.
Not far from central Station, Hamburg. Good quality and free internte (via cable)
The price was very reasonable. The room was comfortable, spotlessly clean and spacious. The location near the central train station was also very convenient.
good restaurant. although situated in the middle of Hamburg, the area was not acceptable compared to the price of the hotel room.
need to have a more appealing lobby area. Pre paid for breakfast for two persons but I stayed solo but the hotel refused to make an adjustment for the second person.
Affordable price, nice decor, clean The hotel windows are not sound proof and you hear the street a lot! It's located on a busy street and it's very hard to sleep because of non- stop street traffic. The beds are also extremely hard and not comfortable.
Very traditional, amazing room sizes, Renovation is on going on this traditional/historical hotel, they should respect a little bit for the resting hours of the guests during this renovation.
The breakfasts were excellent The room was basic and needed redecorating
I had a room, which was in a bad condition. For a 5Star-Hotel this in inacceptable
meeting Udo Lindenberg who lives in the hotel rooms need serious update
Hotel needs a lot of work and updating . Lobby carpeting very shabby and dirty. Rooms were not at all attractive and had a musty odor. I would give this hotel 3 Stars definitely this is not a 5 Star hotel.
The Hotel Atlantic Kempinski Hamburg is one of the Classic Hotels with a history of over 100 years. Great location, great value of money, kind staff, extrimely clean roon, free internet at the business center.We will always go back. Breatkfast is rather expensive (33 euro per person)
Staff Dennis , swatrz And läunga will make us come back , very warm staff very sweet . Outstanding staff
Well located. Impressive foyer and lovely fireplace I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.
The staff was perfectly attentive and doing a great job
When visiting the hotel by car, the several roadworks and one-way streets arount the hotel make the journey more arduous than necessary.
Very nice entrance area and breakfast facilities. Central location. Room absolutely not five-star-quality. Were sent to wrong floor to find room. Were charged for breakfast even though included in price - will be refunded. Cleaning started before leaving the room in due time before 12.
Location, view, staff price
The location is wonderful and the roms are very comfortable
the location is very good. The rooms are big. The internet in the first room did not work, in the next room it was oldfashion and far too expensive ( should be included). The aircondition and ventilation did not work properly. ( We did not sleep to well).The restaurant is too small, and the price for breakfast is far too high ( 26 E.) Should also be included. We drive a SUV, and the garage was too low.
Actually i liked the Location and the comfort
i liked that it is positioned in heart of city centre. services were slow, staff rude sometimes for marriot standards. also, abit expensive.
Location, location, location!
The location of the hotel is good. The toilet is not clean. Lots of little debris is on the floor. As we are traveling with our 17mth old son, he found lots of little things like pins, small paper, etc
Very helpful and professional staff
Large rooms. Spoilt for choice for breakfast. Very friendly staff, Nice piano bar. Very central.
The price was worthy for the service. Hotel made a discount for weekend stay, and significant discount for kids. Parking is a litle bit too expensive.
modern, clean, amazing room layout and design TV system slow, complicated, useless for me. Strange internet provider, 9.95 EUR per day for WLAN, should be included in the rate.
beds to soft
Modern hotel, near the harbour. Surroundings undergoing major (re-)development. Clean, fresh rooms with cool open plan bathroom. Good breakfast! Wireless reception in room really poor.
Good room, although a little compact. Toilet was clean but small No
The hotel is brand new and beautifully decorated. We had a wonderful shower instead of the often very high and slippery European bathtub. I would have liked to have taken the shower home. While convenient to the tourist buses, it was quite far from any metro stop. Hamburg must have some of the worst public transportation in the world. We only saw two buses operating on the weekend. We really had to take taxis to get anywhere. A hotel near the central station would be more convenient to the central metro line, but we truly enjoyed the comfort of this lovely hotel.
the atmosphere and the comfort and cleanines of the room
The location, fairly central yet quiet street and close walking distance to the harbour and metro station.
Clean, modern and stylish. The shower unit is somewhat exposed to the rest of the twin room making us prudish brits need to stare out of the window or pay close attention to a book whilst the other showered
Location and friendly staff
the service was excellent, and the room was very comfortable. There was nothing which I would complain about.
weekend brackfast and view of the hotel and room luke view the number of somking room in the hotel it should be less comparing with non-smoking room
The hotel staff, especially the concierge were very helpful and courteous.The buffet-breakfast was very extensive and rewarding. The room was quite comfourtable with a nice view. The window panes overlooking the street are not insulant enough against the traffic noise and the wind. The curtains were moving even though the windows were shut.
The spa facilities They took the bathrobes away after the first day, and accidentally my white shirt too
The concierge staff were wonderful, always greeted you with a smile and were very helpful. The staff of Le Spa were also very friendly and made us feel welcome. The cleaning staff did a wonderful job every day aswell. The location was great, you could go for a run around the Alster Lake and the hotel provided water, fruit and towels in the reception when you had finished your run - that was a really nice touch. It was very expensive to stay there and we could not afford to eat in the restaurant. Likewise breakfast was extremely expensive (it is not included in the room price) which was a shame as the restaurant has a beautoful view over the Alster Lake
Indoor pool was great for the kids since the weather was terrible, bed linens were excellent, great large bathroom, and larger size room overall! Weren't able to check in an hour early after we arrived from our overseas flight with small children. This would have been helpful to our travel situation.
A few problems in the room were sorted out in minutes. Extortionate internet rates. Business Center out of the way and poorly equipped.
The place was clean and tidy, with a giant bathroom and nice shower. Included an umbrella to borrow and many other amenities in the room. Transit was further away than expected and the lower rooms have no view of the lake due to trees.
The fantastic back massage at the Spa! The jacuzzi was out of order for duration of weekend break.
The food in the restaurant was extraordinary and all the staff members were well trained and very courteous.
Friendly and professional staff, Recption staff was outstanding smart, informative and precise, Cleanness of bathroom was a bit weak, Cleaner has overseen some marks at mirror , in toilet and bathtop...no quality check?
The staff, especially Yan, were so nice and so helpful. I thought the breakfast was a bit expensive, especially if you were only having a coffee and some cereal
It was very close til Reeperbahn I got a flat tire, but the staff was very helpfull
location, room works in progress, poor reception
Friendly staff, close to reeperbahn but good distance away from it Rooms a little small
great location nice staffI liked the personal parking garage....coool
Excellent location, good overall facilities, friendly helpfull staff, excellent value. It would have been nice to have the Bar open a little later but it was ok as was
the single rooms are poor en small
It a nice hotel, centrally located. The rooms are a bit old, but clean and confortable. Breakfast is great! I can recoomend this hotel and consider staying there again! Parking lot are limited, but public transportation is nearby!
Good location, good break fast, tidy room. Small bed.
near where I needed to be be and public transportation Room was too small and except for 4 hangers to hang a coat or jacket, there was absolutely no room to store your clothing (no cabinet, no drawers, nothing)
The staff humoured my desire to try out my german, but could correct me with english when it all went wrong. the code system for access to the hotel was a really good idea. very hot, but the weather was unusually warm.
Location and cost-performance Showers could be better
Spot on, excellent location and excellent value for money.
The location of the hotel was excellent, and the shower worked well. The room was poor probably €20 per night would have been about right.
Location and facilities are good value for money.If you are planning to visit the RLD then this is the Hotel to stay. Easy check in and out, excellent value for money. Access from the airport via bus and rail is easy, the hotel is located close to the rail station.
It was convenient for the shops and restaurants
The money, it was really cheap and (if you don't mind being in the heart of the red light district) it's a good location. The rooms are very basic and smelt like stale cigarettes.
The rooms were comfy, comfy beds and pillows, good bathroom and awesome that check out time was at 11 not 10am Not being informed that we had to bring our own blankets was not cool, but worked out ok.
the staff were very friendly and the renovated rooms were nicely done but the building work meant it was not comfortable to stay in the hotel The renovation work meant it was noisy and dirty in the corridor areas. In the room there was a lot of plaster on the windowsill which had come down from the buidling work above. The phone did not work and the wireless connection was very slow.
We got a cheap rate through booking dot com and we thought it was quite luxurious for that price. The internet access did not work while we were there.
Perfect location in the beatiful and fun planten Om park and next to a train station that is only one stop from the central station. Can also easily walk downtown. The staff was friendly and helpful. Great value for money! The shower could have been cleaner
The excellent treat of the hole staff and the confort are the best points of this hotel. The staff is wonderfull, helpfull and they solve us all our doubts and concerns. Very confortable beds and pillows, very nice decoration of bedrooms, quiet, nice views of the hole city, perfect shower. Near enough from city centre and shopping area with a short walk and next to all public transport. Taxis just at the front door all day. Everything was confortable and easy. As an example, they have got a couple of PCs with a direct acces on the main screen were you could print the boarding cards for your trip back. And its free! Really fantastic in all ways. Nothing at all.
I can’t believe that a hotel could keep receiving guests while they are doing a major renovation with loud, annoying noise, disturbing guests in the entire building. They have been doing this even on Saturday!
Sound proving of the rooms are very marginal.
Modern design rooms, reception & restaurant areas only 2 lifts out of 6 were in operation, noise from 8am to 8pm, general feeling of 'a hotel under reconstruction'.
great rooms construction, elevators are slow
I like the GYM, suana & steam room, I can relax in the sauna after my exercise... cool Nothing, so far so good
Amazing window view. Special in the Early Morning !
It is the perfect Choice, very friendly staff, very clean rooms, a great location next to the botanical Gardens which also close to the city center, only 1 station away!!! It is Just perfect =)
freindly and helpful staff.good atmosphere.within walking distance of everything you would like to see during your stay in hamburg.
Facilities for my 15 month boy. 15 mins by car to the zoo
Acceptable room with small kitchen facilities - possible to self cater for breakfast. Bit distant from centre of city. Local underground line closed for upgrade meaning reasonably long walks to points of interest.
Peace, quiet and cleanliness.
Friendly staff, excellent sauna / spa area
Beautiful hotel in a wonderful location, very helpful and friendly staff.
The hotel was pretty luxurious with large rooms. The location was good -pretty close to the harbor. Expensive internet access.
Talented and friendly staff; excellent rooms
Large room and bathroom, central location, friendly staff
great room, very cosy restaurant menu could give more choice
Position in city
The location of the hotel, the bar and lounge area as well as broscheks restaurant and the quality of the food served. The front desk is very close to the front entrance and on an entrance during a cold winters afternoon - it was quite chilly standing around even for a few minutes - surely this could be improved.
Good location for shopping.. valet parking is available and we don't have to worry about parking.
Very good location,wide and comfortablle room. Shower was flowing weakly.
The location is excelent, in the city centrum. When arriving, (Friday, the 15th of October, 2010, pm.) the front desk staff was rather unfriendly and raw, with comments regarding the parking psibilities, and price level.
The location next to the center of the town.The service was very good.The price was very reasonable for a 4 stars hotel.
Perfect location for shopping and business in Hamburg. The rooms are good and so are the breakfast facilities. Old fashion with respect to TV and Internet facilities. acces to music, and Internet are too high charged.
The location. The one desk short time free Internet at the reception. The heating inside the hotel.
Good central location right in the middle of one of the city's most important business and shopping area. Very good american breakfast. We requested a room to be non-smoking, hotel didn't seem to try to fulfill this wish, although it seemed hotel was not fully booked. Also there was no bidet, which was supposed to be there according to description at booking.com. Only 1 bathrobe and 1 set of sleepers in a double-room. Bath curtain not water-proof, very hard not to wet the floor while taking shower.
very friendly, professional and helpful staff. clean bathroom. king size bed to leave absolutely no wishes open! :)
free wireless internet access building is not suitable for hotel use. there is no access to reception from people with special needs. 5th floor where breakfast is served is not accessible by elevator. there is no mini bar - incovenient for long period. no laudry service.
no noise at night;convenient location for U Bahn etc; good breakfast buffet The breakfast seating area could be improved if it was one room.
Excellent location close to the central station
Centrally located; quite near to the central station. Clean and comfortable rooms; high speed Wi-Fi; good breakfast. No lobby. A hotel should at least some space for its guest to have some coffee or soft drinks. No minibar in the rooms. No english speaking TV channel (at least CNN or BBC should be broadcasted).
The price was low The location is near the centre, but is in an unpleasant environment. Around the hotel are prostitutes and sex shops. I did not feel safe in the area
Clean, central, quiet, simple, confortable
Hotel fair but area was a bit grubby.
Clorailwayse to a main railway stattion. Rooms a bit small.
Good and friendly staff. Rooms do not have referigerator or coffee maker. Rooms facing the main street is very noisy. Breakfast is great and generous.