Easy check in and easy to use shuttle to and from the airport. Nice lobby and restaurant. Room was nice, standard. Good value, I would stay here again. McDonald's restaurant a block away, but nothing else. Bathroom not 100% clean, but good enough.
Easy access to airport Arrived after a very long travel day. Staff was unfriendly, room was fine but sterile.
close ot the airport very basic
It stayed there just for the night as I had an early flight from the airport the next morning. For that purpose the hotel is fine. The shower was not usable as the pipe was completely broken down so I could not fresh up in the morning. I complained at the reception, but they didn't seem to take me serious at all. This seems to happen more often in this hotel. I'll use another hotel at the airport not next occasions.
Nice room for a good price. Free shuttle to Schiphol made it easy to get to the airport. It's location made it a bit of a process to get to downtown Amsterdam, but it wasn't too bad.
Close to airport The air conditioning would not turn on unless it was warmer than 18 C outside. This is some weird Dutch cheap money saving tactic that keeps guests warm or outright hot, and at the mercy of what it's doing outside. I paid for the room. Let me control the thermostat.
Clean Uncomfortable bed and the wifi only had a good signal in the lobby. I had a room on the 3rd floor and could not get any reception in my room which was very frustrating
the shuttle to the airport was nice My refrigerator in the room did not work and they did not have an ice machine. The airport hotel really wasn't close to the airport. The airport shuttle did not run passed 11:30 pm.
Close to airport and free shuttle to airport. Clean room and friendly staff. Not close to walk to anything.
beeakfast was excellent. room was spotless. walls are paper thin. rude people woke me knockking on their friends door 3 doors down at 2:30 am. it sounded like they might be knocking on my door. their noise continued for over an hour and destroyed my nights sleep.
Noise from aircraft
Airport shuttle service was at its worst. On the day we reached, I had to wait for about 1 hour to get the shuttle ( it was told in the site that they have shuttle service every 30 mins). Then again another day, in a morning, when I wanted to go to airport, I couldn't go on time since the shuttle was full. ( they were operating just a 8 seater van, where as other hotels were having exclusive buses and big vans ) - Shuttle service was bad. - Receptionists were not very helpful and caring - Extra price charged while checkout
Nice staff, talking french... Breakfast is not enough furnished : you should arrive eraly to get enough orange juice for example !
the closeness to the city night life! there was no coffee/tea making stuff in the room, and their coffee and breakfast were expensive, for the price I would have expected the breakfast to be included
Good location near motorway. Good food in restaurant. Cleanness of the room was only reasonable. Restaurant staff pretty slow.
The help I got from the staf when arriving to the hotel. There was this guy who just did everything so my problem would be resolvrd.
The serviice was excellent. Close to the airport and the shuttle service was very good. The door did not have an extra lock and no peeping hole in the door. That made me feel somewhat unsafe.
Price, location, staff was friendly and engaging.
The beds were comfortable. We really appreciated the shuttle. Wireless free internet was very much appreciated. Staff was very helpful. We found it challenging to take our luggage through so many doors. Could some of the exit doors be used for this?
Friendly staff. Ninco at the reception was great!
nice room, clean, wifi internet free staff not so kind
It was very quiet Very confinient too have a little bus for transportation to the airport and access to the train . The busdriver very helpful and very courteous. No washcloths! The shower drape was too small.
Comfort and value
Free shuttle to the airport. The rug was stained and one of the upholstered chair was soiled. Also, no coffee pot or supplies in the room.
convenient to airport - lovely dining room and delicious food. it was a little further from the airport than we thought and we were very isolated.
quality of your dining facilities and quality iof the food
Late dinner, early breakfast, airport shuttel Airplane nois in the morning
I was impressed by the level of service from the personnel. I had forgotten my BB in the hotel , so I called in five minutes they called me back to say that they had found it.
Due to shuttle from Airport the queue for check in was bad - 10 mins
The Quad rooms are really huge and very comfortable. More than sufficient for our family of 2A and 3 C. The free bus shuttle between the hotel and airport is very convenient and runs on time. Reception staff were very helpful. They let me use their PC and allowed me to take a few pages printout. Rooms had no kettle. The walk from reception to the rooms using two separate lifts was a bit tiresome. No help from the hotel for this.
The food in the restaurant, the wonderful and welcoming open fire and the very high standard of interior design which was very stylish. We have stayed at this hotel over 20 times both on business and pleasure and love it. Despite this however the Manager was unable to offer any form of refund when we explained our Son and his friends would not be joining us for his 18th Birthday weekend as Birmingham Airport had been closed and all flights cancelled. a little understanding would have softened the blow as we were all devastated, especially as his Grandmother, to whom he was very close had died 4 weeks earlier and we were all really looking forward to a wonderful break.This lack of flexibility is my only critisism of what is otherwise an excellent hotel.
It was quiet and convenient.
location was great. staff was very friendly and helpful. They went out of their way to make things most comfortable for my stay.
We was staying in the family room, it coat a lot, but you get comfort. It was two rooms inside one, we have separate toilet and bath. We didn't take breakfast because we didn't have time, but it is really expensive. We use sauna it was nice after long trip.
how convient it is. the maid service was poor. they did not remove the plates, or tray from room service. They are also too anxious to get in.
Walking distance to Schiphol airport For lack of time, I decided to choose a Sheraton. Exceptionally so, because I've had quite bad experiences with that chain. This hotel, however, was OK as far as I can tell.
Rooms a little small for the price, compared to other rooms I have used (worldwide). However, easy access to the airport, for me as in transit over the night, brought some value to the price. Also, several of the TV channels were not operative. Too bad for a hotel in thic class.
easy to access from the airport and center of the city, reasonable room charge. no free space in refrigerator
Staff is very couretous and efficient. Make you feel very welcome.
it is convenient to ariport and train station, nice & clean and staff are friendly & helpful.
I loved not having to leave the airport but did feel that the room was overpriced.
Loved the service at the front desk and the rooms are excellent. Our room was smaller then the other couple we arrived with. This was due to a duct or support beam running down the side of the room. It made it hard to access the other side of the bed.
the nature arround the hotel was great, also the hotel was very calme an confortable the hotel absolutly need free internet!
The staff is very guest oriented knowledgeable and friendly. Rooms are clean and modern. Hotel restaurant is fine but limited menu and average quality and taste.
The proximity to the airport, but it took 12 minutes of taxi ride from the airport and cost us 30euros. But on the way to the airport, the hotel provided us a shuttle bus. The hotel had good internet connection.
it was near the airport,that was very important for us and we coold make trips from there no,everything was ok
The hidden costs eg: hotel menu did not list prices including tax so you were unable to accurately estimate the bill. The large extra amount on the bill was a shock. The receptionist did not explain that the security deposit was taken first and returned much later rather than the card details held and the amount taken if appropriate at the end of the stay.
was easy to get to the airport the price of the parking. the parking yard belong to the hotel, there's no other parking in the area, so you must pay for the parking even you are the hotel guest.:(
There was no drinking water in the room or tea or coffee making facilities in the room which is normal for all uk hotels.
Good hotel, near the good restaurant, lake is there for fitness, free parking, good price/service rate. My kids love the big beds. No remote control of the airco unit, can be switched off only by taking card out of the main switch.
Nice rooms, and park for running nearby. The shuttle is free from the airport, but not back to the airport. I thought the shuttle was free both ways.
The shuttle service when it was on schedule and could transport everyone desiring a ride to/from hotel to airport terminals and the few staff that were on duty ...usually weekdays Spotty shuttle service on Weekends due to mismanaging the requirement to transport many guests. I waited 90 minutes for the shuttle that transports folks every 30 minutes and after the third missed shuttle because there were more folks than seats, I spent 30$ on a taxi to "shuttle" me a few miles to the airport hotel....all this after calling them and they said they'd provide a ride - never happened so that's how I waited 90 minutes versus half that time before taking a taxi ....seemed understaffed
Ease of travelling to airport, friendly staff, Professional staff, clean rooms! Wish the breakfast buffet wasn't so pricey
Clean and spacious Things felt a little cheaply made.
Beds we SO comfortable! Hotel food and drinks were quite expensive.
great value for money
room size too long to get to central amsterdam. always shuttle and then train from airport to central. need train near hotel. also shuttle shuts off after 12 so I had to pay cab fare twice. also breakfast is super expensive.
Wonderful facility. Expensive food.
I left my purse in the restaurant during breakfast. My husband ran back to get it 2 hours later, the waiter remembered him and had my purse safe and sound with everything in it. He was very nice!!!
Wonderful airport hotel. Close to airport, with frequent shuttles to and from the airport. Very convenient for the night before we left!
the breakfast buffet was limited in choice
Breakfast was awesome! Very good food and clean. The room was very spacious and gym was clean.
Free Wifi, very friendly and accomodating staff
peaceful and quite..excellent breakfast and shuttle service from airport
-Nice hotel with a clean room, comfortable bed, and well-appointed bathroom. -The breakfast spread(not always included in the price, I understood) was very good. -The shuttle service is convenient (if you can find seat in one TO the hotel, that is; no problems FROM the hotel to airport). This is important because there is nothing, literally nothing, near the hotel and it is about 15 minutes ride to/from the airport. The restaurant was good but has practically no options for a vegetarian meal (surprising since vegetarian choices appear to be becoming quite common at most good Dutch restaurants). The front-desk staff was generally polite and responsive. -They share the shuttle service with another hotel AND a few parking lots. As a result, there is always a large crowd waiting at the airport. The problem was further exacerbated by one of the shuttles being a small van. -The driver of the shuttle (the large one) on the day of my arrival was extremely rude--he shut the door in the face of a young lady who was trying to enquire about when the shuttle was supposed to leave the hotel It didn't and took the Etihad crew to the airport instead). I felt bad enough about it that I went back into the hotel and reported this to the front desk (the Manager was "not available" to speak with me); have no idea what, if any action was taken against the driver. -The next morning, the hot water heater was not working, making it impossible for the guests, many of whom had to catch morning flights, to take showers.
Used the 24/7 Business Center - easy to use also late in the evening Missed one bus dep. as I did not know that it leaves from the lower level and not from the Reception level - this should be better communicated
nice bed, good internet, nice corridor decoration, good fruit and bread option for buffet breakfast television is not LCD monitor, breakfast: no live cooking for omelette
Rooms were large and king sized beds were comfortable. I particularly liked the exclusive brand of toiletries provided, especially the body lotion. It was heavenly. The location meant that there was literally nothing nearby. But if you take the bus to the airport, then there were more options.
Cleanliness and comfort It could always be less expensive
The staff are extremely courteous and professional. The free shuttle service to and from the airport is a very useful and efficient service. A very quite and scenic location and Amsterdam Central is relatively a short train ride. A minor criticism is that the TV is not flat screen.
Good service, very nice free breakfast! Very helpful with lost luggage at airport Stay was not long enough!
Efficient shuttle to and from airport
small detail, the sauna wasn't working
Pleasant and friendly staff.
Frankly-nothing. The room was dirty, had a smell of mildew or rot in carpet. The chair at the desk was rickety and unusable. There was no plastic bag for the ice bucket, the bathroom had two plastic cups not wrappped in plastic. The food in the lobby restaraunt was limited and i was served a clubhouse that was so dry it cut my mouth. The bartender didnt know how to make a martini. The bath tub was so small I almost fell out when steped on side by accident. The room was hot even though I turned heat down.
Bar and rooms have been remodeled since last stay, very clean very limited menu in the restaurant and bar closed at 11pm was told it was the quiet season (in August!) Very poor internet connection at always at this hotel.
service and gym the informtion given very expensive for what it is Restaurant too expensive
We were very pleased with this hotel. It does help if you have a car (which we did) as the hotel is not close to any transportation. You would have to use the hotel shuttle back and forth to the airport to get into Amsterdam. The room was very nice and spacious. We have no complaints.
Pool was nice and warm This hotel is more and less okay but I think the prices are too high because the room need to be renovated! And it was cold.
Near the visited company
Good facilities and convenient for airport and Schiphol offices. Limited and overpriced menu in evening. Outrageous wine prices.
It was a quick place to come to from the airport the free shuttle was a plus and I took advantage of it the 2 nights I was there! The hotel was super clean except I found a condom on the ground what the bed moved a little! Also I didn't like the single beds wish they had one big bed instead
The stAff lacked professionalism. The hotel was mediocre at best. We never ate there. The shuttle service was good. They did not resupply the room each day. The amenities were barely acceptable. The overall experience was barely acceptable. There is a musty smell in the hallways. there was a big blob of hair in a towel when I finally got a fresh one
Proximity to Airport Staff forgetting to give voucher for shuttlebus resulting in pushy bus driver and wasted time..and €19 for breakfast when I just wanted small fruit? Far too expensive so no breakfast
I like the big size of everything Distance from airport and distance from city center
friendly helpful stuff , nice clean room everything very much ok ----
The staff were quite curtious and pleasant. No delays accessing the room nor upon departure.
Great Price, modern, free airport shuttle, friendly staff. A bit far away from downtown, but that is not why one would stay at an airport hotel.
staff service food
location Could not open a window to get fresh air and air conditioning was not really adequate.
Information about material facilities(for example -sport centre etc.)
Hotel is very clean and close to airport. Hotel staff very, very friendly .
staff, food and room was very good
The bathrom was dirty with hair on the floor. Used soap in shower. Advertized free local calls and free wifi but was charged for both, for $200!
It was close to airport and the staff was helpful. It was clean. Loved the tea service. The lobby was pretty. Main thing for me was it was clean. I will pay more next time. The room didn't look like the pictures. I think you can upgrade to the newer rooms. Our room had stains on carpet and chairs and walls were scuffed up. I would say it was a 3 star hotel.
Shuttle service was well organized and worked well Dining here is very expensive and service for dinner was 'if you must I will'
My room was cleaned at 5pm instead of in the morning
Buffet breakfast included. Evening dinner selection is limited but still ok. Rooms very comfortable and clean. Shuttle bus to airport is quick, approx 10 mins to airport Limited dinner menu. Shower water pressure not good. Shuttle bus runs every 30 minutes so check timing to make sure you make it to the airport on time. Shuttle bus pick up is separate from other hotels. Pick up at STA office near Starbucks arrival 4 section. Not a criticism but not obvious location.
While it's a half hour ride into Amsterdam, the hotel provides a bucolic respite from the hustle of the city and offers significant value.
There are many choice of breakfast. We were very comfortable to sleep.
pleasant staff very comfortable room it was nice and warm excellent breakfast, no
Close to the airport
Friendly staff, early check in possibility
good position,bath and shower and separate toilet good no mini bar or air conditioning.Breakfast not always organised well.
The room is clean and wanderful. nothing.
Room was in need of renovation. Wallpaper peeling, stained carpet, door between rooms did not close and no control over heating.
Twin beds pushed together for a double, but were comfortable. Room was clean, staff helpful. We stay here once a year as we attend a fuction in the area. Each time we leave after work and arrive just about 10:00 pm. The restaurant next door to the hotel closes at 10:00. There is no restaurant in the hotel for dinner. There is no restaurant anywhere else near the hotel either. We drove around for 45 minutes and finally found a small kabob place and a pub. With all the businesses and backing up to a large residential area, we were surprised that there was absolutely nothing in the area in the way of restaurant, market or even a McDonalds. The bar in the hotel is open until 1:00 am. If you intend to arrive after 9:00 pm, make sure you have stopped to eat before you arrive.
The rooms are spacious and the bathrooms are clean. far from city centre
the staff. the location no elevator
Unfriendly & noisy hotel. There was a big overnight party during my stay..from saturday night .. until 4 a.m. of Sunday .. My friend lost som of her privite things.. one of th worst hotel I ever stayed.
Friendliness of the staff
The location - close to the airport
Convenient location Cleanliness of the room
Clean pleasant quiet no
The hotel is located close to the city center and an easy walk to the main shopping district. I was on a layover between the US and Denmark and the train and bus from the airport to the hotel were fairly easy to navigate even for an American who can't speak Dutch. The hotel is lovely from the outside and the restaurant on the ground floor is modern, welcoming and attractive. The room was extremely small - small bits of paper packaging from former guests remained on the floor under the desk suggesting that the room hadn't been cleaned very carefully. The in-room safe was broken. The bed was old and sagging, furniture was old and worn, TV was functional but old, no overhead lightbulb in the bathroom - no small bottles of shampoo, lotion, etc. just a liquid soap dispenser on the wall across from the shower and sink, so one must be careful not to drip soap on the floor when washing hands in the sink or taking a shower. In light of airline restrictions against carry-on liquids and gels, having adequate quality toiletries is important, especially for a "4 star" hotel. The hotel doesn't offer a secure place to leave luggage post check-out. They offered to let me leave my suitcase in a corner of the lobby by the front desk.
I got a new room quicly when I complained about the smell in the first room.The staff in the kitchen stayed 30 min extra. The smell in the room.It was hard to find, lack of signs.No possibillity to get any kind of food/breakfast when you have to leave early.
Something happened in this hotel, may be basements were flooded. There is disastrous smell of moldy stuff everywhere in rooms that they're trying to kill with no less heavy scent of deodorant.
I am a regular visitor to the hotel and will continue to do so I was woken at 2.30 in the morning, by someone banging on a nearby bedroom door and shouting to the occupant inside, this went on for about 10 minutes. I was very supprised your night staff did not hear anything
I like the bar and staff I do not like the price. For this price the breakfast is free at other hotels.
The modern style of the room with the technical enhancements and free movies on demand The shower was a bit tricky
The bed position was uncomfortable. Although the hotel has WiFi available there is no convenient table to put a laptop on
Location at the Airport Terminal with easy access to Schiphol Plaza This is my second stay there for the last 12 months. However, this time the rate was almost double in comparison with the first time - November 2008!
Almost everything. I really enjoyed my stay, and have recommended the hotel to colleagues. This is a 5-star hotel at budget prices, and if the format remains unchanged will be a huge success. Great news that one of the next hotels will be in Glasgow, which is my 'mother' city. No.
The voip phone system - such a pleasure not to be ripped off for phone calls! The free wifi was also very fast. Lack off a small desk for a laptop. The little round tables would be ok except that the lamp stops the laptop from being opened comfortably.
Very clean and effficient. Spotless, close to airport, very very modern. This place was bizarre. We felt like the Jetson's. Space age, really. Very wierd experience
Unique hotel located within walking distance of AMS airport. Very helpful staff and good hotel for a solo-traveler.
Yes. Value for Money Since most of the functionalities are controlled by computer, it needs lot of improvements. The software misbehaves frequently. In the mid night, all lights switched on automatically, TV switched on automatically. Etc.. The shower Handle is tough to use (while the hand is wet)
the staff was very friendly and helpful and the access to the airport was great!
The hotel is located in a very nice neighborhood of Amstersam, Hoofddorp. Nice restaurants and nice people. There is no coffeenin the breakfast. There is a maschine with instant coffee wich is far, far, far away on the real coffee taste. Every morning I went to the hotel bar and ordered a triple expresso for my breakfast, and for sure I pay for it. Probably you could consider to have a nice coffee maschine for the next tie I will be there...
The rooms are a bit small and the bed was not very comfortable, however overall it was very good and it is very clean
Hotel clean staff was attentive as you would expect from a Holiday Inn Express. Plenty of paid parking on premise. Shuttle available.. Nothing
Overall it is clean and comfortable. Good for a one night stop to get to the airport. Breakfast was good. The free internet is highly debatable. It doesn't have any speed to it and didnt work while we were there. Come to find out I think the free internet if 512 kb/s versus the paid internet which is higher. Also, the shutle takes a decent amount of time to reach the airport and has no timetable.
Their shuttle runs basically 24/7 which is very convenient for Amsterdam layover. There was no bottled drinking water in the room. They charged 5 Euros for a 500ml bottle at the desk.