Upgrading my room to better one Nothing
a/c staff dont clean everyday
Nothing Yes, the Hotel cannot be a 5 Starts Hotel, im referring back to the Rooom set up itself, (the carper, the bed, the TV, the size fo teh room, the Bathroom...) all were way below expectation.
twice blocked money from my kredit card for room
helpful staff, well located if one is interested in this district rather than staying in touisty sultanamhet bathrooms need up dating! no english movie channel, need kettle and tea and coffee facilities in the rooms
location rooms are need to be renovation
twice bloked money from my kredit card for room
The location. Its located in downtown Istanbul. Hat disappeared from the room. Took over an hour and a half to do check in. They tried to include a breakfast package that I never hired.
The staff. They help you with any kind of problems or questions that you may have.
the location is brilliant The bed and pillow were very uncomfortable. It was impossible to sleep especially on the side that faces the square because it was too noisy. Windows were not thick enough. I was charged immediately after I made my reservation, contrary to the rules.
location, garden and pool area, extremly attentive staff the Ambassadeurs bar did not meet the otherwise high level of the hotel: cocktails were really poor
Rooms were gorgeous, staff was extremely courteous and helpful. All the facilities were a "10" in luxury Food/Beverage prices were obscene. $65 lire for breakfast (that's about $50+ US) . A coke in the bar was $13 lire ($10)
Location and the views are gorgeous. Fitness and spa area big, adequately fitted out, although its location at the west wing of the hotel makes visiting from the east wing somewhat too long. Breakfast hall is definitely too so small for this hotel that us and lot of other people had to wait to be seated at the table.
it is comfortable and well maintained hotel with beautiful views and convenience to stores and restaurants in Nisantasi a light breakfast e.g. coffee and rolls should be included so that one does not have to feel compelled to spend the 35 euros if all one needs is a light morning snack
Great hotel in a very good location. It is situated in the European side of Istanbul, so its less crowdy and noisy compared to the old city of Istanbul in the east side. The fitness center is one of the best i have ever been to. It has everything you can imagine. And all is for free (except the massages). We had to pay 20 euro / day for internet. Based on Turkey prices it is very expensive. And i think that such a great hotel should provide internet for free to its customers.
I liked the Location and the professional staff they have and for sure the outdoor pool. The room was on the seventh floor and I thought to see the sea I should get a room on the ninth floor at least.
Staff was great, in particular, Malike. Can't wait to go back.
Position of hotel. SErvice of the hotel.
The design of the Hotel as well as the facilities offered are of great asset for the customer. Moreover, the staff is very helpful and kind and accommodate all your requests. Overall, the Hotel managed to create a distinguished atmosphere and thus it is recommended for all those who seek a priviliged treatment in a great location with remarkable facilities. N/A
I liked the location of the Hotel, the room was excellent, the staff very helpful and friendly. No
I ve chosen this Hotel for the swimming pool since I was travelling with my small kids. Very nice seafront view and infrastructures indeed. The staff is very professionnal and helpful. They were really nice. Very good level of service and nice food.
It was really quite and comfortable staying @ Sheraton Hotel.
the open area to the sea ,comfartable area no
Overall, good although a little expensive. Will consider an alternative hotel next time. Internet service. Although I paid for it, the web access was down for over 2 hours and I therfore missed connection. Had to pay twice.
the view was excellent also the location of the hotel was perfect nothing in special
Great location (Marina, Shopping center). 10 min from Airport by taxi (6 EUR). Pools, gym and spa brand new and clean. Expensive (international standards)
The location. The view. Close to 3 malls and shopping streets. Housekeeping. Amneties.
personnel very friendly price of drinks
i like the location and every thing in this hotel. no
Becous it is Sheraton :)
The location for shopping cannot be better few meters from Istiklal Str. and 5min to Taqsem Square. Only the cleanness of the room was not up to that level.
well english speaking staff towel were old, extremely noisy at night time. and also bed's sheet were a bit smelly. in general we spend our worth night in this hotel, because we couldn't sleep up to 2;30 at night.
I like the location. The hotel is in the city center. Room has a nice view. The most importantly, I like the people who works at the hotel. People are so kind and friendly. I recommend that you listen their advices about where to go to eat and go out. They know the best restaurants and the places..
the Location in Taksim area evry thing is fine
good hotel staff, professional no
Great view and great staff. Overall I loved it.
rooms are small and not really comfortable do not value for 150 euro small size beds.
nice hotel we feel comfort, near to one of the famous shopping street, nice view,and it is easy to go to every where in Istanbul nothing at all
5 of 5 starsReviewed 1 week ago Our trip in Istanbul was for 6 days, and the idea was to find a hotel with an outdoor pool, to be able to get away from the hustle & bustle and chill out every once in a while. I’ve found that most hotels with pool have indoor pools and Hamam's....which is nice… of course... but in the summer heat, an outdoor pool is more what we need... Some of the high end expensive Hotels seem to have it but we didn't want to spend hundreds of $$$ per night... Anyway, I’ve found and booked the Marmara Pera and wasn't totally sure what to expect. Here our impressions: Perfect location in an upscale neighborhood, 1 minute from the famous walking street Istiklal, between Taksim square and Galata Tower. The building is the tallest on that hill and it gets you the most stunning views without any obstructions whatsoever. We stayed in room 901 and had a fantastic view over the city and river. Best of all was the sunset because the sun would go down right in the center of the window...absolutely beautfiful. The pool on the roof is not big but it doesn't matter because you are overlooking Bosporus river, the old town, the blue mosque, the whole shebang. You can overlook all directions from the Rooftop and again, you are on the tallest building around, so no obstructions. Very friendly & English speaking staff, easy check in Nice Amenities in the room Power outlets that keep charging your devices even when not in the room and key card removed from the main power switch. Our local friend mentioned that the restaurant on the Rooftop is excellent but we never actually ate there. Not sure if the hotel prices were lowered because it happened to be Ramadan or maybe because tourists bought into the terror scare that is rampant ever since 9/11 and stayed away... but we've only paid $80 per night for that room with the sunset view. Btw, there is a metal detector and 24h security at the entrance. I've visited Istanbul before and I think having a view and a central location is really making all the difference. I will come back here and stay in this very hotel. One last thing: download the App called BiTaksi and link it with your credit card. It's like UBER but it's what the locals use over here. I started already at the airport and never waited more than 4 minutes for a Taxi. This way, we’ve never had to hackle for price, got rejected because of the destination, or worse...got scammed when paying in cash... and believe me.... Taxi stories were my worst experience on my previous trips to Istanbul. Love Istanbul, don't get discouraged, help yourself, use technology and Apps to make the most of your trip. Stay open minded, be friendly, stay cool and you will get great things in return. Nothing at all!
Pool on the roof.
Great view! Exelent location with amazing rooftop and coctails , central ... great choice best view than the galata tower Gym too small
Fantastic Location and not so busy!
Not very good value for money!
Perfect place if you want to catch early plane in Istanbul. Staff are nice and the room is not a small one. Perfect airport view from my room. I could hardly hear any noise even if the hotel is near to the airport.
Very poor internet connection, difficult for business travel if you cannot rely on that
Close to airport and free shuttle. Nice and modern. Breakfast was awful. They charged us $50 for a buffet-style breakfast. My husband had some eggs and I had a bowl of fruit--that's it. We thought it was just included in the hotel fare until they gave us the bill, but it was too late to do anything about it.
The Business Suites are great. They surpassed all our expectations, especially in bang for buck! I'm not sure what the normal rooms are like though..... Food/Room service is very ordinary and overpriced for the lack of quality or effort expected!
hotel staff seemed very helpfull, not many speaking english but seemed very friendly. clean, modern hotel & very close to the airport & a shopping-center. good size rooms. excellent food served there was a cock-up when checking in but it was all sorted out
location- next to airport smelly room (Cigarets- even though you are not entitled to smoke)
The stAFF care for the customer
easy access from the Ataturk airport+ reasonable price No, but I only stayed 1 night and didn't try the restaurant
Your Reception staff Ozgou and Aykut have been very cooperative. They make a perfect hospitality professionals. thanks dears Though the signage shows that hotel is under renovation, those areas could have been kept covered. We really got scarred while being allocated a superior room amidst the vacant creepy rooms and hence we opted for astandard room ( no money refunded). The cleanliness - Carpets all over needs to be immediately changed as this would reflect on the image of the hotel. Laundry should be enhanced as towels are stained. Rest everything is fine
Closeness to the airport, comfort, bar and restuarant, wi fi free and the general feel of being confortable nothing
Location Rooms were too hot!! Airco was only able to heat-up the room, no cooling, with a temperature between 24-27, extremely warm and not good to have a good night sleep
Best Location, very near from Taksim Street , vary nice rooms and all the staff speak good english. Simply i had very good time. i can not remember any thin bad about Hilton istanbul.
comfort and quiet of my room Breakfast too expensive for those who eat lightly.
The booking was not known to the hotel staff.
Room Service was excellent and the location is perfect
The hotel was in a great location. Food was wonderful. The staff were friendly; however, the staff in the Izmir Hilton were friendlier. The room and hallways smelled of smoke despite the no smoking signs.
10mins walk to Taksim square, good facilities, quite and classy Some staff were not as welcoming or friendly as you would expect in a 5 star hotel
the sea view was perfect also the restaurants was very much clean and beatiful I did not like the room , they gave me garden room in the mezzaneen floor ,the last thing I was expecting to stay in mezzaneen floor at hilton , it was very deficult to change the room , that is why I advise every body likes to have sea veiw to ask that before reach to the hotel , also there were no hot water in the bath room and air conditioning was not working propeply
Very nice hotel, great view for the fireworks, very friendly staff, convenient for the conference center located just beside
We liked the closeness to the centre of Istanbul Old televisions in use. I stayed at Holiday Inn for my first night. Accommodation far superior.
The size of the room. The view and the pool The hotel is old needs renovation
Hotel staff were very friendly Food from room service was very bad.Did not taste fresh at all. wi fi should be free.
Staff very helpfull Everything perfect
good facilities, although indoor pool was closed for renovations. View from bar on 14th floor is spectacular, although so are the prices at +-E10 for a local beer. Staff throughout the hotel were super. Location is too far out from the centre. None of the mains attractions are within walking distance apart from the ferry terminals.Restauraunt prices and poolside prices are verty expensive.
It was an amazing stay. Superb attention to detail, breakfast was amazing.
The Scenery From My Room and From the Summit Bar @ 14th Floor 1- Food was not good. 2- It is far from the sites you need to visit in Istanbul
Luxury hotel, great service, superb location, excellent breakfast buffet
nice hotel the smell of the hall and the reception area and the monet resturant when they serve the beakfast it smells like kitchen and when you get out trhe smell is still in your clothes!!
Luxury hotel, great location, greatest view on the Bosphorus. I got a great deal moneywise as well.
Good location close to city, quiet environment, bosphorus view in some rooms No free wifi and extremely high charges to have access, rooms needs refurb to compete in the five star class
Breakfast buffet was the same for 5 days .. Location is not near Taksim square (you need a taxi for tl 12)
Not on the expected level
The view from Top Bar Roof Terrace No transfer to and from airport. No breakfast included in price
The location, roof top terrace has stunning views, excellent music and friendly staff. Breakfast had a fantastic choice of foods. All staff were very helpful. Meze resturant food should be more rustic and more like a traditional Meze, though the food was tasty. I thought wine was a little expensive, or have a more varied price list.
Good breakfast Nice people
tremendous view--great room service ==just the place to get over jet lag. fridge temperature not cold-AC seemed a bit faulty
Cerca de la estacion del tren buen desayuno Personal amable en recepción y restaurantes Bonitas vistas desde la terraza Nos toco una habitación en el segundo piso que la vista no era para nada agradable y el tamaño justo Cobran un extra por el uso del baño húmedo ( turco ) y del hidromasaje Habitación de tamaño normal , nada espaciosa , más bien justa
Great location. Very clean rooms. The concierge person (Lulah?) was very nice, helpful and service with a smile! The rooms very stuffy! I guess the a/c was turned off. Also you could smell smoke coming from the smoking rooms. The front desk/front door staff need to smile more and be more pleasant.
24hour room service
The only thing I really liked was the location. The room was very small for 2 people.
Location was perfect, clean, staff very friendly, amazing breakfast and good food whatever you need. Also upstairs has a nice view from the city. no problems
Breakfast was good. Staff was very friendly and helpful. Room was a little small by U.S. standards, but adequate. General location was not that great.
the tv is very bad and poor
The room had a nice seaview, TV with a lot of programs. Hotel staff on reception was rude and impolite.
the terrace the room was noisy, no phonic isolation. the room was very small.
Excelant location , clean, quaite, Price of the hotel , no promotins
The view at the Bosphorus from the terrace of the hotel. Due to the traffic it's very hard to reach the hotel between 3 and 6 pm. It took us several times about 2 hours to get from downtown (blue Mosk, topaki palace, bazaar, etc) back at the hotel.
the coolness of the ambient
Very close to Bosphorous and lively cafe, restaurant, street market area. Good breakfast. Small room. Long way to airport. Traffic sometimes came to a standstill outside.
There were a few mixups with staff not understanding room service/bar order
the landscape from the window! the rooom was too small and hasn t balcony!
Nice location directly on the Bosphorus in Ortakoy - great night life in the neighborrough
Great Stafd very helpful with giving advice and arranging transportation. Great Turkish Bath, hot tub and steam room
looking to the bridge and ortakoy camii room's bathroom
room design and bath cleaneness. iam thankful to the hotel since they upgraded me to better rooms ( coonecting rooms) no swimming pools.
the Location and the fact that for one specific incident they went beyond the call of duty to help me out. Although the staff was willing to be helpful they were not very specific on how to use public transportation or even give more specific instructions on how to get somewhere like the postoffice..
very good location
Nice hotel in the center of city and close to everything.
They don't do what they promise. Pets are not allowed. Parking is not free. Restaurant service is slow
Right in the middle of the torist part of Istanbul easy to walk to all of the main attractions,eating places and shops, a great time was had by all of our party. Had to pay extra for real orange juice at breakfast.
Employees were friendly, location was perfect for a weekend of sight-seeing and the room was also good considering that we just needed a comfortable place to sleep. Drinks in the bar are slightly overpriced.
Perfect location, Good quality roof restaurant At the breakfast you have to pay additional fee if you want to have fresh juice or espresso or omelette. The Wi-Fi internet is free, but with very poor quality!
the location of the hotel is so good,near to the Metro and also near to Sultan Ahmed area.
Location, hotel's design.
the area around hotel. small room... little expensive 120 euro for a night
Great location (close to everything one needs), the views and the style of the hotel.
The location, the room and the breakfast were good. Our room was very close to the central air conditioner engine, that started runing every morning about 8 AM. It was very noisy and it was impossible to sleep after this time.
Location is good stuff, breakfast was not really good
Sea front location of the hotel. Got the room on the back street side. The staff was willing to change the room to the sea front. Small but clean and warm room. Small rooms, simple breakfast, not so neat access to hotel from Sultanahmet
Hotel staff was very nice and very well behaved.
The hotel was very comfortable, the staff was always available to help book trips and answer questions. The breakfast was varied and good quality. But the staff made the hotel better than simply a quiet room to relax in. Poor internet in the rooms, difficulty connecting to internet despite the staff providing numerous passwords
Room was clean, the personnel was really nice and helpful. We had a nice view on the marmara sea from our room but also from the restaurant. Even though the room was close to a main road, we did no hear it at night.8 minutes walking distance from Aya Sofya and the Blue Mosque. We had one dinner at the restaurant and the food was not as expected.
Good hotel, good location not far from Agia Sophia.
Beautiful view, quieteness
easy to reach it noisy place
Location and design of the hotel and friendly staff. A minor thing, but the cleaning crew was a little noisy and you can hear them in other rooms next to you.
I'd like stile and romantic design of hotel breakfast was so pour
Rooms were nicely decorated and had many automated features. NOISE level was unbearable, I couldn't sleep all night due to SUPER LOUD music followed by a fight right outside my window. I ended up going to sleep around 6:00am. TV was nicely mounted on the wall, but hidden behind glass which made it unviewable; also TV size is too small for the room size, can't really see much from the bed. No breakfast facility on location.
Excellent concierge service, design, lovely spacious rooms, attention to detail (maids turn the pillow during turndown from "Welcome" to "Sweet dreams" :-) bar and restaurant, terrific breakfast, location. Average reception staff: they charged (not just authorized) my credit card on check-in without asking for my consent and for higher amount than the accomodation costs were. The overcharged amount (not much but still...) was given me back on check-out in turkish lira, hardly needed on your way out of the country. Not a disaster but surprising.
Modern Terrible terrible terrible view , extermly dark , modern design but not soo good. verrry dark again and dull, over-priced for a hotel with no view whatsoever.
I mostly liked everything
all staff were very helpfull and easy to communicate with them in english quick survice bathroom area wasnt that comfortable, shower only with out a bathtop wasnt enough.
We nice hotel. Brand new, clean, nice staff. You will be charged for everything in the hotel except for the room (e.g. breakfast, bottle of water next to bed, etc.). Prices for the additional items are high (breakfast = app. EUR 25, bottle of water/coke = EUR 6)
The W Istanbul is centrally located on the European side in Istanbul, with several shops and restaurants just around the corner, Nisantasi is also a short 10 minute walk away (exquisite shopping). Vogue, a rooftop restaurant and bar, is also a short 2 minute walk away. The hotel is clean, trendy and very comfortable. The staff is very helpful and service was excellent (sans the mini-bar items that I never used finding their way onto my check-out bill, which the staff swiftly removed). Would highly recommend the hotel to any solo travelers or couples. I would have liked for there to have been a salon and for the gym to have offered yoga classes (or any other sort of fitness class).
Location The room was not user-friendly. It looked like a party hotel designed for vary young people.
Breakfast was great! Location was great and so was cleanliness!
The beds were amazingly comfortable, and the staff very friendly. Lobby was nice to sit in and relax after a hard day of sightseeing, and the free coffee was always welcome. I felt that the rooms were a little bit dark, and in fact the whole hotel was sub-optimally lit.
Location, Services , Landscape, hospitality, Gym , rooms, food
Everything was class act. Staff, luggage storage, room, cleanliness. Gym
Our hotel was large and spacious with nice view and one of the best bathrooms I have seen in a hotel yet... Completely recommend.
Very nice spread for breakfast and lunch. I stayed at the Grand Hyatt Istanbul for business. Upon arriving at the hotel, I learned that the hotel had incorrectly booked my reservation for two extra days at the business rate (I had booked 2 days at a lower rate, as I would be staying for leisure and did not want to pay the higher rate paid by my employer). Rather than fixing this, I was told to deal with it with my agency, even though I had a copy of the email confirming the length of my stay. For a 5-star hotel, this is an okay option--nothing special compared to others in the city. Most of their hotel staff are nice, but many (especially reservation and reception staff) are fairly complacent and could use a refresher on etiquette and courtesy.
great hotel, great location in the heart of the down town. really liked it.
Excellent service, excellent approach to the score, so it Should Be Every hotel, all staff in August nalerzy great praise, recommend
close to center limited facility
Reading was impossible in bed as bedside light was too dim. This is the reason for the fair rating only for comfort.
Very good position close to Taxsim Square. Well run hotel with friendly staff and well appointed bedrooms.
The lobby! They charged the full amount of 4 nights on my visa card before my arrival !!!!!
The Turkish Spa is a must, clean, relaxing environment and great service. The Hotel Location is also very good, in a calm street, coffee shops are open 24h, in the heart of the city, 3min walking from the centre (Taksim Square). Ideal location in Taksim The Buffet was good and various plates/dishes/ but the quality could be much better.
Nice place My reservation Didn't Reach the hotel which made me make a new one although I have been chrged for it.. A refund process is being done by Kyak.
hamaam A five star hotel that do not have irons at all ! We were told that they only offer a pressing service at a cost ! A swimming pool that we have to purchase swimming caps for in order to use. The first room we were given had construction outside it and when asked to be moved we were told the hotel is full! Five minutes later we were told they have a another room...
They charged me in Turkish currency despite me receiving a quote in euros They charged me in Turkish currency despite me receiving a quote in euros
close to the historical sites
its location is excellent. except of trying to charge us for more about picking up from the airport everything was fine.
Too much communication between the rooms
location they don't have terrasse
The location and also the breakfast. Our room was the cheapest one, so be ready to stay next to the elevator and no view at all since there's another house next to the window.
the thing we liked the most is the location and the price with a clam room decoration the staff was realy very friendly
the room was quiet, nice view,.. we were on the last floor, all the smoking coming from downstairs cumulated in our place.. maybe an open window in the stairs would help..
Good position>frendly staff
Location was great and staff was friendly and helpful. Value was great also.
The family room was large enough and well situated in Sultanamet
The staff We had an amazing stay the staff were amazing , especially with children ...however the only time we were disappointed was when the concierge sent us twice on a wild goose chase for dinner and both times the restaurants they suggested were closed and had to find alternative options and that can be quiet difficult when you are travelling with two infants and one child (<5)
Bosphorus view of the room is espectacular in addition to that the room is extremelly comfortable. Breakfest delivered at the room could be better, food was not hot and breads were not fresh. Definitelly it is not worth to order breakfest at the room.
The breakfast and the turkish delight! Internet access fees.
The hotel is very classy and very relaxing it is a pleasure staying here
the staff were very helpful ad friendly they answered all of our requests i love the view if the breakfast . the rooms were quiet dark in the evening and the it was on a lower floor also, as i asked for connected rooms the put in in handicapped rooms which i didnt like at all.
The hotel staff are very helful and the attitude is great. Also nice breakfast and the rooms have big bathrooms It's a little old and the Internet is expensive, the free Internet in the lobby is very slow.
the attention and promptness of the employees of the hotel. they are excelent
great location and veiw ..staff very friendly price
The service and view Location
in the middle of every location you have to visit so so so nice
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
It's Location. Air Conditions.
The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
One of the best None
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
our room view
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.