The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
The location of the hotel is good, the staffs are very friendly. The television is very small.
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
the music, the food, the pool the rooms and the bathrooms
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
The staffs are very friendly & helpful na
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
We enjoyed our stay, the staff were very friendly & helpful. Nice character & atmosphere The massage at the Spa (for Bali) was not up to standard
Gardens, plenty of sun lounges expensive internet - previous hotel we paid 10,000 IDR for 1 hour! Bathroom easily became wet when showering - water everywhere. Couldn't get taxi from hotel. Requested twin beds, got a double. Requested late checkout, not available. And room 1111 was very noisy at night.
great landscaped gardens good beach access receptions ready agreement to change rooms to overcome noise problem shortage of pool towels desk will not call taxis very noisy corridors and gathering areas at top of each stairs partularly late at night poor noise deadening between floors
Great location,helpful staff. I booked the deluxe chalet but this was just a deluxe room and there was no private area
great hotel, fantastic swim up bar. rooms very clean . a very enjoyable stay. cental location .. overall a great place to stay
The hotel was right on the beach and eating places, shops/markets were within easy walking distance. the pillows were a little to firm.
We were upgraded in to a villa by the beach. We were all pleasantly suprised and the location was awesome. Beautiful view, nice rooms, perfect location.
it is nice to out of the "thick of things", good area to eat.
The hotel staff were very accommodating and very friendly. The rooms were very clean and were made up each day with fresh sheets duvets and towels.
The Gardens and pool were great The rooms need to be sound proofed i could here the people in the next room word for word
The swimming pool was so beautiful and the spa programs are on promotion at the moment so I could have it a great deal!! Of course the restaurant was good as well and the price was quite resonable. mosquitos....but I think wherever you stay in Kuta, it will the same.
The poolside view is excellent during sunset
Location was excellent and across the street from the beach Room was small with minimal facilities.
location is excellent make sure you ask for a non smoking room - the smoking rooms stink; also note that they close the pool for private functions so hotel guests cannot always use it - usually without any advance notice, breakfast choice a bit stale
the resort was peaceful. a very mature environment. when we asked if we could book an extra night, the staff at the reception desk we not helpful, quite rude and said there were no available rooms. When we checked online, there were several available. When we approached the staff about this they were even more rude and said we would have to prove it to them by confirming online then printing at a drugstore and then they would see if there was a room available. we went else where for the night.
The Problem was that booking.com used the wrong mailing adresse of mercure so as we arrived they did not find our reservation. That was the information on the reception.
Accessibility For hotel guest, they would have organize free shuttle service to/from airport.
location, service, great roof top pool bar closes too early at night...
It's very close proximity to Kuta Beach and main shopping area - it's right in the heart of things but set back off the road enough to be quiet. The beds were on the hard side and our room 311 was under the kitchen on the 4th floor so our sleep was disturbed by noise from above
The hotel staff very friendly The hotel room is to small
Nothing. Everything. The service was awful. The pool had algae growing in it. The room was dirty. It had not been swept (hair was on floor). The room was tiny. I was told it would have ocean view but all I could see from my room was the pizzahut sign. I reguarly use Accor hotels when travelling in Indonesia, but I won't again.
The resort was beautiful. The breakfasts incredibly diverse. Location was great. Hardly noticed the building works that were going on.
The location is perfect: true beach front and 15mins walk from the kuta vibrant centre. so clean, nice gardens, walkways, good pool/bar. the food is perfect and the breakfast can cover lunch and dinner;) we have been upgraded for free as well!!
Hotel was very nice, modern and staff were very friendly and attentive. Rooms were modern and clean and had good facilities.Good breakfast included also, and pool areas and proximity to beach amazing. Wifi in room was periodic and only had limited signal. Room could be very noisy in morning with cleaning staff and younger guests outside of room. Otherwise very satisfactory.
The Padma has great facilities, very clean and grounds beautiful & well maintain. The buffet breakfast included in our price was great and value for money. Great for couples, groups & families. When asking for information or questions the staff knew very little or didn't know at all. It was hard to get an answer to something which was alittle worrying as I was pregnant. Hardly any chairs free by the pool, It was also very annoying that people would leave their towels on chairs and leave for a couple of hours, just so they can keep their spot by the pool. Although there is a sign saying you can't leave your belongings for longer than an hour! It takes quite a few emails for someone at the Padma to get in touch with you, espically if you are trying to organise transport pick up from airport. Make sure you give plenty of notice if you want to be picked up!
The grounds, the buffet breakfast and the very attentive staff I thought the food and drinks were slightly over priced
The hotel is clean, luxurious with beautiful gardens and excellent facilities. Children are treated wonderfully by staff at all times.
Acces direct to the nice Beach of Kuta. When booking we were advised we will have access to the "Garden Lounge", but finally the General Direction refused us this access regarding our E-mail Booking!! In July difficult to find a sun bed near the swimming pool. The hotel is overcrowded. A huge part of the hotel is on rehabilitation works: This generate heavy noise which is disturbing for a real relaxing. Restaurant not available. the SPA has provisory moved in a simple room. A lot a services not open due to rehabilitation works. but the price is the full services price.
The buffet and other menus were excellent. The location was good - close to the beach and Legian restaurants and shops. Staff were friendly. We paid for a room with access to the private club, which was not good value for money. Room was not ready when we checked in. Children under 13 not allowed into the club during happy hour. Pool was large but surrounded by a sea of mostly reserved deckchairs.
nice rooms, beautiful terretory, location noise isolation of the rooms is poor but it wasn't a problem for us
The layout of the Villas was good The service of the B'fast was very poor, and not clean. Food came in very cold, have to cover it properly, Flies flying around.
Jay was excellent. He attended to our needs promptly and good naturedly. The sunsets and sunrises were beautiful...and it was very peaceful and restful. The fact that we felt 'confined' and couldn't come and go as we pleased.
totaly cheating! internet is not available although they promised they have. Shower water was smelling bad because of contamination. I complained about it. They said, they know it and they are working on it to fix. but still let customers to stay there. left hotel earlier then booking. not propessional management. i would totaly disadvise this villas. there are better and cheaper ones
room is not clean and tools as well also the bath room + swimming pool full of insects i cant eat or drink off of hotel room glasses or anything else they supply + there is no Restaurant
Nothing Not value for money. Old, dirty swimming pool water. Far from the beach. Not fair, I.E. they offer wifi free on the web but they give you only one hour, after that you must to pay.
Lovely having the private pool & outdoor area. Very comfortable & private. Bathroom shower sprayed everything, too far from town if walking, breakfast was only offered when I first checked in & had to complete form then & there for next morning - after that never offered again. If wanted to contact front desk had to walk down there - no phone connection. No instructions for safe.
I really enjoyed staying at these Villas with that helpful staff. I just advise all tourists to be patients and enjoy they trips instead of complaining of not that cold juice or a fly in the sky.
I loved the privacy, and private pool in our villa. Very quiet, as it was situated away from town, but only 5min taxi ride into town. Wasn't their fault, but internet server was down, so we didn't have internet access. Also wasn't much information in room booklet, e.g. how to dial internationally, how to use the safe, etc. Staff were very helpful, though.
The villa has a very cozy feel. The size and arrangement of the villa are just nice. The bathroom has a weird smell and the floor underneath the pebbles is not cleaned properly. Strands of hair could be found lying on the floor at the time of arrival.
We enjoyed our stay at bng very much. The villa was very confortable. The pool was very clean and private. We had some requests and the staff were very happy to oblige. Even though the villas were a little out of the way from Seminyak, the taxi services were excellent. Initially we found the breakfasts to be rather uninteresting. However we talked to the manager and explained we expected a better standard of food. From then on we were served fresh juices and fresh food. They need to maintain a high quality of breakfasts to complement such lovely accommodation.
The staff at this hotel were incredible. Excellent service.the fact that they offer free transport around the area is a big plus.
very peaceful at night time, privacy of villas
Villa was what i expected from web photos. nice pool, very comfty beds, quiet, pretty fish pond , large bathrooms - outdoor garden style felt a little uncomfortable to use the toilet sitting in a garden...but got used to it, kinda. Main desk staff were very accommodating with transportation around the area and booking resturants. Easy walk to the huge, interesting beach. Kitchen not really set up for use by guests. bare bones services, but what they offered was very gracious and well done. Fish were starving, get some proper fish food! Needed better lighting at vanity and dressing/closet area.
Beautiful villa with friendly service
Having your own pool was a bonus, much cooler than main hotel pool, more refreshing. Grounds were very clean and pretty. Dont be fooled- have enough Rp to pay final bill as on site quoted in US dollars they then convert to Rp at an extortionate rate then your bank converts back, at the end of the day our 5 day trip cost $130.00 more than quoted booking price, and that was with a strong Au dollar!!! If I new this on checkin I would have at least allowed enough Rp to save 1 convertion process. Only bedroom airconditioned, very hot in rest of unit.Outdoor bathroom looking tired even though new tapwear has been fitted, this was also very hot and you need to retreat back to bedroom for makeup etc as no AC as above. No sofa in living area only a very uncomfortable bench, they definately need to improve furnishings. Breakfast very poor variety.
The one bed room private villas are very nice. Lots of space and privacy, with a beautifully designed lounge and small bedroom + ensuite on the ground floor and small pool + master bedroom (with ensuite) + outdoor lounge & kitchen area on the lower ground floor. Service is excellent, the common swimming pool very nice and treatments at the Spa a real treat. Free shuttle service to the beach (a seafood bbq on Jimbaran beach is a must do) Upon arrival we were given an "upgrade" to a two bed room villa. Whilst these are very nice and spacious, they are more suitable for families or two couples or friends sharing. They are not private villas and are set up as terraced houses over two floors. For couples, I recommend the one bedroom villas; we asked to be moved back into one. Music in reception and restaurant leaves room for improvement and the food was not as good as other places we stayed on Bali.
the villas were very comfy and felt like a little home away from home slight plumbing problem,but fixed a.s.a.p.
The staff were wonderful - smiling, helpful, caring, welcoming. Excellent car service to the beach and local area. The room was a little tired and the towels although clean were a little old. Water pressure was a little off.
Clean, comfort... good~!
We were upgraded to a 3 bedroom villa private pool with 2 of the rooms blocked off (there were no 1 bedroom villas available) The villa was beautiful, comfortable bed and the outdoor shower really special. Very relaxing environment.Affordable luxury! Would definitely recommend to others. Good location, short taxi ride to kuta and beach. Some of the lights weren't working, in the pool and they were unable to be fixed. Also as the main living area is outdoors there is a small problem with mosquitos although the hotel provide spray and incense to help.
The private pool as a part of the villa and the friendliness of the staff. The coffee at breakfast was very ordinary - not a big deal but important if you're a caffeine addict! An espresso machine would be a great addition.
Nice facility, convenient location, friendly staff I found mouse in the room. And the hotel should do more work to get rid of mosquito. I got more than 5 bites for one night stay
The grounds were kept well, staff were lovely, free shuttle anywhere you wanted to go, Not too many people like major hotels. The rooms could be a little updated, no dvd player Tv was very small, appliances at breakfast were very old.
Very helpful and friendly staff. Beautiful and well maintained gardens.Good shuttle services to points in Bali. Breakfast was a bit ordinary.Dinner meals were pot luck. One day good next day, so so.
Amadea was in a good location on Jl Oberoi (i.e. eat street). The staff were friendly and helpful and the rooms were clean and modern. We stayed as a group of four in two twin rooms and thoroughly enjoyed our stay. The pool is nice and has a bar for cocktails during the day until 6pm, so great for relaxing with friends. Breakfast is served in a restaurant that is linked to the hotel at the entrance, and had all the options you would expect. Overall a very good hotel in a good location in Seminyak (although not close to the beach - 10-15 min walk away). I put in some dry cleaning in to be done by the following evening which I was assured by the staff would be done before we all went out at 6pm but unfortunately it was not. I had planned to wear one of the items but as it was not back in time this was obviously not possible. This was quite disappointing and I ended up having to buy something else to wear. Other than that one small blip it was a great stay.
Quiet location, good pool service, ok breakfast. A little run down, unorganized front desk, no free internet, rooms offered first in ground floor were dark and did have twin beds despite having booked double bed. When we got moved the second day to the upper floors the rooms were much better. No standard rooms have sea views but look at the run down central suite structures and the (nice) gardens. It is a far drive for restaurants and bars.
Nothing was impressive about this place. Nothing to comment really! Location is out of place. Menu is far more expensive than what you get outside. We arrived hour early from a long flight & were made to wait for an hour. Once we got in to room, Aircon was leaking & there was water at the door. Again they took another hour to give us better room.front desk staff cud not speak good English.
The layout and design of the entire resort was amazing.
Very quiet part of Seminyak. Perfect if you want to be away from the busier parts of the beach. Rooms were a little on the dirty side and lots of insects at nighttime. Far away from the nightlife.
Peaceful. Food very poor. No entertainment.
The hotel is situated in beautiful Balanise style gardens and right next to the beach. We did not swim at the beach (the beach looked rough with a bad rip) but used the pool all day. Pool side menu was good and reasonably priced. Loved happy hour(s). It is a shame that people reserve a sun lounge all day by putting a towel on it. Can't beat them, join 'em, I guess.
I was very happy with the location of the hotel as well as the excellent service offered by the staff.
Nice view and quiet. A bit far from Kuta town.
it is on the beach comfort of the rooms and the hotel and no good walking roads, only can go on the beach
T staff and service was wonderfull. this was the second time at the Grand Balisani and we will be back again. Great breakfast but didn't eat meals at the hotel..
The location and pricing and comfort. My money was stolen from my wallet left in the hotel room. The management placed the blame on myself saying that i might have spent it. but i did not. the sum was 30sgd in IDR which was 200,000. Although it was a little, it was my money in the wallet that i had put aside and not touch. I have two wallets. The management did nothing to recover an unhappy guest and said something along the lines of "the cleaner is earning 3000,000, what is 200000 to him. they only recovered this issue after I asked for some form of compensation as i wasnt satisfied. they then gave me free airport transfer back to the airport.
the food of the restaurant and the swimming pool the room had always bad smell coming from the bathroom, very unconfortable. No pool towels, always they said finished.
my stay at dekuta is great... friendly staffs,gd location,easy access to other places,abt 20 mins to airport if there's no traffic. not convinent if u have elderly or people who have problems climbing stairs as the hotel do not have lifts.
The stuff tried their best to solve issues. Broken condicioner in "superior room" and contruction working at night in front of the balcony. Grey towels. Poor breakfast.
I thought the staff were very polite and curtious, and always ready to assist with any enquirey.and i have no hesitation in recomending this hotel to others.
Friendly and helpful staff, quick response and great location (close to the action) Not convenient for people who think of renting a car without driver due to bad traffic going in/out of the hotel area.
My girl friend and i found the Annora Bali Villas very unique with exceptionally friendly staff. First impression was a very homely atmosphere with attention to detail most other accomodation do not have. The flower ladened bath tub on our arrival and the treats delivered in the evening was that extra special piece of service we have not encountered before. No
staff were fantastic, did everything they could to make our stay enjoyable and comfortable. thoroughly recommend annora to any couple seeking a bit of luxury, romance and privacy. Thanks again guys for a great time:)
The superior room was beautiful and two steps from the pool. The pool area and ground floor is beautiful and the hotel is well located near nightlife, shopping and the beach. first room had balcony doors that didn't lock for some reason but was otherwise good. So they gave us a discounted upgrade to a superior Room. However they had forgotten to put towels in our new room too.
Good breakfast, very quiet. Bathroom was not very clean, soap and shampoo were already used. Near the beach but far from shopping.
excellent location, very good breakfeast and food in the restaurant, wi-fi work fine even the room, close to the beach and to the main road everything was good
The quiet atmosphere and always nice and smiling employees May by the breakfast can be more various and on the first day the towel in the bathroom was dirty
Great hotel, fabulous rooms,good well priced hotel.The pool is clean and its an easy walk to the beach and shopping
the price of the rooms the bad lit road up to the hotel