Staff, room and Thermals are amazing. Area for guests only is very romantic and peaceful. Thermal waters in area for guests only was not as hot as described by staff. Due to rain, all bungalows were dirty and wet. Staff could have been more on the ball on that. Perhaps covering them with plastic sheets so they wouldn't get so wet.
Rooms, facilities Price of breakfast
The thermal pools The cleanliness was horrible. Dingy and smell of mold. The facility needs an update badly
Had a wonderful stay. Great location to explore the rain forest of Costa Rica. Had a wonderful room with beautiful views. Fabulous bathroom with huge Jacuzzi tub and separate shower. Staff were very friendly and attentive. Great to come back to the resort after hiking, zip-lining and ATV-ing and relax at the hot springs. Will definitely return. Breakfast was very expensive. Buffet was $25++. The bill was $125.00 for our family of 4. We shopped in town and had breakfast in the room. Was still enjoyable. There was a fridge, coffee. Would be nice to have options for breakfast.
It's a magical place that never disappoints.Very family friendly yet very romantic, too....They have also made improvements and updates to the Spa. The only negative thing is you are totally watered logged after 48 hours there. We only stay 2-3 days max. Then head to the Pacific coast.
Ultra luxury accommodations if u choose the Rainforest room. What makes this place extra special is the Shangri-La, the exclusive hotel guests only portion of the thermal spa. Can't wait to go there again!
The hot springs make it worth the price. We stayed for one night, but enjoyed two days on the hot springs and pools. We absolutely loved it and recommend it. Do not expect great food. Both breakfast and dinner were highly overpriced for the quality. Dinner was so disappointing, we spent about $100 for two entrees, one appetizer and two beers, but the ribeye was could barely edible, and the special nothing to brag about. They also offer a buffet by the pool for $39/person, which we didn't try. Breakfast for $25/person was also a rip off considering I only enjoyed the fruits and yogurt. The rest of the buffet was not great, so I barely touched it. They need to invest in better food in my opinion...
Everything was perfect. Best service and facilities! Amazing! The breakfast is expensive
The surroundings were beautiful with the volcano as the backdrop. The staff was friendly and accommodating. Shuttle service to spa and springs was very timely.
Everything was Amazing A less formal eating option and less expensive breakfast.
Great location. Unbeatable views of Volcan Arenal. Wonderful pools and grounds. Great restaurant. Large clean air-conditioned rooms.
We loved the hotel! Too bad we only stayed one night because they were booked. The photos in the internet does no justice.The staff was very nice and everything was very clean. The room was large and it felt like a luxury hotel. The garden was very pretty and very well kept. The view of the volcano was beautiful. My daughter and her husband got a massage at the spa and they said the setting was beautiful in the lush gardens next to a river. The hot spring pool are drained and new water is put in in the morning. Loved everything about the hotel. Only regret is that we didn't stay there more days. We went the next day to another hotel that was more expensive and was not as nice.
Value. Cleanliness. Room is small
The hotel has some amazing pools which were a bonus. Hot, warm and cool pools with a swim up bar. The included breakfast was a pretty decent buffet. The view from the rooms was amazing, and the rooms were cozy. Plenty of hot water if you like long showers It was supposedly high season, but the place seemed totally dead. The amenities were great, but the swim up bar had no bartender. Wifi was only in the lobby, and they have people walk you to your room to show you everything which is a little weird.
The hotel property was tropically lush, well maintained and beautiful. They had a butterfly enclosure, a rare red frog enclosure, water, crocodiles and nice paved walkways. Wonderful view of the Arenol volcano. Our room was very large with a big closet and bath. It also had a front and back door with beautiful views for morning coffee. Breakfast buffet was good with a big variety of items and nice patio to enjoy the beautiful scenery. The beds were extremely hard, I had to lay out all my pillows and sleep on them.
Pools, breakfast, tours
Free shuttle within the facility
Great views of the valley and the mountains We could see and hear several different varieties of birds sitting in our balcony Decent breakfast in the morning Helpful staff $50/night for kids. Most hotels don't have extra charge for kids, the one's that have are $10-$25.. $50 is a bit too much, especially with no information upfront Registration Staff was very helpful, but did not have a lot of information outside of Monteverde. Ordering anything to the room would take a long time to get. Concierge/Travel Desk was under-staffed. One of the person at the desk was rude and not eager to help. Other person was very helpful.
Nice place. Good privacy even in shared houses with private verandas. Lots of pools and other stuff to do. Great breakfast. Restaurant doesn't do takeout and pool bar, which does, was very slow, though otherwise ok. And technically they ban food from the outside. So with a small baby going to sleep early, dinner was a problem. Thankfully there are minifridges (no microwaves or coffee pots, though) and no one enforces the ban. Also water slides, while fun, are a bit dangerous - the pools are too shallow for them to be used by adults without bruising an elbow or back
View of volcano was beautiful. The thermal springs were relaxing. We had a good time. Some of the prices were hiked up. They made a mistake with our billing, so pay attention when checking out.
The place is beautiful. The pool and hot tubs are great. When we checked in we took advantage of the special at the spa. The spa is amazing the massage was fine but the location is unbelievable, the room was open on one side facing the jungle and river I have never been to a spa before where the nature sounds were real and not played through speakers. It's the jungle do you have to expect some bugs. There were tiny ants everywhere at the resort they did not bother anything but seeing ants crawl through the room lowers the cleanliness score to 4 stars. That being said I would stay here again in a heartbeat even with the ants.
Friendly and helpful staff, great price, beautiful view of the volcano (worth the extra dollars spent) and a great location to get to know the wonderful town and friendly people of LaFortuna! My one and only dislike were the ants in the room, but once I informed the staff they quickly resolved the problem.
Cabins were large and clean. The wildlife was incredible. The Volcano is right outside your back door. We saw Toucans flying overhead daily. Howler monkees every morning. The breakfast buffet is fresh and tasty, with an omelet station. The dinner buffet prices were extremely inexpensive and the food was good. The cabin road needs some grading though. What a great place to stay! What a great view!
The bungalows here are great, especially for the price. They were extremely clean and well kept air conditioned, and were almost bug free (quite a feat for Costa Rica hotels!). The view was amazing- could not beat it. It seemed like many hotels in the region would have obstructions to the view, but since this resort is placed back 1km from the road, you really felt like you were secluded in the jungle. You could hear the howler monkeys (gave me a wake up call every morning!) and you could see the volcano from the bed. The restaurant was very good as well (we ate breakfast and lunch). Our only complaint (and it did not affect our wonderful stay) was that the beds were no less than terrible. And we are pretty easy going people about that sort of thing. But really, you could pay $200 or more per night for another hotel in the region and have less wonderful views, and whether or not the place would have as much character, privacy, cleanliness and space as this place would be questionable. ...
the staff was very helpful the rooms were clean And the atmosphere is delightful The other travelers were friendly I very much enjoyed my stay in Arenal Hostel Resort I have already recommended it to others! Happy new year the construction started too early and woke me up! The artificial smell of the cleaning solutions used are hormone disrupters and it would be a good idea to use "green" cleaners to protect the staff as well as the clients
The location is without a doubt beautiful- however you can tell the resort needs some updating. Simple things like softer lighting, modern decorations, and new furniture in common areas would truly make this place a five star hotel. That aside, the pool/bar area is beautiful, and worth spending the time at. The rooms are huge, with amazing shower/waterfall built in. Private balconies give a sense of exlcusiveness and general feeling of getting away. Only bar/snack area onsite didn't open until 6pm. The main restaurant food was not very good, which is unfortunate because it's where the free breakfast came from. We needed staff to come turn the private room jacuzzi on and off (which they did right away, so that's a perk), and again, just a general outdated feel in the main areas.
The location the rooms the pool and the restaurants were all amazing The staff was friendly and courteous. The staff was friendly and courteous. We got excellent customer service from John Carlo, Alan and Ana. it was amazing! Alex and the front desk
Great pool, amazing staff, very clean. Good location. Wifi was weak if some places, but not a big deal!
I cannot say enough about our stay at the Volcano Lodge and Springs. We booked it because the rainy season rates were hard to pass up and because 95% of previous guests rated it Excellent. The room rates were so low that I wondered if the ratings could be true...but I have never had more good things to share about a hotel experience! We stayed in a superior room with an amazing view of Arenal from our porch. The property is designed so that the view from your patio makes you feel like you are at a private villa. All we saw before us was Arenal and lush vegetation. There were people next to us but we never saw or heard them. You couldn't even see where the cars were parked. It was almost total solitude. The room was attractive and clean. The beds were comfortable. The shower was always warm. Our room was only a short walk from the main pool and mineral springs which was a pleasant surprise. Others will have to walk further but the grounds are so nice that the walk is like a stroll in a garden. I read some reviews that the breakfast was adequate but nothing special. I have no idea what they were talking about! To me it was a wonderful daily brunch. We stayed 4 nights and looked forward to each morning. Most food items stayed the same but how can you complain about having fresh bananas, pineapple, papaya, and watermelon, three different breads for toasting, pancakes, scrambled eggs, rice and beans, sweet plantains, lunch meat and cheese, a waffle station and made to order egg station with 6 toppings for omelets, OJ and Mango / Banana juice, and coffee to pick from? There were also two breakfast breads each day that varied and one or two different Costa Rican hot items each day that included small sausages, chicken or sausages in a creamy tomato sauce, and several types of what they called "hash"…potato based one time and green bean based another. To top it off, the restaurant has a great view of Arenal and the pool / mineral springs area and an attentive and cheerful staff. They even attached their old bananas to a nearby tree each morning to attract birds! The pool was clean and the mineral springs area very relaxing. They just added a second hot springs and bar. The grounds are filled with beautiful plants and fruit trees with a running / walking nature trail that they are just getting going. It was a bit confusing but we loved it…especially watching the intricate world of leaf cutting ants! Bottom line...you will love this place!
Barely anything that would stand above other options in the area. Scenery was good but it is so pretty much anywhere in Arenal. Breakfast barely average, rooms lower quality than most other similarly priced places in the vicinity, and public options zero. They sprung a charge on us that was never mentioned. In the same transaction, they wanted different rates for colon-dollar conversion (lower rate to convert dollar charges to colon and higher while returning change in colon). I hear its their usual ammo.