The lazy river is amazing and the pool waitresses are great (especially Kaitlyn!) The front desk staff are incompetent. We checked in early on Friday morning and were only staying for 2 nights. The hotel didn't have our 2 queen room available so they upgraded us to a suite (awesome right?) WRONG. They then proceeded to tell us we owe an extra $80 per night for the suite that we didn't ask for! So I refused to pay and instead they made us sleep in the suite for one night then MOVED us to another room at 11am the next day! So inconvenient. I am a breastfeeding mother and needed a place to pump during the day and had to pump in a bathroom instead of in my room because our room wasn't available! Complete lack of respect for my needs. Will never stay here again.
location No guest free parking
We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights. We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights.
The hotel keys didn't work when I first arrived at the hotel and had dragged my stuff up to my room. When they didn't work I was pretty bummed, but the cleaning service who were nearby were kind enough to let me into the room and get in touch with the front desk for me. They were gracious and upgraded me without hesitation.
Even for using refrigerator we needed to pay for it.
Room was well appointedvand clean. Staff very nice and friendly. Great new morimoto restaurant. Casino air was pretty dank. Major partiers hauling in coolers 2 at a time.
- Close to bus line - Central location - A/C unit constantly ran, even on AUTO!! - Smoke smell inside non-smoking room - Room very dark (WEST) - Inconsistent water heater - Vanity sink did not drain well - Overall, room did not seemed as "Fresh" as expected
Location Bathroom was horrible. The sink was clogged and the water pressure in the shower was too low to take a comfortable shower. Told the front desk but no one came to look at it.
We were able to use the pools at the signature suites. Stood in line for over an hour while checking in. Room was small, outdated and inconveniently located in the hotel.
Very clean and fun resort type atmosphere. City within a city. Would have been nice to feel more safe outside the resort. Walked down to Cesars palace. The resort was nice, but they made the effort to clean up the street on the perimeter of their property. At MGM you walk outside at night on the strip and do not feel safe. Not only are the homeless derilects there begging and laying in their own filth but the cocroaches would carry you off.
Staff did their best, but there are just too many people to care for. Check in was a serpentine line an hour long. With all hands on deck, it was still an hour+ wait in the lobby and valet. Rooms were very nice
The water in my tub and sink in the hotel room took 10 minutes to drain, it was pretty gross. And the lingering smoke smell on a non smoking floor was rough. Also, my AC in my room didn't work.
Kayak booked my room with New York when it was already at already over book so me thinking I had a room an get there an be told I don't have one is very upsetting I don't think I'll be using kayak again to book hotels
Hotel staff very accommodating. Good restaurants. Unavailability of MLife staffing and rude behavior when leaving. Always had discounts when checking out. No longer.
New York New York NY Hotel has been I go to place for Las Vegas for many years. Has a great location, decent food service within the complex, and a okay Casino. The property is simply getting tired... It's time to do the overhaul of the entire facility especially the rooms.. casino. I don't believe the furniture is been changed within the bedrooms and for many years.
Location and cost Queues at reception - arrivals and departures
Hotel was good. No micro oven and fridge in room
Proximity to the other hotels. Too expensive. I reserved via third party. When you get to the hotel they say you only paid for one night to reserve the room. All of the other charges are added like parking and resort fee, which didn't make it a great deal.
It was clean. The staff was very accommodating. I would stay there again. It's right on the strip and there's easy access to everything.
Hotel was fine, but nothing special Besides the $30/day resort fee, MGM has decided to add a $10/day parking fee for all their hotels (about half of the hotels on the Vegas Strip).
Overall layout and variety of restaurants was hreat
Friendly staff and great room for the price. Several other hotels were 100 bucks per night more. Glad I stayed here. Will stay here again!
Parking fee is a very bad idea. Not sure I will ever stay in MGM owned resorts. Small luxuries like valet is something I enjoy in Vegas.
Food, bartender Charlene, front desk Margaret, great strip view, can't beat value Carpets in rooms need to be updated...stains everywhere, cabinet doors missing, my room and friends room were not turned down first night even though we requested it....and we had left rooms before noon
Quiet, away from the strip. Lots of chicken.
Rooms were updated recently. Nice. Comfortable beds.
NOTHING No security at this Hotel. Earlier that morning before we could check in there had been a robbery at the Hotel. Later that day when my daughter and her friend were checking in there was a man with a switchblade in the parking lot waving it around. Then when got in elevator there was a man who punched the walls. Nobody paying attention who is walking in from outside - not a great area. Front desk personal where pretty friendly - just did not like that if you wanted to check in a little early (1 hour) they wanted to charge an additional $30. The hostess at Hooter's that greeted you were extremely rude and very unprofessional. I could go on and on how unhappy I was but I will just add it was a great disappointment and would never,never recommend or stay at that Hotel ever again.
The room set up. Once turning out the light to the bathroom, the room is dark. Trying to feel my way to the bed, there' a cubby set up. Dangerous for those who have been drinking and watch out, that space you feel is not the bed and be careful not to end up banging your forehead on the wall. If you do what I did, you're in the ER and not back to your hotel for at least 4 hours.
Enjoyed the stay. Staff was great. Located very close to The Strip. Uber and Lyft were very accessible. Had a conference at the Mandalay Bay which was $425 a night, Hooters was 1/5 of that and perfectly fine for an event. The food was Hooters but the service was great. The facility was clean but toilets and light switches had issues.
The cleaning staff was very nice and the room we stayed in was freshly painted. The plumbing was very bad. The shower water would not stay at the same temp it would turn very hot then really cold every time. Plus the shower head was places below my nose level and I am 5ft 2". It was very disappointing that the sink had scratches and stains in it and the dj from the pool would blast the music so loud the windows vibrated. I picked hooters because it had good reviews but I was disappointed. The casino spelled like sewage because outside the hotel they must of had a back up problem and the hotel had the doors open to the pool area. Sadly we did not spend much time at the hotel for these reasons.
Proximity with the strip and other casino places A/C was loud and a bit noisy
Hotel stay was perfect hopsitality was great ! How the pool changed
The security staff was rude the casino smells like sewer
The price was good. Can't really complain about that. House keeping did a really good job cleaning our room. All the of the staff were very friendly and helpful. Having Hooters wings at arms reach was nice too. The location is good for fairly easy strip access. This place needs renovating badly! I get it's Hooters and they pride themselves on being delightfully tacky. But this wasn't tacky. It is old and, frankly, dingy. Especially next to the renovated tropicana. It's sadly stuck in the 80's. The room had an old big box 27 inch tv. The bed had us begging for our chiropractors and massage therapists. The carpets are vacuumed, but God knows when they were last cleaned. Its annoying that they have no business center. Also if your gonna be Hooters, it's sad when Twin Peaks restaurant up the streetcar greatly outclasses you on what you....umm "Market".
24 hour great food options and service. The service at Hooters restaurant was great! Decent for it's weekend purpose which was a bachelor party Very old and outdated facad and decor, in room tv options and quality was less than mediocre. Bad first impression upon arrival
The casino employees and front desk people were nice The whole hallway smelt horrible. Out of Date rooms. Room got cleaned once out of 3 days
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
The hotel lobby was renovated with a modern look plus can't beat the price. The room was decent, it had all the necessary amenities that you would need for any hotel. Overall, a nice hotel that provides all the basic things needed without having to overpay. The bathroom definitely needs an upgrade. And, also, adding more gambling tables (i.e. Craps, Poker) to the casino would be a bonus.
Courtesy of Staff and close by the new T-Mobile Arena
The room, the price, the casino, and the staff I had to leave early
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
A cost-effective place to lodge near many of Vegas' more popular attractions. Less smoke-filled than other casinos. The rooms are clean and functional. The staff was helpful and friendly. I felt safe at this location. If you are in Vegas to see Vegas and not stay in a hotel room, this is the budget-friendly place for you. This hotel is a bit dated. When I think "Tropicana", I think tropical and green. The decor did not match the name at all. This is minor compared to the required amenities and customer service.
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
We stayed in the area called "The Bungalows". Our room was spacious, clean, comfortable and attractive. It even had a small balcony with table and chairs. We appreciated having an Enterprise rental car location in the hotel. That made it very easy to return our rental car and pick up a taxi to the airport (there is a $50 additional fee if you return the car to the airport). We are not gamblers and used the hotel as our final night in the area before flying out in the morning. We did walk the Strip at night and early the next morning. Both times the area felt safe. Hotel staff were helpful. Some might find the public areas of the hotel "dated". We liked the slightly vintage vibe.
Clean, nice beds and great location One bed was not made. Took a long time to check in. Shower drain clogged.
The only good thing about this place is the location. Really close to the MGM grand hotel ( walking distance) A/C never worked properly, the tv is an old box and remote control never worked. The whole room is outdated ... Room is very small. The light in the restroom stop working.
Pre paid stay an they we're fully booked fit understand why they will let you pre pay your stay an be fully booked! Couldn't get a room!
Close to the strip. If you get in late at night, the guy in the front desk will say your card is getting declined for the $50 deposit so you need to leave a $100 deposit cash.
The ease to RTC public transportation to the Strip was totally necessary as the escalators on ALL four sides of the intersection of SLV & Tropicana Blvds were closed for refurbishment and these old knees can't handle 4 or more flights of stairs. Especially on hot afternoons. Otherwise it's usually an easy 10 minute walk west to the Strip. Took the 119 south from the other side of Motel 6 to Mandalay Bay to start my day there. Staff and housekeeping were pleasant and friendly, and they did their best with this old, but convenient property. Also easy access to McCarren Airport, a 5-minute Uber ride to the departure gate. Only reason to stay here is easy access to Strip on foot or by bus. If you wish to be pampered stay at any of the MGM properties on the Strip. Another plus is Coco's Bakery Cafe in from of ABVI. They're open 24/7 and the food is reasonably priced and good. Since I only paid $35/night without any additional resort fee add-ons, I wasn't expecting much in the way of amenities. This place is absolutely free of any luxuries, expect hostel-like bare minimum furnishings, i.e., a bed and some fresh linens, that's it. The WiFi was never available on my side of the building (facing the airport). Airport noise could not be heard over the old noisy A/C unit, the only good thing about the A/C as it was never truly cold enough to cool the room. Since I had to leave early for a 6am flight out of Las Vegas, you would think hot water for shower would be plentiful at 4am. Nope! I let the water run for 15 minutes and still no hot water. Even at a hostel you'd get hot water and a decent amount of water pressure. So if you stay here, hope you don't mind cold showers from time to time. As a side note, after midnight and during the overnight hours, the streetwalkers seem to move off Las Vegas Blvd and onto Tropicana. Generally the property seems safe enough if you keep aware of your surroundings but otherwise could feel unsafe and unclean. But since I paid hostel prices to stay off-strip for two nights it was acceptable compromise.
Pre-booked price was somewhat reasonable.(possibly too much) Staff was freindly and helpful during the days, (tattooed escaped convict looking guy at check-in was not pleasant at all though). -Shower alternated between blistering hot to ice cold. -A/C barely kept room below sweltering. -Not even a bed cover, just 2 sheets w/ a thin blanket between. -Complimentary coffee at Reg. office only. Enough to fill about 4 or 5 of the tiny styrofoam cups they provide. -No place to prepare or sit to enjoy your coffee either. -Got there a day early, and was charged nearly double the online pre-booked price for the extra night.
Rooms were clean and comfortable. Outside perimeter could use so attention.
Even though older hotel and furniture clean room. The bathtub was cleaned spotless. Suggest to roach spray the laundry room. I went to get ice and seen one running on washer.
Nothing Everything. Upon arrival receptionist inform me that there was no room for me and to contact the company i booked it thru cause it wasn't their problem. The lobby smells bad and hotel looks really scary. You see lots of drunks with protitutes in and out, doesn't feel or seem safe to stay there especially with children, and it wrecks!!!
Poor customer service
It's walking distance from the strip great place to stay if you only want a place to sleep and recover from partying My room was separated but my another door and I could clearly hear the people next door as they could hear me. Rooms are crowded if you get a double bed, once you open the door to are paractically on top of a bed. No fridge, no microwave. AC needs to constently be on or else the rooms smell. Bathrooms are old and nasty they need repairs. Some electrical sockets don't work.
Decent location for the price. Room was clean Staff was very rude. Beds are very small and uncomfortable. No hair dryers in rooms.
The price. Clean room. Thin walls.
The staff were helpful and the local restaurant was friendly with good service and tasty food,
I didn't like that when walking to our room, by the stairs it was a strong smell of urine and that the A/C didn't work very well.
My girlfriend and I stayed for a week for a convention. We chose Howard Johnson because it was about 1/4 the cost of a normal casino/hotel on the strip, and all we needed was just a bed, a shower, a place to put our luggage, and for it to be clean. Howard Johnson met those requirements. There are no gambling machines either. This is a pure hotel, which I thought was a nice touch for Vegas. There is no breakfast. The rooms are small. The road you take to get to it doesn't register on GPS - instead it will tell you to take a different road but the hotel is blocked by a fence so you can't actually use that road, and the only entrance comes from a one-way street... If you take Uber/Lyft, make sure you call your driver to tell them where you are staying otherwise they will probably just follow the GPS and get lost. Other than that, this is a very cheap, clean, no-frills, clean hotel. You get what you pay for, but it will save you a ton compared to the major hotels if you stay for more than a few days.
blow dryer, coffer maker, y fi small room, bathroom really small
The room was a good value. The pool area was well maintained. The area around the hotel is ope nto thru traffic which was a little unsettling. The carpets were worn and dirty. The room didn't have any trash cans. Maintenence doesn't appear to be a priority.
Cheap and location Room was tiny bed was tiny
It's right off the strip and the staff was nice The room was small,the bathroom had barely any room to move around sheets had holes and the back exit to the street was blocked off so if you need to get to the back street you had to go around
Clean and close to everything, the strip, MGM, bars, etc
I liked that the hotel was close to the strip, also a near by restaurant called CoCos was really delicious it smelled like sewage in the room
Stayed here for a conference at the Tropicana. The proximity and price were good; other than that, it was pretty average. There was a lot of noise outside one night. I never called the office, and it kept up for some time, so I have to wonder what the security guard I saw earlier was doing right then.
Price and location. Helicopters and airplanes heard throughout the day and night. Construction close by and heavy traffic to airport. Double beds only. Beds need upgrading, maintenance and cleanliness can improve.