excellent rapport qualité prix pour un hôtel bien placé dans le centre de la ville excellente literie
Accessability to the city,the comfortable room and breakfast and the magnificent view from our room.The guest reviews are not always accurate. I view gusts reviews when selectin accomodation. There is one nationality that are more often negative on their hotel comments. USA so I tend to ignore those. The reception staff were very surley and not at all helpfull
Food was mediocre.
the location is good for shopping quite central this hotel needs a refurbishment rooms are tatty,furniture needs upgrading, no Air conditioning, no tea and or coffee making facility, bed had holes in the covers and also all rooms are smoking rooms they have no idea that we are in the age of non smokers, evening meal in restaurant was basic and way over priced, breakfast was unorganised and basic.
Surprisingly spacious with more facilities than we were aware of. Well situated. Good breakfast apart from guests handling food. Didn't like attic room although it was adequate for a two night stay.
Service was good as well as facilities. It's difficult to communicate in English as most staff 'only' speak Spanish or French.
hotel is located in center of shops and very quiet place breakfast buffet was very poor. Can much bettter.
everything was perfect
The location was great and the swimming pool was a nice bonus. The carpark, although difficult to get into was very expensive to use. In our room it was advertised that the cafe in the hotel was open until midnight and alternatively if we wanted food we could order pizza direct to the room. This was not true and this false information should be removed. We arrived back from a day out to get food at 11pm but couldn'T. The staff were rude when we complained
the swimming pool&the bar. the breakfast was a little poor.we had to wait a long time for more food to come available&the quantity was a little poor also,but when we did eat it was fine.parking was a little difficult also to enter&leave.
Convenient place, swimming pool was a nice extra. Food and drink good and well priced. looks a little tired and parking is expensive. Our view was of the side of a garage not the mountains so go for a higher floor. Expect a 3 star hotel not a 4 and you will be happy.
This hotel does not offer smoking/non-smoking rooms, which Booking.com does not inform you of. Upon arrival we were put into a room which stank of cigarette smoke so intensely that we could smell it from the corridor. Unfortunately the hotel was fully booked, so despite the fact we booked a double room, we were forced to switch to a twin room (which also stank, just not as much!). No non-smoking only rooms.
All the staff were very friendly and very efficient. The breakfast was excellent. The hotel is well located for the bus station, the shopping areas and business district.
Helpful staff, comfortable room, good location for shops- The buffet dinner cannot be recommended.
Good hotel but not worthy of 4 stars. Breakfast is not that good.
Nothing Zenit Diplomatic is not a 4 stars hotel
nice surprise for money, great to be right across street from bus station, nice outdoor pool area, everything very clean.
The barman during the afternoon and evening of Monday 17th August was very friendly and extremely helpful. Did not feel that it was up to **** standard.No coffee or tea facilities in the room.
Very cheap hotel. Nice, clean , big, nice rooms. Delicious breackfast for just 6 euro you have a lot of food, fruit, drinks. There were only 10 parking places in the hotel, of course we had to look for another.
Near to Caldea center. In few steps zero priced (for night time) parking at street or 1 euro per night dedicated parking Wi-fi (or cable Internet access) must be!
this is a well situated hotel in Les Escaldes, near the shop zone and the Spa Caldea.Room an breakfast are well too It took then all day to put in order the room heaiting
Good location. We found free parking place for our motorbikes around.
Very friendly and helpful staff
lovely lovely hotel , very plush and comfortable too many road works , our sat nat could not give us directions so it took us an hour or so to find it , in the end we had to walk a while until we found it, regards brenda cotterill , i dare say it will be better when the road are fixed.
Big rooms, comfortable beds
most things were fine position couldhave been better described. parking difficult and expensive
Comfortable hotel in a beautiful part of the world.
value for money it needs renovation
nothing oldest furniture
location restaurant staff very efficient
To include breakfast in hotel reservation with "normal" price The prices of breakfast are too expensive
One of the best hotels I've stayed at!
Staff were excellent my only complaint was room 212 had no bath plug so couldnt have a bath after a long day shopping and I thought the swimming pool could do with a good clean We thought the price of the breakfasts were very expensive
Very kindly personal and the raport between tarif and offert was excellent. I belivet that allwais, when I would want to stay in Andorra, I will elect Eureka
Parking support. Although parking was 5 minutes from the hotel, I got a parking card from the reception, clear directions - so everything was fine.
Not a lot, I was poorly. Receptionist (day and night) were not particularly friendly/helpful.
Centrally located hotel with good facilities. Additional charge for parking
Located just off the main high street. A good selection for breakfast. Nice spacious room with most facilities. Wifi did not extend to bedrooms so had to sit n the lobby/reception area.
Surprisingly spacious, clean and comfortable. Breakfast excellent Would have been good to have tea/coffee making facilities in the room.
Very good location, rich breakfast, very large and clean room with two toilets, bath and tube, two king size beds, friendly staff. I recomend this hotel to every one. Not enought tourist information in English, hotel parking too expencive, but some of chipper public parkings near the hotel
Excellent family accommodation
Thoought the hotel room was far too hot. The hotel staff, apart from one, were very unfriendly didn't seem like they wanted to help with anything. Tried to book ski courses which they told us we could, when we went back to book they said it was too late and the booking could not be made. As a result of this we wasted half a day booking at the piste. They told us that the skating rink was open all day, we went to Canillo to find that it was closed so all in all we wasted two mornings through unknowledgeable hotel staff. We also asked if we could hire ski equipment to which the receptionist replied 'depends' and carried on working at her computer.
Very comfortable enjoyable stay. Excellent breakfast. No we liked everything
Centrally located, staff amiable and welcoming. Large living area with flatscreen TV, comfy small bedroom, and good sized bathroom made it perfect for an overnight stay in Andorra.
OK, a litle problem parking to car.
Clean, Excellent buffet breakfast, Great Staff
This hotel with nice comfortable rooms and lot of space for a low price was an extra "highlight" during our trip in the Pyrenée.
very good breakfast, location impossiby tight parking garage and charge for it.
Centrally located in beautiful andorra ..
The location of the hotel was great. Excellent value for money. Clean and great staff
IT WAS MAGIC, within walking distance of all amenities if anything the only complaint would be the parking costs but this was outweighed by everything else
Good location, clean and comfortable room.
it wasn't easy to find the hotel inside the campus place.
Reasonably priced for half board Arrived late and food was dried up. It is rated 4* but more like a 3*Not as good as the Magic in Pas Cas. £12 to park a car is a bit steep.
excellent breakfast and dinner.Its better to select "media pension"good value for money.f you have to pay 18 euros to park yuor car its nothing considering that i Paid only 115 euros for triple room ,free internet and excelent facilities ,location,etc. The beds are too hard
Got this 4* hotel for a bargain price. Huge, clean and comfortable room with balcony. Great central location. Arrived at midday and basically told to go away and come back to check- in at 2pm! Repeatedly reminded how we had to check-out and remove car from parking by 12pm "at the very latest". Spa facilities were pretty dire for a so-called 4* hotel and breakfast was disappointing.
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
The setting and scenary is fantastic. Peaceful and beautiful.
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
Rooms were ok resturant was very good we found the hotel very clean and enjoyed our stay When booking in we were asked if we were french we said no English the receptionist pulled a face and made some remark we could not understand,we were booked into a room overlooking the main road which was very noisy,also the rooms were very warm
Likes: friendly, helpful, multi-lingual reception, the cleanliness, spaciousness and spectacular views of our room, minibar, the large bathroom with excellent lighting, the pool/spa facilities, the decent buffet breakfast, facility of access and proximity to Caldea spa, shopping and restaurants, private, on-site parking albeit 15 euro/day. The pervasive odor of tobacco even in a "non-smoking" room. The inability to regulate the climate control of the room--it was terribly warm and thus we slept with the window open (waste of energy but rather pleasant!). The parking rate is elevated, especially if we were to consider a longer stay.
breakfast, Location No air conditioning, Everything seemed average, I expected more from a 4 star hotel
Quality and choice of meals; my wife is a vegetarian and the bufffet option of the meals meant she could choose what she wanted to eat. Traffic noise from road during the evening and night.
The hotel's location, staff and overall decor was very pleasing and professional. Internet access was easy and readily available. The absence of air conditioning was a surprise, given the fact that it was a hot Summer. The parking surcharge I thought was a bit high.
Overnight stay only. Breakfast excellent. Easy access to the town for food and shopping Access to and space in the car park very limited. Stayed in summer and lack of a/c in room meant leaving window open town quite noisy during night.
The breakfast was ok. The bath tube was stuck, and not clean. The carpet is very old and furniture since ages.
The staff was generally helpful and polite. The location was very good, as it was close to the center, which is what we wanted. The Internet did not work, when it was apparently fixed it still was not working properly. The credit card machine also did not work properly 15 Euro per day for parking our own car (not even valet) is very expensive
The location is near the center but isolated from ado. Price value. The room was spacious Breakfast is substantial. Parking is free of charge. Furniture and other equipment are old and run-down. As a whole this hotel needs to be renewed. I think this hotel was called panorama not for no particular reason, but everything that we could see from our window was landfill. Roofs of nearby houses were covered with litter:(
We upgraded for an extra 20 euros to a room with a balcony and a free minibar. Excellent value and stunning views. Buffet style breakfast was good and lasted till 11am (Saturday). The first room, before we upgraded, had a view of a brick wall.
Very new and top quality hotel - big room with flatscreen tv, excellent bathroom, located right in the middle of a big shopping street. We never managed to find the hotels own garage on the small, curly streets of Andorra, but instead had to park a bit away in a public garage.
Central location Comfortable bed Good bathroom
New, comfortable, large rooms, well located and good relation price/quality Not really, but make sure you state your preferences when booking.
New modern hotel with good size rooms and excellent bathrooms. Very good location, very near shops, restaurants etc. Helpful, friendly staff. Hot buffet at breakfast was cold, otherwise breakfast excellent.
Location and the modern nature of this hotel nakes it an obvious choice for visitors to Andorra All perfect!
Luxurious spacious rooms, nice view in the middle of the city. It's a bit of a challengeto find the entrance to the parking garage/
101% good hotel. I got big and modern room with perfect king size bed. Finding parking bit tricky
The hotel was conveniently located in the heart of Andorra The hotel parking is very hard to find, but attached to the hotel once you locate it.
comfort, spaceous, not noisey
Helpful staff Advertised WiFi not availabl.
Everything was good, friendly staff, clean and comfortable place to stay. The price is perfect. We really enjoyed our stay. Thank you! It was a little cold at night and noisy from passing cars on the street
Situation in the town. Pleasent staff. Hotel appeared a little worse for wear....could very much do with some room make over. parking should be free for guests.
A strange mix of not smiling and extra costs. The health centre cost me 7E for a 25 min jacuzzi for myself and my son.
Clean functional rooms - freindly, helpful staff, good gym. Breakfast food was a bit dull (typically Spanish) - went to cafe in Soldeu before skiing instead.
Good Location and nice staff rooms were pretty ordinary for 84 euros a night and it was pretty noisy during the evening with the people down the hall.
Limited choice for dinner, but breakfast was good. The parking garage was full and with the prohibited parking in the surrounding streets this was annoying (Although fines are cheaper than parking inside)
The breakfast was quite poor. The fitness center (sauna) was closed during July & August.
Nothing Hotel is listed as a four star, I would say nothing more than a two star. Staff very unhelpful, room very dirty. We took the half board option expecting quality from a four star, but food was really bad, complained but no result. Booked for 3 nights but moved next morning
We were near to the Communal Stadium and we were very much satisfied. Everything was good.
hotel staff offered 3 rooms for choice, nice breakfast at fair price.
Parking, location, price. Only the the thin walls and loud guests.
The location, the pool, the friendly and helpful staff. Noisy room towards the street. As there was no AC, we had to have the window open.
The staff at this hotel were exceptional. The cleanliness of rooms was of the highest standard and the breakfast was outstanding. Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Otherwise this hotel would have been one of the top hotels i have ever stayed in. Hopefully they can rectify the problem as everything else was perfect Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Extremely hard to sleep unless you are a very heavy sleeper
Conveniently and centrally located, excellent service and restaurant (breakfast and evening meal), motorcycle parking nearby
Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.
very helpful staff, good parking system, location OK
High quality of all facilities More accessible parking if possible.
The hotel is pretty much where you want to be in Andorra la Vella - right where the shops and restaurants are. There's parking behind the building.
really friendly staff, close to shopping areas
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
excellent breakfast. very nice changes made during renovation.
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
Great view of the city from the top floor. Just the price
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
Comfort, location, value for money.
The hotel is open 24 hours a day. It is overpriced
Fast booking, fast checking in. Good continental breakfast Problems with wi-fi
nice staff, nice location
Allowed to check in at 10 AM. Very poor breakfast. Just a croissant, a tart and tea/coffee. Is it so expensive to add some ham, cheese and cereals with milk?
Very neat and cozy and artistic. Warm hosts. Excellent breakfast not typical for European accomodation. English could be better. A measure of body language will have to be used by non-French speakers. No air conditioning.
The best hotel for the money offered. Very good breakfest.
Very close bus station l1,2,3,4,5,6, better for skier
It was very well situated very close to the bus stops and the center of the town, everyone was friendly, the room was perfectly fine and comfortable. I didn´t like the fact that people could smoke inside the hotel. It just smelled. And the breakfast was regular.
at EUR 30 a night this is a top hotel. it's not the ritz and the night porter didnt seem too enthusiastic to open the door after 3am but otherwise this place can't be faulted. if you want luxury and giant rooms maybe go somewhere else but as a base to explore andorra and andorra la vella this place is ideal. it is really well located and close to all the main shopping streets, historic attractions etc, although that's also probably true of every other hotel in andorra la vella given that is a town of just 23,000.
Fantastic location and exceptional value for money. Great facilities
Very central to shopping streets.
The breakfast was absolutely fantastic
The staff at the hotel, particularly at reception, were most polite and helpful.
easy to find, close to parking, nice size room, no noise from the street, free internet, check in around the hour,
Room size... Wlan signal in our room (233) was not availalable except in next to out door. Parking under the hotel was very convenient but too expensive...
Excellent service staff. Helpful and polite. Gym was small and poorly equipped. The sauna and gym was co located which was weird
All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi. Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..
quiet yet central position beds not very comfortable
Very close to facilities no
good vibes nice people good value till it went up 80% but i got a cheap deal originally . no complantes. great place . thanks.
convenient of the location breakfast is basic n normal.
The hotel boasted WiFi but this was not available. Fortunately we were able to piggy-back off a neighbouring hotel's wifi :-) Cleaning staff were impatient to start cleaning the room on our departure day. At breakfast, there were no spoons for eating cereal, and the staff were unhelpful about getting one (even though I knew they had them), and so I had to eat my breakfast using a small teaspoon.
Comfortable bed, clean and usable shower and toilet facilities breakfast choice very limited
Difficult to find using directions provided
The neighborhood it was located in.
No wifi in second floor, you Have to stay in the first floor to the wifi