The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
Great location for shopping and the theatres and most of the main sites to see. Also had a great breakfast. Size of the room could have been larger for the price paid.
Facilities and location
I found the location perfect for sightseeing. The room was very nice and as a venue is was very good also. Food was excellent:-) I was a shame I wasn't able to access the internet. The solution you have chosen at the hotel did not work for me as my company (banking) apparently have restrictions which make it impossible to lock on to a web browser before the internet access is given...
Staff is very very kind, cleaning is not the best inside the whole structure, but inside our room is basically good. Some very little I repeat very little details that make the difference for this very high level hotel: the holder for hygenic paper was broken, the hairdryer tubular was rapaired with insulating tape and for this reason it was a little sticky, the bath tub had very little splinterings on edge, the window was stopped with a piece of folded paper and in conclusion the tv controller had not the cover for the batteries and it was replaced with a certainly sticky coloured tape .
The size of the room - very spacious Not applicable
Central position for Theatres etc
The upgrade to a superb room on the top floor - couldn't fault it unless that was the deluxe double that had been originally booked. Excellent hotel and well placed for business meetings in the City.
The TV Breakfast issues No knowlege of local area Language barriers
Excellent location, nicely renovated, modern hotel We stayed at the end of November and it was exceptionally cold in London. The hotel room was cold and the heater made terrible noise, but had to be on all the time. No heating in the otherwise beautiful bathroom.
We liked the modern decor. Our room was facing the road and was extremly noisy.
This was my second stay at this hotel. I stay in Bloomsbury twice a year for business and usually stay at the Morgan Hotel. My first visit was not great. I was not recognized as a gold member while there and was given a pretty small but nicely appt. room. I had not planned on going back but there was a good deal on Agoda for a suite and so I thought I would give them another try. The room was fabulous! Room service was perfect with excellent customer service. The customer service except for a few blips here and there was very good. Just lovely all they way around and now I will look forward to staying there again in the future. I was checked in by a very nice woman who talked so lightly that I had to ask her to repeat things. She also did not handle my credit card correctly and so I ended up not being able to charge to my room--slight inconvenience--not terrible. I had a business call that got cut off and the switchboard kept connecting my party to the wrong hotel--more problematic. The breakfast wait staff was not very good. I had to get up from my table to chase them down for a cup of coffee. The basically seat you and then do not attend to you there after. The dinner food was quite good the breakfast is not worth the 21 pounds. Next time I will probably go out for breakfast.
Everyone work this hotel are very nice understanding very clean hotel the breakfast was very good and it's close to everywhere you wanna visite in London ) they are very friendly employees They help you for everything you need to know in London don't forget to meet this guy nam Koego his is the cool us guy I over meet with his co worker at the front desk price was so good to for London hotel price I like it and I love it the Best hotel ever in London thanks you for everyone who work there
A designer hotel without the expensive price tag. Excellent breakfast and staff
The staff were brilliant Needs Air Con
Very out dated in need of refurb. no AC too hot room service food very
The location and the cleanliness are factors which lead me to book, in supplement I experienced an extraordinary friendly staff. Furthermore I adore the hotel's mixture of traditional and new barock style. It was tropically hot in our room. There is no air-condition in this hotel. The window was to small to let efficiently enough fresh air into the room (temperature outside like 17°). They provided a fan, but I'm a type of person who catches a cold when I'm sleeping with a fan directed at me. Due to this I had remarkable troubles to get to sleep.
practical for my reason visiting London. have stayed a umber of times. Lighting in the bedroom. No bedside lights. Overhead light too strong. Room was cold
Very central to all our needs.
Spacious and comfortable. Quiet; good breakfast.
The location was superb! One minute walking distance from Oxford street and five minute to Covent Gardens. As central can be, two minutes walk to the Tottenham Rd Tube Station, shopping area, eateries, books and more.
Location of hotel was great. Oxford Street, Restaurants,Theatres and Tube station, all within 5 minute walk. Hotel very comfortable. Staff very helpful.
Nice blend of modern facilities ina traditional building. Quiet, comfortable room and everything just a cut above hotels at a similar price in the area.
Excellent service, cute rooms (small, but as expected), wonderful marble bath. Turn down service includes chocolates! In a convenient area, not far from the Tube.
The helpful from the staff who able to allocate a room for my very early check-in. A room is assigned which is a disable room. However, this is not the same expectation when I book a 'Superior Double Room'. I have not asked for a change as I have a very busy schedule during my stay in London.
easy access to londons attractions
it was central for my needs, and all staff were very helpful on all points. problems getting a six seater taxi service.
A very clean and luxurious designer hotel. Great food. Very helpful and pleasant staff. The room was a little cramped. Desk was too big for the room. Feel the room could be bigger for a Superior room.
The hotel exceeded our expectations. It was beautiful, clean and stylish, it even had fragrance oils in every corner so it smelled like heaven. The double bed room was relatively small but has everything one might need. Bathroom was big, beautiful and luxurious with boutique soup collection. The housekeeping was exceptional, the room was cleaned twice a day and little treats like chocolate was left for us once a day. Loved it!
Comfortable bed, large bathtub (with shower attachment), quiet, good temperature control, good location, friendly staff. The room was pretty small, but it was adequate. Even at the discounted Kayak price, it was expensive, but the value for money was still high.
Not much just a city hotel
Good restaurant, nice building, clean. No hot water, only luke water. When problems ocurred during extending my stay, different solutions were promised by different persons, no promises were kept though.
The Location. All theatres in walking distance, lots of restaurants and Soho shops. Close to underground. The rooms are really small (I am British). Minimal mini bar and hopeless main bar. Remote control did not work, tissue box empty. Dissapointing room service menu. So although it looked the part, I was very dissapointed, not value for money
Perfect location because of walking distance to major shoppping streets and Covent Garden/Leicester Square. Good concierge services. Housekeeping started cleaning round 9 am, the noise from the hall and nearby rooms woke me up every morning. Obviously paying for location and not room size. Air-conditioning makes considerable noise.
Stayed 7 nights and really enjoyed the hotel. Room was very nice. Bed very comfortable. The staff are very professional and helpful. Concierge desk was very good helping out with any questions. Loved location near British museum and nice area close to Oxford St. and Soho. Very close to hop off on buses for getting around to tourist sites. Nothing.
The location and the comfort Some noise from other rooms
The staff were polite and well turned out and the hotel looked great from the inside. Got the felling it was tips, tips tips. The food was not great, looked great but not nice.
The rooms at executıve must be the best but not. The rooms were smelling dampness and bacteria.
Excellent location and very good buffet breakfast.
We were welcomed from the beginning, we spent 4 days there and it was ideal for touring London. The staff was very helpful,especially Ryan and Vitail. Every thing was fine
Very comfortable. Services and staff excellent Poor Tariff explanation. Also I specifically requested Non Smoking but on arrival was initially advised no such facility was available.The room was then upgraded to non smoking double- which was fine
entering the hotel.
The location of the Hotel against the underground lines. Take too long time to check in and out. To little staff at the main desk and not the correct attitude to customers.
they were able to hold our bags for us for 6 days while we traveled around Europe and then we came for back a final night there before heading out from Heathrow airport. We had booked 2 beds as we were 2 friends traveling together, upon check in, we were informed that there were only rooms with 1 bed available and that out reservation was just a "request" and not a guarantee. It was a king bed so we made it work. The rooms were tiny and stuffy. The A/C didn't work, and with the window open it was very noisy. They did bring up a fan for us and that helped.
Location and staff very good. Wifi was unreliable for business. Very bad
cleanliness, location, main resturant and modern furniture room was not ready at arrival in the morning despite previous message and booking the night before. However, management was helpfull and did not charge for that earlier night
Although very small the room and bathroom were very clean and tidy. For the price paid the room was tiny. The traffic noise from outside was incredibly loud. The main reception of the hotel was shabby and the glass front doors had been smashed and were held together with tape.
The proximity to Euston Station. The hotel was clean and comfortable and the continental breakfast was convenient and no-fuss
Excellent service, general cleanliness, convenient location, good selection at breakfast and very competitively priced Bed was rather too hard for our liking, and rooms are very small.
Very convienient location, easy acces by tube, good breakfast small room
the breakfast is perfect. the cleanlesss of our room was ok. room was so small.
friendly staff rooms were smaller than picture might indicate
The breakfast was good and plenty of it with very efficient staff on hand. The space in the bedroom and ensuite was a bit tight.
close to london centre and tube station lack of parking, close to hospital
bar staff very good plus reception to much road noise from police and ambulances
The convenient location - this made all of the difficulties and disappointments worthwhile (just about) The very small room, the shower that doesn't spray, the television that doesn't work - and the rather unpleasant smell in corridors and dining room.
Polite and helpful staff and location close to where I was going out I could not at first work the lift nor put the lights on in my room because I did not know I had to put my room card in the slot. The sign in the lift is not noticeable enogh and n arrival I went up and down a few times before giving up and using the stairs. Next time I wil know.
Central Posiition to visit London Very small Bedroom
location was great....charming hotel...and very comfortable room
Hotel location is key for seeing all theatre; either side of the Thames.
great city centre location friendly staff lovely room
Great Location with helpful staff breakfast not included, elevator system was a problem and bathroom wasn´t very clear.
Just the most fantastic central position - easy to walk Covent Garden, Piccadilly, Regent St room was starting to look a bit tired furnishings wisw
The location was perfect - central to tons to see and do in London. I was nervous about noise from the street, but didn't have any major problems. The staff is friendly and courteous, everything was clean and modern, and their restaurant and bar were good. I was skeptical when booking the hotel online because of the decor (pink and green crushed velvet, really?!) but the questionable interior design didn't take much away from the fact that the hotel was clean and modern. I did end up upgrading to a king deluxe as I was worried about the size, so that helped (and the bathroom was spacious and beautiful). If you can get past the very ugly decor and an overpowering cologne-like smell that they pump into the lobby, this is a fabulous hotel.
Location superb! The hotel is tired and old. My room was small, tatty and very cold (wind blowing in through the old wood framed windows). I won't stay here again.
Location was excellent, it is about 30 footsteps from the hotel till the one of theatres. view from the window was poor, smell in the room.
The Hotel staff we very friendly and helpful. I found the price of the Hotel fair considering the style and location. Howvever I feel the Hotel could benefit from being updated. Also i found the gym facilities disappointing.
The location of this hotel is great. We were able to walk to so many sites from the hotel. We also liked that there were two Underground stations nearby. That made it convenient getting to and from the airport without taking a car service. The room was nice, and the staff at the front desk was very friendly. We also like the option to include breakfast with our stay. The housekeeping each day was just okay. Some days they didn't give us more than one wash cloth (there were two of us) and other days they left the windows open in our room. We were also disappointed with the breakfast each day. We would've like the buffet to include a few more options for the price. On the mornings that we ordered breakfast from the kitchen, it was often slow and the service was not that great. Other than those minor things, we enjoyed our stay at the Radisson Blu Edwardian Mercer Street.
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
comfortable bed; good WLAN Too expensive
Good Location no
Rooms are very small.
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Very very small rooms. No space for clothes etc.
Clean, modern, conveniently located. Mattresses are cheap and very uncomfortable.
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
location, room cleanliness very little natural light in room. uncomfortable seats in bar
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends. Met all our needs.
location for theatre and access to transport system obviously unavoidable but there was some building work taking place to the hotel
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful. Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in. The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.
Location is great. Bed was fine and apples were a nice touch. Gym was okay. Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
Common areas were fine. Breakfast quite good. Location very good. Staff quite helpful. Asked for extra hangers and received them promptly. Good curtains in room (for blocking out light). Useful kettle and tea supplies. The room and bathroom were very very small, with hardly any room to move about. Shabby (and very few) towels. Hardly any toileteries (tiny soap). Cheap looking room; nice linen but low-end pillows and mattresses. Ongoing hotel refurbishing (not previously mentioned) caused cirucuitouts route to room and some noise. 2 days out of 5 no delivery of newspaper which had been ordered. (Although concierge did bring it after it was mentioned).
Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels. Check-out was a bit haphazard, otherwise no complaints
Good size room Renovating the place, no heating in room
access to city centre
We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!
Location was convenient Was cold, old and dirty
Breakfast service is very nice. The room was extremely small, poorly furnished and noisy.
Very clean, comfortable and quiet. 2 minutes walk from Euston Station.
The room is clean and comfortable. The breakfast is fine, but the coffee machine and toaster work not well.
My daughter became ill and the hotel gave her a room extension at no additional cost.
Very Close to Euston Clean room and excellent shower Included Breakfast was worth it Bagged up a take away Breakfast for me the day i had to leave before the buffet opened to catch a train Walking distance of both Euston and St. Pancras train stations. Great African Restuarant nearby Being on ground floor meant leaving the window shades open could be a little awarkard
Clean and simple. Wireless signal/coverage could be enhanced.
location tv channel selection
It was easily the nicest place to stay for the money in a very expensive city. We were able to get a room for 3, queen and single (for daughter), PLUS really excellent buffet breakfast included, for 110 pounds night. It is 1 block from Euston Station so it is convenient for those not taking cabs. It was very clean and comfortable, with all basic amenities, and some extras (hairdryer, flat screen tv). Newly and nicely redecorated in simple modern style. The rooms are not large, but more than adequate. Nice large window with clear view and ventilation. All rooms for guests are on third floor. Two lower floors are reasonably priced housing for international students from abroad. Only third floor is for guests. Also has facilities for smaller sized conferences. Neighborhood not fancy but bustling. The amazing British Library and St Pancras St are right down the street. A deal!
I have now stayed twice and have booked again. Everything is good; the food, the staff, the atmosphere, the location. There is nothing that I didn't like about my stay.
Excellent value for money for London! Great room and I'm not surprised by it's 4 star rating. It's run by the Methodist church, but you wouldn't notice besides the name of the place.
Great location right next to Euston station. Clean modern rooms.
Handy Location Unfriendly staff - tiny rooms
good location good breakfast
I loved the central location,Excellent for a short stay
The rooms were very nice and well equipped. Based only on this, I would stay here again. The renovations were very intrusive. No elevator access, except through a service elevator, which was always jammed at peak times. No stairs access below the 1st floor, which besides being inconvenient, made me wonder about safety in a fire. No hot water on the second day was literally "icing" on the cake. I have to remember that eventually the renovations will be complete, so I actually might give this place another shot.
The staff at all levels were friendly, helpful and courteous. Excellent Dark and small rooms. I would not have stayed had I realised the huge amount of refurbishment going on.
Friendly staff with a clean and comfortable room.
design of room was good (tastefully decorated). Bed/linen very adequate Boiler broke down on 26.11.10 and no hot water for shower or even a wash...only gave 10% discount for inconvenience . Also.. lift not working (had to use staff lift the corridors/reception was a building site...there were no stairs to 1st floor and could not establish where the fire excape was (and staff could not provide that information) Breakfasts were not included in tariff
Good location. Excellent air conditioning. The room had a strong smell of disinfectant / air freshener. The shower did not work.
V friendly staff Too hot !
The location was excellent. I work in holborn and was easily able to walk in. Covent garden very close. The attitude of the staff when the boiler failed. Discourteous and off hand. Almost made me feel that it was my fault. No offer of complimentary breakfast, reduced rate. Not even an apology
Hotel convenient for tube and acces to London The hotel was being revamped - lift inadequate. Heating did not work. Staff coped as best they could
Location was very good A little expensive for what it was...
Nice amenities. Great location. Air conditioning never cooled room completely during a warm spell.
The room size The room could have been serviced a little bit better as there was an empty wine bottle left behind the sofa in the room and of three lights in the bathroom only one worked. Not major points but points worth noting
Free Parking, GFood Location for commuting Needs Updating. Poor service from the reception/admin desk. Could not find my booking. When leaving, computers not weorking so I could not get a vat receipt, also spent 3 phone calls and a fax to obtain my pay of receipt details. During my stay and further communication I struggled to communicate with the staff due to language problems. not one full english member speaking of staff during my whole stay and phone calls. not very good for a large company such as Brittannia Hotels.
Nothing, room had no heating, people smoking in the rooms though not allowed to!! bed linen smelt, Room was cold and dingy, service was awful, took 4 hours to get heating in room sorted we then moved room. with no apologies.Staff not bothered that someone was smoking in their room, and it smelt awfully fragrant.
Great room With a superb View of london N/A
Close to the underground
Location and convenience Decor in rooms overly patterned!
Comfort of bedroom. Shower ceiling too low. Space between toliet and the wall in uncomfortably narrow.
convenient location rooms were far too hot.
Clean room, good bathroom My bedroom had no window! I was only there for a night but more than that would not have been acceptable. I am amazed that it is possible to sell a room with no daylight.
Clean room but with a hard bed. We did not eat at the hotel but that was personal choice. The hotel is becoming a bit tatty in places and needs updating but not awful.
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
Great room and food None
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
Concierge people are very nice. Single room has no place for luggage
Location and cleanliness are the only positives about my stay. Poorly operating lifts. Bathroom so small. TV inoperable. WiFi requires £5 payment daily by purchasing a code from a vending machine. Long lines at check in. Long line at luggage check/collection. Never again!
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
very central fantastic location.
Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
we had a great visit. The staff was impeccably polite and helpful. the elevator situation was pretty bad. I don't know if some of the lifts weren't functioning or what, but we ended up taking the stairs most of the time
Spent about a week in London and stayed at the St. Giles. No regrets. Close to the West End action and much cheaper than some in the area. This hotel is also frequented by bus tours - Ugh. The room was good though small (almost Japanese hotel room small). We did not partake of their restaurants and went to a much, much better buffet down the street for breakfast. Concierge staff was very helpful
Very over priced
location choice of food in restaurant
Access to tube trains This hotel is not a star hotel. Rooms are very small
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
location was fantastic no
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
Proximity to stations
Lo recomiendo 100%
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
nice and quiet place to stay and rest after a long working day not really
The location is excellent right in the centre and 1 minute away from the underground and Oxford Street. It is more like a guest house, not one of those hotels with hundreds of rooms so it felt quite like a home The room was tiny and the double bed was not really a double bed but a 1.5 bed. One side was pushed against a wall meaning only one person had a bedside table and the person on the inside had to crawl over the other person to get to the loo in the middle of the night. The room door, bathroom door and wardrobe door all opened on the same square foot in the room making it impossible for someone to come out of the bathroom while the other was getting something out of the wardrobe
the breakfast small room cramped
Fantastic location very close to Tottenham Court Road Tube and Oxford Street Room was tatty (broken shelf in bathroom, side of bath all cracked)
Good location, a little shabby but clean and walm (November visit).Good value for London and excellent location for tube and central london. Friendly and helpful staff.
The friendliness of the staff (with one exception) was second to none - they helped make it a very pleasant stay The hotel rooms were very small and the service obtained during a problem with a broken shower was sub-standard for the price - when informed that a shower has broken and flooded a bathroom it shouldn't take a visit to reception and 2 phonecalls to get someone to come to the room. I then wouldn't expect the staff to have no idea what to do about it and have to make suggestions myself as to how it can be resolved! Breakfast-time was chaos. Proximity to smoking rooms meant that the corridor had a permanent smell of stale smoke which was most unpleasant to walk through
Cheap hotel in a great location. Blocks away from tube stop and British museum. Clean room, nice bathroom. Very small bedroom (smaller than pics depict, but not too bad). Overall a good stay, staff were really polite. WiFi was broken for 2 nights which was very frustrating. Check out was at 11:00am, and if you want to keep bags later in the day, they charge you something like 5 pounds per bag, per hour.
Excellent location, very central. The hotel is very run down, the rooms could do with being freshened up. The bathroom ceiling was ready to fall in from the room above. The hotel decor is very dated which is a shame as it could be lovely. The price is based on location and not on hotel experience
The central location very near British Museum The staff
location ... the first night was horrible, the bed was super uncomfortable, next day we asked to