Close to the station and within walking distance of the town centre and lake.
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
Friendly staff and good breakfast and it's central location The loo roll holder's position
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
Very comfortable room, nice customer service, good lake view.
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
close to the city and confortable hotel
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
very good location, helpful staff, excellent buffet breakfast
Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
it was close to everything...good value for money
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
good location not really
Breakfast Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise
close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.
Location is good, it's closed to the station. Hot water was not available in the room.
we didnt know there was a night club in the hotel,and on the street/very noisy,impossible to sleep/ hotel has very limited tv/movies very expensive to buy from room
Convenient to bahnhof and alte Stadt.
closed to the railway station
Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem. Everything was fine
Its location The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.
The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
central location. some of the decor was quite cheesy
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
realy magic hotel。 i love it。
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
room decoration, location;
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
Nice hotel overall but overpriced Bathroom leaking :-)
restaurant, beakfast, helpfull staff
the staff treatment and the strange furniture the shawer pipe is not working very good
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
Beautiful Design, friendly staff, excellent location. Just perfect.
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
Nice rooms ! Very good hotel for a romantic week-end.
The restaurants based within the hotel are excellent.
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
location very good..breakfast ok. not bad.
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
very clean, beautiful, easy to find and not far from train station
Central location with east access to station. Insufficient elevators which can create delays at checkout
Very clean, friendly staff, beautiful view, great shower... The breakfast...
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
staffs are friendly, very close to train station and location is excellent
Location was the best attribute. The room we had was small & so cramped for 2 big people.
nice location no parking available, small room.
The rooms are very confortable. The bathroom is large and clean.
The hotel did not have an iron available for use.
Lovely room especially shower Need to introduce room service
The room temperature was the adequate for the season the room was very clean and smells very nice.
Great location, friendly staff. Beds are very hard A/C does not really work well.
The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.
Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.
Location It would be nice if they included breakfast
noise every time i couldnt sleep during night time and during day time , too expincive hotel.
Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.
sleeping no fitness facilities
Good central location
Very good staff No English and Arabic tv channels
Mostly everything. The location was good. Rooms could be little bigger. And extra charges for one child is really not required.
being on the water. I had requested rooms which look out onto the lake, but both rooms faced the street.
Very friendly and helpful staff. Hotel is very central. A very comfortable bed.
Location! in front of the train station and the centre. Price, far too expensive.
The location is great.The City center is about 5 minute by walk. The Restaurant's Menu has not a big choise .There are not many place in the Parking Place
The hotel staff were eager to answer all our questions. They were extremely helpful. This trip we travelled a lot by train, and the Waldstaetterhof's location was very closed to the station. We would definately stay at this hotel again. Nothing
This hotel was excellent. We felt it was as good as any hotel needs to be. Fantastic location near the train and lake transportation. very clean. Excellent facilities. Great breakfast. a great stay in a wonderful city...we think Switzerland's best location as a central base to day trip using the trains. A little pricey, but that's Switzerland now days.
It was a conveniently located hotel and had great rooms.
Location to station and boats. The "modern" design was a bit odd.
It was convenient to the Old Town Arrival by car - difficult finding hotel and a place to park to check in
It's not up to standard. Poor Service! The staff were not friendly and lack of security checks! Taking the Key without asking ID . I guess in this case anyone could have the acess to the guest rooms.
room decor and amenities, location
General conditions of the room and of the hotel were good. The lack of a fitness/relax center.
Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast
The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful. An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.
The location was great.
Great for Lake view and City centre, all clean and nice breakfast
Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.
Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good. This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.
Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel. Everything was fine, no adverse comments to make.
very good location,and a great view of the town.Friendly staff and well maintained place. uncomfortable pillows . so ask for better ones.
Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic. The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.
Very nice location! None!
The location of the hotel was good, the breakfast was excellent and the room was extremely clean and the staff were very helpful. Excellent hotel.
It is ideally situated right in the heart of Lucerne's picturesque old town. Just be aware there is market on the square in front of the hotel that is very noisy on Saturday mornings....
Good location, the room was quite simple and small. Breakfast was very poor.
Breakfast was very good. Staff friendly and helpful. good fast free internet
The hotel has a very good location. And, it was easy to find. The outside is charming but the inside is rather sterile. It has been completely renovated...the entire interior is new and Swiss modern.
Location No airconditioning
Good location in the center of Luzern, nice rooms, sweet personnel
The excellent location and convenient to move about
Great value for money, ideal location in historic heart of Lucerne, clean room, friedly staff, healthy breakfast buffet. No parking infront of hotel (pedestrian zone)
The location is great. Breakfeast is yummy. the room is small as the usual european hotel
Very clean rooms and excellent lighting in room. Printed boarding passes for return flight home. We liked everything.
Location was excellent, very near the train station. Comfortable room and lovely soft bedding. Bath towels were rather small and thin considering it is a 4 star hotel. Also, shower head too low in shower and shower screen leaked somewhere meaning water went all over the bathroom floor. I would stay there again though.
Great location, centre of Lucerne across the road from the train station. Easy walk to lake, restaurants and all the main tourist sites in town. Friendly and helpful staff. Tourist office across the road in the train station building was fantastic, very friendly and helpful with advice and bookings.
Room size, bed/linen comfort, bathroom size (wellness room), Bellini Restaurant in the hotel...very good breakfast and dinner. Children's playground/park next to the hotel and cafe were perfect.. Location for sightseeing and transportation is excellent! The Terrace on the roof is closed and not accesible.
No comments except for the ease of access from the train station. Itz a 4 star hotel but does not have a simple water kettle. Bath towels are very small. Also the manager lady was not friendly even though the staffs were. Can stay in better hotels for the same price. 4 star rating needs a complete review.
The Hotel has an excellent location, next to the train station and at walking distance to the city center. Staff was extremely friendly and helpful. Breakfast was excellent and on this morning even already available as from 05.00 especially for the participants of the Luzern (half) marathon. Room was sober and not very big for three persons. TV en roof lamp were not working and towels could well serve a facial scrub. Wake-up call service through telephone system was not adjusted to winter time and consequently we were waken-up one hour too early. I would have expected more paying EUR 230 for one night in a four star hotel. Also paying for the use of the internet through a laptop made before the first world war was a pity.
Staff very helpful and friendly. Good location.
The hotel food was excellent
Hotel staff was very pleasant & helpful. Location was good, restaurant was very good. No
The room for 4 persons is extreme too small even for 2!
Nothing. They charge 2.5% for using credit cards. There was water leaking in bathroom.
The location was excellent and the room was nice and clean.
Good location, Clean
The location was fantastic, very convenient for the old twn and major sites Room was very cramped for a family f four,
Nice agent at the front desk. The room was clean. The rooms were small, noisy and not good value for money.
Good staff very helpful.Comfortable but rooms too hot. Location difficult to locate they onformation on website was incorrect.
Location Rooms were too small. Initially parking was not available. Although we requested a non smoking room, we were given a smoking room which still had butts in the ash tray. When we complained we were given a non smoking room.
Good location where major in-town tourists spots and shopping areas are within walking distance and train station is only ten minutes by walk. Smaller than average room and very soft beds while the hotel boasts these water beds healthy.
No staff can be contacted in the morning since the restuarant downstairs opens in the afternoon.