Value for money Location
Brand new hotel, luxurious, spacy rooms, very good value (guess that depends on the actual rates you get, but for around eur 60,- it is a good deal. Helpful staff. Getting to downtown is either expensive (taxi) or takes long (50 minutes by bus, which is actually very cheap).
Room design and its cleanness. The hotel is far from city center. Good for a business trip, not a city trip.
This is a new hotel. The hotel is plain, simple and clean. It offers good value for money. Staff were very pleasant indeed. Location
This is definitely one of the best hotels I ever stayed in. The description doesn't do it justice as the excellence of this hotel doesn't come across. Squeaky clean, spacious, everything thought out, classy decor. Staff professional and welcoming. Well worth the money. The two things I would improve are the restaurant food (specifically the salad bar) and internet speed. The internet was OK but could benefit from being faster - since this is a business hotel I think this is really important. Also, connection is made by cable (provided by reception) and not WiFi, it would be good if WiFi was an option. Nevertheless these are minor points compared to the superb quality this hotel delivers.
Very lovely room and big comfortable bed. Although booking site said we will pay at hotel, hotel had already charged my card prior to arrival.
Value for money and location
Excellent bed Digital television (image was still too many times) and number of channels (poor)
OK for Businesstrips, very good breakfast, comfortable beds, windows can be opened, although air condition available Haven't tried the restaurant (= breakfast room), which's furnishing is a bit too basic for a decent dinner my taste.
Clean functional hotel, helpful staff
The room was very nice, quite and well designed. The hotel is far from center and there is not shutle bus to the airport. The hote parking space during night is not free, it cost around 10 euros.
Rooms are comfortable, well designed and equipped - Staff is helpful and discreet - children playarea, reception spacious and friendly, sofa bed for children very comfortable.
front desk helpfull food facility design laundry
the cleanliness. the entertainment system Inconvenient transportation to/from the center. Inconvenient transportation to/from the airport. The hotel should provide a shuttle to/from both (even if for an extra charge).
Close to the airport.
Politeness of the hotel staff
Not the easiest hotel to find as there are more than 3 Novotels in Madrid. Expensive for dog
It was nice, clean and modern. I booked 2 rooms and in one of them the TV was not working and even though we informed the hotel, it was not repaired/changed on time.
near the with highway the aircond mild function and refregirator
I liked a nice room, very tasty croisants during the breakfast, nice staff at the reception, absolutely children friendly. I did not like that the swiming pool was not heated, the staff at the breakfast was very ackward.