| 星期一 | 08:00 - 21:00 |
| 星期二 | 08:00 - 21:00 |
| 星期三 | 08:00 - 21:00 |
| 星期四 | 08:00 - 21:00 |
| 星期五 | 08:00 - 21:00 |
| 星期六 | 08:00 - 21:00 |
| 星期日 | 08:00 - 21:00 |
優點： Staff was flexible and helpful accommodating my schedule
缺點： Check the fuel level in your rental vehicle at time of pickup, mine was 3/4 full
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Totally Awesome
優點： The staff was extremely helpful and friendly
缺點： Nothing
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Love love love the GMAC Yukon
優點： I love driving the Yukon. The car was waiting right outside the airport and I was able to drop it back off right there also. Such good customer service. Thank you.
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| 星期一 | 08:30 - 17:30 |
| 星期二 | 08:30 - 17:30 |
| 星期三 | 08:30 - 17:30 |
| 星期四 | 08:30 - 17:30 |
| 星期五 | 08:30 - 17:30 |
| 星期六 | 08:30 - 17:30 |
| 星期日 | 08:30 - 17:30 |
優點： Robin was very good to deal with. Very kind, courteous and helpful.
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優點： Nothing
缺點： They had no available cars to rent
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優點： Easy pickup, great car, great price, easy dro-off!
缺點： nothing!
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優點： Everything was Great. Fast service, nice clean car.
缺點： I got a free upgrade and was told when handed the keys. It would be better to ask if the customer wants an upgrade and what type of car rather than the brand. I had a gas guzzler SUV. I could have changed it but found out when I saw the car in the lot, and didn't want to spend more time... I would have preferred an economical one.
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缺點： They didn't have a car available despite the fact that I made a reservation.
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Overall
優點： Price, gas milage, comfort.
缺點： Cleanliness, needed maintenance, tires needed replaced
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| 星期一 | 08:30 - 17:30 |
| 星期二 | 08:30 - 17:30 |
| 星期三 | 08:30 - 17:30 |
| 星期四 | 08:30 - 17:30 |
| 星期五 | 08:30 - 17:30 |
| 星期六 | 08:30 - 17:30 |
| 星期日 | 08:30 - 17:30 |
優點： Easy location to access
缺點： Stuck driving a cargo van with "Hertz" plastered on the side through the Rocky Mountains. Not the easiest of drives in a vehicle I was not comfortable driving.
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優點： Pick up and drop off was quick and easy
缺點： Car was much smaller than expected. Said Nissan Pathfinder or similar (and I know it says not guaranteed) but we got a Kia Sorento which was a lot tighter than we were planning for. Had to have bags in laps/etc. Why not just tell us exactly the car we were reserving? Doesn't seem that hard
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優點： The staff in Montrose provided excellent & friendly customer service. The nice lady was also very helpful in providing directions to the Black Canyon.
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缺點： Drop off
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優點： Yes - I had delays for pick up and they were very helpful.
缺點： Nothing
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優點： Staff was friendly and quick and thurough.
缺點： I picked up my keys before the baggage came around to avoid the wait in getting my rental. Very glad I did that, because their was a long line forming behind me as people got their bags.
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Seamless experience
優點： Friendly staff. Quick service. It was very smooth and positive.
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缺點： Nothing. Good value for the money.
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Bad experience overall
優點： Quick drop off in Denver.
缺點： First of all we waited 30 min for someone to come to the desk at the airport. They took their sweet time. All 3 of them were outside taking a break. Then took forever to give us the wrong car. Booked a small SUV. Ended up with a old expedition. Asked them to change it, said they didn't have anything else. Eventhough we saw at least 10 suv that was parked in their lot. Didn't argue as we were already behind schedule. Had to return it to Denver after driving 1/4 of our trip. Couldn't continue our trip with this. They still ended up charging 90% of the total cost.
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優點： The counter person (girl) was very helpful and professional.
缺點： The initial car given was too small for me to get into and drive. (I'm tall and fat). I was very impressed w/ how the young lady who rented me the car handled the situation. She exchanged the tiny car for a slightly larger car, whose seat went back farther, with no hint of judgment around my inability to fit into the smaller car.
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Montrose Hertz
優點： Convenient pick-up and drop-off at airport location in Montrose. Friendly staff made renting the car easy.
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缺點： Even though I rented a 4 wheel drive, every time i left the road my seat started vibrating, and every time i shut my door without the engine running the horn started honking.
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Very efficient and pleasant check out
優點： The car ran very well. We got upgraded to an SUV, which was unexpected and most helpful for our trip.
缺點： Everything was fine.
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Good Deal on A Rental But Slow Pick Up
優點： Friendly service, nice clean car, very roomy, good deal.
缺點： We had to wait an hour for another car to get back! Luckily this didn't inconvenience us much but it could have.
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Got a free upgrade!
優點： Very friendly and helpful staff. Rental took about a minute. Rented a standard, got upgraded to a Yukon XL.
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優點： Perfect
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| 星期一 | 08:30 - 17:00 20:45 - 21:15 |
| 星期二 | 08:30 - 17:00 20:45 - 21:15 |
| 星期三 | 08:30 - 17:00 20:45 - 21:15 |
| 星期四 | 08:30 - 17:00 20:45 - 21:15 |
| 星期五 | 08:30 - 17:00 20:45 - 21:15 |
| 星期六 | 08:30 - 17:00 20:45 - 21:15 |
| 星期日 | 08:30 - 17:00 20:45 - 21:15 |
優點： Drop off stunk. I hate dropping off without a staff person visually observing the vehicle.
缺點： Staff refused to observe the car.
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優點： The car was clean, the service was quick and Team on the desk was helpful
缺點： We specifically wanted a small car for first-time driver but received a SUV as the smallest available.
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缺點： Service engine light was on from the moment i got in the car. tires were very loud. Sounded like snow tires or needed to be rotated.
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| 星期一 | 08:30 - 17:30 |
| 星期二 | 08:30 - 17:30 |
| 星期三 | 08:30 - 17:30 |
| 星期四 | 08:30 - 17:30 |
| 星期五 | 08:30 - 17:30 |
| 星期六 | 08:30 - 17:30 |
| 星期日 | 08:30 - 17:30 |
優點： Nothing. Never got our car...
缺點： Phone was off the hook and rang busy all day when trying to inform rental counter that our flight was severely delayed. Arrived to find nobody at rental counter. Called after hours person and they would not come in to give us our car. Only after 10 mins did the agent call back because she felt bad and said that she would come in to get us a car. However the airport would be close by the time she came in. Addressed these issues on the return trip at the rental counter and they denied saying their phone was busy and made nothing but excuses...
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缺點： Not billing me $400 to keep the rental car for an additional 15 hours of use due to a flight cancellation would've been nice.
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Speedy pickup/dropoff
優點： Car was available in the class I previously chose - no waiting. Big plus.
缺點： Car had quite a few scrapes & alot of rock chips - as long as I'm not charged, I don't care, but there were alot. I had never driven a push-button start vehicle - it should have been obvious, but without instruction, the car pic of the parking brake and the start/stop button made me think I had to make sure the parking brake wasn't on and I was in Park and then press Start. I had to acknowledge my ignorance and ask someone, in order to learn you had to press and hold the brake while you press the start/stop button; otherwise nothing. It would be great if agents asked about familiarity with this option, to avoid delay/embarrassment.
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Waste of time and a horrible experience
優點： Nothing
缺點： I showed up and they didn’t have a car...
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優點： Everything was good. The lady at the counter was knowledgable and very friendly.
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缺點： I would have preferred a smaller SUV or a wagon.
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優點： Easy pick up and return. Decent car and great price.
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Money!!!!
優點： I got what I asked for. A great suv and it was great.
缺點： The cost. I paid 400 dollars for 24 hours. I felt like that is a little high for 24 hours.
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OK Car, Cheaper than Grand Junction
優點： Convenient location at the airport. Car pickup was within very short walking distance. Easy pickup and drop off. Although Thrifty website says that they are located off of the airport, their desk is in the airport and cars are right there. My GPS programmed for their office took me to a nonexistent place. But just go to the airport.
缺點： The car had several small dings on the doors and the front passenger and back seats were rather stained in spots. But it was a good car and did the job.
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優點： Very convenient and easy process.
缺點： Staff should not be talking on their cell phones while interacting with customers. Rather discourteous.
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Same price as round trip on telluride express (4-d
優點： Quick and easy process, nice car, didn't have to rely or wait on telluride express.
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they were closed
優點： nothing
缺點： they were closed when I landed.
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| 星期一 | 08:30 - 17:00 20:45 - 21:15 |
| 星期二 | 08:30 - 17:00 20:45 - 21:15 |
| 星期三 | 08:30 - 17:00 20:45 - 21:15 |
| 星期四 | 08:30 - 17:00 20:45 - 21:15 |
| 星期五 | 08:30 - 17:00 20:45 - 21:15 |
| 星期六 | 08:30 - 17:00 20:45 - 21:15 |
| 星期日 | 08:30 - 17:00 20:45 - 21:15 |
優點： reasonable pricing
缺點： nobody working the counter, car was not detailed
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缺點： The washer fluid light was on and the washers did not work
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Red Ford
優點： The car had good pickup when going up the mountains.
缺點： It could stand a void car wash.
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缺點： Car rented was not ready when scheduled. Had to rent another car that was not clean instead. Yes, I was given an "upgrade" but that car was dirty and a very far walk from terminal.
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Overcharged
缺點： Avis overcharged us without explanation
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| 星期一 | 08:30 - 17:00 20:45 - 21:15 |
| 星期二 | 08:30 - 17:00 20:45 - 21:15 |
| 星期三 | 08:30 - 17:00 20:45 - 21:15 |
| 星期四 | 08:30 - 17:00 20:45 - 21:15 |
| 星期五 | 08:30 - 17:00 20:45 - 21:15 |
| 星期六 | 08:30 - 17:00 20:45 - 21:15 |
| 星期日 | 08:30 - 17:00 20:45 - 21:15 |
缺點： We were charged an extra $100 for being half an hour early to pick up the car. The car smelled like cigarette smoke and Febreeze. The maintenance light was on with a dashboard message that said "maintenance required". We told the lady at the counter and requested a different car and her response was, "That's just for the oil change, you'll be fine. That's the only car you can take."
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優點： Drop off was easy. A bit confusing at first though. Would have been nice to have been told the process for drop off when picking up
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優點： Staff was mildly friendly at best. we waited in line for over an hour to get our rental. The first rental we received had not been cleaned and smelled terribly of smoke. After returning to the counter we were offered another vehicle without question which was appreciated. Upon further driving of the Toyota we were provided, the breaks were absolute terrible and would cause major vibration when attempting to stop. With driving to Telluride through the mountains, the breaking situation is not ideal by any means.
缺點： Vehicles need to be updated and be properly maintained. Also, in that size airport, there needs to be more staff, there is no reason to be forced to wait an hour for a rental at any airport.
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優點： Mechanical condition of the car was the only thing that was good.
缺點： The car was extremely dirty but inside and outside, and the associate at the desk said that it was because my flight was late by 4 hours and they were not aware of it. Their reason was that their detailing staff went home (it was still 4pm) because they thought there were no more customers coming!
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缺點： After my flight was delayed I tried to notify budget, 25 phone calls later they refuse to answer the phone. Terrible customer service. No customer service
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Poor service
缺點： They seldom answer local phone or return calls.
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2 hour rental
缺點： No one at desk. Not the economy car I asked for. Don't charge me for a full tank of gas for a 60 mile drive. Had two bookings for me though first was not confirmed, just an exploration via Kayak.
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優點： The check on agent and lot tech in Montrose were very nice and tried their best to help us.
缺點： Car was rated for 5 passengers but only had 4 seat belts. The back middle seat attachment was nowhere to be found by us or the Budget staff. We also had to wait over 30 mins for our car. Both facts are tough to swallow when they are charging $180/day for their car.
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