Exactly what I expected from Westin. Polite staff, fast check-in, beautiful facility, comfortable, everything worked. Great hotel bar/bartender. Excellent location. Staying at this hotel is a no-brainer. I heard my neighbors through the wall a couple of times. Crying baby - I know some say let them cry, but jeez! I think this is more a case of inconsiderate guests than a hotel flaw. Also, the A/C seemed to take a long time to cool my room.
Location and amenities. The Rooms at the Westin always stay dark in the morning which helps u sleep in. This isn't a complaint but a suggestion. The bed in room 221 could have been place to give the view of the Ferris wheel, the current placement was done prior to the wheel being put in place.
The hotel staff was friendly and very accommodating No
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The Hotel was nicely tucked away in the inner harbor surrounded by a plethora of stores and eateries. I purchased this hotel for my mother's birthday and while visiting her we found something very unpleasant in the room. My 3 year old son found a pair of dirty underwear and socks underneath the bed.
Very clean. Beautiful rooms. Plenty of things to do in the area around the hotel. Parking was not included. We paid for Valet and it was more than they originally told me it cost. When we first checked into our room it was not ready and they changed rooms for us, but it was an inconvenience and they barely apologized.
Location Shower didn't drain, staff wasn't overly helpful, which I would expect from a 4 star rating.
Valet guy was SUPER nice; I self parked because I wasn't sure where to valet. But the valet guy noticed me struggling with some luggage and offer to help me get down a few stairs before even confirming I was staying at the Westin.
It was clean The parking very expensive
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
The room was clean and modern. It was an excellent looking hotel in a great location. The White House is only about 3 blocks away. We were able to walk to the Verizon Center, area bars, The International Spy Museum, and other attractions in downtown DC. The walls are paper thin. We could hear everything going on next door and it sounded like the the family upstairs had pogo sticks all night long. Every time our neighbors flushed the toilets or took a shower, it sounded like we were in their bathroom.
Location is prime right in the middle of downtown and close to numerous good restaurants. The king bed I had was not very comfortable it felt as if my back was sinking while the rest of my body parts were aloft.
Good location room was small and far from the elevator. had to call maintenance to get the tv to work
The checking was quick and easy and the staff friendly. We only saw the concierge once, so not much help there-we asked the taxi drivers when we had questions. The room was clean and when we asked for one extra towel to be left we got an entire stack of towels within 5 minutes. We also appreciated the vending machine & ice machine down the hallway. Unfortunately our room was on the street side (I did ask for a room with a view) and even though we were on an upper floor, the street noise was much more than expected. Sirens and honking and back-up beeping kept us up most of the three nights we stayed. The bed was lumpy and uncomfortable as well. There were no lights on the desk and tv side of the room-only on the bed side. We found that odd as it was difficult to see while reading or writing at the desk. The bathroom was spacious, but I would have liked a "night" light or dimmer in the bathroom for at night.
Location was excellent. The hotel is really nice and the price we got could not be beat.
The atmosphere of the hotel was great , the look of the hotel was beautiful and made some great memories.
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
Clean room Quiet Friendly Staff Great location Great price Nothing!
Close proximty to city center, metro access through lobby. Nothing
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Location If you want to sleep past 7am avoid room 221. It's next to the maid's "staging area" ,so starting around 7 there's loud banging around & talking. The walls are quite thin.
Price was pretty good for DC during spring break. Close to subway. Wireless was extremely slow and intermittent. They felt is was our computer but we had several...they could not all have issues. The room was moldy causing a lot of allergy issues.
Location Tour buses took over the parking lot
I loved being so close to the metro. I found the room and bed comfortable and adequate. The fridge and microwave made it so we were able to provide most of our own food, which was a plus for us. The prices were the best we could find so close to downtown. You can also easily walk to the Iwo Jima memorial. No elevator anywhere near our room, so you had to carry everything to the second floor (not that atypical in my experience). The pool was a big letdown. It would have been a big perk for our young children. The water was cold; the whole pool room was so foggy in the evening that you couldn't even see across the pool; the shower curtain in the pool changing room was covered in dead gnats, and the ceiling was covered in condensation that dripped on you as you changed.
The rooms we're clean, it is not too far from the main points of interest-$15 taxi ride or a cheaper metro ride takes about 25 minutes We called the hotel to say that the first person from our group to arrive will not be the one whose name is on the reservation to make sure there is an easy check in, only to find out that the hotel cannot find the reservation even though we received an email confirmation. Saying that there is no reservation at all we we're told to call the booking website, we're places on hold by the hotel for a long time before we finished a sentence, and overall it was really hard to edible this and took us 50 minutes of calls to figure it out and find the reservation.
Decent room but the no coffee and breakfast doesn't seem like a big deal. Until you're there. Then it's super annoying. There's a Days Inn near here on Pershing Drive, I'd stay there overeating here.
Close proximity to the metro. The hotel is not far from the metro, but it is also right off the side of the highway, making it quite loud and a little bit of an eyesore. When I arrived, the staff seemed a bit confused on how to check me in. They allowed us to "check" our bags for the afternoon while we traveled. The pizza place next door seemed enticing at first, but quickly turned us off by the looks of it. Appearance is everything sometimes. Very poorly cleaned room. Hair left in the hair dryer. Shower looked like it had not been cleaned. Overall, poor quality. The room was really warm, despite efforts to turn down the heater. Would not stay here again and would not suggest to a friend. Way overpriced for value.
The room was clean and quite. Close to DC. Friendly staff. Took 30 min for staff to get reservation. No tv remote. No breakfast
stair access only to second building. Terrible set up for the handicapped
Very clean hotel in good neighborhood. Arlington is very nice and is easily accessible from the hotel. Compared to other hotels in the area is very affordable. The staff was also real nice and if you need to store your luggage after you check out for sightseeing you can for free. There is a decent walk to the nearest metro rail station to get into DC and the surrounding areas and the highway can be a little noisey. No breakfast included.
The rooms were reasonably updated, good cable tv options, and the pool was terrific (lifeguard on duty, so I got to swim laps while the kids splashed. . ). Our rooms were actually quiet, everything was clean, and the staff quite helpful. I particulalry enjoyed the fresh coffee in the lobby (though missed having a hearty French Roast for much of the trip). Most of the restaurant choices are a few blocks away, so we got some exercise when tired of Ledo Pizzeria and diner. Wish the pool was open earlier in the day, and it could stand some spiffing up.
This Best Western is very run down. There are cracks in the bathroom walls, mold or dirt in between tile. The room didn't smell clean, nor feel it. I would prefer hotels not spray room freshener (which they didn't), however it had a stale smell. The first room we were given was #119, whatever you do, don't take this room, it is next to the laundry room and the noise and banging from the machines is not tolerable- this room should be a storage unit- not fit for humans. ( it is also right under a staircase to the second floor- kids were running up and down alot. Second worst experience at a hotel/motel ever!
A great value for being walkable to the capital mall area, great restaurants, etc. A block from Safeway too.
Forced to valet park at $99 for 2 nights. I don't like to valet park. I didm;t have an option. If I had known this ahead of time, I never would have booked.
The room was very comfortable and clean, free breakfast in the morning and helpful front desk staff The ice machine outside my room was very noisy, the location was a bit dodgy and I didnt like the walk back, especially at night, the internet is not very fast and resets every 24 hours
Complimentary Coffee/Tea bar 24/7, breakfast, daily apples in lobby, friendly staff. Neighborhood location under construction.
Always enjoy our stay here - great location
The staff was extremely friendly and helpful. The gym had four workout machines and two of them were not functional. In the morning this prevented travelers from getting a morning workout in.
I had a comfortable stay. Very clean room and kind staff. Free internet in room. Walking distance to the convention center. Breakfast (included) was not luxurious but enough for me.
Convenient to convention center. Older but modernized and clean. Not a lot of parking available. Valet was full both nights I stayed. Hotel keys problematic. Vending machines were not working On my floor.
Staff, breakfast, pool
Great price. Friendly, helpful staff. Useful amenities (refrigerator, business center, complimentary hot breakfast). Very clean room.
Close to monuments downtown Roaches in collegues room
The rooms are comfortable and quiet. We found a mouse trap into our room, which could be very dangerous for children because of the poison (and very disgusting for the adult). Although we mentioned it to the front desk, they didn't apply the 100% Hampton satisfaction policy, that implay the refunding of room charges. In addition, they charged our credit card multiple times with different amounts of money that they were unable to justify and so far (4 days later) we still don't know the exact amount of money we have been charged on our card. This is not professional.
i found a real good offer - 92 dollars a day for a double room
My wife and I prefer boutique hotels, with heavy emphasis on set and setting. this place creates an environment that transports you from the norm of your life to the fantastical. Highly recommend this hotel! Was very romantic, upgrade to a king studio as we did, or better. Such a magical place! The only comment I would have is to park you car directly across the street from the hotel where the parking is around $20 a day instead of teh hotels $38 dollar valet service.
Great hotel very poor housekeeping Our room was not cleaned after requesting twice Room was not cleaned till after 8:00pm. At time of check out Valet pulled up our car and it was badly damaged. At time of payment I was charged for parking $35.00 each day After I complained about damage to car I wasn't charged for parking. I paid my bill over $500.00 I asked to see manager and complained about room not being cleaned until after 8
Decor and bed. As is usually the case in the USA, most staff less than fully competent.
Very nice hotel, good location, staff very helpful.
Sufficient for a stay over night.
Hip Decor, clean, comfortable.
great room, location, cleanliness no hot shower
The hotel was very central to points of interest (for me) ie historical sites, shopping, gay neighborhood. All within walking distance. Fantastically clean. No negatives
Very modern and clean facilities. The staff. Location
Clean, friendly staff Morning coffee ( that was free!) was horrible
Hotel facilities were very nice, location is perfect for going to GW. The staff were very helpful, I had a problem with the reservation, as even though I booked the reservation using getroom.com, it was not found in the hotel's records. I spent an hour on the phone with getaroom and the hotel staff to get it resolved. They recommended that I use Hotels Tonight instead. One comment, the cleaning staff woke us up at 8AM to ask us what time we wanted the room cleaned. I thought that was a little weird... would generally prefer they just come when we're not there.
The doormen/bell captains, and all the staff were incredibly gracious and helpful. The room was good-sized and well appointed. The location is great with many restaurants in walking distance. The Metro is about 3 blocks away. The view from our room was not great, but we didn't care.
was in town on business. Staff was polite and helpful even though I checked in around midnight. Room and decor were average at best. Not enough easily usable outlets next to nightstands. Central air system was noisy. a Pubic hair left on the sink and a couple in the shower was gross. Morning complimentary coffee was actually decent which was appreciated since I had to be up at 5. All in all, fine for me as a solo business traveler billing the client for accommodation. However if I was looking for a romantic getaway with my lady, or on vacation with the kids, i'd look for somewhere with a more unique and fun vibe and higher standards.
Rooms, staff and food
Everything met my expectations.
The decor was excellent. I recommend using the subway, it's a short walk away. If it had a pool it would have been perfect, but otherwise it was fantastic. Service at the in-hotel restaurant was slow and food was a little overpriced compared to the excellent food you could get around town.
Staff very friendly and accommodating. good location, nice area for walking, close to Rock Creek Trail
The staff was very welcoming and helpful. At times wait staff was sparse
Great location, great food, great staff, very comfortable. No coffee in the rooms!
Nice room - king size bed slept great. I was very disappointed that there were no coffee pots in the room or complimentary cups offered in the lobby. However, I was informed that I could purchase a cup in their restaurant for $4.00. For the amount of money that I spent on the room, I really feel something as simple as a "complimentary" cup of coffee should have been included.
The Churchill was a delightful respite for this harried traveller. The staff was exceptionally helpful and friendly, the decor very pleasing, the room quite comfortable . All in all, my stay - though short- was very pleasant. I have no complaints.
The hotel is very clean and well maintained. It is an old building with character. There didn't seem to be any dress code for the staff so I couldn't tell for sure who was working there or hanging out. Staff couldn't easily tell me where local restaurants were. I had to find them on my own. The air blowing into the room from the HVAC vent was loud. I would have expected this from a cheap hotel but I paid over $350 per night.
Comfortable bed. Great location good water pressure in the shower The coffee maker didn't work well- the blower dryer was cracked very small bathroom Complimentary coffee in the lobby would have been a nice touch and a complimentary happy hour would be a nice touch
Good location. Friendly stuff. Ice machine wasn't working so wasn't iron. Valet parking only. Room was really small.
I loved the room and the cleanliness...the comfort of the bed..overall great... the fact that there was no tub mat in the bathroom. Tub very slippery. as a business traveler my flight was late and when I got to the hotel there was no restaurant or room service.. on my floor there were not even vending machines to purchase soft drinks..
Friendly, helpful staff; great location, spacious room, well appointed and comfy. Overall good pic! Room too hot, useless thermostat, too much light at night. Bring a sleep mask
Comfy beds, decent size room in the junior suite. Nice quality towels and linens. Staff was pretty rude when we came back from seeing monuments. Bar tender was very rude when I went to take a call from my sitter and acted as if I was running out on the tab and refused my drink when I returned for no reason. The manager, I assume was very rude when we came in laughing (mind you, it was a bday party and gathering of veterans) In serious need of vending machines or at least bottles of water. The night staff was nice enough to bring up a cup.
Spacious room located across the street from our conference The heat in the room was stuck on and the thermostat didn't do anything. Had to leave the windows open to be bearable in the room.
the front desk staff was very helpful and courteous. The room was clean and spacious. The bathroom was wonderful.
Great location and accommodation . Personable staff. If I had to find a weakness it would be too very small elevators
Very warm and welcoming front desk staff. Great location. Well appointed rooms and spacious Nothing comes to mind.
Charming historic feel, convenient location but out of the big hotel loop. It felt more like staying in a neighborhood yet could easily get everywhere I wanted to by walking or metro. The staff was pleasant enough but I would have expected a small hotel to be a little more personal.
This hotel is an oasis within the city offering old fashioned values and quality service.
staff was courteous They accepted my reservation then gave away the room. Sent me to another hotel without rooms. A true nightmare in the middle of the night in DC
location and the size of the family room is perfect Bathroom of the room is too small ,rooms are too cold ,no place to get poor breakfast
The hotel has been recently renovated, so everything was brand new. Note that only half of the hotel is the "historic" part, now the other half is new. That didn't bother me at all. There was a very nice, upscale feel to the whole place. The staff were wonderful - very nice and accommodating. I stayed one night and when I came into my room after being out, all of my lights weren't working - a breaker had blown. When I called the front desk, it was taken care of within 10 minutes by a very polite maintenance staffer. The location was just okay - I walked from the closest Metro (Mt Vernon/Convention Center), and found myself walking along a street with boarded up houses. I wasn't taking any shortcuts, this was one of the main streets by the hotel. This wasn't too much of a problem for me, as I used Lyft to get everywhere and didn't do much walking at all. But it is something to keep in mind if you are making a reservation here. The only other thing was that my bed was very firm. That's a total personal preference, but did interfere with my sleep
The location is convenient.
The hotel was absolutely stunning! The restaurant's service was great and the food was delicious.
Spacious and comfortable. Visibly older and run-down in places.
Unique historic and charming hotel in great downtown location. Nice antique furnishings, nice dining are for breakfast. The room was small but clean and comfortable.
The staff was friendly, location was convenient, rooms were very comfortable and nicely furnished.
The hotel was quiet, the room furnishings were fresh and attractive, and I found the decor pleasing generally. The room overlooked the courtyard, which was also quiet. A good location too--we were able to walk to many of our destinations right from the hotel. Staff were friendly and very helpful. I needed a cab one rainy morning, and asked at the front desk if they could call for one. Instead, the bellman grabbed his umbrella and went out to the street, down to the nearest busy corner, and whistled up one for me. Above and beyond! Our room was small--would have been perfect for a single guest, but a little cramped for two. Just one bedside table, for example, with no room for a second. We would have liked a king bed, but one evidently wasn't available--again, perhaps a size issue. Last, half the wardrobe cabinet was taken up by a room safe and refrigerator pre-stocked with candy, soda, and alcohol, so there wasn't quite enough room for two people to hang our things. And yes, no iron or ironing board. We didn't try the meal facilities. We'd stay again--the pluses outweigh the minuses.
Small room. Dirty carpet. TV in a cabinet. Full size bed. Horrible stay
Room was good for one person on a business trip. I had problems with the parking. It was expensive for the bad service that was given to me. Also I was double charged for my room. I have booked many hotel rooms and that has never happened to me
It was a nice hotel, in a relatively good location. Not a far walk to the Smithsonians, White House, etc. Parking is expensive and they tell you there's no charge for room service to be delivered, but there is.
I was charged for breakfast although it was included in the cost the room
nothing special at the hotel . it runs but nothing special to come back . np
manager was very helpful in resolving difference in price between booking.com price and price on arrival
I'm upset that I can not get a refund!! I had to cancel my reservation due to a flight cancelation.
staff friendliness and professionalism were great, especially night staff at reception. Found one of the staff at the gift store gave incorrect info regarding tour pick up times, but we got the correct info from the person who was there the next day.
Rooftop pool, baggage storage service, polite and efficient staff, central location
Location was okay underwhelmed by room, asked for one kings bed but got 2 small double beds. No late night dining.
The beds. The fitness room. It was soooooo hot and there was no way to adjust the temperature.
Really good value - clean freindly and a really good safe location. I would recommend as on a direct straight road to white house. Bar good and freindly atmosphere with varied clientele watching Tv.. I felt comfortable having a beer alone there as my daughter was out - I would not do this at home. Staff gave good advice and hailed cab for us etc. No-
It was clean and looks nice from the outside They charge you for parking and they don't tell you. They tell you to come down for breakfast when you have to pay for breakfast after they say it's complementary.
Hotel staff was very helpful Location is a bit remote to all main sightseeings
the bathtub, room service was prompt
close to airport and great restaurants
1. Interconnecting suites have poor sound isolation. 2. No bottled water given. 3. Thermostat did not work well. 4. Internet too expensive. 5. No in-room safes. 6. Washroom is too dark. 7. Although boarding passes are printed for free, staff wouldn't print out bus ticket purchased on line and asked me to pay min. $5.95 plus tax to use business center.. 7 Far walk to subway. 8. No slippers to use on the dingy carpet in room. 9. Everything is old and rickety.
The room was in poor shape. The ceiling had big cracks in it from a prior water problem. We were put on a floor with a highschool band which was not quiet. For the money, it was not a good deal. Would not stay here again
I was barely there, so I can't say much. Once again, I was barely there. I only came back to my room to sleep.
bed - very comfortable! lobby location by airport and Crystal City -tiny, tiny, tiny bathroom -booked a room w/2 beds, but only got 1 bed & over 3 night stay, change was never made -staff wasn't helpful, just polite, but couldn't solve issues -no HH points assigned b/c room was book through Orbitz (who knew)
Nothing. Rude employees! loud street noise, hallways, and ongoing party could be heard from our room. A light blinking above our bed that could not be covered or turned off. Fire alarm at 1 am led to evacuation but the employees stayed inside and offered no direction or help to us. Complaints and questions to employees led to raised voices (theirs) and no solutions or help. I will never stay here again.
Ventillation system was horrible. The AC/Heat needs major upgrade -No room service/dine in -Heat system doesn't work properly -Gave me allergies
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
Microwave access would have been very convenient.
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Close to attractions Parking
Interesting restaurants nearby
We were upset at lack of complimentary breakfast.
Most friendly staff I've ever encountered at a hotel.
Friendly staff, clean and attractive, excellent hotel for the price! Bar closes too early. Minor problems with accessories in room.
People who worked there were very nice. They represented the company very well. I appreciated the breakfast. It was wonderful. I appreciated my proximity to the metro. Lighting in the bathroom was terrible.
Clean, comfortable, safe No bar, no food at 5:15 a.m.
We liked the waffles! the staff was friendly and accommodating. the location was close to everything we wanted to see. Housekeeping kept knocking on the door while our baby was sleeping to see if we had checked out earlier than our checkout time. Just make sure you put the do not disturb sign out!
I would definitely stay here again. The close proximity to the metro can't be beat. The beds were so comfortable. The breakfast was awesome and more than expected. The shuttle was easy, quick and friendly service. All staff that we encountered were helpful. The area is close to many restaurants as well. The one negative was not having an in room safe which is usually so common in a hotel.
The personel is not very friendly, they did not help much with some issues we had.
We loved the friendly staff, awesome breakfast and cookies! Such a money saver for us to have such a great breakfast provided. The rooms were spacious and great for our family.
The rooms were clean, and there was always hot water with good water pressure when showering. The complimentary breakfast was fantastic- every day was different, but there were always hot items such as eggs, potatoes, biscuits and gravy, etc. There was an assortment of breads, bagels, and cereals as well as a waffle maker, fruit, and oatmeal. Yogurt and juices were available every day. The Crystal City metro station was a 5 minute walk away, so that made it very convenient to hop on the blue line to all the major tourist attraction. The hotel was very quiet in the evenings- our room was very close to the elevators but we never heard anyone in the hall at night. The free airport shuttle was wonderful. We would highly suggest this hotel.
Breakfast buffet was nice. Good selection and clean eating area. We hoped for free parking but understand that is limited in the area.
We stayed here for 3 nights. The location is great and a quick walk to the metro. Nice and clean hotel with nice staff. The price was just right.
Full breakfast, clean and fairly modern room, responsive staff 8 minute walk to Metro can be bracing on a cold day (but you can do half of in Crystal City underground)
Everything was great with this hotel. The metro is 2 blocks away and Crystal City is not nearly as crowded as staying in DC and much safer. The staff setup a great breakfast every morning and the parking was reasonably priced compared to parking in DC. A stress free hotel to stay at while on vacation. Will definitely be back! no complaints
Enjoyed the proximity to the restaurants and the Crystal City metro stop. There were lots of families staying there. That was nice. The place had a good vibe. Parking was $17, which was cheaper than at the Westin Crystal City. And internet and breakfast were included, something the Westin didn't do. I wish it was even closer to the metro. But that would make it farther from the row of restaurants on 23rd St South. Hmmm...tradeoffs. I wish it was 10 bucks cheaper. I wish there were more breakfast options. But breakfast wasn't limited or bad at all.
Free early check-in. Quiet room. No free wifi. Drab view from room.
Everything! Service excellent, great atmosphere and convenient to all local area Nothing,
Very quiet, no outside noise what so ever despite the location. Nothing that set apart the Ritz from the others, room, furniture, bathroom was very medicore and what you get from any other hotel in the same class.
The Metro was just outside the front door and it made for very easy trips on the metro. The airport is only two stops away and you avoid the hassle of traffic if you don't have too much luggage to carry. I saw several families there so I think it would be a nice place for families too. And of course, the service was great. The staff was very friendly and helpful.
Friendliness of the staff
woman checking me in on 11/22 was great. very comfortable bed. great location.nice tv, internet hookup great, concierge very nice and helpful. unfortunately, i was not given the wake up call at 5 15 am like i requested.also, it was tricky to adjust the thermostat to desirable temperature.
Classic feel. Excellent bathroom with up-to-date but classic style fixtures. A/C was noisy in my room. I used earplugs to sleep and it was fine after that.
Great location, walk to anywhere. Spacious room with separate kitchenette. Elegant and stylish. My wife enjoyed the makeup table in the room. Helpful staff. Noisy HVAC. Slow draining shower / tub with slippery bottom. Not enough outlets to power all our devices at once.
Staff far more "accessible", more communicative. Seemed also to be more folk around to help ... bellmen, etc. I can never remember how to run the thermostats ... I wish each room had an instruction card. Had to chuckle >>> When checking out, I noted to staff that the toilet might be clogged ... they gve me a comment card and suggested I mail the report of my jammed toilet in! I guess my comment lost something in its presentation, all wokred out oki.
People were nice, exellent location, free internet, complementary water / news paper/ gym/coffee/ very cozy coffee machine broke
The room was bright, clean and nicely decorated. The bed was very comfortable and the kitchenette was fantastic! Stocked with the best shortbread cookies! The double doors were unnecessary. Bathroom was a bit small.
coosiness the elevator is really outdated
I love "historic hotels" and this is a really nice one, with the upgrades that matter--excellent, comfortable beds, free internet, good location, helpful staff. You have to climb up stairs from the tiny lobby to the main floor. Is there wheel-chair access? I couldn't tell.
Hotel was conveniently located and quiet generally. Since I only stayed for one night I did have time to form any strong opinions on the place. I thought the price was high but perhaps not given the address on Penn. Ave. The staff failed to inform me when room was available having arrived early in the morning.
Location, location, location. And nice employees. Garage charge for the rental car was bit pricey.
Great place! Nothing
Parking was so expensive.
CLEANING CREW FRIENDLY QUIET Shuttle service to metro was lacking had two call twice 1 day with no show had to catch other hotel shuttle to get back. Buses kept breaking down so did not know which vehicle was mine and no marking on shuttle. Was told that shuttle would drop me off close destination twice but was dropped off at metro, had to buy another card to get to destination.
Price for location near airport. The room was a bit worn, though not yet shabby. Mattress was a bit soft for my taste.
When I arrived at the Southwest terminal, it was a little confusing figuring out where to pick up the airport shuttle. But after that, the shuttles (especially the Metro shuttles) were fantastic. Very reliable. Overall, the staff was extremely friendly/helpful. No channel guide for the TVs. Inexcusable. You'd think that Marriott mgt would be smart enough to have the GUIDE button on the remote controls actually bring up a current guide/schedule, but I guess furnishing a channel list (even on a laminated sheet of paper) is just too complicated. Water in the pool was a bit cold.
The room was really clean, Frank always made sure to welcome us back to the hotel and ask if everything was ok It was more expensive than double tree hilton, room was a little smaller than dth and they did'nt charge to park the car on their property.
Location, room size
The room I got was pretty big. The furnitures were not the most stylish, but comfortable enough. They have shuttles to the airport and the Metro station, which is very convenient (but not 24/7, so check the schedule). Location is also convenient, close to a good number of casual restaurants. The shuttle tracking website is useless. Marriott shuttles at the airport has "north loop" and "south loop" that go to different hotels -- very confusing and not correctly shown on the tracking bus. I ended up waiting for more than half an hour for the correct shuttle. I recommend calling the hotel for actual shuttle arrival time, and make sure to verify the destination with the driver before boarding.
Location Even with the AC on the room felt humid.
- Indoor swimming pool was closed though hotel's website says that they have a swimming pool facility and it is open. the staff said that they have closed it due to end of season which was not convincing as the pool is indoor, the weather was very hot and all other surrounding hotels' indoor swimming pools were fully operating. - No dining room service - No buffet breakfast
The pool was very cold. The in-hotel food options were pretty limited.
Not many restaurants around.
The location was great. Movies could not be rented on the TV. Wifi was spotty.
This site says it has free parking which is not true it was ok but wouldn't stay there again breakfast is 16 dollars for cereal and muffins internet is also expensive
I used to work near Scott Circle so this was convenient for me to go visit friends. No choice as to heat or a/c in the room...which is a nightmare during in-between seasons. My room was too warm and there was nothing I could do about it. Ugh. Also, $41 for valet parking is nothing short of highway robbery. Finally, female front desk clerk needs to add "smiling" to her repertoire.
I like the location, the staff was polite, etc. The bathroom floor was dirty. The floor needs cleaning. Requested a small refrigerator and the next day my food was no good. Chemicals in the fridge. The wifi didn't work, however, the price was waived and I was able to go to the T room to do urgent work.
Amazing breakfast. (We got free breakfast vouchers when we booked our room). Comfy bed. Convenient central location. Asked for a fridge, never got one. Had to have the shower repaired because it wouldn't get hot. TV had really bad reception and very few channels.
Well located Dirty Low level maintenance most of the staff is not caring
Excellent location: within walking distance of Metro stops &, even better for me, across the street from a Bike Share station. Staff were polite, helpful, and professional. Worth every cent I spent. Happy medium between really expensive places right next to the monuments and less expensive places that were farther away. The room was smaller than I expected but adequate for my needs.
The staff was very friendly. The price was fairly cheap for the location. The wifi didn't work and charged $12/day. Heat and lights didn't work. Bed bugs. Expensive parking.
Unfortunately we had to cancel our reservation due to heavy rain, traffic, wind,etc on the route. The manager did agree to refund part of our money. We were disappointed that we weren't able to make the trip.
It was a quick stay but it was great. The staff was super friendly and extremely helpful. The room was clean and comfortable. The only thing I wish this hotel had was free wifi.
It's in a good location just north of the heart of Washington DC. I was in town for 6 nights for a SHRM conference and this hotel was very disappointing. Why is it that more expensive hotels charge extra for wifi while it's free at lower-end hotels? An extra $15/day for wifi. Ridiculous! They were a little stingy with the towels--I only had 2 bath towels in my room. Most hotels provide 3 as standard. The bathroom was small and laid out oddly. The toilet was against the same wall as the bathroom door, facing the sink, and was very close, so getting up was a little awkward. The shower didn't have a door so a lot of water ended up on the floor. I reserved a king bed but the bed I got was no bigger than a queen. I had to ask to be moved to a room with a king bed. The staff was neither friendly nor accommodating. The published breakfast hours were up to 10:30 but when I tried to enter the restaurant a little after 10:00 am the staff said they were closed until lunch. The examples of their borderline-rudeness are too numerous to list, but very few on staff were friendly. Oddly enough the exception seemed to be the housekeeping staff.
It was comfortable and walking distance to resteraunts and attractions