Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
Everything about the stay was top notch!
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
Location was great. Rooms clean and useful.
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
Everything.. The staff were very helpful and accommodating. Food was very good but dear enough. Rooms were very spacious and comfortable. Cleaned everyday and fresh towels and sheets. The location was amazing. Literally walk out the door onto Times Square.
The view was the best feature and the service was good. Friendly staff The room I stayed in was much smaller then I had anticipated. The hotel website boasts large, roomy suites.. also the room had an offensive odour. If I can find a less expensive deal for this hotel I will stay again otherwise for the amount I payed I can get much better! Paid $450/night.
The hotel was in the most central area that anyone could wish for. Shows, tourist trips, lights, excitement. Very nice suites and clean. Trying to unload bags from a vehicle is difficult as you have to stop by the kerb illegally. The staff were extremely inconsistent. Some showed excellent efficency and politeness however some really griped me. Breakfast is somewhat below average for the price.
We liked that we could walk to the Majestic to see The Phantom and the feel that we were in the middle of the city. We were on the 45th floor and we hardly got any sleep. Our neighbors were partying from 11:00 pm-2:00am. Lots of slamming doors and arguing. It was horrible and when I finally called at 2:00 am the person at the desk made it feel like it was my fault for not calling earlier. You need to have security making rounds to insure a pleasant stay for your guests. Plus, it was our 10th anniversary!!!!!
i loved the location
The service was excellent
The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!! Cost of items were outrageous, but that is probably just New York, Time Square.
location cleanliness and front desk staff
The room size was good for NYC. The staff was friendly. The location is good if one wants to be close to the theater district. We couldn't turn the heat off. We tried turning the temperature as low as it could go and it was still blowing warm air.
Great location!! The hotel was very clean and the staff was really nice and helpful.
Well placed,we went a lot to the theatre, conciers and the theather -people were extremly helpful and nice Nothing
Walking distance to subway, Times Square, 5th Avenue, and various popular eateries We asked for a fridge but never got one. ; ( however, it's ok bc we weren't in the room much anyways
Location is great and NYC atmosphere is why you head to this area. Hotel is going through renovations and rooms were not clean. Bathroom had mold and tub was missing shower parts. Not what we expected.
good service and central position for sightseeing and shopping. we waited 20 minutes for somebody to help us with our cases from the 42nd floor to a waiting taxi and nobody arrived. we had to manage 4 large cases on our own.to the waiting taxi..
Location, staff friendliness, room standards
I loved the room it was both clean and very spacious, my wife and I frequently stay in hotels due to both business and leisure and will definetely be returning to the time.
Great location, friendly staff and comfortable rooms. Choose a street facing room if possible, as some rooms are claustrophobic.
This was our third stay at the Time over the last 5 years and we've never been disappointed. Especially for the price! Staff was super friendly; comfy, modern room; great location in the theatre district and time square; room service breakfast (from the Serafina) was excellent Only annoyance was that there was a sign at check in offering 20% off breakfast for guests; so we ordered accordingly, only to find out that room service wasn't eligible. If the food wasn't delicious we probably would've made a bigger stink about it
Great location, and wonderful staff Overpriced for such small and unclean rooms. Our window was broken and we could hear everything at night, which in Times Square is loud and at times unbearable.
The staff at this hotel were all amazing. Each one as helpful and friendly as the next. The hotel has a very nice bar/ restaurant attached. The bed was super comfy, amazing waterfall showers, and great room service menu as well. Super central to everything, shops, food, shows, transit. Our AC broke over night, so we woke up to a huge puddle and part of the carpet was soaked from the AC leaking, but we we're checking out that day anyway and it was not anyone's fault.
The rooms were dingy. The service was awful. We paid over $500 for the room and we didn't get what we paid for - Queen bed. They first tried to put us in a full bed room and then we had to go downstairs and complain. The rooms looked much better on the site than in "really life". The beds were gross with the blue comforter. The only thing that was nice was the tiny bathroom. I wouldn't stay here again.
We liked the simply look of the room and bathroom. Very modern and abstract. Our stay was for a short period time so not much to comment on.
Very compact room and compact environment
The room was comfortable, a good size and very quiet. Ammenities were updated. It should be a beautiful hotel when the project is finished. Hotel was under construction which was not noted in the description. The lobby was moved to the second floor (from the first) and lots of workers and equipment were evident. there was a bit of work dust in the 2nd floor lobby.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Charge for parking,time to get car,comfort of room.
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Very Nice Hotel with a lot of action Expensive
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
Location Response time of the staff and high cost to eat hotel restaurant...
Ambiance of Europe . Clean and tidy . . All the furnitures were in good shape. Air conditioning system is old and noisy
Centrally located cozy Hairs in the tub :x
staff generally very friendly, rooms really great...staff actively upgraded us. quiet, peaceful; bathrooms nice, clean, friendly, bellmen great, helpful, went out of their way, would clearly come again and recommend to others. waitress at bar a little off putting. had some difficulty storing bags at checkout....seems that some people did not want them.
Location in midtown is excellent The restaurant is not special and there is no dedicated lounge area
The concierge The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window
Upon entering the hotel I marveled at the grand chandelier beaming overhead. I felt like I was entering a royal facility! The reception was pleasant and professional, quick to check me in. After unpacking in my room, I asked for a change of room. Due to the surprise of my room facing a wall of another building, scratches on the furniture, low room temp, dark/ not enough light, and low cell phone signal. I called downstairs, and within 5 minutes I was pleasantly upgraded to a 1 Bedroom Suite. Let me say, the Suite life is for me! Yes! My Suite had parque flooring, marble wall and interior. The separate living room had 12 lush red pillows on 2 black striped sofas, complete w mini bar, separate bathroom and a huge mirrored wall. Exquisite! My bedroom was outstanding! 60 inch flat screen TV, golden gilded glass desk, walk in closet and the bathroom had a bidet. Oh what a wonderful experience! I didn't like that Wifi wasn't already included in the room feature; it was an additional charge of $15 p/day! Ridiculous. They have to change that, it's modern to include Wifi in the Hotel room itself.
We enjoyed our stay the rooms were beautiful and well kept. the staff was exceptional, they paid alot of attention to detail.
big room a bit corny
My boyfriend & I arrived separately. So I left a note with front desk reception to ask him to meet me for dinner. When he checked in, it was communicated. We originally had a suite next to the elevators on the 7 floor, but the white decor left me feeling too whitewashed. I requested another suite line on the same floor. Within 10 minutes the change was made and our new suite felt warm and cozy! This is my 2nd stay here & we enjoyed our stay. We'll return here for sure. I didn't like that Wifi isn't included in our room rate. You have to go to the lobby area in order to get it. Let's face it; that's sucky. It should already be included in your room rate. Also I think the continental breakfast should include more options like eggs, along with the pastries. Maybe even dried salami/ select meats.
good hotel no
the location was perfect for a weekend in New York. The room was spotless. The complimentary breakfast was the icing in the cake. When we arrived, the front desk staff was so busy talking among themselves that they didn't notice us when we walked up, we had to politely interrupt them.
Nice size room, very comfortable bed, adequate closet space, fabulous shower, ample comfortable soft towels, jingling chandelier lights in the elevators, breakfast room with coffee & croissants Noise neighbors - caused us a loss of a solid night's sleep. Would have preferred a coffee maker in the room.
Location. Service inconsistent....some good, some fair, Barry is excellent. Room very small...no wardrobe or bureau...mini fridge in closet too up room. No real room service. One thing to try to be hip and create atmosphere but dark lobby and such was just too over the top...trying too hard.
Location and Price The rooms are tiny!
This is an incredibily chic hotel. I only wish I'd known about it the last time I was in NY. Will stay there everytime I'm in NY! Fantastic location, pristine rooms, fabulous decor, staff very friendly and helpful. and Brilliant rates! Why stay anywhere else! Even my local friends wanted to move in!
the bed ! the night when two men had a fight (at 3 AM during 1 hour !! )
Staff was always very kind and helpful. We also liked the overall style. Soundproofing between rooms was not adequate. Did not bother us anyway.
The layout, staff were very friendly, location is secnd to noneand the beds are the comfiest in the world no
The Hotel was in a perfect location just off Times Square. The staff were very helpful and courteous! On our only night staying we were kept awake most of the noght by other guests fighting and shouting this followed by the NYPD calling and trying to get into their rooms. Also i got a massive electric shock from turning the light switch on! But apart from minor details all was fine
Amazing and everyone is so polite.
The location is perfect, the staff are courteous and helpful. It definately lives up to the image, very trendy & chic. We were not advised about the bar being closed before we arrived or the building works taking place opposite the hotel.
location, staff.... non stop music .....
We loved the location, it is literally two blocks from times square and many broadway shows. The room was tiny, like barely could walk around the bed tiny. We also paid alot of money for the room that was that small. We also had a view of a roof with hoses all over the place and in disarray. Also the building next door is undergoing construction which we were never warned of until we got there and I am a light sleeper, I was up until midnight and later with the jackhammer going off. I told the girl that I was a light sleeper at check in and she shrugged saying the room we had was as far away from the noise as possible but we were on the second floor on the same side as the construction. Check out also took forever and we were the only ones in the lobby at 5:45 am.
Room was extremely clean and the hotel was in a great location Room was very small, upgraded to queen size bed (just took up more space in room) but who spends time in their room in NYC
Nothing Everything Except location
The location can't be beat, a half block off Times Square. We were in town for a concert at Madison Square Garden which was an easy walk from the Hotel. The rooms were modern and unique. I could have easily spent twice as much to stay at one of the brand name hotels nearby but I'm so glad I didn't. The construction next door created some traffic issues which meant a lot of noise. But we were so exhausted from walking around that we didn't have any trouble falling asleep. The construction itself didn't bother us.
Cost Bathroom - too small.
Nothing they made me a fee of $ 100 and never returned to me my card
Location Bar staff was not prepared
I loved everything Some of the pricing
The elivator is very tight and slow
Small rooms, very small and slow elevators. No ice !
Nothing. There was a night club below us that went on until 5am loudly in the morning. They did comp my night thankfully. Horrible experience.
a step out of the door and you're in times square. staff was very helpful and friendly. parking was a step away or there's vallet, the pricing wasn't bad for parking either. luggage check in if you arrive before your check in time the rooms were very small and not as clean as the pictures, shelf above sink was broke so everything kept falling into the sink, paint was peeling off the walls and the fridge smelled like a spilled beer has been sitting for a month. the elevator was very small and was extremely slow.
best location The facility of the hotel are too old.
Poor staff attitude made stay horrible
location was fantastic!
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious Some hidden fees & deposit was larger then website said it would be
Excellent location and value for money. 2 blocks from 5th Ave, walking distance to Central park and right on Times Square. I have stayed in this hotel previously which is why I booked to stay here again. Both times I have stayed in the Novotel times square there has only been one elevator working from the street level up to the Reception area. This is quite frustrating as you can be waiting a fair while for the elevator at times.
very convenient location there was no restaraunt/ room service facility which was only pointed out at check in, despite advance payment and 'no cancellation' policy. The was no laundry facility on public holiday
the location +++++ the view+++++ Air conditioning, price very expensive for this hotel
The location was brilliant and the hotel was lovely. The view of the lights is great. That is why I picked this hotel. I picked the hotel because of the view of the lights from the restaurant and it was taking my partner away for birthday. In saying this we never sat in the restaurant because we had breakfast one morning and it cost us 50 dollars for one fry and cereal. I felt it was absolutely disgraceful. It was a lovely looking hotel and location was great but i would not stay there again as we spent more time out of it becausde it was way too expensive.
The location is perfect, 200m to times square, rooms r very clean and comfortable. Why I paid so much, just only for times sq view, if there is another room, room doesnt worth for it. By reservation pay attention on this!!! Wifi should be free if I pay hundreds of Dollars for stayin there.
Central location Long time waiting for a room as the majority of flights from Brazil arrives in the morning, and I saw so many people doing check out before 12h and no rooms avaiable before 15h. Price very high, considering that there were few facilities (only one elevator to the street; no room service (food); no hot water in one day)
It was a perfect hotel Nothing
Room had a modern feel with new fixtures. Loved bathroom with two person walk in shower and rain shower head.
I loved the Crowne Plaza Times Square, in addition to friendly and professional service it very clean and comfortable. The hotel was in walking distance to everything we had on our itinerary, the beds were comfortable, so comfortable I slept like a baby.
Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc. some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
Location of the Crowne Plaza Times Square was perfect and centrally located. The Concierge, Corinne, was amazing. She gave great tips, directions, and was so personable and friendly. Our room was awesome, with a great view. The exercise facility was great, many areas to work out in and a large variety of equipment. All staff was very friendly and helpful. We had a great time.
The most unfriendly staff I have encountered at a hotel
The location was good. Their concierge staff were nice . Check in was quick .we were givin compound of 2 free complimentary drinks from their bar but we did nit use it.wifi was included in the service fees but also I did not need to use it. When I checked in the toilet was ful of hair & there was a nail on the toilet table .generally the housekeeping service is not good. I noticed that paper napkin was not refilled as if they are saying you have to use one box per stay
The website we booked from describes the upper lounge which no longer exists. The in-room guide describes the Room Service Menu. Room service no longer exists.
Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy. Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.
Service, location, beds, rooms were right size, showers.
It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby. Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Location Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
My wife has a convention here once a year in January so I tag along. We had a stunning view of Broadway and Times Square from our corner room on the 45th floor (out of 46). Room was clean. Service is friendly and courteous. Bell Captain kept our bags for us after checkout so we could do a bit of sight-seeing until we had to go to the airport. When it was time to get our bags, he walked them down to the taxi stand for us and made sure we had a cab. Wi-fi seemed a bit slow.
Location was good They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Place, location, access, and security
Perfect location. Great value for money.
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Location Too noisy
Noise from nearby club was very present in the room every night until 2AM
Room was clean and comfortable and a good size for a NYC hotel. Convenient location for tourists. Elevator situation made for excessively long waits. Lots of street noise could be heard from the room.
Very clean and staff were helpful Rooms are small but as expected for New York
Location Was far from a Dream. Overpriced for what seems like a 10'x10' room with a brick wall view. People quickly say "well that's New York", but at $300+ a night there are plenty of great options in the city. Won't be back.
The staff, from doormen to housekeeping to desk staff were freindly and very accommodating. They are obviously the strength of this hotel. The location of the hotel was convenient to local attractions and eateries. Local mass transit gives you access to the rest of the city. The room was a bit drafty. Also the open shower allows water to soak the bathroom. Scaffolding on the exterior detracted from the appearance. There are three elevators but one wasn't working and another was so small it could only hold 3-4 people depending on luggage.
Location was excellent. History is good. They were in a complete renovation process and they did not tell me up front. Only one elevator was being used for guests and it was malfunctioning. One was out of service and one only for construction.
This is my wife and my second time staying at this hotel. Last year, we stumbled across the place during our honeymoon simply because it was a great rate and it looked as if it was a bit more romantic and "sexier" than some of the other hotels in NYC. We were immediately hooked! This hotel since last year has underwent major renovations to bring the rooms to an even more modern hot view. When we checked in, they upgraded my wife and I because it was our one year anniversary, the doorman personally walked everything to our room (he is awesome btw) and the reception staff was beyond professional. I almost felt as if they still knew my wife and I from the first time we visited their hotel a year earlier. To our amazement, the hotel sent up a representative about thirty minutes after we checked in with a complementary bottle of champagne and a couple of glasses for my wife and I to celebrate our anniversary. Talk about overwhelming service you never get when traveling today -- especially in a big city! The rooms were spacious for a NYC hotel. Their upper floor suites are totally worth the extra money -- including one of the rooms that has a walk-out balcony. While there was a bitter snow storm during our stay last week, we still managed to enjoy our time outside! My wife and I have traveled the world and as a native northeastern, I have stayed in a ton of amazing hotels. However, in my opinion, nothing can even come class to the professionalism, cleanliness, romantic and down right hot environment that this hotel possesses. Forget every other hotel you might see on the list -- Dream Hotel, Midtown is the perfect place to say for a romantic getaway or a one-night rendezvous you might never forget. I enjoyed everything. Zero areas for improvements.
Excellent central location for sightseeing and while the rooms are cozy, they're more than enough. With NYC to explore, you only need a bed to rest your weary head in! Paid just over $900 for 5 nights for the room which is great value for money. Booked a petite room with a double bed and were offered a free upgrade to a standard room with twin beds. Staff were really friendly and happy to chat over breakfast - I personally prefer that to formal hotel 'attentiveness'. Found no issue with the breakfast area - stayed Thanksgiving weekend and were having breakfast around 9am. It was busy but manageable and staff would clear an area asap.
I am not a big fan of being in the middle of Times Square, however Room Mate Grace has a very cozy, boutique feel, which I love. The staff are friendly and I love the design details (ex: dimmer switches!) of the rooms. I am looking forward to staying at Room Mate Isabella in Florence in a month!
Clean, comfortable room. Excellent comfortable bed Differing abilities of staff to book taxis. One said "Come to the front desk shortly before it is needed & we will call them." When we did this we were told to go down to Times Square & hail a passing Yellow Cab.
The decor was really cute, nautical themed! The bed was comfortable and we were able to actually sleep three in the middle of Time Square with one queen on the bottom and a double (I think, that or a twin, but it felt a little bigger) on top! A short walk to the theatre district and close to all the hustle and bustle, but nicely contained. The breakfast was included in our price and it was actually worth it, there was a wider assortment than I usually see in hotel breakfasts and it was served until noon when we were there. I would say overall the amenities put us over the top for the trip. If I had to stay in the middle of the city again, I'd definitely try for this hotel again. There was a few small areas in the room that were peeling and I think a different ladder to get to the top "bunk" would be safer. The tiny metal rungs were a bit precarious (maybe something slightly slanted with larger steps to get up?).
had a lovely time in hotel the best thing was you were aloud smoke in your room
The location was very convenient, the bed was super comfy, and the price was rather reasonable compared to the other hotels in the area. The evening pool "party" was a little scandalous, there were some questionable things happening, definitely not a place to take the kids! The front desk staff wasn't rude, but they were not very friendly either.
Very friendly staff. Very nice room. Breakfast was good. We particularly liked the 24/7 swimming pool: very cool at nights, with music from a DJ and drinks from the bar. There were no hangers in the room to dry the towels after showering.
location was fab and staff really friendly room was smaller than expected but it was what we needed
Excellent location in the middle of the time square... the staff were so nice and helpful and gave us very good advices. Rooms were so clean and comfort. It's the best option if you are looking for a good location and convenient price .
The location just off Times Square was fantastic. The breakfast was excelent and facilities wee great. we would definatly go again
The decor was cute. When we went to check-in, the person at the desk couldn't find our reservation (which we placed through Kayak). So he had me show him my confirmation email via my phone. Okay, sure, that's fine. But then he made me email the confirmation to his personal email because he said their accountant would need it.... It was bizarre. I checked that confirmation email up and down later on to make sure there was nothing he could use to steal my identity or commit credit card fraud. Anyway, forwarding my confirmation email to the clerk's personal email just seems very messy and unprofessional. He also charged an additional $25 to my card "in case of extra charges". When I checked out, I did not receive any notice about extra charges. A week later, I still do not have this extra charge back. The wallpaper in the room was peeling. The bed was definitely not the typical comfy hotel mattress I'm used to... it was very firm and the pillows had rough and cheap feeling cases. The bathroom set up is weird. The shower, toilet, and sinks are all exposed to the room. There is a sliding mirror that can either cover the toilet or the shower... not both at the same time. If you like privacy when you use the toilet, this may not be the place for you.
The bed was very comfortable. The shower was great. The room was very small - but fine for my purposes. It would be too small if you needed to spend a lot of time in it for any reason.
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Great location, free wi-fi, friendly & helpful staff . Tiny rooms, hotel amenities.
Rooms are way tooooooooo small!!!!!!!!!! The bathroom, tiny!!!!!!!!!! The headboard on bed, dirty!!!!!! Not acceptable!!! No extras in regards to pillows and linens. Location, great!
The hotel was exactly what I needed it to be. The staff was very helpful and welcoming. The room was extremely clean, and the bathroom was updated. I would definitely stay here again. The location of the hotel was absolutely wonderful… Close to Times Square and close to the subway station which takes you everywhere you need to go in New York City. The only con would be the size of the room, but that was not a problem for me because I was by myself. Most rooms in New York City are very small so I would not put this as a negative for this hotel.
Hotel was central to all the sights and sound of NYC we will be returning!!! Times Square a short walk from one end of the street and Hells Kitchen District packed with great bars and restaurants at the other....great Sushi place next door. The staff were friendly and helpful and the room was clean with fresh soft towels and clean linen everyday. Car service available from the hotel to the airport was also great......most hassle free holiday I think i have ever been on!!
The position near Times Square - the bed was very big the room was small - the wardrobe was small and there was little space for luggage
Sorry to say but nothing. Our luggage (2 med sz) took up half of our floor walking space. The bathroom was tiny. I am 5'1" and didn't have enough elbow room. The entrance to the hotel was presentable until we stepped into the hallway leading to the stairs which we had to take since the ancient elevator would operate at a turtle pace. Climbing up 3 flights of stairs was a lot faster. We were very dissapointed with the room for the amount we paid for the stay.
Clean, cosy, Staff is very nice and helpfull. Small rooms.
This is a wonderful establishment where we stayed for almost a full week. The doorman was very polite, as were the receptionists. We had a few special requests, which were all met with ease. When we commented that the room was a little small they showed us a larger room, which we chose to decline. Our room ended up being perfect for the two of us. The sushi restaurant on the first floor is incredible, we dined there twice during our stay. Everyone is very attentive here. I am very excited to plan our next trip and return to this hotel.
The size of the room was bigger the expected and the location was fab! The staff were very friendly.
Location was excellent Room was too small and cramped for the price.
Staff were very friendly, especially the concierge. Room was really clean. no complaints
Easy to find, central to metro, restaurants and bars. The staff were very good, no issues. The room was very clean and tidy and the KS bed was very comfortable. Overall I would stay again. Only two minor issues, some street noise at front of hotel and the toilet/shower are could have been slightly bigger
The location. We were pleased overall.
The garage attached to the building does not hold full size SUV's. You have to park a block away and we found that somewhat inconvenient..otherwise our stay was great!!
Staff was friendly and we were able to get an early check in and luggage storage after we checked out.
The location was perfect. The pillows were uncomfortable.
Courteous service, confortable and quiet rooms, great wifi and great location Decoration of rooms a bit drab.
The room was amazing, lots of space and the view was just as amazing. Looking out the window and seeing the city from the 6th floor was definitely worth it.
I expected more. The carpets looked dirty. The curtains didn't close properly. My bed by no means was a king size. I guess you get what you pay for.
Location was great! Hotel was clean. Rooms were roomy. Beds were very hard. Pillows to soft. Needed 2 to equal 1.
Friendly staff, super clean! Perfect location for a weekend getaway for my young daughter and I (6 yrs old). Easy access to subway and within walking distance to many "hot spots"! Would stay there again!