Location was convenient to midtown and subway. Room was not clean; rotten food stored in the closet caused me to throw up. We notified the manager on duty (Juliane Vasquez) and she said there was nothing she could do than give us continental breakfast vouchers at the hotel restaurant. Continental breakfast is only toast and a hard boiled egg. We declined the vouchers and went to breakfast at another restaurant. Ironically, Juliane was at that restaurant and pretended she did not know us when we walked by her. I called hotels.com to straighten out the mess and they were surprised that Juliane/Martha Washington did not reach out to them to help us. Hotels.com called the Martha Washington and negotiated an adjustment to our bill. We checked out immediately and went to another hotel. We would not stay nor recommend staying there; Juliane and some of the staff need customer service training.
The hotel was clearly recently redecorated to be hip and modern. I did not realize my single room would consist of a twin bed in a 6 by 10 room. It was half the room pictured. There was no closet, just some small drawers tucked behind the bed. They do an admiralable job with space efficiency but you should know going in how small the space is.
I visited for a conference. That means I spent a minimum amount of time at the hotel and didn't take advantage of any of the on-site facilities -- straight out every morning, straight to my room every night. That being said, the experience was highly positive. The room was bright, clean, comfortable and well appointed. I liked the hotel's decor. And of course, the location was ideal. The staff were friendly and helpful. I should note that the room was a bit small, and as others have said it didn't have a chair. I was able to get my work done using the provided stool, but an office chair might have been better. I also found that parts of the hotel, especially the elevators, were too heavily perfumed for my taste. The room wasn't, which is good.
Friendlyat staff and great location. Quiet amd clean rooms. The beds were not firm enough
Great location (not far from Penn Station / Empire State Building) new, clean bathroom room was very small noisy AC
Location, restaurant.....and unfortunately that's all Dilapidated room and bathroom, AC is so loud when turns on that wakes you up
The best hotel I have stayed in in all my trips to NYC. They accommodated my requests. I slept like a baby---& that NEVER happens! I would like to see a lower rate.
Staff was very polite and courteous. The housekeeper who cleaned my room was very thorough and kind. Room was clean and the bed was very comfortable! I didn't like the street noise at night. Honking of horns continuously but nothing the hotel can do about that in NYC I guess
location was good for the purpose of my trip. the lobby/restaurant was hip and bustling. the staff: apathetic, dismissive, rude, unapologetic rooms: way too small and awkward, no shades on bathroom windows, no amenities, no closet space overall experience: borderline abusive special note- extremely awkward situation happening on 8th floor where apparently a permanent tenant lives in one of the rooms and has several crazy notices taped to the outside of his/her door. also the fitness center is a joke.
Nice hotel, great rooms, bar and got an excellent rate
The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.
The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out . The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.
Staff was amazingly attentive. No ice on floor
Friendly, helpful staff. Bad view out of room 733.
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
Convenient and close proximity to our corporate office.
Old shower and bathroom
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
The next two nights they changed the room and the room was great. The first two nights room was not having heating. it was uncomfertable.
The spacious room, boutique/ old style hall ways and lobby, location next to empire state building and in Korea town At 2am the vent started blowing out heat even though thermostat was set on cool. Woke up to 80 degrees in the room, had to call front desk to come check it out. They said cuz the vent system is so old, there is no varying the temp. So he just turned it off and opened the window. However it was also about 30 degrees outside so as much as that felt good in the beginning, woke up again a couple hrs later to a freezing cold room. Then I had to be up early for an appt so felt as if I got no sleep :(
Decent location, very convenient to 6 subway which is great to get up and down the east side of Manhattan. Very helpful staff. Not a great few blocks for bars and restaurants and nothing much to speak of in the hotel itself. Wood veneer floors in rooms are probably easier to keep clean but not very comfortable or inviting.
Wifi was really spotty the first day, and the shower was installed with hot and cold reversed.
Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.
Clean, friendly staff and excellent location. The rooms were large and quiet and the beds were comfortable. Wifi seemed to work well. Bonus free coffee and hot chocolate in the lobby.
got a good deal on Kayak.com. When I showed up to the hotel, they upgraded me to one of their best rooms for no charge. the room was beautiful, bed comfortble, and the space quiet. What a lovely refuge for a busy business trip! Thank you Avaol for a great stay: I'll be back! not a one!
Great location, excellent price, friendly staff No issues
Price. Bathrooms were clean and nice. Spacious. The facility felt very old and outdated. The quality of the floors, rugs, couches, shades was all poor. The floors were fake wood linoleum that moved around under your feet. The rooms need upgrades. The views out the back are straight into a construction site.
Staff was friendly, helpful and professional. Our room was smaller than expected with a bathroom for handicapped persons. The bathroom door would not close properly.The bed was small but comfortable. The room phone was not audible. Wi-fi was very responsive.
Very nice and large room. Staff was friendly and accommodating. The lobby is small and not overly impressive. The neighborhood is safe but not one of the premier locations in NYC so you'll need to cab or subway to restaurants/meetings/site seeing. Fortunately it is very centrally located. Given what I Paid for the room, I would definitely stay there again Lobby and Immediate Neighboorhood
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
The staff, location, and quality of the hotel for the price cannot be beat in New York. I would recommend this hotel to anyone, and I travel to New York often, usually staying in hotels like the W. Nothing.
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
Location Rooms were very very small, bathrooms were even smaller, no room to move in and no storage space whatsoever in room at all
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
I had been in NY few times but this time I realize how important is a good location! The best ever! Next to metro station and shopping area. At the front rooms you can appreciate the Empire Statle from your window! For sure I will be back!
La posizione spettacolare! La vostra dalle camere ai piani superiori è davvero incredibile. Le stanze, considerando che siamo NY abbastanza "umane" per il rapporto qualità prezzo. Alex alla reception è stato formidabile! Abbiamo dimenticato un oggetto e lasciando un messaggio alla loro segreteria ci hanno ricontato immediatamente per avere istruzioni. Insomma davvero buono. Provate a vedere se trovate degli special price
I have stayed here numerous times throughout various trips. All the staff members of the hotel are very nice, helpful, and show they care about you. Cleaning staff is very very nice, front desk is amazing. They have a great breakfast staff as well. The hotel is right next to a subway station, but you don't see the lingering subway station people. If you get a city view it is wonderful. Very centralized to NYC. You are close enough to Time Square with shops close. Small rooms, but it is NYC you can't expect much more. If that is the only negative thing about your stay then you have no worries!
Friendly staff went out of their way to make our late valentine's day getaway special, moved me and my girlfriend to a higher floor, and gave us a box of chocolates and a card. Room was extremely clean, a little small, but nice nonetheless. I will definitely stay again! Room was a little small, but the cleanliness absolutely made up for it!
Alex at the front desk was most helpful in assisting me with a reservation problem,
ALL of your front desk staff could use better training in professionalism and courtesy.
Excellent location and great hotel for the price (subway stop right outside) Very helpful staff (especially in the restaurant when I was dining with my two year old) Beautiful view of the Empire State Building from our window Quiet rooms--other than one neighbor banging on the door early in the morning, I did not know anyone else was around
Price. Location. Modern. Clean. Small. Old. Slow checkin.
Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel. A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.
Clean, Good location Broken front door.
The hotel was fine. However, there was a murder in the hotel the night we were their. Apparently a pimp was murdered several floors up. It was all over the NYC news.
Easy check in and out. Validate for parking nearby. Check with parking garage. Small rooms but typical for NYC hotels
I liked that it is right next to Penn Station and just two blocks from the venue where the concert I was there to see. The bathroom was very small, the TV was at least 15 years old and about 30ft from the bed.
NOTHING Rude staff. Super dirty. Charged far more than listed.
This hotel banks on its location adjacent to Penn Station. That is the only positive and has allowed them to avoid improving. The facilities are atrocious: dirty rooms, bedbugs, outdated fixtures, uninvested staff, and hidden fees.
Location to Penn Station and Msg couldn't be beat Little noisy. Not there fault.
The bed is very comfortable and the location is excellent. I stayed for one day only, so can't say much more. Because the hotel is old, a lot of its structure is rusted. It should definitely be renovated. The bedroom is small, but clean. The aged look is interesting, but they should change furnitures as soon as possible! It wouldn't be my first choice of hotel if I had to come to the city again.
Maria B at the reservation area was fast and efficient. She got me in my room quickly without any headaches. She suggested a room upgrade which I agreed to and it made my night better. I'd say that she was the main one that kept me from ranking the service really low. Location was excellent. Check in was at 3:00pm and I arrived at 2:30pm. I asked one of the bell folks if I could use the bathroom and he gave me two key cards saying that "one of these should work". I went to the lower lobby area to open the door and both keys didn't work. I then went to the luggage check-in area and asked if I could use the bathroom. They said they didn't have a key either. Ok..now this is pretty damn ridiculous. I went back upstairs to the bell desk and told them that both keys didn't work. The guy told me to go to the reservation check-in area and see if I could get a key.... I was ready to give the front desk a piece of my mind, but the lady suddenly said that I was able to check in early (which made me feel better). I was asked if I wanted to get a room upgrade and I said yes. Really - all I needed was to use the restroom. It was pretty crazy how tough it was for a guest to do something as simple as that.
Location Bad hotel
The location is very good. The price is high as compare to the quality of rooms but I guess it's because of the location I guess the price is high but rooms and bathrooms needs to be repaired.
Location Check in took an hour, staff unmotivated, Rooms dirty, carpet ripped, beds uncomfortable and dirty, shower leaks all over bathroom and water temperature fluctuates from scalding to cold, thermostat broken so room temp uncontrollable, had to open window.....remote broken TV had one channel....just a terrible experience. ...they should be ashamed of themselves.
I generally don't expect too nice of a place at the low rate...but the carpet was sticky and the beds were sticky and damp. None of the outlets worked. The staff was nice, but not the most accommodating. Although, in their defense, there really wasn't much they could do - it really just needs to be renovated. We had to wear shoes the entire time we were in our room, because the carpet was damp and sticky. Had to order fresh comforters everyday due to the beds being so damp and sticky. Did not look forward to going back to our hotel each night after our long days in the city. Needs renovation.
Only Location. Ugly and old room no air conditioner Bed to small for a a couple.
Location was very good Long waiting times at the front desk Poor service when requesting an additional blanket Fee for storing suitcases after check-out Expensive parking Expensive Outdated No kettle or coffee maker
very friendly and helpful staff, spacious superior room
Excellent staff attitudes and helpfulness 1. The room decor was pretty stylish, but it was a bit dark for my taste. 2. at $299 it was excellent value; if the rack rate really is $500+ it's not good value at that price.
This hotel has a remarkably friendly staff that seems eager to converse, making the guest feel comfortable and welcomed.
Everything, could not have asked for a better time. Having to leave
Very stylish - very helpful staff - good breakfast - excellent service Bathroom too small
Friendly & knowledgeable staff.Clean comfortable room.Excellent location.Added bonus of breakfast.
Good location, very friendly staff, lively restaurant.
Location, and small hotel ambience
They people were great Lack of coffee maker / limited to one coffee per day..
the location was great
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
Location Rooms on 12th floor could be updated
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
Room was acceptable Breakfast was a bit ad hoc and lacked taste in order and presentaion
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
Excellent TImes Square location for weekend stay .
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
everything was very hassel free.great staff!!!!
The hotel is very tastefully decorated and our Deluxe Queen room was of good size, by New York standards. Bathroom was roomy enough as well and there was plenty of storage for toiletries. Bed was comfortable, linens were quite nice, and above all, the room, bathroom and linens were exceptionally clean! Staff was very accommodating. Valet parking for $40.00 per night - even our large SUV, was quite reasonable, I thought. I would definitely stay here again. No complaints at all.
Nice bathroom Sat at the bar for awhile, did not get waited on and left
Please write at least 15 words
great location, very nice rooms, friendly staff, very helpful, no tea and coffee in the room,,
Staff and rooms The elvatores where a lilltle confusing
Please write at least 15 words Room was very small, had to ask for a luggage rack as there was not one in the room. Towels were not clean.
The hotel was excellent for the cost. The staff was great, particularly Stefan, the doorman. The room was spacious and nicely appointed.
The location was very good and the Hotel very nice in particolar the lobby. My bedroom and the bed war too little and noisy. When the people who stay in the room nst to mine opened the water, it seemed they were in my room. The window was not sound proof. The staff was not kind. I stayed there 6 nights and when I went our or I came back in Hotel, Nobody said hallo...or smiled to me....I Asked information about the columbus day at the front desk the night of 11th October and a man told me to ask information to the concierge the following morning...he could not help me.
I love the classical decor and the wonderful staff. The rooms are very comfortable with lots of natural sunlight. The location is ideal as well. nothing
Value, location, comfort, and service were all excellent
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Clean rooms, Small rooms
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Items of our luggage were stolen
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Proximity to 7w building and Korean restaurants When booking thru online agencies you always get the room next to the elevator. It was quiet enuf but that was after we propped the banging fire door open.
The front-desk was very helpful The room was very small, and the bathroom was extremely cramped
The terrace was hands down the best part of all the hotels we stayed at in NYC.
The room was clean Extremely noisy (couldn't sleep at night) although I had asked for a quiet room, very basic breakfast
- Friendly and helpful staff - Small but clean room, comfortable bed - Well-appointed and nice ambiance - Within easy walking distance of Penn Station, Madison Square Garden, Times Square, Empire State Building, Grand Central Station, and other midtown sights, as well as shopping and good restaurants Disappointed that the rooftop garden was closed for renovation
The central location -could walk to the Village or the Park Complimentary breakfasts The price - but I guess that's NYC for you
price, decor, breakfast, walk-in shower neighborhood, esp. garbage in streets, bed too hard, Minibar only coca-cola and alcohol - storing water, fruit, or juice prohibited enforced by electronic monitoring, cheap plastic cups - no glasses, "superior queen" sleeping room 10'x12', bath 4'x5' roof deck closed
I stayed in one of their newly renovated premium rooms and they are gorgeous!! Comparable to the Thompson hotels. Definitely a great value with an amazing location. Would definitely come back and recommend the renovated rooms.
it was a nice and clean room. breakfast was good though it was just muffins, bagels and toast, no eggs or ham. convenient location next to the subway
Nice location. Room was small, but clean and updated. Hotel itself is a bit dated and doudy.
A small friendly hotel offering all you need. Immaculate rooms with great breakfasts and clean bed linen and towels every day. Excellent location for all the major sights - perfect for a long weeked sightseeing. Would definitely stay again and have already recommended it to friends and colleagues.
very central location
Close to Times Square and Penn Station, 1 block from R train
Staff were very friendly and professional. The location of the hotel was ideal.
The location of this hotel is the best part
Location, staff, comfortable and spacious room, great hot water and pressure We were there on a busy holiday weekend and the staff could not have been more accommodating amidst the full house. Only negative was very gross dirty old carpet, which psychologically detracted from the cleanliness otherwise. If they replaced the carpets or put noncarpet flooring in instead, I would rate this hotel excellent. We loved the neighborhood, the location, the staff, and the reasonable price.
only the fact that it is in a central location very basic, website does not give a true picture of the hotel it flatters the reality. would not stay there again
Good location, and spacious room. Booking.com did not include the city taxes in their estimate. Therefore, the bill was larger than expected and larger than the amount disclosed by Booking.com.
Hotel Stanford is so convenient for anything you want to do in NYC. The hotel is spotless and the staff could not do enough for you! Would definintely recommend it to friends and cant wait to stay there again!!! The cafe that serves the complimentary breakfast buffet is a bit small and you have your coffee/tea in paper cups. Also, the buffet is included with the room but when you try to take it up to your room you have to pay $10!!!
Location is great. Value for the money was good. Bathroom was spacious. Blankets were dirty. Found hairs on the blankets and in the sheets, suggesting they were not washed before our arrival. One elevator only fitting 8 people is a little crazy for such a large hotel.
hotel room was clean and staff was very friendly and kind. breakfast was enough and clean. location is really fine. everything was ok, thank you for all. brakfast room was a bit small.
Accom spacious , staff very helpful , pleasant , and carried out their individual tasks smiling . Having to queue for breakfast .
I like that it is fairly affordable for being in the city. I think the staff isn't very friendly. They seem to be managed by someone who makes them very unhappy and pushes them to not focus on courtesy and service but rather the bottom line, money.
Good location, room was available on time, staff was friendly and helpful. It was a good option for us to have a visit to the city at a reasonable cost. No complaints. The place is under construction, which just meant the staff seemed somewhat confused at times. We did not have any issue with construction noise (stayed on the weekend) or any thing else negative.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Friendly staff and comfort of the bed! Tax additions to bill
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.