I was grounded at LaGuardia and found the reservation on Booking.com at a really good price. It was perfect. Great view, great service, Jessica at the front desk was friendly and personable knowing that I'd had a bad day traveling. She gave me great local dinner suggestions, too.
They tack on all these fees when you arrive at the door. The bathroom is outdated and so are the tvs. The staff is also not too friendly including the information and door man.
Location Very Old hotel and very expensive
Location Staff were not very friendly. Man at desk checking me in was quite short with me, he kept asking me for a voucher, I kept telling him I didn't have one. He obviously wasn't listening to me. He never said hello, welcome, please or thank you. I realize it was check in time so it was busy, but don't work in this industry if you can't deal with people more appropriately. I actually found all the staff quite stand-offish, except the gentleman at the bag check. I had no cold water for my shower, and there was a tag from previous visitor on the floor in the bathroom. I left a bag in one of the rooms, when I called half hour later, I spent 20 minutes on phone, being put on hold. I finally just went to hotel and asked security to get it.
The location was good. The hotel and the room was old fashion. The pictures of the rooms that you show in your website doesn´t match the real ones. Also I had to pay an extra $100 for facilities fee.
Poorly disclosed 30$/day facility fee
Came down from Boston and wanted to stay near Penn Station to make traveling home easier. The location was good since it's a quick five minute walk to the train. My biggest complaint is that the hotel charged me an extra $25 fee for the business lounge, phones and wifi, which they didn't disclose to me at all. In fact, when I checked in, they touted their guest wifi as a feature of the hotel. You can imagine my surprise then when I woke up with a paper invoice slipped underneath my door in the middle of the night demanding I pay $25 for a "facilities fee." Seems like they are nickel-and-diming their customers to squeeze out every last dollar of an already expensive hotel. Beyond the hiddens fees, I stayed in a Double Metro room with a colleague. The room was a bit cramped without much room to move around. There were only two accessible outlets in the entire room, so charging phones and laptops between meetings was impossible for both of us at once. The others outlets either used European plugs or were inaccessible behind the headboards of the beds. In the middle of the night, the room became inexplicable hot and since you can't open the windows, there was really no way to cool it down. The shower fluctuated back and forth between frigid and scalding hot every 5 seconds. All in all, the facilities were so so and I was thankful my tripped was only schedule for one night.
The location was awesome It was so small and incredibly expensive for what you get. There were families being evicted in adjacent rooms. Don't know the story there, but not your typical "4 star" experience.
Clean. $31 surchase went to hotel for no extra value. Was a ripoff with only a small print notice in addition to large print advertised price. Buyer beware. Wouldn't recommend or go back.
I love this hotel.
Nothing. Bed was super hard. Rooms are tiny.
2 bathrooms for one room made it extra convienent. Clean rooms. Ask for a room with a view. You can't go wrong. Didn't have any issues with anything.
Location to Penn Station and Msg couldn't be beat Little noisy. Not there fault.
Location: location was good as allmost all important places were in close vicinity.The checkin,checkout was prompt and front desk staff was efficient. Facilities in the room were poor, shower was leaking all the time. TV was not working, no responce from cocern people inspite of repeated requests. I left my cellphone charger in the room at tjme of checkout.
Only Location. Ugly and old room no air conditioner Bed to small for a a couple.
This hotel banks on its location adjacent to Penn Station. That is the only positive and has allowed them to avoid improving. The facilities are atrocious: dirty rooms, bedbugs, outdated fixtures, uninvested staff, and hidden fees.
I generally don't expect too nice of a place at the low rate...but the carpet was sticky and the beds were sticky and damp. None of the outlets worked. The staff was nice, but not the most accommodating. Although, in their defense, there really wasn't much they could do - it really just needs to be renovated. We had to wear shoes the entire time we were in our room, because the carpet was damp and sticky. Had to order fresh comforters everyday due to the beds being so damp and sticky. Did not look forward to going back to our hotel each night after our long days in the city. Needs renovation.
NOTHING Rude staff. Super dirty. Charged far more than listed.
I liked that it is right next to Penn Station and just two blocks from the venue where the concert I was there to see. The bathroom was very small, the TV was at least 15 years old and about 30ft from the bed.
The bed is very comfortable and the location is excellent. I stayed for one day only, so can't say much more. Because the hotel is old, a lot of its structure is rusted. It should definitely be renovated. The bedroom is small, but clean. The aged look is interesting, but they should change furnitures as soon as possible! It wouldn't be my first choice of hotel if I had to come to the city again.
Location Check in took an hour, staff unmotivated, Rooms dirty, carpet ripped, beds uncomfortable and dirty, shower leaks all over bathroom and water temperature fluctuates from scalding to cold, thermostat broken so room temp uncontrollable, had to open window.....remote broken TV had one channel....just a terrible experience. ...they should be ashamed of themselves.
The location is very good. The price is high as compare to the quality of rooms but I guess it's because of the location I guess the price is high but rooms and bathrooms needs to be repaired.
Maria B at the reservation area was fast and efficient. She got me in my room quickly without any headaches. She suggested a room upgrade which I agreed to and it made my night better. I'd say that she was the main one that kept me from ranking the service really low. Location was excellent. Check in was at 3:00pm and I arrived at 2:30pm. I asked one of the bell folks if I could use the bathroom and he gave me two key cards saying that "one of these should work". I went to the lower lobby area to open the door and both keys didn't work. I then went to the luggage check-in area and asked if I could use the bathroom. They said they didn't have a key either. Ok..now this is pretty damn ridiculous. I went back upstairs to the bell desk and told them that both keys didn't work. The guy told me to go to the reservation check-in area and see if I could get a key.... I was ready to give the front desk a piece of my mind, but the lady suddenly said that I was able to check in early (which made me feel better). I was asked if I wanted to get a room upgrade and I said yes. Really - all I needed was to use the restroom. It was pretty crazy how tough it was for a guest to do something as simple as that.
Location was very good Long waiting times at the front desk Poor service when requesting an additional blanket Fee for storing suitcases after check-out Expensive parking Expensive Outdated No kettle or coffee maker
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
For New York this was a pretty good size room with 2 queen beds.
One of the elevators was broken. You had to wait forever to ride up to your room since they wouldn't let you take the stairs up. The elevator was broken our entire 4 days there.
Location, Clean room, Modern Decor, Safe, Rooftop bar, Valet parking was same price as self parking in a garage, Good price for the value Room was small (as expected in NYC)
Nice big comfy bed, friendly staff, nice bathroom, A+
Size of the room and location The beds could of been more comfortable
Easy check in and accommodating stafff
I liked the welcoming staff, the freak restaurant and the room was pretty good for the price I paid. I didn't know that there was a gym and a roof top bar. Found out only on my last day... The reception should have said that at the check in. The wifi was slow but I really have to say that the hotel answered my expectation and the staff was great and helpful. Will def go back
Rooms were nice, bathroom clean... Everything was good... i wish they had complimentary breakfast..
Everything about my stay at Hotel Indigo was perfection. The location is lovely-walking past the wholesale florists surrounding the hotel was delightful. The room was so well appointed and the staff was terrific. I will most definitely be back on my next NYC visit.
clean I can hear what's going on in other rooms
The rooms are truly small and the sound proof of the windows is inexistent. The noise during night time is unbearable. The towels were old and worn, some of them had holes. The shower doesn't have a curtain and the results are catastrophic. The water runs all around the bathroom floor. The people at the front desk were not friendly, didn't speak English well and were kind of rude. The elevator broke during the week end and it was a nightmare to go up to the room.
We liked the convenience of the area. Easy to check in and out Complimentary breakfast was really good.. a lot of options. Staff was friendly Place was comfortable. All in all it was a good stay! I'd recommend. For the price we paid.. the room was very small... however, I expected this being as we were in a city. Sometimes it's just hard to grasp that.
Breakfast inclusive Rooms were pretty clean and better looking than other nyc hotels. Lack of breakfast variety. - always sausage and eggs At night, regulat coffee is very bland and they put less coffee. Very low quality of coffee at night
Staff friendliness, double beds, breakfast, price Room while clean could be fresher smelling but I am being really picky here
Location, decent sized room, clean There were pipes banging in the walls (or else construction elsewhere in the hotel) all night which kept us awake until 2:30am when we gave up and called and asked to switch rooms. To their credit, they moved us immediately and the new room was quieter.
Room location was poor and extremely noisy. Staff was unwilling to accommodate change.
One of the staff tried to enter my room in the middle of the night. Said they mistook my room for housekeeping?! By myself so it was very scary
Rooms were big for the price point and location, very comfortable and accommodating! Will definitely stay there again when going down for any event at the Garden - not even a 2 minute walk! :)
All holiday inn are the same and keep to the standard. Great place to stay and great value Nothing to do with the hotel,but that week was a bomb on 23rd Street. Kind of scary but the NYPD done everything to secure the area. At one time 29th Street was blocked but they made sure that I made my flight home.
Everything was clean, orderly. had a tv remote that went out... maintenance was dispatched in minutes, and immediately fixed the problem. also, enjoyed the fact that there was no night-time construction going on!
Outdoor seating for breakfast and relaxation. Great baggage storage after you check out while you see the City and no charge!
The room was comfortable and the location was great.
Very nice continental breakfast Hotel staff checked bags for late pickup All staff members were extemly cordial Everything met expectations
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Friendly staff and comfort of the bed! Tax additions to bill
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
attentive staff ; good location; clean room ; nice breakfast; good value for price water from shower splashes out onto bathroom floor too easily
Very helpful staff. All requests were handled quickly.
Price was right for these accommodations. Location is unbeatable. So close to transportation and all of midtown's amenities... Lounge area on separate floor..comfortable and screen providing what to do updates was a nice bonus. Also, appreciated that staff allowed us to store luggage after checkout. Room was on the warm side. Couldn't regulate thermostat. Internet and cell coverage both spotty. Couldn't figure out log in for wifi.
Location and staff Noise of ac unit in the room
room ready and clean unable to get points with 3rd party reservation
Friendly staff, very clean and spacious room, good breakfast
The location was great, in walking distance to the subway. I did not enjoy waking up in the middle of the night, and finding someone else's underwear in the covers with me. Were the sheets not changed between guests? I was highly disappointed in the esponse from the front desk and management. The front desk's response was, "Ugghh, gross.." The local management never responded. They were supposed to contact me (according to the front desk and corporate office). It never happened. The corporate office was responsive and addressed my concerned. I've stayed at Wingate and other Wyndham properties and enjoyed my stay; I will never return to this one.
The staff was excellent and really helpful in helping us find locations and how to get there. This hotel has the loudest air conditioner I have ever heard in my life! It worked great, but was so loud that we had to turn it off to get some sleep.
Breakfast was great!! But staff was great and overall stay was good! Wifi and phone reception was horrible. AC was loud and had restroom problems with toilet.
Smack dab in the middle of midtown. Absolutely NO cell phone service. They give you the wifi (I don't know if you normally pay) but that to me should be warned about. I didn't realize I wasn't getting work emails until about an hour after I checked in and noticed my phone was abnormally quiet. Facilities are okay. Couldn't get the air to stop blowing warm even when on cool. Bathroom was a tad sketchy.
Staff was excellent
We arrived mid morning and after a 10 minute wait were shown to our room. Service was consistently prompt and staff courteous. I would definitely stay again.
The breakfast was great! The price was good. Room was clean. THe walls were very thin and you could hear the partiers that came in at 4am. When the front desk was notified of the disturbance they responded quickly and the room quieted down for about half an hour, but then got really loud. I did not sleep well at all that night!
Staff courtesy room size vs cost
Close to Penn Station Close to excellent shopping Expansive free full breakfast buffet No room views Slow elevators
Our check in/out and all interactions with staff were very positive. Breakfast was good, a hot waffle, pastry, egg, or potatoes, plus juice, cereal and hot drinks. The two doubles in one tiny room were adequate. No tub only shower and the TV/cable was the bare minimum. Complimentary internet was adequate. Overall I recommend and would stay again.
breakfast was nice Yes, there was! I had major issues with the WIFI Internet Access. It didn't work on my IPad and my Windows lap-top at all. The "necessary page" in the Browser didn't turn up. The "free WIFI" was one of the reason why I did choose the Hampton. The staff said they cannot give me any discount, because I booked the hotel via bookings. I shall try to claim it thru you? Anything you can do? Speak to Lisa + John at reception. They confirm that I had complained a few times.
Good location Breakfasts were not so good
Horrible place, breakfast awful with little nutritious value. It would have better to eat at McDonald's ! This is overpriced even for Manhattan. If parking is available, it will cost you an average of $50 per night. I don't think the bedding had been changed for me after the prior customers had checked-out.
For the value the hotel was great. The location of the hotel is very convenient to many locations and subway lines. The breakfast in the morning exceeded expectations and was substantial. Hotel is very clean and feels updated. The bathroom felt a bit small but for a hotel in NYC that is expected. Do not try to drive and park in this area, parking is atrocious and very expensive.
The hotel was clean and tidy. it was centrally located and withing 2 minutes walking distance to Penn Station and madison Square Garden. we arrived at Penn from Newark so ideal for us. the hotel located on W 31st street was ideal as a center to get to all the major sights in NY. Breakfast being included was excellent to set us up for the day. There were a couple of cafe/restaurants nearby. would stay again if we get back to NY.
Waiting for the lift at breakfast time! we walked down 16 floors - it was quicker!
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Everything was great
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
location cleanliness, overall value for money, the staff, loud sex in the room next to me at 2 am, size of room, paying to keep our bags in the reception for 3 hours. overall bad experience. I was disgusted by everything at this very very expensive hotel.,cleanliness, overall value for money, the staff, loud sex in the room next to me at 2 am,
the best was the great location.very quite no window in the room. the towels were like rugs.they charged us2.00 x piece of lugge for custody.they charged us 60.00 aprox extra over total price confirmed on web
Close to the city and take away food, and the fridge was most appreciated. The front of house staff were very helpful. Mattress on queen size beds were very hard.
service-the hotel staff was very helpful and friendly location, quality of towels and blankets on beds, the controls were broken on the air conditioner so it was difficult to regulate the temperature in the room
Not one thing..we all suffered and I got bitten in the bed all over my face,the most miserable hotel we ever stayed in, I tried to cancel for the 2nd nite and they would not let me. There was no HEAT,there was fatal mold on the walls in the bathroom,bugs everywhere,trash outside the rooms with bugs,gross dirty bath towels,dirty tubs,drafts blowing ,no lights in the rooms,no working clocks,TV broke Please
terrible hotel.......... nothing was good .....
location could be nice I saw a big cockroach in my room on the first day. It was terribly gross and uncomfortable.
The staff was perfect, helpful, nice, professional, and really went the extra mile to help you where they could. The location was also really good, about 4 blocks from times square. Not what was shown online. Went to use the shower and the knob fell off instantly, we didn't start off very well. The whole place seemed like it need new everything. The beds were worse than the 20 year old pullouts your aunt Charline has when you visit the dirty south once a year! I would not recommend more than a few nights and only if you want to save that extra penny!
The staff was polite and helpful. The room had no windows. The cold water tap did not function
Good location and very friendly and helpful staff with good knowledge about the activities taking place in the city. Very good and fast wireless internet connection. Noise from the streets was annoying. Very very poor furniture, in the first room I stayed I did not even have a proper bed. The rooms would need to be refurbished and the furniture should be replaced. But the bathrooms were okay/clean.
Good location Small room
Clean sheets Hot water Location to downtown Friendly staff No free wifi Cable was a joke (only 6 channels) Maintenance issues Very small. Don't believe the pictures
I was really pleased about the accommodations on the hotel. Full kitchen was really useful. Personnel was kind in general (as long as a problem did not arise). I did not like the eggs for breakfast. Couple of packages were not received by hotel.
El servicio es excelente, como también las facilidades. La realidad es que me encantó todo. Vuelvo a quedarme aqui.
Friendly Staff,very polite,respectful,helpful Ice bucket plastic bag not replaced, water left in ice bucket, glasses not replaced, used same glasses two days, bathroom floor long black hairs, bath towel not replaced,
The hotel space is modern is clean. The staff were friendly during every interaction. A nice gym and outdoor patio to boot. The shower water pressure was acceptable but could have been stronger.
Friendly staff Room too small (Size of college dorm room) Room too noisy from street below Saw flies and gnats on danishes in restaurant area Price EXTREMELY too high for size of room Old air conditioning system that was very loud
Every staff member we encountered was beyond courteous and helpful. Very well ran. Would definitely stay here again. Convenient short walk to Javitz for show. Did not try food services or bar.
I checked in early through Kayak's e-mail and was surprised that not only was our room ready early, but they had a pack-n' play crib set up for my little one complete with baby soap, lotion, bath toy, night light and even an outlet protector! It was a nice touch and showed that they were on top of our reservation. They put us on the top floor in a large wheel-chair accessible suite, definitely the most space I've ever had in a new York city hotel for this price! no breakfast included, but they do have a breakfast café open downstairs in the morning. It is centrally located to other breakfast options.
Very friendly staff took care of all requests. Very helpful and provided lots of suggestions for places to visit and restaurants to eat at. Gentleman taking care of valet was extremely helpful and polite. Will be back next time. The street the hotel is on is a little dark and looming. Felt safe the whole time (police station across the street) but street is not as bright and shiny as the rest of downtown. Hotel is bright and nice.
Great location, clean, very nice and helpful staff. Overall it far exceeded my expectations.
Location Even the coffee wasn't free
Very friendly and helpful staff; stored our luggage before and after check-out, room size was great! That particular block of 35th street seems a little less upscale than the hotel itself. However, right next door to a police precinct, so we felt safe.
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
I was in town for a convention and found the location perfect. Staff was great which was a real plus given the small size of common area. The room was comfortable and I liked the wood floors. Rooms average to large size for NYC. Just want to commend the staff at the front desk, bell man, and breakfast staff all helpful and friendly. I think I saw a cast member from Law and Order staying at the hotel too. Better after hours food in the vending machines. It was out of colas at 9 on a Wednesday night, and limited snacks selection. It is NY so only had to walk a block to find what we wanted though. 35th is one way west and not cab friendly.
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
I assume this is Wyndham's answer to Aloft. It was fine but definitely not fantastic.
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
We booked the hotel last minute since we had to come to NY for an audition the following day. We've stayed in a few hotels in the area and for the price this was by far the best. Food was great, service was exceptional. Staff was friendly. The room was very comfortable. I would recommend it! My boyfriend took a shower with the door open and if set off the Fire alarm in the bedroom for a solid 5 minutes before someone could come deactivate it. When they came to deactivate it they said "did you have the bathroom door open when you were showering?" so clearly it's been a problem before.
Location /to some extent/ price Noise level - VERY hard to sleep [they even provide earplugs in the room!] Services
The staff was excellent. The lobby is gorgeous and I love the fruit infused water there. They gave me a free upgrade and the view was stunning as well as the lighting design, environmental graphics - comfort of pillows and bed, shower... Made my visit special and I was able to leave my suitcase while I walked around.
Nothing Everything I don't know if it was a bad experience but they were rude the rooms smelled they upgraded me and it was even worse the smell
Would not stay here or recommend to colleagues Thermostat did not work and response was poor to fix it. Sent me to new room which was very noisy and had a dirty bed.
The staff appreciates the customer and will do their best to accomodate. The building has character and distinguished. Our suite was perfect with a to die for view. Time square
Loved the location across the street from Penn Station- front desk staff was friendly and efficient- all staff was friendly and acknowledged us whether we were walking in or down a hallway- it was refreshing. Room was very clean and spacious. I think we had a king- limited view. Loved being on 7th Ave- we walked straight up7th to Times Square and straight down 7th to Greenwich Village. So many excellent restaurants within 3 blocks. Also loved that the lobby was not hectic-crazy-busy like some of the Times Square hotels can be. I would have liked a lobby bar. Always fun to sit and people watch. There is a bar/restaurant but it's through a set of (glass) doors off the lobby. I can think of nothing else that would have improved our 3 nights here.
Lication Check was supposed to be 3- then got Ana ail saying it was 4- waited and didn't get in the room until 4:40- staff seemed like they were making up story as to why we didn't have our room. Got to the room- remote didn't work and no shower gel in shower- oh well... There are worse things!
The room was fairly large for NYC. Contemporary decor in an old hotel. Great location for Penn Station/Amtrak. Shower was TINY, and bathroom had little space for touletries. Air conditioning was loud , but helped to block out the constant horn blowing most of the night. Make sure to get a room away from the street!
Location and price Checking in at 5:00 PM was delayed by an hour. Using valet took over an hour to get the car
Got to be the downtown location. Half a block from Madison Square Garden, a short stroll to Times Square, subway in easy reach. Staff were professional and fast.. Security was good-a doorman plus a requirement to use your room keycard to access the guest floors on the elevator. Room bright and clean, and a comfortable bed. Lots of restaurants/bars in easy reach. Overnight parking garage right off the entrance-have to hand over your car to attendant and he'll park it/bring it back to you. Not cheap, but downtown parking never is. The windows didn't have a clean seal, so there was a constant low-level draft through them and some street noise leaking in. On a cool spring day no issue, but imagine it would be VERY chilly in winter, and wonder if summer would make it a war between A/C and the leak. Bathroom TINY-one person can stand in it, and basically rotate in place-sink to toilet to shower. The shower was also very cramped-not one for the claustrophobic.
Convenient location Rooms were gross, carpet needs to be cleaned, there were dust balls in the room