The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Rooms are very clean and comfortable. Staff seem very distant and cold.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
It was simply unforgettable stay with this hotel. Love to stay once more.
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Friendly staff and luxurious
poolarea and breakfast
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
Location, Service, Value for Money Liked everything
Room view ,
Beautiful room with Ocean View.Would like to go back again.The rooms with Ocean view are best value for money.
the best is the location, right in the centre of Pattaya. after check in and check our room, it was not clean, everywhere hairs. And as we have booked a deluxe room it looked very old. They should exchange their furniture and give to the rooms a modern look. very old school look. time for renovation.
Exellent location, cozyness of the rooms, really friendly staff. Stayed in the hotel for several visits to Pattaya in a raw and intend to stick with it when I'm there again. On other hand would love to find out if they have some sort of loyal customers policy...)))))
The whole experience was great. Great Hotel for the money
- staff very friendly and helpful - good/central location of hotel - room relatively small
The location and breakfast were excellent. Very noisy construction next door. Internet access is very expensive.
The entire experience was great.
Pretty much everything was great. Staff was friendly and efficient, facilities were very nice, pool was great, etc Restaurant is a bit pricey for the area, the jacuzzi was dirty and weak, and I didn't care of the "minty" bathroom amenities.
Beach is very dirty
Location within walking access of many araes,security helpful moved into a 01 bedroom suite safe security box was missing ,DVD player had been removed,returned to room at 1730 and room had not been cleaned i feel this was the forgotten room . Staff not friendly appart from security .
location no outside pool...balcony view was a brick wall
i like the simple design, the staff and location. nothing i can see fm our room's balcony
good location very close to the beach and the famous walking street helpfoul staff new reconstruction
positive points: Location, staff, comfort, all the hotel in general. Negative point: Water dificile to maintain same temperature during a shower, or very hot or very cold, but sometimes it works good
the studio was great and the loction is cenral, Mcdonals, buger king, and KFC is open 24 hr and just 1 min walking from the hotel. the walking street and the beach is near too
i cant say only its excellent hotel
The staff at your hotel were 1st class and would love to come back and stay again. nothing i didnt like it was very good hotel
the total quality doesn't meet the room rate. I meant the room rate is too high. I could stay other nicer hotels with the same rate. the swimming pool is totally not for the resort place.. Why the hotel was named as 'Resort'!?
it is new hotel stil need more Experience
Quiet and comfortable
The poolside is great and clean. The Hotel is situated in a quiet area but also near to shops and the seaside. The restaurant isn't as unique in style as the pool area and the rooms. The restaurant is quite basic. breakfast buffet was ok.
convenient location with friendly staff. excellent value for money
Swiming pool, close to the beach, friendly stuff Lights around the hotel, should be brighter, not very reliable wifi internet connection
great swimming pool,cozy living,great breakfast and good green surrounding. not very far off from walking street. they charged 500 bhat for single lady guest.poor staff service.heavy charge for mini bar
its location was good roomes were not clean enough and full of ants and mosquitos. Room daily service was not done regularly and at a suitable time.
Exactly the resort surroundings we were looking for with many eateries a stones throw away. Convenient location. Not enough food choices in the hotel. Only have one coffee shop.
we stayed in the bungalows found them very adequate and quiet at nite.staff were allways polite and helpfull would def recomend hotel.
The swimming pool, One of the room service lady helped me with a lighter and we were chatting and that was great I loved chatting with her
We liked especially the pool area and breakfast. We were travelling with a baby and we got very good service with that also. Rooms were quite time-worn and smelt mold. It was allowed to smoke inside the rooms and it had left also bad smell to the room.
Location of hotel is good. Pool are is large. Hotel was quite pieceful, quite many older people staying. Housekeeping not very efficient. Pool and the garden not so clean. Big hotel, not so cozy one. Breakfast not specially good.
good value, spacious and clean rooms, go for superior room. breakfast good enough, location not far from beach road but we experienced direction problems with taxi drivers. friend lost 200 euro when left his safe open. signs on roads to direct drivers to the hotel
Good value for Money. Near to the beach. The Breakfast was too monotonous. Nothing exiting about the B'fast .... The staff (at restaurant only) was not too welcoming.
Tucked away in a quiet area, but so close to the atttractions/beach. WIFI everywhere.
the superior room was big enough to accommodate a small family (3-4) which is good, its clean too. affordable rate for the 3 nights my husband & i spent.. maybe can improve more on the buffet b'fast, a few more varities would be great.. (also, maybe can have some halal food as well as i noticed a few muslim ladies in jilbab during my stay there). And of course, perhaps a little more training on English for the counter staffs too would be good..
Excellent spacious rooms, good value for money Little off the road location. No choice for veg in b/f
very new and comfortable hotel, bath was great, breakfast - in comparison to other hotels - was delicious, big tv-screen, nice pool area, staff was good (got more towels when we needed)
Location and room condition
Spacious, elegant room, quiet & relaxing. Good selection for breakfast, pleasant staff. Air con. outside on the balcony was v. noisy & had to be turned off before sitting there. Hot water for washing/shower etc. temperamental sometimes non existent.
Breakfasr was OK, rooms were large and nice
Big and nice rooms, a bit outdated, but impressive, no noise from the street and really good value for money. Some distance to the beach but not really far.
the spa and massage. its not so safe.
excellent staff, very approachable & helpful with all requirements, location to beach & outdoor activities a few minutes walk, rooms clean & comfortable, will be going back to same hotel next year, went mid september & cost was very good like a 5 star hotel
I think A-One Pattaya Beach is the nice hotel. it has a great location near the beach and shopping center. the room is very well-organized and awesome except from the floor which is not clean and the hotel itself is a little I would say the traffic around the hotel is quite bad.
I've stayed twice here already and at SOI 8, the happening place and close proximity to W.Street is a great plus.... The sea view rooms are very clean and good. Yeah.. You cannot overstay more than an hour after the check-out time and need to pay everything upfront, before using their services, which is okay to an extent but not when you are in the middle of something and you get a call for the same
During my stay I got food poisoning from room service food which left me room-bound for three days. Also the hotel is undergoing a lot of refurbishment. I asked if there was any noise in my room and the answer was no. For four days I had people working outside using power tools, etc.
Nice clean pool, friendly staff always helpful, waiter/ess service at pool, poolside cafe, reception open 24 hours. Only 1 thing:- The telephones inside the rooms - if 1 rings near to you, you think it's your phone, i answered ours several times even during the night & get nothing.
tiny room, not so clean, but really near the bech
Very friendly and kind staff, but low cost performance during high season. I hope that price would be lower even in this season. Sometimes bathroom is not well cleaned.
Very devoted and service-minded staff and acceptable prices Not really
beach and shopping centers are very closeby hotel staffs are not friendly and standard and not value for money for staying
The front staff were generally kind and responsive to my questions as a stranger in town. For holiday goers, the location of this hotel is O.K. However, if you are with your family, especially with children, I recommend you select one in a more appropriate area. This hotel, like many other hotels in Pattaya, is also surrounded by bars and entertaining places
Clean room, friendly staff, good location. I will be back to this hotel. None.
Conveniently located. Value for money. Water was leaking from shower to rest of the bathroom
Price - Breadkfast - Friendly staff n/a
Very clean... Parking lots are too far from the hotel building...
I like the location of the hotel as its very close to the beach and almost the activities there.
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
The location is the biggest advantage of this hotel
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
Great area, wonderfull place to relax.
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
Food. Honest staff. A lost wristwatch was given back to me
Swimming pool Staff are not helping
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
Checking in and welcome drink. Giving me opportunity to get breakfast discount. No security concern for customer because I called front desk for an assistance but no support at all. Asked for late check out and only one hour was granted but when I went to update the key card to find out that late check out was not updated so some fat girl was giving attitude about it. I asked for the front desk manager and then they decide to ignore me until I demand it right away. Front desk manager did not know her staff name so while manager is asking her name that she was on the phone ignoring the manager as well.
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
Swiming pools was nice. Too much extra charges! Not so worth of money!
Lay out of room and view
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
siam sawasdee is a budget hotel at the top end of that scale and is very good value for money. it is slightly off the circuit but provides a complementary tuktuk which is very helpful. i would recommend it. beds are on the hard side.
just the price I was not given the room i paid for, the room was a trash with a crap bathroom and no shower tub
On the whole it was good experience. The behavior of staff. Room service.
I liked the cleanliness in the room , and where the hotel is situated Breakfast not very hygenic and also noisy outside
Only reason for stay there Location and breakfast
staff contact with guest very poor , need more intrest to guest specialy ladies staff difficulat contact you feel like request money or social club give you free services
the hote is downtown too much noising at 03.00 still
For the price it is excellent value. Most of the time hotel costs were cut by only having 1 of the 2 lifts working.Also the computer facilities were poor offering only 1 of the 2 computers working and the internet was so slow.Again I think this was to save on the running of the hotel during a very quiet time in Pattaya.
Absolutely nothing Shortly - on the first day hotel stuff stole 800 dollars from me. Video cameras of course did not work that day. The Hotel manager was telling me to shut my mouth (i never raised my voice) and was offending my nation. The main argument was that if it would have been a robbery they would take laptop, not cash. Extremely rude nad poorly educated manager who did not even say sorry once for this accident. The most horrible hotel I ve ever been to during my life.
The stafff at the reception, swiming pool. Don't put any money in your lugage, they steal me 10 000 baths and my friend they take all his Euro.The cleaning women are so great to look quick in your luggage.
The hotel staff are very nice and friendly a bit far from the beach
Friendly personnel, good place Pool not so big than look in the picture. Walls like paper, everything was heard from other room and corridor
i like the location rooms are small and room service is bad
I think that the location is quite good because it was near to the mall and the beach.
Location, close to the beach, shopping & good eating places.Staff friendly & helpful Our room was very noisy, could hear every noise in the corridoor including other guests & the lift. Also thought the pool closing at 5pm is too early.
It has a good location just opposite the beach Yes, the room was not ready at the check in time. I waited for atleast more than 45 minutes after 2.00pm on check in day and finally i went to the room to help out the room making staff. The receptionists specially Ms Knakakhan was very rude and uncourteous, my room was also changed from New Wing to old wing, and the staff at the reception was competely lacking manners and hopitality.
Clean, friendly hotel. Close enough to be near the centre of the action, but far enough away to be quiet.
The location of the hotel The house keeping staff could be a little more friendly and polite
Great breakfast with excellent coffee, Seafood buffet for our dinner was super. Very nice sea view from the balcony. Lots of shops within walking distance. Very convenient. We pretty much enjoyed our stay even just for 1 night. We had been upgraded to a deluxe room, which we greatly appreciated it. Thanks a lot for making our wedding anniversary so perfect. Quite small bathroom. The reservation person put my last name on the reservation form so the receptionist could not find my reservation in the first place. She called the reservation department, waited for a while and finally found my reservation. Then another receptionist or maybe someone from reservation department came along and complained her about this matter in front of us. For us, that was not proper behaviour. We just thought that she should have done that in the back office, not in front of the guest.
the coffee and cake bar, the food was very good i didn't find it particularly friendly, and they put a service charge on everything . . even if you sit at the bar
Location, comfort and staff. Newer block tends to be a little noisier than the old block. Nothing too bad though.
Like the location, cleanliness, and breakfast. I have stayed at this hotel annually for the last 5 years. This time when I checked out I was curtly advised I owed them a Baht 200 cleaning fee for wiping some spilled coffee with a hand towel. I was shocked and taken aback and told them I was an old customer but they insisted on charging this. I find this quite ridiculous and told them I would never return unless I got a refund and apology.
The hotel is by the beach road, which make things easy for us to go from one point to another. The room is big and sutable for a couple. the breakfast is ok, staff are good and very helpful, but they are always run out of food. The staff in the reception never smile at you and don't care that you are waiting for them to serve you even there is no one in front of you. Requested a non smoking room, but the room was smelly and I asked them to do something about it which they did but the smell came back again in a few hours.
The staff was very nice and smiling. The cleaning service was perfect. The only complain could be the fact that the location of the hotel is pretty far from what is going on in Pattaya.
Upgraded to Exec Suite at no charge. Room was large and luxuriously fitted out. Access to internet in the room was a big bonus. Nice pool. It's a little out of the action which is a good or bad thing depending on the reason for your trip to Pattaya.
Good comfortable hotel, view not good.
Newer hotel in northern central Pattaya, several hundred meters from beach area. Spacious room. Solid breakfast with real protein (not continental style) breakfast available at Jamison's Pub 50 meters from Hotel. Hotel has good potential but is not managed very well and tries to cut corners. Amari is not going to do well with running budget type hotels through the Novo brand unless they apply some hands on management as they are clearly capable of. NOTE: Complaints made direct to hotel about each of these issues - They called three days later, but no follow up yet (Thursday following). 1. Parking Despite booking parking as advised on the website, our car was blocked in the basement parking area for several hours by a black 735I bmw which the hotel staff had no record of, nor could they do anything about. a demonstration of the attitude of certain guests and lack of adequate management by the hotel management. 2Pool was out of service for two days. 3Main machine in gym out of service, 4.hairs found in bed linen, hotel staff not responsive until two days later to our dis- satisfaction with a phone call that promised "something next time" nothing heard since
quite new, good breakfast, friendly staff, excellent facilities generally Map printed out by your automatic service showed 2 wrong turns at the end and it took extra 2 hours to find! Hard to find without correct directions until a friend speaking Thai talked to front desk.Shower door designed poorly and leaks into main bathroom. parking not ideal if hotel is full
Enjoyed my stay in this hotel and will definitely stay here again. Particularly enjoyed the free use of a desktop computer in room - very convenient. Location is not fantastic but also not terrible. I had no problem walking 300 metres to the main road to catch a songthaow but some people might.
great hotel loved the decor no on site restraunt but plenty of local restraunts free golf cart local transport
Nicely designed room small car park and the room smelt of cigarette smoke and was not ventilated
The pool area is very good and the hotel rooms are very new and well design. No Problems
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
Everything was perfect. None
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
I enjoyed the swimming pool facilities in the hotel. No comment.
The hotel is situated right in the center of South Pattaya in 5 mins walking distance from practically everything. At the same time it is situated in a side street with low traffic so I was never bothered by noise. Next to the hotel is a shopping mall with cinemas, bowling, cafes and so on. The staff is very welcoming and friendly. The rooms are very clean. There is also a wide variety of channels in English on the TV which was a plus because I liked to watch a movie at times. Plus the hotel has open policy for any friends visitng you. I would stay in this hotel again if come to Pattaya. It's a really good hotel if you want to be in the heart of the Pattaya entertainment life. There is an additional portion of the hotel being built so sometimes these guys were quiet noisy.
I like it for its small size( i like peace and quiet during the day by the pool. although they are adding around 25 rooms to make a total of around 70 rooms by March 2011 so it should still have the same feel.
the swimming pool on the roof, the staff are very friendly, location of the hotel The cost, quite expensive for Thailand
Very good location and guest friendly
good room, quiet. Wi-Fi didnt work and was overly expensive.
Near to areas of attractions, yet quiet. Old TV
It was a really good hotel.. Middle of the city.. The towels are old and I think should be change and two access key cards for the room should be give to the customer.
Close to downtown, very freindly and well priced. Internet was not free, but it was well priced.
The staff were very friendly and the rooms were clean, tidy and as described on their website. Value for money, this was an excellent hotel. I highly recommend the jacuzzi rooms.