everyone was so friendly & helpful
room, dinner I've made a reservation for a room at 2nd floor but they offer us first a room at the floor. After a quick check they gave us the desired room.
the food was great, the pool and the sauna were perfect no..
Wonderful hotel in a fantastic location. Good food and very good facilities. Just a short walk to both the Lake andd the Karwendel gondala All very good.
We took up the 10 Euro half board option which was very good value for money as the buffet is huge and full of local specialities. The hotel is very nicely located on a lake. Although we were advised by bookings.com and the receptionist that the half board option costs 10 Euros per person, on the final bill during check out we were presented with a 18 Euros per person charge which was quickly amended when we complained. The room, although vast was very cold and we manage to locate a thermostat dial behind a sofa which did not do much.
All is OK
Excellent attention to the wants and needs of the clients. You feel pampered and well looked after, and they were generous too: no sneaky extra charges. Thank you for a lovely stay.
Comfortable room in a beautiful location. The view from my room was amazing - I could have spent my entire time sitting on the balcony and looking at it. Liked the 'healthy' options on the dinner menu. Helpful staff who spoke excellent English.
The variety, quality and amount of food was excellent, I only used the pool so I cannot comment on the spa facilities. The pool was fine. The hotel was in a lovely setting. The staff were very helpfull. This is the only minor point that I can record under question 2. I paid the main part of the bill 2 or 3 days before I left, so only needed to pay the extras at the end. Their system did not seem to highlight this information. So there was a bit of confusion. I had a reciept but it was packed away and it should not have been necessary to unpack it. After some minutes, and without the need to produce the receipt, it was all sorted out. As I said above it is only a minor point.
Excellent service, food and nature surroundings. A lot of options to relax, exercise and enjoy great outdoors. Nothing at all.
This hotel does not deserve three stars. Completely misleading. Guests should expect a one star hotel; nothing more. Old fashioned, beds were horrible, rooms smelled basement. The best experience was leaving.
Super Sauna facilities incl. indoor and outdoor pool - accessible for free in the neighboring hotel. We ordered a 4 pers room but got 2 double rooms instead.
Everything! The hotel, the spa, the staff...everything was great!
The room view Everything in the room was extremely old, breakfast was not served till 8 am, all the information in the hotel was in German only..
Wonderful hotel , the best in my trip this year ! I will certainly come back next year. Words can't discribe how we liked this hotel
Scenic views, service, suite provisions, everything!
It was really much more a B&B than a hotel, with very little staff support. It seems to be managed by people that at the same time runs an in-house sports gear shop. I guess May is still low season for this place.
Family Atmosphere To the front side it is little bit noisy
Quality; space; cleanliness; breakfast; staff; view No
Very clean and good food, but no a la carte menu offered No stubel - not very cosy and no lunch service - one has to wait for light lunch at 2.30pm
Splendid pool and wellness. Perfect view on the lake. Very Clean. Good meals etc. High Quality. a bit a lack of Autrichian charme. For the rest Perfect !
The lovely quiet rooms.
Everything about the hotel was excellent - from the warm friendly welcome to the quality of the facilities, service and food. Although only officially a 4 star hotel, the standards exceeded those often found in other 5 star hotels, and we certainly would go back again in the future. No
The attention to detail, the reception on arrival. Warm and comfortable, cosy bar. Evening menu far to restricted, evening restaurant closed very early. No wine list in english.
everything was great. not enough selection of foods for dinner as everything was included, only have the choice of meat, fish or vegetarian, would prefer buffet dinner
The hotel staff were polite and friendly.the hotel is warm, clean and tastefully decorated.The outdoor hot tub was fantastic at night under a clear Austrian star filled sky.The ladies were given a red rose at breakfast as it was Valentines day.A nice touch.
Pretty well everything - filled out form before leaving. Did not like the flies in the dining room. Also, I would suggest that the English translations of the German text printed on the back of each menu be reviewed by a native speaker, as the style of the translations is sometimes comical, sometimes unclear.
clean and friendly staff. Very close to the lake. small swimming pool in onother hotel far on foot. Check out times different from what written on the web site.
My husband and I thoroughly enjoyed our stay, the flower boxes at the front of the hotel were really beautiful. We had excellent service from the staff with a friendly smile.