nice hotel resort,nice pools, nice breakfast and friendly staf some staf at the reception should be trained more and
the staff is the best at the restaurant!!! Manolis and Maria are great people!!!
Nice hotel, by the beach. Located in Platanias, one of the most cosmopolitan places in Chania, Crete.
everything was ok, room very clean, very nice location, very nice surroundings nothing particular
Spacy, next to an olive garden with clean large pool Balconies to close to each other
Very good hotel!! Large room, quite and friendly atmosphere. Cleaning ladies made a very good job and the staff was very friendly and helfull. We will come back !! The distance from the sea. About 600 meters but it was only 4 minutes walking, so was ok!!
Great hotel. Excellent room, very clean and tidy. Polite staff, the location is ideal as it isnt right on main street with the noise and the traffic. Room was quite spacious, with extra sofa, table and 4 chairs, sink, kitchen and fridge. There's a balcony to chill too.
Stayed for a very short time, waiting for a comeback! Excellent value for money,really nice-clean and comfortable room. Has a very nice pool bar,kids swimming pool and lots of green.We were very happy with the location.Very friendly and polite service,extremely helpful manager.Thank you!
We stayed in Marakis for 4 nights in an extremely nice poolside room. Our can see that the hotel is family owned and that they really understand the meaning of a customer service, really nice staff!!! and the location is right in the center of Platanias but still in a very quiet area with a beautiful garden. Bank, lots of restaurants, supermarket souvenir shops etc.. are just 4 minutes away. We really enjoyed our stay and will definitely return!!
The positioning of the hotel was relatively good. Even though I am very relaxed and tolerant when on holidays, I found the owner's attitude appalling and also very rude when we asked whether we could have warm water in the shower which I never believed was something you had to ask for. He even told me that I was demanding and that he didnt care less whether I never went out to Chania because I had to wait for 2 hours for anys sign of warm water. The water was freezing the room was nothing special and the extra 5 Euro charge for the A/C is slightly sneaky as the heat makes it a necessity. I left the hotel on day 2 to find somewhere else even whiling to pay the 30% fee. I would not recommend this hotel to anyone else.
Good service, family staff. One of the pools was broken
Beautiful garden.. according to hotel, the check-in is after 14.00. We were there at 14.30 but the room was not still ready! There was no apology for that from the staff!! After a half an hour, and having spent much of our valuable free time, we entered to our rooms at 15.00..No soap in bathroom.. Air-condition is charged with extra fee (where as almost most of hotels, prodive it free). We don't suggest it at all..
Relaxed by beach and pool
The looking of a little village in greece The staff, cleaning of the room and service.
Nothing. Yes, terrible rate. Toilet leaked, no paper, no soap, tv did not work. Phone did not work. Bed was hard. No water view.
The location was ideal for our holiday, easy walking distance to the beach and nightlife. The swimming pool and grounds were very good. I think the accommodation was comfortable,however, the tap in our bathroom was not secured to the bason. This did not affect the usage but could have been a problem. I feel the rooms need a face lift. The super market located near to the swimming pool has closed although it is still advertised within the information booklet in the rooms and the signs are still displayed throughout the grounds.
Great location, friendly staff, wonderful place to relax. Close to lots of restaurants and beaches and also has an amazing pool. Great!
The staff was really good and very effecient in responding to any problems we had. Also we liked the settings of the hotel and we were so close to the shops when we needed it.