Cleanliness, location, services, facilities, good food and a friendly staff.
The room was clean and pleasant and comfortable. The location was very good and the staff was very helpful. The room was chilly and the aircon could not be adjusted. The hot water was not very hot, as a result one had to shower very quickly. Some of the kitchen staff could not speak English, which made communication very difficult.
Big rooms I arrived around 8 am morning time and they will not give u a room before 12 am even if while waiting many people made their check out.
Breakfast is ok and the fitness centre is good The rooms are average for a 3-star hotel...; if you are thinking on a 4-star one, then Pestana is not up for it.
People on the reception desk accepted to deliver a room ahead on schedule. The bathroom needed to be renewed.
Convenient location. Fair price. Flexibility with check out. Staff.
The Hotel and Staff were efficient and cordial The location was fairly good. I liked the fact that you could control all the amenities in the Room from a Remote. It was practical and environmentally friendly. The Desk Area is perfect for Business Travellers. I didn't quite enjoy the Water Closet and the Toilet facilities. I do understand that Brazil wants to be environmentally friendly but when it becomes difficult to flush down Toilet Paper, then one has to blame the Manufacturer.
Very helpfull staff,good breakfast
Todo me agrado. El hotel esta muy bien cituado y ofrece confort y comodidad. Muy buena relación pago/servició. La calidad de la comida en el restaurante. No es la mas mala. Pero podrían mejorar mucho mas.
The staff of this Hotel, the name Mr. Mauricio was very bad attending about my comments regarding the wake up call. I'm really afraid about his attention.I will update this information in Japanese Committee to take care when they use this Hotel.
Very well located,just one block from Paulista Av. and in Jardins area. Efficient and helpful staff (except loudy housekepers!). I recommend!
Breakfast - slow to refill
best hotel that I have stayed in Sao Paolo!!
Placement and accessibility non
Free Internet, total safety, breakfast, room service, big room and confortable bed. 1.- I called maintenance technicians to put the video channel for my camera. They came and did not know how to solve the problem. I am still waiting for them!!! 2.- Too strict with check out time. I had to pay half a daily rate for a few more hours after being one week in the hotel. 3.- They do not accept any Frequent Traveller card as they do in other countries.
The hotel served our purpose very well. The location was perfect for our needs. There are several restaurants near by, the neighborhood is safe, the staff is very friendly and helpful. There is a little coffee shop in the lobby that had great coffe and wonderful desserts. I thought there was a jacuzzi at the hotel, that was in the website and there were signs indicating that there was, but they removed it over 5 years ago according to the staff.
The location. The service.
Excellent location close to beach. Many nice restaurants within walking distance. Staff were friendly and efficient. Free wired internet in rooms was fast. Rather old rooms, and a little noise from the street.
Breakfast and position No
Good location, attentive staff. Pillows and mattress very hard. Hallways need an update, carpet frayed.
The rooms are very quiet and the location of the hotel is great. I certanly dislike that they retain me the credit I signed out in the initial voucher for more than a week, I actually had to claim for the credit and I still don't know If they are going to pay me, so for the next time be sure that they remove the credit they reserved in the pre authorized voucher.
location breakfast was very poor and food a bit off. Gym was dissappointing, I thought from booking's description it would be something else, ie more machines etc....I chose this hotel thinking the gym would be much better
its a hotel for business men. There is nothing exceptional or too bad about the apartments. its average and from all the staff only one person could understand English and even tried assisting us. Come on! you are an international tourist destination - wake up ! breakfast was fantastic
Size of the rooms, location close to Avenida Paulista, safe environment. The lobby is a bit empty and breakfast could have more choices.
Nothing The rooms are too small. The mattress was too old. Only one chair and one sofá. Shoddy amenities. Closed spa. No pool. All the gimn machines were unpluged. the internet expensive and only for one computer. No value for the money.
The staff was excellent. The room was comfortable with an excellent shower and it was very quiet even though I was on the 2nd floor. The sushi bar was delicious and the manager there was very kind and accommodating. The pool was a very cold but the sauna was great! Also the breakfast buffet had a nice variety and there was also a Japanese breakfast buffet. It was close to a metro stop and in a safe neighborhood with a cafe, drug store, and convienence store across the street. I'd say it was just right for our groups needs. There were 9 of us in all.
Good access from Congorilus airport, wide-room, everything prepared for business. Japanese-Satelite-TV availabe. Wireless internet access good only at room entrance and bad on bed + middle of room. I like to have internet access with cable that can ensure good connection.
the room is big and very confortable, room service fast and also good food
Ok, central On top of the fact they added a 10% tax (fee) on the advertised price, restaurant closes at 11pm. After this,getting something to eat means you need a car or a ride.
Nice large room with an excellent view! Strange that a place where nobody speak English don't at least have a menu in English in the café!
Good facilities, clean and ample en-suite room with fair bathroom and cooperative staff . Fair breakfast included as is the case in many Brazilian hotels. Good overall experience.
Apartment with lots of space. Confortable, with 39" LCD TV and good furniture. Bad cost/benefit relation.
The location fulfilled our need, i.e. very close to the place where our meeting were taking place. No, there was nothing to complain.
Location and breakfast. Room needs clean curtains, new carpets and get rid of the mold - strong smell.
Although not every staff member spoke english, they were all very nice and helpful. The room was spacious.Close to Congonhas Airport, the taxi ride is as much as 15 reais. Close to Congonhas Airport, the taxi ride is as much as 15 reais.