Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
The breakfast is great The room was small
To hot in rooms. Not good aircondition.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
Position..real in the centre..perfect to visit the town.
A very good localization- Perfect The breakfast is very expensive. Do not take it there
room design was nice. you can not open the window - air con not efficient.
Good location. Good service. Expensive.
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
Good location. good spacious rooms 1. No shower gel and shampoo. 2. AC didn't work. 3. Towels are changed every 3 days, not everyday. 4. It is located on the 5th floor with no elevator.
The location. Language barrier of the staff.
Nice interior and interesting setting (the "hotel" is actually a converted appartment). We were shown a large room as our room in the morning when we arrived "that just needed to be cleaned". When we came back the afternoon we were told our room would be another one, less than half the size and facing a noisy street. We found this more than bizarre but staff or mgmt were not willing to see the problem. Also: Address was not even identifiable to immediate neighbours and phone number on booking.com website was not correct. Hence it took a while and effort to find the place ...; Price through bookings.com seemed to be at least 50% above what other people paid for the same room.
Excellent location, great staff, cleanliness, comfort. Wi-fi is not available in every room.
Very helpful and affable staff. Very good location - near the Nevsky Prospect. Good breakfast with hot dishes (pancakes and sausages). Free Wi-Fi and one guest PC. Free coffee and tee 24h. Hard to find the entrance to this mini-hotel (no any signboard one can see from the street). Wi-Fi routers are only on the upper floor, therefore on the lower floor (hotel has 2 floors) there are some problems with signal strength.
The view from the window of luxe room is a big wall. I can't see palate.
Outstanding hotel!! very friendly young staff, good service, neat rooms with convenient equipment, sufficient breakfast, perfect central location near metrostation, bars and restaurants, but no noise because windows go to backyard. no elevator, you have to invest some time in order to find it: the same entrace as a teashop
Well situated - in the heart of the city, comfortable rooms, friendly stuff, very good breakfast, WiFi and moreover - public PC(free) - all you need for a pleasant vacations in SPB.
Great Location, warm staff, very quiet view from the room