Good food selection at buffet, friendly staff, excellent location by beach. Double room did no have double beds, beds hard, old and need to be replaced, rooms decor dated.
The pool is beautiful, as weel as the garden. The food was always good. The location is perfect to relax, the proximity to the beach by the back of the hotel is very handy as well. The bed is too hard and gave me back pain.The clerk made a huge mistake when the transfer came to pick me up. She simply was unable to find my name in the guests list and told him i had canceled my reservation. The chauffer went away. When she realised her mistake she didnt even apologize and i almost lost my flight. unbeliavable for a 5* hotel.
staff very good and place of hight quality.
I liked the swimming pool and the staff where great. The price of food and drinks where very expensive and the room was small and could of gone to a different hotel with the same thing but alot cheaper.
The food and Staff were excèpional the spa was also top Class write at least 15 words
Comfort good food excellent staff . nighttime dancing pool activities. Great walk to maspolamas on prom and beach. A little too far from centre of activity
Maximum 3 stars. Star raiting means services. Self-service hotel. I am quite serprising, that at 5 stars hotels I have to drag matresses and ashtrays in pool area for myself, no one even helps. Room cleaning not every day. Pool area dirty. Brought caps and glasses leave for all day near your sheslong, New year party in cost of 130 eur per person, that hotel did not find a money even for small firework.
the staff running the games and entertainment top of the range no
I booked at the same day i arrived, so thank god bookin.com worked at real time :) beds were poor
Breakfast and dinner buffet was good. Hotel reception staff not very helpfull and did not know how the wi-fi system worked for my lap-top-computer and I had to pay 1 euro per 10 min. ? most hotel it is free. Very few parking spaces and cost 5 euros per day ? One day our room was not cleaned ?
Nice hotel, good organized and efficient reseption. Have to pay extra for small things like safe and fridge.
food, drinks swimming pool is too small
Location Visited on buiness and expected a normal 4* hotel. Forget it, its not and no-where near. No internet in room, TV didn't work, toilet didn't flush, none of which was rectified during stay.
Fantastic view to the town and the pool. Very good servicefrom the staff, especialy the people in reception.
improve cooking staff
I did like the service, the restaurant, swimming pool, the staff, the facilities, the food was good, we had a all inclusive and i have to say it worth every penny. It was a very pleasant stay
A good locaion for the area, it was clean and comfortable. With an excellent team of staff both friendly and proffesional. The entertainment staff during the day were good for those who wanted to take part. The inhouse evening entertainment was poor. The Michael Jackson tribute was an embarrassment after so much publisity during the day. A black man with white face paint who couldnt dance or sing/mime. It may have been different if I thought he was trying to be funny. it wasnt and sadly I think he was serious!!!
Location, staff interaction, daily linen service, in house entainment in Mulligans. The Atmosphere and service in people in Lady Pink next door all makes the experience a positive one. Ther was nothing I had a problem with during the stay.
Efficient, friendly, good atmosphere. Nice breakfasts. Staff helpful.
Reception very helpful Nice swimmingpool Chaos and very noisy at breakfast. Choice at Brekfast not very good
The hotel is relatively cheap. It could be a good option for a young traveller on a budget The food was very poor quality. The room was very unclean.
good location.warm water in swimming pool,good breakfast(lots of choices).the best was dat everything is beside-beach,shops,restaurants,niteclubs,bus stops. wasnt double bed in hotel room and we had ground floor room,so in mornings was very loud,because everybody was going to breakfast room and was so close to our room,we could hear everything(people talk,plates noise)and wiev was terrible(wall),and walls was so thin could hear people snoring next room.
I was very happy with the services, reception staff very helpful, and the pool area was very good Dining room was very busy for breakfast and you had to find your own table.
Good location, nice swimming pool Only one single lift was working in the entire apartment block (so usually veeeeery loooong waiting times), a lot of noise at the pool area (motorway right behind it + very loud music playing), the buffet breakfast is situated in a dark room (no windows) and it is not really great (to put it mildly)
I found the buffet at breakfast to be like 'a cattle market' especially because certain people feel it is their' right' to be srved first.the same certain type of people endangered others by overloading the lifts.
good pool facilities staff, surrounding area
the apartment was good and the hotel was quiet we paid for wifi but it was hopeless.the low signal caused the computer to crash all the time
Convienence to Beach.Quiet. Beds were of poor quality, and needs upgrading.
Relaxed atmosphere, so it was a good springboard for whatever!
The staff was verry frendly and helpfull. Nice uotdoor area. Many bars and pubs around the hotel. The beds are to hard. We had to use the carpets under the sheets.
Price, bar, internet and pool Rooms need renovation, but ok for a short stay
It wasn't packed with people, had a nice bar and swimming pool area. I loved the parrots they got. Many of the swimming pool chairs were broken and not replaced with a new ones. Also I'd appreciate an information that it is a gey friendly hotel as there were hardly no straight couples/singles or even families. I don't mind geys at all as long as they're not too close as it was in Los Salmones.
nothing at all!!!! it was the worst hotel i ever stayed in! the staff were nasty and heartless and not a bit helpful. the cockroaches were so bad i found one on my head while i was sleeping, the kitchen is not fully equipped, please do not stay in this hotel you will not enjoy it!! pool loungers s uncomfortable!
Good location for transport links around the island and close to shops/bars etc. Facilities are the bare minimum and would certainly not take up the all inclusive option.Design of the buildings not good for a balcony in the sun as the majority are in shadow.
location and seawiev, Avis office in walking distance. Other people did seem to like to hang around in the pool bar from morning to midnight but it was never too loud. a small discomfort to park the car a bit far away because the hotel is "surrounded" by pedestrial zone
Hotel is located very near to a nice beach. The breakfast was good. The wardtobe smelled terribly after some rotten stuff. The towels were changed only once a five days (!). The floor was not clean and the rubbish bin could be handled better by the hotel staff.
Close to all amenities - beach etc. Beds very uncomfortable. Noise level from motorway all night long. Need double glazed windows. Had requested specific room - did not receive - got complete opposite !!!!
понравилось близкое расположение к морю и великолепный вид из окна. Отличная работа персонала в ресторане и в кафе. Наличие справочной и другой информации на русском языке.
Location of the hotel is excellent, near the sea and not too far from the services. Hotel offers basic services such as breakfast, snack bar, and the lobby bar which offers some entertainment on the evenings. We got good service much attention by the staff at the restaurant (breakfast time) probably because travelling with noisy little kids. Thanks for the staff! Pool bar Atlantico was a dissapointment, snack bar was open only a couple of hours per day and food was no good. Drink here and eat your snacks elsewhere. Service at the bar was good and friendly.++++
An excellent hotel, one of the best 5 stars I ever stayed in, outstanding service and an absolutely perfect breakfast menu. I liked the hotel and will be returning!
We liked the fact it was very quiet and relaxing. The hotel had a strict policy on not being able to pre-book sun loungers, however, the pool man was very happy to "save" loungers for guests who didn't use the sunbeds until late into the afternoon! That said, during our stay, there were plenty of beds available as the hotel was not booked to capacity.
the staff was friendly. the hotel was in an exellent position for public transport.the hotel was in a quiet area but very close to the beach the breakfast was very basic and mainly continental, however that would not put me off
Location, price, food, private park free...
very clear in rooms
Hotel staff very pleasant. Swimming pool and area excellent This is not 4 star hotel. The finish throught out the hotel is dated particularly the dining area. The food is just ok.
The staff was very nice and helpful, The food was great and there was lots of choice for breakfast as well as dinner. Well' i would expect some sleeper, iron with an ironing board and towel gowns from a 4 star hotel. I also asked for some ice to be sent to my room and i was very surprised to see that the ice was delivered in a plastic bag rather than in a bucket. That was very poor for a 4 star hotel.
The pool. Air Con. Majority of senior staff were very impatient and rude, but some were friendly so I have selected "Fair" as my score for Hotel Staff.
extremly nice and helpful reception staff. good breakfast and halfboard worth to take little bit noisy on friday night
The location, the staff at reception There are 2 types of rooms: with windows to the south and to the north. In our room to the north there was no sun at all and it was cold in January.
i loved the views ad the location of the hotel the noise levels at very early stages of the morning didn't allow us the opportunity to relax as we were awoken every morning at 05.30
proximitry to beach Poor internal security, no cctv's . Poor command of spoken english especially among th enon-reception staff. Very poor selection of primary foods.
The Ocean-view room was terrific. Very nice and quiet, and by far the better of the hotels in San Augustine. It was very clean and the service was great. It was a bit far from the main part of town.
I liked the location. Near the sea and near Playa del Ingles. It's a pitty it's often too windy. You can walk to the next city via the boulevard. The reception is very helpfull and friendly. They pretend to be a four star hotel, but the facilities and interiour don''t reach the four stars. The breakfast and spa, fitness are very poor. The interior is old fashion, but clean. Most of the staff don't know how to prepair the drinks they have on the menu.
Very comfortable hotel nothing
It was a very enjoyable experience. We took the half-board option and it was a good decision. The food was excellent !! Breakfast was a buffet with a decent variety, no complaints there. Dinner was a set meal usually - except one night when we had a bbq :-). The rooms were clean. The staff was very very friendly and always had good suggestions for what we could do and where we could go. Bartenders were excellent. Great cocktails. We didn't really use the pool (maybe just to dip our feet in the water to cool off) but that was only because the beach was so close (yes I could literally roll out of bed and be on the beach). Location was great. Not too touristy and at the same time not too far from the center (1/2 hr walk along the beach) all in all, it was a great experience, just one negative, the bed was a little uncomfortable. Not sure if that was because our skin was sensitive from a day out in the sun.. or if the bed was just uncomfortable ! :-)
Room was ok Pool not heated. Brekfst very poor
Nice clean and quiet hotel. Comfortable double room, good beds and a great view of the sea. The breakfast could do with some better presentation, a little more variety and more choice in fresh fruit.
It was convenient and central Very cold welcome-none at all in fact. Buffet breakfast like an industrial canteen, coffee and tea undrinkable. No extras- not even an extra toilet roll and soap in room. Mini bar empty-do they not trust guests in a 4 star hotel. Very disappointed with this hotel. Only one computer in use for internet and very expensive-a rip off. No quality Irish papers available.
The hotel was excellent, it was well located and had excellent facilities including the bar, restaurant and pool
Poor aircondition system, it was a central system only circulating hot air. No balcony for single room.
The room was gorgeous. Very clean but there was nothing in the mini bar which was annoying.
the hotel is very good located : 100 m walking to go to the beach. I did like also the seaview from the room and also the gardens view and swimming pool. Very good breakfast. no various food !! the menu for the diner was always the same; it's boring when you stay 7 nights.
There is everything that one can ever want. Lunch at the poolside is perfect.Very close to the beach + some supermarkets behind the beach. The whole hotel "functions" very good. With nice staff and personnell. In general very clean and rather OK. The buffet food is plenty, although perhaps somewhat impersonal restaurant. I will recommend the hotel any day. Most things were good. Internet usage is overpriced, considering that it cost half just outside the hotel-door towards the beach. And Internet software was "a bit special". Looks good, but looks better than it works. Local Spanish supplier apparently.
The location of the hotel was excellent and I really enjoyed the lunches served in the Pool Bar. However, I thought that the facility of the shower room on the day of leaving was marvellous. I have no complaints, I really enjoyed my stay at the IFA Dunamar Hotel and I would have no hesitation in recommending the hotel to my friends.
Very nice swimming pool with plants. Good located. Air-condition wasn't efficient hole hotel, very weak! Fittnes room is also without air-condition! Food is not appriopriate to 4 stars.
i really enjoyed my stay and would definately return. the staff were friendly and helpfull. apartments were cleaned to a high standard. plenty to suit all tastes for breakfast.
Everything because the atmosphere. Little cave, little spa, but big sensations. It was a really good recomended.
The panorama of the terrace Sometimes the cleanliness of the room
everything were bad no good things to say 1/10 food very bad towels thread bare bed clothes holes in them / staff if they had smiled face will crack / chicken legs main course and not cooked / sweet tin pairs and peaches / ice cream in containers never changed for 12 days i were there only had breakfast each day passible if you were first in . if not cold breakfast. road outside very small and car were getting damaged bad parking never again place diserted
Price Very basic
Good facilities, not too busy, friendly staff, very clean Hot breakfast foods generally cold, Hotel itself a bit remote
very nice that it is a new apartment building, quite a lot of space in the apartment, very nice, german owned, restaurant in front of the hotel The rooms were not really clean, very dusty, room service every day, except sundays and tuesdays, when you stay in this place you need a car, or take a bus to get away from the location, the hotel is not on the beach front, and the beach is a stone beach, no sand. You need to bring your own beach towels, not provided by Marinasol.
We liked the quiet location which was still within easy reach of town facilities. The appartment worked well for us as we could mix eating out with eating in. The food in the nearby Acapulco restaurant was excellent and good value. Good bus service from near this hotel. The breakfast experience, though adequate, could improve. The temperature in the "heated" pool was just bearable. The spa was not open.
- breakfast very comfortable, but still having an apartment...although the food was the same every morning we were there (but this is most likely the same in every other hotel) - that this was a quite new hotel that the living room had very ascetic furnishing and was not very comfortable
Internet facilities were not working, sun left the pool at 4 o' clock, beach mentioned is very stony and not suitable for sunbathing!
The rooms were very clean and the Manager and staff in the reaustant were excellent and the food was good. The food in the pool bar is not good, and I would not recommend this hotel for wheelchairs.
Quiet, relaxing, excellent food, choice of indoor or terrace dining, gardens with gate to beach and long promenade Nothing - loved it all
lovely and quiet holiday, just what we wanted.nice hotel and friendly staff.
Well trained, helpful and attentive staff, very good quisine and beach location. All drinks at dinner, including plain glass of water, were priced, even though I had halfboard.
The wide range of food from morning to evening, the pools are great, the close wonderful beach, the Thai massage, and the most important is the big space for everybody, (lots of sunbeds, tables..) I prefer that those rare topless women stay on the beach and not on the pool, eventhough the hotel is for adults, i can see some teenagers, and it's not pretty cool if you are eating at the pool bar, only if she is a top model :) moreover, i don't know if it was only my room or all hotel rooms, but it wasn't noiseproof even at 3rd floor and all windows closed, i can still hear dishes and spoons from the restaurant terrace.
It was very quiet at night no disturbance.entertainment was good.beside lovely blue flag beach.
rooms cleaned on a daily basis also the lifts were working all the time location is excellant
Its okay to stay in this place if you wish to make simple hols in Gran Canaria, otherwise you have to pay much more for quality resort, because surroundings of Gran Canaria generaly looks very very scanty, especialy places like playa del ingles and puerto rico... If you have done travels around the meditorian sea you will be suprised of the low quality services here...however what is ok for simple english visitors. Beaches are scanty nothing for eyes, its also crowded with old germans. After first surprise its gonna be okay...
I was very surprised with the quality of this hotel. The comments I've read do not match at all with the service provided, which is very good. Breakfast is excelent. The spaces are very well kept, the hotel has good swimming pools and lovely gardens.Cleaning of the apartments is very good (the employee who cleans the fifth floor is an excellent professional, very competent and friendly). The hotel has a prime location. I strongly recommend this hotel. It is not true that the Irish bars in front of the hotel bother. The sound of music is not loud and especially Patrick's has a fantastic atmosphere.
Very centrally located and close to beach,shops,pubs and resteraunts etc . Taxi rank and Bank ATM close by also . Rooms badly in need of re- decorating. Very shabby indeed ! Reception staff are very unfriendly and the Internet computers keep crashing.
The location and reception desk open 24hours. Good security deposit boxes. Clean swimming pools. Lack of air conditioning. Not allowed to use lilo in swimming pools. People reserving sun beds by the pool and not turning up for hours.
Nothing Very bad, 3 loud music playing bars 50 meters away impossible to sleep until 5 in the morning
basic accommodation for a reasonable price, close to shops and bus stop. dinner buffet very poor, noise during the night from pubs at the square in front of the hotel
nice balcony. The room was dirty, there were things left in the bins. Empty bottles left in the room. The beds we extremely uncomfortable. The pool area was dirty, it had plasters, tissues etc lying around. The sun loungers were very hard.
i have stayed at this hotel twice before and i find the pool areas are very well maintained and beautiful. the rooms very run down, the reception area uninviting and the reception staff very un interested. i had breakfast included and i used it once but it was very greasy and not great choice. a row broke out on my second night at 3am and it took over an hour before someone came to break it up
Location was excellent, and the value for money was just what we were looking for. Basic rooms, but just what was required. Clean and tidy. Would recommend.
Well what can I say my 2nd stay at this hotel this year! Fantastic place, went there first in April with just the other half for a week, ended up staying 2 weeks because of the volcano eruption! The staff couldn't have been more helpful, so we decided to come back in August with my daughters. Didn't think they could improve the place but they had. Extended the Spa facilities, tidied up the lift areas and ongoing work happening on the balconies and fascias. The food was still excellent and we thoroughly enjoyed our 2nd stay if only for a week! Just can't rely on these volcanos can you?
complaints management, business model, pool cleaning, breakfast eggs, suits elderly people inconsistencies between advertised product and true experience, towel war, elevators, vending machines, hygiene, jaccuzi, no air conditioning
the management ignore valid complaints about some staff (what a pitty)
- Overall cleanliness (rooms & other facilities) - Spa - Organized entertainment & other facilities (minigolf, game room, kids playground etc.) - Room next to kids playground was most convenient location to stay with small kids! - People reserving sun-loungers in early morning was really annoying!! - Limited access (9-12) to kids at spa (spa was the most important factor when choosing the hotel) - Broken ventile at the bottom of one pool at back corner (both our kids got open cuts), however, this was fixed during our stay at the hotel - Noise from the gym in late evenigns and early mornings (rooms next to the playground, under the gym), noise from foot thumbing and metal weights hitting the floor) - Improvement idea: Dinner menus with geographical themes (Chinese, Mexican, Spain, Greece etc...)
The food was excellent. The hotel offered free entrance to the spa for all guests. Free bus transportation to the beach. I booked a twin room, but upon arrival I asked for a room with a king-size bed and the hotel accommodated me with no extra charge. Dutch and German tourists put their towels on all the lounge chairs by the pool at 7:30 a.m.and then left to come back later. I went to the pool at 9 a.m., and although only a few people were there, all the lounge chairs were taken.
Bed was to small you should have a double bed for mature people and you should not allow sun beds to be taken over if they are not being used we never could get a bed to lie in the sun and we all pay the same money
Steak on hot stone at lunch time. Wellbeing Centre 5* plus Hotel is fantastic Not many English
The setting was superb for relaxation and the Spa provided a welcome and restful hour after a day of sunbathing. There wasn't sufficient sun beds mainly because people put out towels in the early morning and then disappeared for most of the day.
almost everything,reception desk staff exceptionally good i did think the food in the evening could have been hot,and the bowls for soup are far to shallow and could cause problems by spilling over,i would sugest smaller bowls but deeper when people have to carry them. especially elderly people ..
Location was perfect. We had a nice view over the see from the beach. The gym was free to use. Diversity in breakfast items. The attendants make huge noises during the breakfast! It was never calm! The double room does not have a real double bed, instead there are two single beds. One has to pay 2 euros per day for the safe box. If you could find a few young people, then you are lucky!
good location, good facilities I was on half board, would have liked to have had lunch some days instead of dinner
I like the hotel, hotel view from balconi, nice staff, and ease going costemer
Majority was excellent - the location, the hotel itself, the food. It was exactly what we were looking for - to get away from the crowds for a bit of piece and quiet. Being direct on the beach was another big plus. Being a young couple, we definately were the odds one out. It wasn't that which bothered us, more so the treatment we received from the manager of the restaurant (Senor Ramirerz), whom was responsibile for the seating of guests on arrival to the resaurant. Never have I met a more patronising, unprofessional service employee. He was the only real negative from an otherwise great holiday.
nice view from room to use their tennis court was very expencive
The position is very good: very quiet but at about 5 km to the centre of the "movida" that you can easily reach by taxies (5 euro) or bus (one every 15 minutes - 1 euro - bus stop at 100 meters from the hotel). The food is very good (included the Italian pasta that is well cooked). Swimming pool was very crowded and to get a place you have to go at 8.30 (but I stayed in the week of August 15th so I think it's normal) - the hotel has an area reserved to nudists quite big that generally was empty: I think it could be reduced; luckily the hotel is really on the beach where I didn't find have any problem to find a place. The hotel is a little bit formal and long trousers are required for dinner: that's good for business travel but during vacation I would prefer short trousers...
Proximity to the beach. Nice large bedrooms with good sea views. Meal time arrangements were a bit confusing regarding reserving tables. Lack of parking facilities resulting in extra expense.
Location is excellent Room service, music by the pool
Good location, comfort badroom, beautifull view and great food. Terrible arrangements for dinner (You can only arrive for dinner at 6PM OR 8PM! Do not dare do arrive any other time!) Hotel staff not friendly. Crowded swimming poll. Not a good hotel for a young couple of for families with childres.
Proximity to ocean is excellent. Near shopping and very good restaurants. Great beachfront property. Breakfast was included and very good.
Great apartment, terrrrrific location! Much better than staying more in town.
I have was very dissapointed when I arrived Folias. They did not know that I was coming and said the hotel was fully occipied. That was not true. I have the copy if my booking so they said they should try to get me a room. They offer me a room at down level and I said no. I have been robbed for everything in a apartamentos nearby Folias 3 years ago and Folias know about that, because I have stayed there in 2006 and 2007. I have to argue a lot and in the end I got a room at level 4. that was all right. But I used over an hour to get that room.- I do not know who have failed, but because I am used to travel a lot I manage. The breakfast is good,. I use the upper to complain, but I am not going back at Folias more before they fix it up. It is very worn down.
Everything was according to my expectations It was hard avoiding water to flow from the shower out over the bathroom floor
All the time in pooli,it is excelent No
room was spacious with balcony and beautiful wiev,clean and freash. have to pay extra for TV.
Efficient staff for check in. all staff very polite and helpful. Room spacious and clean. Food very good Mattress was far too soft, a plank, submitted immediately after request, helped somewhat, but we truly think it should be a consideration for the management to change all mattresses for harder ones!
Hotel staff very helpful. Location is great!
hotel was clean and food was excelent staff were curtious and freindly and would certianly go back again
Location and helpfulness of staff The Food was very poor in choice and quality. We stayed in February 2009 and it was much better then.
pleasant personal and cheap sometimes there was noise in the street all along the night