The room was quite nice. The staff was very curteous and helpful. The location is convienent. The price was reasonable. The pool was only available as part of the health club which annoyed me.
The bathroom was nice with shower and tub. The indoor pool and Hot Tub were great for relaxing after visiting the sites. There was $25 per room charge for use of the pool/hot tub but this was small price to pay for this feature. Aggressive panhandlers all over the city.
I was very happy with the hotel, location in the city, the service & the staff. I couldn't stay longer.
Location Fees for Internet and gym. Additional fees for more than two adults.
Great stay at the Hotel Nikko, definitely pay $25 for access to the pool and spa.
Great reception staff, personable, professional and friendly. Perfect location accessible to shops and restaurants!
Concierge was very helpful in arranging airport transport, provided multiple comformations. Staff was very friendly and polite.
Beautiful interior design Expensive vehicle stay rate. Small room
Excellent location Good pillows, bed & linens I had a queen room, very small No remote control for the TV Long, long checkin/check out process. Gym in not complimentary
location fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.
I found the staff very friendly and accommodating. I would easily recommend the hotel to others.
They charge you extra for the health club, which is not that great - I found that to be offensive!
The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all
The hotel was clean and upgraded. The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.
My room was quite dirty, the toilet seat had something nasty in it, the table had years of dust,crumbs and scum under it. Our sheets had holes in them. Overall was very nice, most people were obviously there on business so I felt out of place not In a suit .
Clean, decent amenities. Staff was friendly Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.
Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such
The bed was comfortable, the cleaning girl was very nice and helpful. The hotel was much overpriced to begin with and as we checked in, we were encouraged to upgrade for an extra $70 per night for something that didn't seem like an upgrade. The room itself was not luxurious by any means. We felt that it could get away with anything because it was right downtown. The long lines for both check in and the "continental breakfast" were not convenient.
I booked a double room but was given a single.
Location Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.
I loved the coffee shop/store on the lobby level. Being able to purchase cold drinks and snacks, and even fresh sandwiches or pizza was a great surprise. The coffee was excellent in the morning. I landed, completely sleep deprived, at what my body thought was 1am. Maybe that's why I had such an adverse reaction to a very lively bar whose sounds echoed through the entire lobby. In fact, it seemed to take up the entire lobby as it spilled into seating that i had to walk through to get to registration. I could hardly hear the staff member trying to check me in.
Location Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
Staff was friendly Room was not that clean. Starbucks in lobby closed to soon. Had to hike to tower 3 to get to pool, not worth it. Do not stay in any rooms overlooking the parking garage. Seems like that's where the party's are. It was so loud. People screaming from the street. Hopefully I will not have to stay here again for work.
The room was clean and modern and quiet The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.
Great lobby, helpful staff No free internet in room
Location is great, great service from staff Wifi is not included
Wonderful location. Beautiful building Very busy hotel . Check in lines are long.
Inmaculate beautiful building with lots of history, great location, really enjoy the stay
Great location Customer service was great Amenities could be better Rooms and bathrooms are a bit small
The location is a big draw and it is a known entity in San Francisco. It met expectations. We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
Proximity to Union Square Rooms / noise. You can hear your neighbors' every word, toilets, etc. The doors slam shut SO very hard, that they will jar you from the heaviest sleep. Lots of late night parties on the 11th floor.
Great location right downtown sf. Close to restaurants and bars, great front desk staff and cleaning staff Parking fees are outrageous, rude service desk, very small rooms, can hear every word from the other guests rooms
Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons. Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
The location, helpful and friendly staff, nice size rooms N/a
Convenient location on Powell. Pretty much at the centre of everything. Staff were very responsive. "on-site" parking as advertised was maybe 2 blocks away !! and the 2 rooms I booked were to have city views - one definitely did not and the second one had very limited views
smallest room ever experienced for a first class hotel and not worth the cost.
Location Based on 1 experience, we did not enjoy our dinning experience. Food was not well prepared. However, our server was cheerful and above average in service.
Walking distance to many sights. Too much furniture in small room. Strange smell in room and hall.
Great location, internet free with printer Rooms old fashion, a bit small, with old carpet
Nice rooms - reminded my wife and I of our stay in Italy. Great location and staff.
Poor internet connetion
Staff pleasant. Able to check in early. Hotel located in union square.Please write at least 15 words
relaxed and family like environment. Very well designed and pretty lobby. Too narrow corridor and small room.
The staff were very helpful and the location was perfect for getting around. Ask for a quiet room at the back as street noises can be annoying at the front, on Powell. I would definitely stay here again. Panhandlers are a problem around Uniion Square, but they were not aggressive, just sad.
The Opal is an older building with beautiful architecture and charm. To get into the lobby you have to be a guest, using your room key to unlock the front doors. I was so much more relaxed within the hotel with this added security. It is in an excellent location to good food and sight seeing and if driving, is easy to get to from 101 and they also have a private, gated parking garage! We will definitely stay at the Opal San Francisco in the future! Would recommend curved shower rods to give a little extra room. Because of being an older building the electrical outlets are minimal and had to do some rotation of electrical devices.
Very affordable price (except parking ). The hotel is within walking distance of all kinds of great places: restaurants, bars, Union Square, Japan Town, etc. The bed are big and comfy! The ice machine was kind of hidden on the third floor. Kind of weird. Also, no fridge or microwave in the room.
The hotel has a funny smell. I didn't like it.
This place was rated 3 stars. We went into it knowing that. It met our expectations. Great location, clean, good price. Staff were excellent. The bed was surprisingly comfortable. Nothing. Was exactly what we expected.
The staff was very friendly. The rooms were nice and clean. The continental breakfast was very good. And in a good location if you want to see the city.
Location Bed was not very comfortable, rooms were small, AC was bad and could not be adjusted after a point, bathroom light kept flickering, expensive parking, included breakfast was of a poor quality, no bathtub in the bathroom.
Bird poop on my car even though it's covered parking. Noise from garbage container cleaning at 10 pm and 7 am right below my room. Getting from parking to lobby is just sketchy.
no air conditioning
Nothing Everything. Especially the manager.
The only thing I did not like is that the hotel os smoke free. The need to offer a place for guests to smoke outside
The bed was exceedingly cozy, and the room was spacious. I don't know if all rooms are that spacious, or just the handicapped-accessible ones. The free breakfast was decent. There was a strange smell I couldn't really identify, which first reminded me of a grandparent's home. When I returned to my family, I was told I smelled like a bandaid, and that was similar to the room's smell. Not unpleasant, just disconcerting.
Front desk person was very helpfull. Carpet with stains and smelly.
Location great, but the noise was unbearable. Single pane window in the city under powel st. The constant early morning whistle of the doorman kept me awake. I had a headache one day and it didn't help having to listen to the door and whistle all morning. The plumbing/pipes screeching sound also constantly woke me up durning the night; which may explain the headache. Hotel is a cute boutique hotel, but the plumbing needs to be repaired & invest in double pane windows to replace the flimsy existing ones.
Leaving The room was falling apart noisy and cramped
It was nice staying here again, it was comfortable and the price is the best for the location. Theyou need more towels in the room and more soap. When we got in there was not any soap to washave your hands and no bath soap.
The Drake has a great location, it's clean and comfy with some traces of old excellence. The Concierge was very helpful with directions and suggestions for meals. Tiny bathroom but then, who comes to San Francisco to hang out in the bathroom?
A bit noisy, but expected for the location.
Location, decor, charm of the interior design, Great bed, carpets clean as was the room. Greeting at the door! Valet parking, the up charge is too high. Scala Hostess on 7/11/15 for am was really bussing it out to keep the floor moving, even though business slow (1/4 full). The rest of the staff looked busy when on floor, but not around much. Bar top and more needs refinishing (replaced), a major public area and draw. The bar staff didn't appear engaging; as every customer walking through that main area, needs to receive at best a nod or smile. They were chatting it up with each other. Need more professionalism behind bar. Lighting Bar placed up around ceiling is poor choice, washed out look, good for bring out the natural colors etc. Scala, mediocre at best for am breakfast, the menu was not being followed to the word, missing Verde Sauce, Gruyere was not notable, was it there? There is a white plastic bin with drawers, center stage to the back, really!!! Dust on the table lamp, not wiped completely. The seconds of tiles used in the bathtub area make it look dirty. The pillows are third rate, hard packed fiber, burlap?. Room exterior windows need Washing! Bath Sink is big, great, too big for the worn out ugly. In room, sound travels through the walls from other rooms, you can make out the words. Staff should set clock. Hotel Clock radio needs to be replaced, dated, with old cell charger base.
Very friendly and helpful front desk stuff, bright and clear rooms on 17th floor, dominating San Francisco. Very clean, good accomodations, excellent wifi. Delicious croissants (even for Frenchies that we are!) and excellent pancakes at the Scala restaurant!
The location was excellent. Friendly staff with spacious room. Loved the free wine cocktail reception. No jacuzzi
pillows were horrible
Great location Small bathrooms, placement of valet was a bad place
Starlight Room - Top Floor View Old - in bad need of repairs Rooms were tiny Elevators took forever to arrive Service was poor starting with the front desk
I lived the location and ambiance of the hotel. Rooms could be upgraded a little bit and thought it was a little pricey.
Good value for money, friendly and helpful staff, good location, and lots of free 'extras' such as free wi-fi, happy hour, personal safe...
the room was comfortable ,the hotel staff were excellent.
The room was clean and comfortable. The staff was great. I stayed in San Francisco numerous times and for the price this hotel was a great stay/great deal. Would recommend. When we arrived the room felt cold to us. We are from a much warmer climate than SF. Turned on the heater and didn't heat up. Called the front desk and was told the heat in the building was on a timer...comes on at 9pm (it's a radiator). They offered to send up a space heater.Within minutes we had a space heater. Problem solved. Great staff and super friendly.
The hotel was fabulously quaint and centrally located to all that I chose to do in S.F. I and my roomie truly enjoyed our stay and will come again.
Warm, helpful staff. Quirky atmosphere (in a good way). Thin walls, noisy city environment. Ear plugs are a must.
Huge room, location. Some Cleanliness mistakes. For example the welcome brochure with hotel information had lots of stains on it.
The location is perfect. Close to the city center, easy walking distance to anything and everything. Fly next door is excellent and the breakfast at Saba was great.
The staff were very friendly, the service was wonderful. The atmosphere they create in the evenings with the free wine was very nice. The hotel was very noisy - you could hear people in the hall and in other rooms as well as everything happening on the street.
Staff are friendly, helpful and knowlegable. Room was spacious and comfortable. Lack of access to hotel dining on Sunday and Monday nights- as a single female travelling alone this becomes a safety issue given the immediate location of the hotel
Our stay at this hotel was first class. The reception staff are very welcoming and extremely helpful. Rooms were spacious, spotlessly clean and had wonderful beds. A great experience - and so green too The restaurant Saha is massively overpriced and poor quality compared with other similar establishments in the area. Would not recommend eating here. Plus they had the nerve to add a 20% service charge to the bill as we were international guests staying at the hotel. A rip off
the staff were great - in the resturant - great that the staff remenbered what we wanted for drinks - nice to have the hotel happy hour no fridege - but htat seems to be the norm in USA
Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
Quiet with access to the theater district, Union Square and fine dining Bathroom a little small
Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!
Bed and quietness Location not the best, but it is San Francisco...
I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,
This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.
Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town. Pricey parking, scary corner of town.
I really liked the architecture and our bellhop/concierge (they play double duty) was really nice. The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
Rooms were small but clean. Hotel was well kept for its age. Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
Great staff, newly remodeled rooms and location was perfect. Nothing
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
Hotel location. The size of the room was significantly smaller than indicated on the website images.
strategic location, room furniture not too bad, im glad i got a white blanket but my fren got the red n he was so mad! despite all the noises came across(expected but front desk told us will not ok since we are getting a room facing the back but we still heard it, hard to imagine how bad for those rooms facing the street; so unlucky the lift breakdown and we need to carry our luggage by stairs!
convenient location; friendly staff weak wireless signal
The staff was very accommodating and we definitely got what we paid for. The walls are so thin. We got a noise complaint and had no idea why, then the next morning, the people in the next room were just talking and we heard every single word they were saying.
*close to everything *nice comfortable beds & linens *very inexpensive *staff had limited knowledge of hotel amenities. For example, when I called ahead, I was told there was no iron available (there was one in the room). There were many others. *If I had known that the hotel heating was centrally controlled and that it was turned off during the day, I would not have stayed at this hotel. It was cold, windy and rainy, and I could not get warm. As a result, I came down with a cold upon my return home. *The water pressure in the bathroom shower was a trickle *The walls were paper thin
Excellent, excellent hotel staff, could not be faulted. Hotel - good location and access to shops, theatres & restaurants. Although clean, bed linen - very worn and thin - in budget accom. Bed blanket - not appealing. towels etc; good quality.
Good location, clean rooms, reasonable rates Internet access is not for free. No breakfast. Noise from street
In downtown Heater noise, and noise from prople walking on hall too loud
very close to city center they block the entire amount on your credit card since the first bight,even when you show up in time and you said you'll pay by cash
If you know which streets to skip, the location is good Too many homeless in the area. Remodeling made it dirty. The images are false advertising
The staff was quite helpful and also let me leave my bag for the days whilst I was gone. I would highly recommend it and will plan on staying there next time I am in town!
The room was comfortable and the bar was friendly. The central heating is very noisy and kept us awake.
Great building great stuff
Location,interior design,cleanliness,staf was very helpful
new feather bed was nice and comfortable. . . would have appreciated feather bed not slipping off the mattress though
not too big, good atmosphere, located in the center of the city, free internet, free newspapers at breakfast I think the breakfast could be more diverse: now mainly sweet (muffins, danish croissants, etc.). I usually went for buttered croissant and fruits, but I would have liked some cheese or ham...
The hotel staff were nice people. The bed and pillows were awesome! No safe box, no minibar / mini-fridge, cramped room.
location, friendliness of staff
Room is not big, but really clean. Free internet access, and staffs are nice and helpful. Location is great!
Hotel staff was very accommodating. The rooms and the hotel itself were nicely decorated. The location was within walking distance of restaurants, shopping, etc. This was a great value - especially for San Francisco and such a nice hotel. The room was small, which we anticipated, but it was adequate. I would have liked some healthy cereal options at breakfast.
Perfect location. friendly atmosphere. Yes! You can hear your neighborhood. and single room was that smaller than I expected.
Very helpful staff
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.
For a downtown located hotel, the room was surprisingly large. It was clean and well furnished. The noise from street was tolerable. I appreciated the free wifi which worked ok most of the time. Staff was friendly and location is close to everything in SFO. The price seems to be steep but I guess that's typical of SFO. People affected by street noise may not like it.
Staff was very friendly and helpful. Breakfast was good too--personally I was hoping for stuff like pancakes and eggs. The hotel breakfast was mostly just bread, fruit, and cereal. But it was all really good, so even though it wasn't exactly what I wanted I couldn't complain. Nothing really. Good all around.
Easy check in, short walk to shopping, restaurants and city life, fairly clean, good service, nice staff. It wasn't worth the "discount rate" of $129. It was a basic room with no bells and whistles.
Not my favorite bed.
Location Windows did not open (Fresh air)
Excellent location, friendly staff and the restaurant inside the hotel. he rooms are large for being in the heart of the city. The parking situation- valet for 40+taxes was high
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
Location and sercice Internet access no
Getting upgraded to a suite at no cost. Kind of loud from street noise
Hotel's location is very convenient since it is just two blocks ahead union square. The complimentary wi-fi internet was not available most time in the hotel room due to very poor speed, although it was declared as wi-fi free hotel. Not a big deal but it was a bit noisy at nights because of cable cars.
Breakfast was better than continental. Staff very helpful. DVD choice a great feature and a laptop in lobby for free internet incl. printing. Large room. All mod cons. A bargain considering breakfast..room decor and location. A gem no!
Convenient area and affordable Very slow elevator. Uncomfortable bed, tiny shower. Sink is right next to bed.
Likes that the hotel was within walking distance for the yellow line and Union Square. Also enjoyed that it had super friendly staff. Slightly noisy with cable cars driving right in front of street, hard beds and not sure if AC existed. Beds, noise of cable cars.
It was basically in union square. The hotel was cleanly and the front desk staff where friendly. Breakfast was minimal but appreciated. It was excruciatingly small. I don't mind a smaller room but I tripped over the bed, chair, and cords many times! The cleaning staff knocked on our door at 9:00 am each morning! Come on, we wanted to sleep in on our vacation!
We booked this small hotel for the night before the Nike Marathon so we could be close to the starting gate. It is right off from Union Square which for some might be a plus ... for us a nightmare of noise and a stuffy, airless, tiny room with NO AC. And beware - they put a "deposit" of several hundred dollars on your card which they don't release until 4-5 days later. We checked out without staying .. no refund and we still have to wait several days for the deposit to come off our card. We walked over to the Westin St Francis ... and got a queen size room for $30 more than we paid for this hotel. The Westin of course had AC and clean, wonderful accommodations. We felt really dumb for not booking it in the first place.
I liked the locations and the staff was great. Trolley cars stop right in front Macy's around the cornedr Union square around the other corner. Foley's right down the street we were a little chillled, needed more blankets
The location was excellent. Also offered a complimentary continental breakfast every morning. Great value. n/a
The cleanliness was outstanding and the staff was wonderful. The room was tinier than my house bathroom alone! And the beds were awful. For the price, the location was awesome, but I didn't sleep at all for 3 nights.
Low cost for the area. Conveniently location. Overall my room was reasonably quite despite the proximity to Union Square. Continental breakfast was pretty poor. Coffee was pretty watered down. I decided not to eat there during my 4-day stay.
location, clean room lobby looked a little old.
Stratford hotel provides clean and comfortable rooms, and is located in download San Francisco. It is the best choice if you want to have a sightseeing or tour in San Francisco. Transportation and food are extremely convenient.
I booked three nights at hotel Stratford for a conference at the Hilton in Union Square. When I arrived, they informed me that there had been a bookkeeping mistake and they had overbooked for the second night. However, they had already reserved a nice room at the Adante hotel nearby and did not charge us for the second night. When I returned for the third night they upgraded me to a significantly nicer room which was much appreciated. Very friendly staff and an amazing location--I'll definitely be returning. The elevator is a bit slow, but it's not really a problem--it encouraged me to get some exercise by using the stairs a few times :) The breakfast isn't much, but it did the job and the coffee was hot and fresh.
Good location Although we booked a room with a queen-size bed, we were given a room with a double bed. The bed was too small and the room too stuffy/hot, so we asked to change rooms. They were booked and refused to switch rooms, so we ended up getting a last-minute hotel room nearby. They gave us the appropriate room the next day - the bed was better, but the window along Fulton St. couldn't close, so it was noisy. There is one elevator, and it is very slow.
Classy Good room service food Hidden cost for valet parking - $52 a night Hidden cost for a 50 cent aux cord - $100 deposit Hidden cost for more than 5 glasses ordered for guests House keeping failed to clean my room one day when I called them before leaving for the day specifically asking them to tidy up No Hot tub or pool
The bed was very comfortable. The room was dark with the curtains pulled closed. I stayed at the Clift this past weekend with my wife for a "staycation" away from the Oakland grind we call our normal lives. A few concerns with the Clift Hotel. When we arrived we were unsure about how the valet worked since there are no signs or "red jackets" (they wear black). We had to circle the block and call to find out what the deal was. It's also expensive, $52+ tax per night. Once we were in the Hotel we were told that our room wasn't ready, which was completely fine since we arrived 3 hours prior to check in time. We happily checked our bag and went for a stroll around union square. The problem is that the woman at the counter said we should expect a phone call with in the hour when our room was ready. We waited the hour and then another hour. No call. We then returned to the Hotel at 3pm and were told by the same women that it "should be ready within the hour."This would take us up to check in time...Finally at 4pm we complained and a manager upgraded us to a Jr. Suite and promptly gave us the keys. Sales Training: under promise and over deliver, not the other way around. Finally we arrive in our room and its pretty nice. It was on the 15th floor and the view was pretty urban SF high life. We were happy. The tub and painted surfaces were chipping and sup par. apparently this room costs $450+ per night, If I paid that I expect a little more attention to detail and quality. We dined at the Velvet Room, the Hotel's restaurant. We were offered a cold and breezy table next to the hallway leading to the bar but were happily seated in a lovely booth when we requested that. Dinner was delicious. The Redwood Room, their high shelf bar, is always crowded and all seating is reserved for $350+ bottle service. The common areas are nice, warm, and cozy. The room is three star. The overall experience is ok, we'll try another place next month and report back.
Room was nothing special the lobby and bar were cool The room was was average and bathroom was very old decore
Great vibe in the hotel bar. Room service was slow, found a hair in my food, ordered a Coke three times and never got it, was provided with only a comforter and fitted sheet on my bed, food wasn't very good.
The room and hallways where dark, the bathrooms are in bad shape (old and rusty), the tv was small and didn't have on demand. It used to be THE PLACE TO STAY in SF... Not anymore...needs a remodel urgently.
The location was very convienent. I chose to park down the street and save $30 for over night parking. Nice pillows and comfy bed. This hotel is really small the room was giving me an allegric reactions I could not breath, until we forced the window open. The shower curtain and shower smelled really bad. That was gross. I will not be staying here again.
Old & tired Tired
The staff and location were both excellent, the bar is also fun (and the reason I knew about the hotel to begin with). There sure are a lot of interesting chairs around! Room service was prompt and the food was tasty. The bed is comfortable and the rooms have pretty good noise control. The rooms are in dire need of updating. We stayed in a studio so the size was good, but things just seemed old. The walls needed touch up paint, the bathtub was peeling (about a 10'' section was missing plaster), the grout was stained, the hair dryer must be from 1985, the thermostat is old making it hard to control room temperature, the faucet was probably really awesome 20 years ago, but now it is difficult to get it in the "off" position, not good in a state experiencing a drought.
I loved the large room! The space was great. Loved the airy feel.
Superb location right in the heart of San Francisco's Union Square area, excellent restaurants and shopping nearby. Beautifully decorated room that was quiet and serene. Standard room king was quite small. No room for more than a couple.
Great food, staff and service. Valet took a little long.
Expensive mini bar, breakfast etc
The attention that most of the staff display for you The wait time in the dinning room
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
Very clean hotel with an excellent staff.
Location, furnishings (wonderfully comfortable beds!), friendly staff
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
Very upscale, attentive to guests. There are better values at comparable hotels.
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
Very spacious room, good housekeeping service. Nice common area for breakfast and evening wine (complimentary). Decent location on the edge of the Tenderloin, no problems walking up Post St from Union Square around midnight. Very old carpets, very poor wi-fi connection.
The staff was friendly and greeted us each time we returned. Happy hour was a nice opportunity to meet other guests and unwind before dinner. The rooms could use some simple updates (ie. New bed spreads)
Close to shopping and away from touristy areas like fisherman's wharf.
Close to all main San Fran attractions. Hotel has no Bar or Dining facilities & the partner 'Pub' the White Horse is a dirty let down.
Great location, lovely hotel, comfortable and clean rooms, friendly staff. Really adds great value to a nice San Francisco holiday. Pretty close to everywhere in downtown as well.
Comfortable bed; easy to take advantage of sightseeing; walking is convenient; complementary breakfast and afternoon wine and cheese is very satisfying. Noise outside building; very small bathroom; closet inside bathroom; use of bathroom light requires also use of noisy fan.
Very clean hotel. Comfortable beds, friendly staff. Big spacious rooms. Breakfast was good, wine in the afternoons was a plus. I recommend this hotel to everyone. Overall I loved this hotel and would stay over and over again. Only thing that was a bit of a nuisance was the street noise when the windows were open but it is to be expected. We are in the city.
Wine and cheese reception. Location. Room decor.
Location is perfect and room was a good size
Desk service, cleanliness, wine and cheese, coffee and fruit
- location was nice - did a complementary happy hour which was nice - expensive for the amenities and services - no air conditioner, so had to keep windows open which was noisy facing a busy street - uncomfortable bed with only two pillows -mediocre breakfast (not very good pastries) -expensive parking -expensive room occupancy tax
The room has potential to be a great SF destination. plenty of room. Mini Kitchen stocked with reasonably priced snacks and drinks. The front desk was very helpful and friendly. Wow! The place was noisy. There was a loud group on the street that so loud that I could not sleep. That is the only reason that I did not give excellent reviews for comfort. I called the front desk, but the group never quieted down. And the group was using the N word like Donald Sterling.
Bedroom was clean, furniture appeared recent. Location was reasonably convenient. Room was claustrophobic - barely room to walk around bed. Paint was fresh, but clearly covering 100 years of obvious wear. Musty smell. No air conditioning - couldn't get room quite cool/dry enough to be comfortable. Bathroom was dingy, marked up and had seen better days, and it was hard to squeeze into toilet between sink and wall, even then, wedged in by shoulder-level toilet paper dispenser. Plumbing noises from adjacent units were loud. Weirdly shaped closet with mismatched hangars that were falling apart.
Great location, good price, comfortable, professional, courteous staff. We had a room on the top floor, which was clean and quiet, with a ceiling fan rather than AC. Despite typically being a light sleeper, and expecting issues with street noise, I slept better there than I have anywhere in years, not really sure why (could have been the 12+ miles walking each day in wonderful San Francisco). The hotel is in Union Square, with its incredible shopping and conference centers. Chinatown is about .5 miles away (and a very steep hill), and Fisherman's Wharf about 1.5 miles; a fun walk if you're up for it (but Uber is fast an inexpensive, especially the pool option). If you're looking for a plush, modern American experience, this isn't it. If you're looking for an affordable, comfortable, centralized location to explore SF, or attend a business conference, this is a great choice. Rooms are small, no air-conditioning (though not really needed) and there was no real work surface for a notebook. Not a place to get work done. Bathroom was dated, but functional. There's no fitness center in the hotel but you get free use of a health club around the corner with lots of good gear and yoga classes, which were great. There's no coffee in the room, but there's a 24 hour a day brew available in the lobby with cookies I found impossible to resist. Wi-fi is free and fast.
Reasonably priced, friendly and accommodating staff, coffee/tea available 24/7. Great wifi, mini fridge in room. Great water pressure. They updated all the right things. Coffee maker/microwave in room would have been an improvement, but not a sticking point. The service at Luques can be slow, but the food is good.
Great value! Great coffee/tea/water and they extended our checkout by 2 hours to accommodate our plans. Very nice. And BOGO cocktails for a night! Room is small but doable (without children).
It was a very nice family hotel with an interesting history. Well located right off Union Square. The hotel staff were all very nice. Though we didn't take advantage of them, the bar and restaurant both seemed nice. The weather was cool and the hotel had the boiler running. Our room must have been 80 degrees and no way to shut the heat off. We were on the top floor and the hotel staff offered to move us to a lower (cooler) room. The second floor room was just as warm. The rooms really need local control of temperature.
Staff very nice and professional Rooms are just too small especially for price.
Everything was clean and comfortable. The staff was kind and attentive. Location was perfect. Concierge was helpful. Absolutely would stay here again when visiting San Francisco. Breakfast wasn't included, but actually was delicious in the cafe downstairs.
Loved that we could open our window and climb onto the fire escape for a great view. The room was very clean and comfortable. Anything you could want was available. Walking downstairs to the bar/restaurant inside the hotel was a convenience as well. Being in the heart of the Union Square was amazing. Super easy travel to wherever we wanted to go since the trolly stop was 1 block away. Did not like the time it took for valet to bring the vehicle around (roughly 20-25 minutes). We understood the traffic in that area caused delays but it was my only complaint.
Last minute booking. Great price! Pretty extraordinary. Prime location!
The staff was great. They were very friendly and helpful. The location was also fantastic and the noon check out gave us a little additional time to explore the city without worrying about our bags. I would definitely recommend.
Great location for shopping and restaurants. Friendly, welcoming and helpful staff. Complimentary coffee/tea, cookies, fruit, & lemon ice-water in lobby.
Nice historic hotel in a great location. Friendly and informative staff. Room was small but we got one of the rooms on the top floor and the ceiling was about 15 feet high. It made the room seem much larger. There is no A/C in the room but it was comfortable with the ceiling fan and the window open. I liked hearing the sounds of the city in the evening. The city "noise" did quiet down during the night and had no problems sleeping. This hotel was recommended to me by my boss. He stays there every year for a reunion with college friends. I have not problem passing on the recommendation.