The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
Under construction, noisey
Beautiful hotel with strong drinks! No nightlife near by.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Exceptional customer service. Unclean.
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
The staff is very friendly and welcoming. We were upgraded from a regular room to a suite with a bay view.
It is a good, family owned hotel. Clean, comfortable, small and manageable. Good work-out room and equipment. Complimentary shuttel service from/to airport. Basic continental breakfast.
It was great value for the money. The shuttle bus driver for our drive to San Francisco International at 0911 on October 22, 2010 drove very fast for no apparent reason. He drove around curves at high speed and was forced top apply his brakes very quickly when he approached a red traffic light or curve. It was a Saturday morning with almost no traffic, but he drove as if he was in a hurry to complete his run so he would have more "free' time between runs. Also, when he arrived to pick up guests for the ride to the airport, he talked on his cell phone for over a minute while we waited for him to leave the shuttle vehicle and load our luggage. Overall, he didn't present a very professional image for the hotel and in heavier traffic, his driving would have been dangerous.
I could stay at the window or on the patio for hours watching airplanes taking off and landing. It's amazing. The quality of bedding sets are kinda of old. But considering the price it is fine.
Near the airport, easy to find and driving to. We liked the room a lot. Hence we were positively surprised with this hotel. Clean room, nice facilities also in the room. I can advice this hotel to other ppl. The hotel staff at the Check in point didn't look too friendly and talkative. Other hotels look more friendly.
No on site food service
Great continental breakfast area ! No Pool !
The complimentary breakfast was excellent. The room was clean and quiet even though it was near the airport.
Big room, very good breakfast, big free parking, free Internet access and cheap (self-service) laundry - you can do a wash for $2.5! Internet is a little slow sometimes.
Good location, free shuttle to airport and consequently to bart station, free wireless internet Staff, not polite, shower with weak water pressure
They charged extra fees.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
Not much. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. Had to pay for parking and wifi! No complimentary breakfast.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
Nice view beds very comfortable.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
I liked the room, big, clean and comfortable. The amenities were also top notch. It was a great experience. I wish there wouldn't have been a parking fee but other than that, I was happy with everything.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good. Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
good location and reasonable price
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
Spacious rooms Noisey!
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
friendly staff clean rooms
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
Check in went amazing and fast friendly service.
Carpets need replacing.
One of the best deals I have ever had.
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
The staff were friendly & very helpful. Resturant was decent (nothing fancy) food. Great hot water! Rooms had been redone, but just a place to sleep. Room smelled a bit like a gym, had a problem with deadbolt lock that staff came quickly & fixed twice because I couldn't leave.
Staff is great. Location is convenient to SFO airport. Can be noisy, especially on lower floors next to parking. Patience is needed with the shuttle because there is a lot of road construction around the hotel.
Friendly staff. Internet was horrible. It kept cutting out so you didn't know if you were connected on your phone. On your laptop, it took forever of you were connected but usually you became disconnected. Room wasn't cleaned one day.
The hotel was very run down. Paint chipping, weird smells, stains on the sheets and bed covers, stains in the tub. It certainly was not like the pictures. And as a single girl staying by herself, it didn't feel safe. There was activity all night long and at one point there were people arguing outside my door. I thought I was getting a good deal, but I definitely over paid for what I got.
The staff was very helpful and friendly. I had quite a few large bags and boxes, as I am in the transition of moving, and the associate was more than happy to assist me to my room after checking me in.
I didn't like the fact that it was like a Motel with the doors and windows are to the walk way, We couldn't open the drape for some light. That should have been advertised in the ads. Also the air condition was not working well and the plugs to the blow dryer in the bathroom was not working either. And for the price I paid was not worth it at all
Bathrooms horrible setup. No counter space. Tv not situated in a comfortable position. Walls are paper thin. You hear everything.
I liked the location, the room itself and best of all the shower water pressure. Yes, the water pressure. Cleanliness was good. Will stay again.
forgot shampoo, none in the room, average room.
Easy access to 101N. Nice walking path, takes you to the lagoon and around to the Bay Trash - Cigarette butts in the same place for days. Empty pack laying is stairwell for entire stay. Room staff forgot to leave soap and shampoo after cleaning room. When asking for other places to eat than the hotel restaurant, front staff pointed to the hotel restaurant. Had to ask a second time for other places to eat other than the hotel. Walls are paper thin, was woken up on several occasions by other guests slamming their door or heavy walking across the floors.
Clean, cheap Unfriendly staff. Homeless people rummaging in garbage outside my room, suspicious looking characters in parking lots. I did not feel safe as a single female staying here.
Location safe and easy access. Super nice front desk staff. The uncleanliness of facilities and parking lot mess. Seemed like some renovation or construction was occurring and they had a dumpster in lot, but stuff thrown all around it and in some parking spots.
Nothing at all. Everything, the staff was terrible.
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
Breakfast is why i stay hereorice
Nothing The staff was rude, My credit card was overcharged 3 times.
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
Breakfast included with a niceroom Cleaning service did not remove trash oneday
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
Great place to stay. Close to the SFO airport
locks were missing, paint badly chipped, lighting very dim. Did not allow parking as they indicated in the phon.
my wife loved the bath tub and the bed was great the continental breakfast could have been better
This guest did not leave comments about this hotel.
The location is convenient. Noise from bathroom fan.
Very comfortable bedding. Quite small room.
I was very impressed with the quality of the room and the staft was element very professional.
Bed Breakfast, no egss, only bread and cereal
Nice updated rooms Difficulty with parking as we arrived late at night
flexibility of location of room. needed privacy and they accommodated. SMOKERS! Can't smoke in the room but ashtrays are at the stairwells. Nonstop smoking gave me a headache
good bed and good breakfast The shower's soap tray was missing. The room temperature control (thermostat) was not very responsive.
It was a worn room but a clean room. The shower worked well. You can see they are trying to keep a clean, tidy inn but the location and safety is a concern listed below. The location and safety is a concern. The window treatments (blind type) do not provide adequate security, i.e., one can see into the room from outside. This facility only deserves a star or less.
Clean, friendly, inexpensive, centrally located, breakfast Need to change the room deodorant. It's the same one used when I was 15 and cleaned rooms at Ho Jo's in Milford, Ct all through high school . Phew it stinks.
Close to the airport. quite. On site restaurant. Place is very short staffed. Only 2 persons at the desk at night with constant stream of the travelert checking in and checking out, plus non stop calls from rooms or about reservations... i waited in line for over 30 min just to check out!... No toothbrash/toothpaste in the room, which is a shame for an airport hotel and considering the price they charge for a night.
Nice rooms and gym area they shouldn't charge for parking, it's expensive and my card never worke when I was trying to leave the parking lot
Parking not included, outdated need manteinance
The furniture fixtures and equipment is due for replacement.
Staff was so thoughtful and really made such an effort to treat me better than I ever expected!!!
Closeness to downtown and amenities No continental breakfast included, you have to pay extra
I like that we got a voucher for an American Buffet, so we didn't have to pay. We had our choice of waffles, scrambled eggs, an omlet made however we wanted, fruits and many other things. It was delicious and the servers were very nice and attentive. The bed was not very comfortable that would be my only complaint.
The AC required service, which we didn't know, until 0100. It was our last night, prior to returning home. The front desk didn't respond except to say they would have maintenance look at it the following day. Additionally, they offered no GOVERNMENT or military travel rates.
Location, friendliness of the reception and the early shuttle to the airport was very accommodating. The shuttle took a long time to show up at the airport to pick us up. Something to work on it, apart from that i don't have much to comment on since i spend one night.
Friendly staff, cleanliness, breakfasts Rooms OK but a bit small. Parking "card readers" are old and don't work well.
Staff was wonderful. Front desk was helpful and friendly. We were placed near the elevator and could hear it run up and down all night. The wall near bed had a gash in it. The toilet would not flush properly and would run for an extensive time.
Continental breakfast was ok. I saw housekeeper put Clean linen on the floor and clean towels on stair siderail. Not sanitary.
Price was good, rooms were very nice and well kept, bathroom needed a little fixes her and there mostly for looks but it was very clean. Very small bathroom'. Breakfast there wasn't much to choose from, but for the price in CA it was worth it. Near by neighborhood was questionable, but otherwise acceptable. Good for a business trip, and would go back again.
Jacuzzi tub, lots of pillows, breakfast, spacious Location.
Very little sound insulation. From my room you could hear everything that was going on in the room above. Same with traffic noise from busy road outside
We had to change our check in time to late in the evening. No problem at all. The drainage in the shower backed up a bit and neede to be checked.
Front desk very helpful printed out map quest info polite. Maybe put carpet runner in front of sinks in bathroom because of sanitary reasons. People standing there water all over floor. Nite light also very dark when using bathroom. Will stay again!!! No night lite in bathroom...very dark when getting up.
Very convenient to the airport - and quiet,
Clean, well appointed, convenient, free internet, good breakfast.
I know what to expect when I stay at Hampton Inn...that's why I always stay there. I have stayed at hAMPTON all over the us.
Close to airport for 6 AM flight, and Hilton Honors Points. Everything was fine.
Quiet, clean and up to date room. Everything I needed. Staff was welcoming and friendly. I had a great nights sleep on a very comfortable bed! I was able to check in and request a priority of a quiet room, and that's what I got. Happy customer.
I had problems with my Mastercard, which was rejected. Stuff was very empathetic and helped to solve the problem, and later on invited me for a free beer! I appreciate this nice gesture very much!
Rooms were clean I didn't like the fact that we were dropped off at the wrong location. After being tired from a long flight and the fact that we were on a time frame pissed me off even More. No where at the airport does it say to take the white or black shuttle. Just the hotel name. We even asked someone that worked at the airport and they guided us in the wrong direction. Wasn't the best way to start off our vacation.... The person at the front desk said the only way we could get to the correct Hapton inn was to wait 40 min for the next shuttle to take us back to the airport and get the "white" shuttle. How was I supposed to know what color shuttle to take? No where on any signs nor paper work did it say black or white shuttle. I was not. Going to waist my vacation going bAck and fourth to the Airport. I called the correct city old where the correct HAmpton's inn was And the lady could do nothing for me. And would not accommodate a taxi for the inconvenience we had to go through. I asked to speak to the manager in duty. Guess what? No manager or supervisor on duty either... What kind if business has no one supervising its employees? My husband was so frustrAted and just wanted to get to the right location, we ended up calling a cap and and to pay for a mistake that wasn't ours. Our cab driver even mentioned that we were the second family that day that he had to pick up and drop off at the right location. He said it happens all the time. With a all if the being said. My first time ever of going to San Francisco will probably be my last because that righ there ruined our vacation. Christina
Very comfortable - staff was nice and friendly. Breakfast wasn't extravagant, but it was good. Overall a very good experience.
Convenience to airport
It's convenience as it relates to its location to the San Francisco airport. Loved the free shuttle to and from the airport. It was clean and our room was larger than expected.
Close to the Airport, and had shuttle service
proximity to airport what I did not like was about the room itself: there was a an open vent high up in the outsice wall that resulted in a great deal of noise due to the windy outdoor condition. Also, our room was adjacent to the elevator and in the morning a great deal of noise could be heard each time it was operated, which was quite frequent.
Location; well sound proofed from highway and airport noise; double queen beds
Very nice and clean room, bed was extremely comfortable. Staff and restaurant excellent. Close and convenient to airport. Shuttle service.
Clean, comvenient Wireless not good enough
Not much, except it was reasonable near to the airport, but I could have got a closer hotel if I had researched enough Could not find my reservation, very poor internet reception ( I prefer to pay for my connection than have a really poor free connection), felt like a motel but did not have a motel price.
courteous staff, clean rooms Room service breakfast was mediocre at best....coffee was terrible, didn't come with cream and sugar nor butter for pastries. It was as if someone slapped a few rolls on a plate...for $20.
close to San Fransisco International Airport
Staff was excellent and the restaurant food was delicious!
The bartender was great and the bed was very comfortable
Convenient location by the airport. Lobby and dining area were adequate. The room was an awkwardly apportioned, two story renovation that the desk clerk referred to as "the penthouse suite." In terms of comfort and functionality, it was poorly thought out and did not represent the Sheraton brand well. If grading feng shui, this room would receive a zero. In the morning, there was a "discrepancy" resulting in no breakfast service at the time I needed it. One staff member said something about them trying to find a cook. The kitchen seemed poorly organized and under staffed. I will not return to this hotel.
It is convenient to the San Francisco Airport, and has a restaurant on site. There is also a free shuttle bus every half hour.
Always a comfortable bed, close to car rental return, good little restaurant, good wifi signal
The price was a good value. The hotel is right next to a highway so the noise level is above average.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
The front desk staff were helpful and pleasant. Mary was fantastic. The message of welcome on the telephone was appreciated. The beds were comfortable and the room was spacious and well maintained. The cleaning staff were also friendly. Handy to the airport and the seaside walk way for exercising. Probably just our inability to work it but, the air conditioning in the room seemed to be set to a very warm temperature.
Close to the airport, costco and easy to get to. They have an awesome breakfast. They were repaving parking slots, so less parking was available that weekend.
The front desk staff were very nice. none
Location was good, staff cheerful. Shower was very dirty after the cleaning people cleaned it (more dirty than it was before). Not sure why.
They had my booking.com reservation registered, but couldn't find a room for me. It took half an hour to complete my check-in.At the check-out, they tried to charge me a different rate (more expensive, of course).
Excellent personnel, that really surprised me and made my short stay very nice. Comfortable and clean room, perfect solution with shuttle bus.
Location OK A bit run down
location nr. airport & ability to park & fly, paying a little additional. Includes breakfast with decent choices. slow check-in... & confusion as to the location with 2 other airport locations of this hotel with same name/different owners.
_Pleasant, efficient reception staff. Complimentary breakfast. Everything was first class in the hotel
Excellent complementary breakfast.
management is responsive to their customers - I sent a question by email asking where to get their airport transportation and received an immediate reply from their Area General Manager, Mr. Steven Dodaro
Internet environment, reception staff, airport shuttle bus service limited space for breakfast