Work has started on building a 32 storey tower block next to the hotel. Rooms overlooking the building site are extremely noisy.
Being In the town centre
The location, staff and size of room The rooms were too hot
We booked a suite but only got a room because they had over booked so was very disappointed about that
central location It was extremely noisey!
Good location, room and food! Wish there was a jacuzzi there!!
the hotel the centre of the city evry thing is good
Good staff, nice hotel, fine location -
Lovely spacious room, warm, Flat screen TV staff lovely and friendly
The rooms are lovely, staff friendly and helpful, and it was just a really great place to stay. I couldn't sleep because people were so noisy in the corridors! The guys I was travelling with also had this problem. I think it'd be helpful if we could have called reception to get something done about this, as I felt bad for asking the people to keep it down - but it was going on from 2 to 4 in the morning! This noise happened on all 3 nights that I stayed.
the privacy from the staff and the location was great th waiting around at reception beiong a bit slow
Pleasant, spacious comfortable room. Convenient for ciry centre and only a £7 taxi ride from the Sheffield arena. Nice bar area. Good breakfast.
Convenient city centre hotel primarily a business hotel but no worse for that.
Smart, clean, good value, well placed
The aircon worked (it often doesnt); the bed was comfy and the room clean and big.
All round, excellent
Nice and clean, comfortable room with friendly staff. The bar prices. Wow! Must be part-owned by Ryanair.
Please write at least 15 words
Good location ad view from window.
the hotel staff were particularly helpful but wouldnt like to single anyone specifically. As I have only recently become a Hilton Honours member I will certainly be looking to use Hilton again with such efficient and welcoming staff. nothing particularly although the bathrooms would benefit from refurbishment with some mould and wear around the bath.
Hotel was clean and local to town centre Room was small
The complimentary wine, chocs, bath robes and slippers. Plus the gym facilities were amazing and the pool was lovely and warm. I felt very spoilt! The bar was very expensive! £13 for one glass of white wine!!!! The barman didn't tell us when we ordered, we just asked for a glass of white wine and then came the bill....Arggh felt a bit decieved: There were glasses on the wine menu cheaper than the one he offered.
The starter for the meal I had there was original and exceptionally tasty no
Friendly,professional and good value for money The price of a bottle of water. Can get a full breakfast with toast and tea in London for less!
The staff on reception were very friendly and helpful.The room was very comfortable and there was enough tea and coffee for more than one drink.
The food was excellent and the staff were very friendly and helpful. The walls in the hotel are very thin, while staying there my partner and I could hear everything that was going on in the room next to ours, including business phone calls at 4 am.
Told to check in at 3pm - no rooms available till 5.30pm - late fr our planned function.
The staff were excellent, helpful and curtious. especialy a young man who dealt with us on Thursday 24th and Friday 25th July 2008. Well done. the bathroom in the room was fairly basic for such a hotel. the curtains in the room were detached from the rod which is used to close them, the safety lock on the windows was broken and the window can be fully opened.
The beds were comfortable, rooms were clean and staff was very friendly the bathroom needed refurbishing!!!
Lovely room excellent breakfast, plenty of fresh fruit and the cooked breakfast was well cooked. Thermostat in room faulty(kept clicking all night) reported this in the morning though & reception staff said it would be attended to.
The size of the room was really good and the heated mirror in the bathroom was genius! I didnt find the bed too comfortable, my neck hurt the next day.
The comfort and size of the room. Also the quality of the fittings in the large bathroom.
I loved our room, it was really plush with a kingsize bed, very comfortable. The only thing i didnt like was in the bathroom, they had a shower curtain which smelt stale, my sister also stayed in another room and had the same problem. They should look at changing the curtains.
Check in was quick and fast.
Friendly staff, brilliantly decorated, nice food. None
The place was very clean and the rooms were large. A great place to stay and affordable.
Good location and extremely comfortable room. There was no minibar - nice to be able to have a bottle of water in the room without having to go through room service and particularly as its a 4 star hotel.
Friendliness of everyone we encountered Booking site had suggested it was very close to the arena - it wasn't
room layout, cleanliness, smart appearance of hotel and overall pleasantness of staff Lack of availability of any food, including snacks after 11pm. We did no want room service. Lack of available seating in the lounge areas
the price of the rooms wich includes breakfast and the restaurant was very good the whole weekends entertainment which is why we stayed in shefield
easy access to city centre N?A
Helpful staff Getting a little tired now - it needs a lick of paint here and there to bring it back to it's previous economical designer chic look
The staff were nicem friendly and helpful! The room was also very nice!
The size and cleanliness of the bedrooms The number of times needed to swipe the key card when trying to open the bedroom door
the staff were lovely,and the bar food was lovely...at 1st u thing its expensive but the quality and portion size is well worth it...i had the chicken,bacon salad...was lovely even had croutons in it...wud defo stay again...
The friendly reception staff
It was overall a good experience! Am not so sure if it will be helpful if the parking rules at NCP can be made more relaxed for the hotel guests or even as they are explained more fully to the guests on arrival! Other than that pretty good hotel!
My daughter would say the breakfast, I would say it suited us exactly for what we needed, to be within walking distance of the O2 arena in comfort, Thank you
staff were very welcoming and helpful
Excellent rooms and location card machine didn't accept visa electron and doesn't have a cash machine
all the staff and the food where very good.they made us all very welcome
Comfortable beds Food Portions
The room was nice Staff where not on the ball at all could have stood at the bar for half an hour with staff walking past and noone would come to serve you.
Room was cold. Also we were given a room without a bath.
hotel layout,accommodation,parking. Disorganised,breakfast a Faulty Towers experience
Disabled bedroom/bathroom facilities excellent, very grateful for that. Cleanliness was excellent, too. The waitress in charge of the breakfast dining room was superb - friendly, helpful, and smiled when talking to you. Very good, the best employee we came across. Lack of customer-needs awareness in which additional training was indicated.
The bar is very nice The pressure to go into the bar before and after your meal
The staff were extremely helpful. The building was very impressive.
Efficient and friendly staff
Staff everywhere could not do enough for me, they looked as though they enjoyed working there. The professionalism and customer service was of a very high standard and the room was very comfortable and spotless. The location was ideal, just a short walk from the Train station and right in the heart of the city centre. No complaints
Size and comfort of rooms and the simple but quality food served in the restaurant.
The view overlooking the peace gardens were stunning, location is perfect. Too open plan, no definative line between the 2 restaurants, the bar staff were not very accommodating and it took 15 minutes to get a drink.
Room next to the lift (203 I think), meant that I had a slepless night which noise throughout the night. Room service was incorrect, asked for Clun sandwich to exclude avocado paste but arrived with. Asked for the 'soft package' for the mini bar (3 cokes, pringles & kitkat), only the beverages arrived and they were charged as full on my bill at a higher price than the package offer excluding the two items. Overall attention to detail was poor.
The calm welcoming atmosphere.
location staff was a bit scornful
Comfortable, friendly staff Little things - such as not enough milk provided with tea/coffee making facilities - for 2 people - in the bedrooms; insufficient toiletries provided - although we had our own
It was quiet - could not hear doors banging, people talking in corridors, people banging around upstairs - it is the first time I have experienced such soundproofing and it was most welcome.
The design and materials used on the ground floor and its juxtapostion to the winter gardens are spectacular and an absolute treat to sit in the champagne bar, particularly at night time with the dramatic lighting effects.The view from my room on to the Peace Gardens was stunning. Reason for choice was availability in the price range I was willing to pay. Having stayed at this hotel I am likely to make it my first choice for future stays in Sheffield. Not enough time to enjoy the spa facilities.The room rate we had obtained was excellent but the breakfast rate was not displayed anywhere we could easily find, we had to enquire at reception. Breakfast was overpriced compared to comparable alternatives available in the city centre.
The beds were extremely hard.
Good service,comfortable room.
Staff were very helpfuland it was convenient The food was OK but not of a high standard
Staff were friendly, room was clean. We arrived late and were not sure where to park, we actually drove out of the car park as we thought it was private property.
Staff did their best to help Rather antiquated furnishings. Gloomy room, lit by low-wattage light-bulbs. Peeling paint in some areas. Window could not be closed.
it was convenient and so close to the hospital...reason for my stay. The staff were very friendly and most helpful. I felt very much at home, although was along way from home. I live on the Isle of Wight. Keep up the good work. Nothing
The breakfast was substantial and wel presented and cooked. The boiler failed over night and there was no hot water in the morning.
Close to hospital
The attitude of the staff was fantastic. Very polite and helpful. Bathroom radiator was too hot at night but not on at all in the morning.
Helpful staff. No hot water for shower or bath !! Dinner of average standard only Steep stairs to room. No lift .... would have been very difficult for disabled or elderly person
The staff was very friendly and kind. The food was delicious! The wifi computer system was barely functional, despite the staff's best efforts (none was very familiar with its workings though). This turned out to be quite an inconvenience.
Breakfast is not served until 7.30 - this is too late for guests who are staying for business reasons.
Staff very genuine, kind and helpful. Seems to be a family run business with a nice atmosphere with all the facilities of a top class hotel. Nice food, great beer and bar not expensive either which is great. Excellent. Enjoyed being there. Will return.
very nicely decorated rooms
Always a pleasure to stay here when I have to go to Sheffield. Excellent position and warm comfotable rooms. Staff always helpful and polite. It would be good to change the dinner menu more regularly, as it has been the same choice for quite a while. The biscuits also seemed to have disappeared from the rooms!
Friendliness and helpfulness of all staff at all times - especially important when travelling alone. Also, I am a frequent hotel visitor (UK and overseas) and would rate this as one of the best places I've stayed recently - for service, cleanliness and value-for-money. Nothing at all.
The location on the edge of the city nothing
Good reception service very helpful., comfortable bed. good breakfast choice radiator not working in room, heating by noisy electric heater only!
The hotel is in a beautiful location and extremely welcoming and comfortable; it has a very homely feel. We felt that there could have been a little more choice for the light breakfast.
the evinorment of the hotal nothing
Excellent new accommodation, just opened Apil 2007. Just out of Sheffield into the Peak District. Food, Service & Rooms Excellent.
Beautiful hotel with a lot of period character that puts it above the new modern hotels. Staff didn't inform us on booking the room or checking in that there would be a disco on until 1am and it was below our bridal suite. Perhaps they weren't expecting us to want to go to sleep!
yes , its was overpriced , considering breakfast was not included, the room was not very nice, and the hotel was empty, so i dont see why they didnt upgrade us, we were the only guests...
The possibility to take a bite in your bar, no need to go to the resturante.
good size room free parking friendly staff breakfast very poor both service and quality
Helpful staff. Location good for my purposes. Duvet too thin. Breakfast way overpriced, so I didn't eat there but got a much better breakfast elsewhere.
Difficult to find
Good service, friendly staff, lovely function room. Slept well with blackout curtains.
Not far from the Centre of Sheffield. A good example of Victorian architecture It was hard to locate. We rang reception & receptionist was very helpfull in giving us directions to the Hotel
The Staff were very friendly and very helpful and the room was lovely
Great value for money good car parking could not fault it and would certainly stay again
My husband and Son stayed here and enjoyed the lovely room inparticular such good value for money achieved by booking with booking.com
The staff where very welcoming, the place spotless, the room comfort excellent, and the breakfast was lovely. Nothing was unpleasant. Definately would stay again at this hotel. Keep up the good work.
The rooms were spacious There was no hot chocolate within the rooms with the tea and coffee!
Staff were very friendly and enthusiastic - even when one member of staff appeared to have been on duty all day (she was working when we went out in the morning and still working past midnight when we left the bar). It was dangerous walking up the ramp in the car park with bags as it was a blind corner and cars could travel both ways.
As above I had printed off a map and directions to the hotel. Neither were very clear and it took me a while to find the hotel which was a little worrying as I was travelling on my own late in the evening.
Spotlessly clean, friendly helpful staff, great breakfast. Plates not cleared away when finished certain parts of breakfast so major plate buildup!
The accomodation was good, the food was good and the staff were excellent. We had an enjoyable stay, though the reason for our visit was sad. There was no iron/ironing board, no fridge, no mini bar and no safe which I suppose is reflected in the price.
staff were ver helpful and friandly
High standard for a budget hotel; ggod access and parking; excellent staff; quiet room.
It was a reasonable price and good value for that.
It was nice and my wife also satisfied with your hotel. No any complaints.
The location was very convenient and all stuff were very friendly The rooms was very dirty
They provided ear plugs for when the music downstairs got too loud and prevented sleep Breakfast wasn't being served until 9am and I had to leave at 8am and there was no leeway by the staff with times or even providing toast so I could have any breakfast.
Good price, good location, hot water and shower worked well, room warm, noise didn't bother me too much although I was on the 2nd floor. Wi-fi didn't work, breakfast started too late especially at the weekend when not available until 9am.
checking out and leaving the building never to return ever again
Proximity to the University for my Daughter's graduation.
Friendly staff A bit noisy - but ear plugs provided!
Friendly, spacious, excellent food. Appreciated the honesty and warning about the possible noise from music venue but we had no problem No tea or coffee facility in room although we were able to go downstairs if we wanted any coffee.
Friendly staff, location of the hotel Sometimes too much noise from the bar until very late hours, ear plugs do not help much.
The location, the friendly atmosphere The noise from the Pub on Monday night
The breakfast and the friendly staff The lingering smell of cigarette smoke in the room as we had asked for non smoking.
went to watch a show at city hall, which was just around corner from hotel
central location & plenty of bars / restaurants in the courtyard adjoining location difficult to find , sat nav telling us to go down bus lane.
central location for shops theatres nightlife spot on
The hotel and room facilities were everything you expect from a 4* luxury hotel. Very very good standard all round. We moved into 3 different rooms!!! Which on a 1 night stay was stressfull. The 1st room the tv did not work. Due to our short stay I asked if moving rooms would be quicker than getting the computerised tv fixed. So we were moved. The 2nd room was smaller but the tv did work. The room was small. The wradrobe did not open fully because of the bed. There cabinet that housed the tea/coffee kettle did not have a sockett or lghts inside, as the cabinet in the 1st room had. My husband complained as we were leaving for our night out. The night manager(?) amy, was very good she up garaded to a mazzanee room with complimentary breakfast. We had explained that having looked forward to this break for so long. With all the problems with the room and upset me and put a dampner on the whole weekend. But amy was great she had all our belongings moved for us, to the upgraded room, and arranged breakfast in bed! So thank you to amy. Her customer services was second to none!! I do hope this gets passed on.
Obviously being a new hotel the standard was high. Unfortunately the tv channels were not working but it was possible to watch a film if you wished. Room slightly small but bed very comfortable, excellent shower.
the quality of the hotal, he ambience and the proximity to the city centre
Radio by bedside with facility for ipod. Bed really comfortable.
Room - very clean and good amenities Nothing
Location Much too noisy (outside noise) despite being on the fifth floor and no provision for parking nearby
Clean comfortable hotel in excellent location, particularly liked small square with choice of eateries and close proximity of city hall. Nothing comes to mind
staff and clean near the tram which I used every day to have access to the university where I study no changes of sheets and towels every day
Cheap, cheerful and relatively convenient. Not in the best part of the city, but you wouldn't expect that based on the brand and the price.
Nice room, clean, toilet/shower very clean No bath, menu a bit limited
Room not adequately cleaned - carpet had not been efficiently vacuumed, stray human hairs on outside of bed. Breakfast whilst not expensive was of poor quality, especially cooked items.
Value for money and very handy for city centre Poor breakfast facilities ie: if you wanted just coffee and a coissant only , it still cost you as much as a carvery style meal. not everybody wants a "full .english style " .breakfast meal. cafe's aruond the corner will provide one though.
The shower cubicle was hugh and powerful. Towels and toilet paper were of very poor quality.
Room was comfortable and clean and close to the train staition, would recomend hotel to others.
Good value close to event ie ponds forge pool,staff helpful First evening noisy hen party in corridor at 12.45 and again later at 2am,also smoking in corridor and smell coming into room this I dont like as I dont wish my son to have to inhale secondary smoke
very friendly staff, and it is not noisy. no heater, only AC is inside, and breakfast over charged.
Clean, great shower, great room, nice staff, attractive bar, easy to find None
The hotel was easy to find, the staff were inconspicuous but extremely polite and helpful.The room was immaculate, warm without being overpoweringly hot and the bed exceedingly comfortable.The breakfast was of very tasty and piping hot. I have nothing but praise for this hotel it was a delight and I would happily recommend it to my friends.
Excellent menu for dinner - food was fresh, well prepared and well presented. Room well appointed and comfortable. The room was in the annex - the restaurant/bar is in the main hotel and it was necessary to go outside in the ice and snow to access the main building.
I have no complaints what so ever, the hotel was just amazing, the best i have ever stayed in and location brilliant. The most helpful staff ever. Highly recommended.
Great facilities. Very unfriendly, almost rude, check-in receptionist.
The complimentary port in the rooms is a really nice touch, and breakfast was superb. When the fires were lit in the morning my room was filled with the smell of woodsmoke. Not what an asthmatic needs at that hour.
Calm and tranquil environment. Lovely and quiet at night time. Beautiful new clean bathroom. Nice and warm in the room. Reception staff were not very welcoming. Limited selection of cereals and fruit for breakfast.
Friendly helpful staff; excellent food; pleasant comfortable room and facilities; pleasant gardens Hard to find; directions inadequate and map poor.
Restaurant, quiet, comfortable and excellent staff
Everything was. Very good and the rooms and bed was excellent The bar prices were very high
we were late booking in, and there was no fuss about this, also check out was 11-00!! none apply
Good sized room and very clean and tidy
Clean, spacious, comfortable, easy to find, easy to access, easy to park, value for money. Attentive, competent, friendly staff on arrival ( Michelle ) Soap dispensers not too good, hell of a job getting anything out of them.
quiet and peacefull no bar
The Staff were very good My room was freezing cold when I arrived. No heating on.
Allows dogs. Very Friendly staff. Ideal location for my purposes. By 7.30pm the only food in service station was KFC or Burger King
No access to services by car. You are directed back onto Mway
Nice, warm comfortable room , with plenty of space for a cot and refreshments avaialble if required. Free newspaper was nice too. Shame that you can't drive from hotel t service area and the walk to service area is a bit precarious and not well marked out - especially if you have kids or a buggy
easy to find and staff were helpful. Rooms had all that was required The breakfast (in the services building) was not convenient to get to and was poor quality, not at all value for money
Room was clean and comfortable, staff very friendly and helpful and the breakfast tray was on time and had everything one would want. I have stayed here before and the only negative I can think of is that it is a bit confusing to gain access to the hotel if travelling northbound as you have to use a couple of link roads that bring you to the south side of the motorway and then you have to go against the traffic to get into the car park.