The staff were curteous and very helpful. They were particularly helpful when we needed information on locations and phone numbers. We did not have to look for the information ourself. It's location is also perfect for those attending conventions at suntec. Great shopping options within the area without having to go to orchard. There was one day where there was a 'sewer' smell that seemed to pervade the building. I'm not quite sure what the reason behind this was.
I stayed at 1326 and with the view of city lights. Lovely at night and in the morning, view of the pool. The bar is not as good as others that I have experience, no change for last few years. Below standard of Pan Pac
Everything seems more spacious than most of the hotels I have stayed in, giving guests an added sense of relaxation The officer who handed my check-in did not seem to know what she was doing. My guess is that she was new at the job. An apology would go a long way then but none was offered
the central location, the nice room and the view
The ambiance is nice and the service is splendid Swimming pool. Should design to cater for children
Clean and comfortable. 20 minutes from the Airport. Step out the door of the Hotel into the Mall. Nice place. The fridge only had water and gatorade, no soft drinks, beer or snacks. Go to 7-11 in the Mall, half the price too. Music until about midnight can be heard. We were on the 11th floor.
i didn like the location
Everything, it is a very nice hotel!
The hotel is well located, with convenient access to the shopping and business district. The breakfast buffet was reasonable - it was basic, and provided sufficient choice...but I didn't look forward to it. I think that captures my view of the Pan Pacific - it served its purpose well, and that was it. Apart from the size of the hotel, and the quality of service from the staff, the rest of the hotel was rather like a Four Star hotel.
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
harbour view no toothbrush and toothpaste provide until i ask for them
convenient location, considerate service the price is a little bit higher.
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
The attentiveness of the staff and the welcome one receives on arrival.
Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
Convienient , good location and excellent views from windows . Efficient staff .Excellent breakfast for all tastes . Lifts efficient ,no waiting .Underground shopping mall attatched for quick shopping very convienient . No complaints
Wonderful spacious room with king size bed, large marble bathroom with double sinks, tub and separate shower. every morning our we ate at the breakfast buffet, an array of English, Chinese, Japanese and Singaporean favorites, including a personal chef for eggs, an ice cream machine, and plenty of cappuccino or espresso too. Attached to a large shopping mall, and close to the MRT (subway). Nothing, a better value than the Ritz.
Room had great view of city was clean but had to request to move rooms because the first room smelled stale of moldy cigarettes. We were then moved to non smoking and it was worth the inconvenience although the view was less interesting. Staff was aware of stale smell and did help accommodate. Nice bathrooms. Overall architecturally interesting late 80's hotel... Will not return. I am asthmatic so right when we settled in I couldn't stop noticing the stale smell. We also had just landed in SG so tried to check in 30 minutes early and our reservation did not show up until 2 pm. The staff was not the most attentive and the hostess held on to my phone for about 10 minutes.
We stayed in the club room on top floor, it was lovely - had all the facilities we'd expect as well as an amazing view of marina bay incl the new marina bay sands hotel. Enjoyed the cocktail and canape hour too and private dining for breakfast. Would def stay here again. Probably couldn't afford to stay here for too long, as its quite expensive, but worth it for one night of luxury.
staff were helpfull and friendly,the cost of drinks during happy hour from 5pm to 9pm were cheaper than outside bars and overall the hotel was good nothing
the room is spacious no
I was working at the Suntec Convention Centre,so location was primary.Hotel is next to the centre,hence very good. Breakfast was overpriced,and not to my taste
We arrive at 6 30 am,after a night flight ,many hours before the official check in time , the receptionist gave us immediatly a temporary room so we could change and take a shower, until our room get ready.
An amazing 5 star hotel with attentive staff always willing to help. A fab chocolate sweet feast on fridays and saturdays not to be missed. Although the pool unavailable they had ensured that the pan pacific pool could be used.
Only the breakfast Dark hotel, slow service/checkin, old hotel, outdated rooms in poor condition, noicy hotel due to the design of the hotel with. Music from the loby goes straight to the 11th floor inside the room! Old bathrooms.... In short a BAD experience
Great staff and very accommodating. Had a very nice stay. Good breakfast and close to good restaurants abs tons of shopping.
I'm very impressed with the receptionist attitude and service. I think the housekeeping is a little disturbing as they are persistant in asking when can they make up the room.
Plleasant atmosphere, great location. No
my wife was injured before her arrival and the staff rsponded with great care and understanding
The staff were very courteous and helpful. The room facilities were good and clean. My room was at 726, right at the corner. The door does not close well and I have to pay special attention to close the door properly. This is the case for the bathroom door too.
The staff were friendly and approachable, room service was excellent.
The staff were without exception went out of their way to help us make the most of our short break. The hotel facilities themselves were everything we could have wanted. The bed was a little hard for us but that is a personal preference thing.
location, business meeting
The staff seemed very friendly.This place wasn't the 5 star we thought it would be but then again we were in the base price room.Thank you. No not really.
staff were very nice and went out of their way to please us (except manager) our room was not reserved, we checked in just after 3pm (check in started at 2pm) and had requested a king bed - none were available and was offered a twin room, had to stress we wanted a king before one was found for us
Conrad truly lives up to it's name in this location. The hotel is extremely well maintained, the staff is attentive courteous and ready to help, and the amenities more than sufficient for a hotel that caters mostly to business (we were there for leisure). Rooms are spacious (for Asian standards), clean and could find nothing non-functional or a bit off. Hotel provides 2 small bottles of water daily - also available upon request - which is great for taking with you. Towels are plush and the bed linens are veeerrryyy comfortable. There is no external noise in the rooms - not that Singapore is a noisy city like NYC. Even numbered rooms have a slightly better view (of the Sands and Gardens but at an angle) but odd numbered rooms have the fountain view - not bad either. Cannot go wrong with this hotel choice. Nothing not to like really. Conrad Centennial is extremely well run, well maintained and the staff is stupendous.
i like the service of your hotel that taking to the hptel room. i have bing to so many hotel in singapore or out side singapore this kind of service that i have in your hotel keep it up good jod. thank u
Service is perfect
Very courteous and helpful staff at all levels, Excellent tourist (and business) location
The room was very clean and conformable.Also, the hotel has great staff...they are soooo friendly and nice....Thank you NAUMI for the great service. The breakfast was not included...it would be nice if they include it.
offers the usual comforts, with great furnishings ad great toiletries. service is welcoming, extending the usual Loved membership perks to my SLH account. could do with providing late checkout more automatically rather than upon request on the day of departure itself. see above on the late checkout. breakfast has somewhat gone down in quality. actually my suggestion is to provide a salad/dessert buffet spread, with a fixed breakfast set, rather than to try to offer everything on buffet.
the room, the deco, lighting and service. may i have special price as a I am a very good marketing person to tell everyone I knew about your hotel, I LOVE IT!!
I like the decor of my room very much, the Aesop amenities and all other details in the room are nice. This is definitely rated a 5-star hotel. However, if being compared to other 5-star boutique hotels, their service is a little not up to a 5-star standard. People at the reception are not 'friendly' enough.
View by the pool, friendly personel, immediately response on questions and problems, nespresso machine, good big bed, luxe bath, relax atmosphere, design, indirect light None
The staff were exceptional. Our room, a patio suite, was spacious and well designed - loved the addition of a coffeee machine in the room and the location was great - next to Raffles and a short walk to the centre of Singapore.
the hospitality (each days there is many kind of drinks to be provided ) the breakfast is so poor if we compare it to another 5 stars hotels!
The staff were very friendly. The room was spacious and the bathroom excellent, the bed comfortable and the service great. nothing we did not like about the hotel
staff attentive,friendly and professional .very unusual for singapore.room was pure bliss as was the pool. only gripe was that airconditioning temperature could not be individually controlled.based on this probably would not stay again.shame because in every other way this hotel is truly outstanding .
our second stay in a room with Kitchenette would highly recommend
The best I've ever been in. While the physical plant is equalled or exceeded by other fine hotels, the level of service and the attitude of the staff is beyond any other.
At least once in a lifetime you should stay at Raffles it is an experience you will never forget.
The style of the hotel 3 Singapore Slingh for Euro 40.- !!! in the Long Bar - also drink much too sweet
The room and the garden No internet in the room, or the internet line doesn't work
Ambience History People on staff Nothing
The service was wonderful. Our room was absolutely beautiful, and immaculate. The lack of live music at the gazebo / Courtyard bar. It used to make the atmosphere there even more special.
The classical style of this more then 100 year old hotel we liked a lot. Staff was very helpful and nice. The TV is old and not many TV Channels. Rates of the hotel are a bit to high.
We loved everything about Raffles Hotel
It has a sense of history that one cannot get from modern hotels. Excellent service, friendly but professional. Can't think of anything I didn't like
The hotel staff were very attentive. Their club lounge is the best one that we have been too, really worth booking the room for the perks.
1st class Hotel with extremely freindly and helpfull staff.Perfectly positioned for everything Singapore has to offer. Loved the experience and will certainly use this hotel again. Could not find fault with anything. Excelent!
The location, and very pleasant staff
The location is so good. Staff is so helpful, courteous and sensitive. For example, when we asked the staff about the dinner firstly they warned us that the food of the hotel was not halal (islamic) although we didn't mean that.They provide everything in a hotel room that you might need.
Very nice view arround Marina Area and room "51 square meters" dimendions are most impressive indeed. Also their services have been not known as "Ritz-Carlton" for nothing. Actual total charge for hotel accommodation was been slightly different.
Still the one of best in singapore Room, view, art display, staff...
All the staff was perfect and a 5 stars service. I got a room close to the elevators, it was a bit annoying during the night.
The friendly service of all the staff.
bathroom views the airport pick up didnt work, and the booking .com reservation was not available to ritz carlton on arrival
they had an event at the pool saturday night and the entire sunday the pool was closed. reason: glass breakage... which is legitimate.. but only a reason to max close the pool until noon and have it back in safe and clean condition for aster lunch.
clean, good food at restaurants,friendly staff,pool area, room of big size,staff are friendly to my children, close to shopping malls and other points of interest
the service was excelent the rooms are somehow aging,
ease of access to business areas. the food was also very good
The service was amazing! N/A
Service is excellent. Staff is very polite with high responsibility of they duties to be performed in time and in excellent way!!! Breakfast is very nice organized! There is no Café downstairs: first floor or somwhere near Reception area...
It s a business hotel.I stayed one night (Sat/Sun) at a very favorable weekend rate. Superb suite. Pity I couldn't enjoy the luxury longer. Breakfast on Sundays is a disaster. Buffet is very spread out i.e. long ways from one station to another, it is overcrowded (many Singaporeans stay just for this weekend night), long queues everywhere. Singaporeans are very inconsiderate and just elbow you out of the way. 44 S$++ is a bit high for this breakfast which is very average . When I remarked that I do not appreciate breakfast in a 'school canteen' set up, the matter was dealt with without hesitation. It was a very nice gesture. No complaint as my complaint 'breakfast' was dealt with to my satisfaction.
The door satff are excellent and the receptionist Sharon was very good indeed. There are no smoking facilities in the hotel. It's a nice hotel but not great.
The staff was superb in every respect; the food deliscious and the spa was marvelous. A great place to celebrate a special event. Only that we could not stay longer.
The food is terrible. It was wasting money.
The staff are amazing. Cannot do enough to help. Usually addressing us by name (even the porters picked up our name from luggage tags). Waiter changed our dinner order after he noticed us appreciating the dessert at a nearby table, Nothing was too much trouble for any of them. Room perfect, club lounge comfort and food also wonderful. Just cannot say enough how much we loved it. Just there for 2 night stop over but going back for a week's holiday. Almost forgot about the great massage! Heaven.
great location, terrific swimming pool area. the staff seem to be learning on the job. We have to made the same request over and over again and nothing seems to register. For example, we book two rooms, one for our friend is paying for the airport limo transfer. I wrote before arriving that our friend who is staying on the club floor is paying for both trip to and from the airport. When we arrived at the hotel, we tell the concierge the same thing. At check out, the bill is still wrong and this is just one of many examples and we only stayed there for one night!!!
excellent service, first-class facilities
It's in the heart of the city. Mrt, malls and food stall are everywhere. Subway breakfast - they only give you vouchers that you need to claim across the street. The part that i hate is they only give you 3 choices, veggie delight-cold cuts-i forgot the other one. I was really disappointed. Room - small Toilet - super small
Staff were nice and friendly enough to allow us to check in earlier. Locations is good too. Room was absolutely too small and it wasn't as clean as I thought it would be. My partner and I had to kill a cockroach on our first night. It wasn't a pleasant experience.
Close to shopping and lots of eating options nearby. Rooms too small. Bathroom the size of a shower cubicle. Mangaer non existant when tryiny to resolve issues with accommodation and problems encountered.
Amazing location, friendly and helpful staff, neat and clean rooms. I would like to come back on my next trip. No room service and no dining options except the in-house Chinese restaurant.
confortable area Small Entance
The breakfast provided was good and the room was comfortable. The waiting time is too slow and repeated calls to the reception desk were not answered.
Nothing except good location for my business trip. There was no bell service to help with all of my luggage, the is no room service, the charges for internet services was the same as if staying at 5 star hotel, the hotel restaurant was dirty with primarily cheap and smelly Chinese food, the included breakfast was greasy, undercooked bacon and fried egg with beans and hot dog slices. All other guests were dressed as on cheap tours in Singapore.
Price difference between on-line booking rate and actual hotel room rate.
Quite convenient for food, and near to Bugis and Suntec City. Too old thus quite pricey, not much choices for breakfast.
The sumptuous breakfast. No internet connection.
the hotel has the best location. near Suntec Tower Mall, Bugis Junction and a 5 min walk to Bugis MRT station No room services during our stay. Breakfast could be better.
Staff was friendly, helpful and efficient. Hotel was close to transport, shops and foodstalls. Quiet and good value for price paid. None