Pros: Everything was exactly as it should be. Picked up a few minutes before the arranged time the car that was advertised for the price advertised.
12 Jul 2016
Great price great car
Pros: Loved the car and the price!!
20 Sep 2016
worst experience ever!
Cons: I reserved a standard car & when I got there they said they couldn't accommodate What I had reserved. I've rented numerous times from this place. They've definitely lost me as a regular customer. I've switched to Enterprise which gave me outstanding service.
Pros: THe Rav was cute and comfortable with very good gas mileage
Cons: I wish there was a rental facility in Tehachapi, Ca.
25 Jul 2016
Cons: See above.
1 Aug 2016
You get what you pay for
Pros: Friendly staff, car drove well, vehicle availability and business hours fit my needs, allowed me to leave my car in their parking lot (I assumed responsibility) over the two nights I was renting their car (my car's AC went bad).
Cons: Lack of proper staffing lead to an EXTREMELY dirty car. Center console had LOTS of crumbs from the previous renter. There was an empty soda bottle on the back passenger floor. I had to use Windex when I got home to clean the windows of my rental....something that should have been done before I took the keys. The outside of the car looked like it hadn't been washed. From a customer service standpoint, the supervisors/owners should take notice of this review. Yes, I received a good deal via Kayak.com, but I received less than a clean car from this Budget location. The customer in front of me went and looked at their rental car as they were being processed, and came back to the office complaining of a dirty car too. I have rented from Enterprise in the past with an excellent experience every time. But due to lack of proper funds and time, I had to look for the cheapest alternative. If I would give my Enterprise experience a 5, I would give this particular Budget experience a 3. They just need more staff and attention to detail. They need to look at the car from the customer's perspective. Sit in the car. Look at it as a customer. Would they be happy with it, as a customer? But again, if they have the SAME woman who handles the customer rentals AND returns, CLEANING THE CARS on the Sunday morning I returned my car, things are going to be missed. I couldn't believe she was doing both jobs. She was great with customers. But I expected more from that point on.
BEWARE IF YUU TRY TO RETURN EARLY...HIDDEN CHARGES
Pros: The rental process to pick up was easy I was quoted a daily rate of $20.90 for the days requested. I did inquire what happens if I return the car early. I was told by the agent it would be pro-rated. Went merrily on my way. The return was awful experience!!
Cons: Car ran great and met my expectations. However, the customer service on return was not satisfactory. My personal vehicle was ready from repair shop early. I returned rental to Enterprise 1 day early. When I requested the 1 day credit I was told the daily rate changes to $26.95 per day (6 days with 2days free). She suggested that I keep the car for the full original rental. I explained I was told by rental agent on pick up that it would be prorated. She was insistent that they did not owe me any credit and tried numerous ways to get me to pay full amount even though returned 1 day early. NOWHERE in any of the documents that I read, agreed to and signed did it state anything about the rate she was trying to overcharge me. I had already picked up the business card of the manager. I asked to speak to the manager and she said SHE was the manager. So I said "you are the manager Lori McWilliams? " No, she was assistant manager but lied about title. The dispute went round and round for 20 min till my ride appeared and I left totally dissatisfied and, upset .I left message for manager to contact me. The manager did contact me the following day. I emailed her my original agreement contract from Kayak with rate of $20.90 clearly stated. On 10/10 I did receive notice from Lori McWilliams that I would receive credit for the 1 day. Although she was apologetic the whole experience left me with negative feelings towards Enterprise. I will be quite vocal to anyone about this negative experience on social media, better business bureau, YELP and my company (2000+ employees).
10 Oct 2016
A little disappointed
Pros: Quick and friendly service
Cons: Car was not. Dry clean in or out. Rep was not too willing to make note of multiple scratches and dings till I took pictures. Car had less than 1/4 tank of fuel at pickup. Interior wash needed badly overall not very impressive