Pros: The staff was very easy going and polite to work with
Cons: Location - not at the main station but outside across the road and inside a Budget store with no signage for Dollar
10 Oct 2016
Pros: Good car
Cons: Long wait time to pick up car, no spots for drop off in garage upon return
4 Oct 2016
Pros: A dangerous city and I would not rent another vehicle there.
Cons: Pickup location was hard to find, with a small sign at the back of the Hertz office. The vehicle itself was fine.
The rear tire was slashed by thieves while we were driving in a main tourist area of Barcelona. While we were stopped with the flat we were surrounded by the thieves. We called the rental agency, who sent someone to fix the flat, but they didn't notify police. Fortunately the thieves left within 10 or 15 minutes, and there was no violence. On return of the vehicle to the agency, I was charged for the tire, plus a C$100 service charge. I resented paying for the tire, but understand it was part of the insurance waiver; I think the service charge was unfair, given our complete lack of fault in this situation. I also think the agency should have called/notified police, given it was their property at risk, and we were their clients at the time.
Pros: I specifically hired a 4x4 as I was heading to the mountains to ski. I received a jeep Suv that appears to be a 4x4, but was in fact only 2wd. It was also on cheap aftermarket tyres. The vehicle was utterly incapable and could not even make it up an icy road to the accommodation, and later got stuck in a hotel car park. The pick up was delayed by an hour while i waited around too.
I am awaiting a compete refund for this booking.
Cons: Being given a 2wd when I specifically ordered a 4x4
26 Jan 2016
long wait/nice car
Pros: I liked the car. The drop off was fast
Cons: Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.
8 Oct 2016
Pros: Was a little fast
Cons: Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everything
Cons: With the insurance it costed more than the double and they blocked almost the triple from the credit card (they are supposed to return part of them), the employee forgot a number of things like explaining costs or giving the parking ticket and I had to get back to the station to get them, the instructions for drop off were inaccurate especially for finding the gas station (I had to roam by night in the streets of Barcelona).
11 Oct 2016
AFTER A MIX-UP EVERYTHING WENT FINE
Pros: Customer service was excellent
Cons: Our original rental was unacceptable however they made it right without argument.