Pros: Very kind and forthcoming manager there at the Monterey office for Enterprise. He is personable and tries to customise your experience for you. We were early to pickup and the car we requested was not yet available. We were upgraded to a Mustang worth double our rate for only a small increase! This is despite it being a tourist heavy weekend where they could have easily made more money just making us wait.
Cons: The car was in need of a clean but given how busy it was that weekend and the fact it was an upgrade to help us get on our way sooner, I was happy to take it as is.