Pros: customer service was excellent. the counter help was engaging and friendly. wish every car rental experience was like this
20 Nov 2015
Pros: Car selection
Cons: Location of car rental facility
4 Dec 2015
Pros: I didn't know whether to get extra insurance or not on my rental and the woman who checked me out in PVD was SO PATIENT. I kept changing my mind and she wasn't the least bit rude. I also liked how I could pick which compact car in the lot that I could leave with .
4 Jan 2016
The engine behaved like it had 130,000 miles, not
Cons: Not much more to say. We were not confident it would make the Providence to NYC trip (it did), hated the sound of the engine and needed fresh windshield wipers.
26 Aug 2016
Cons: had to return first car as the transmission was bad
27 Aug 2016
Pros: The man that helped me check in at the front desk was very pleasant and helpful. The car I received was not the one I boked on Kayak. It was a similar automobile.
Cons: When I returned the vehicle they tried to blame me for previous damage to the automobile. Shame on me for not taking photos immediately upon pick up.
Pros: The gentlemen who rented to me (I wish I could remember his name) chatted with me at the counter at pickup, was very friendly, and went over the insurance options clearly. Carlos, who drove me home after I finished my rental, was a fascinating guy with a fascinating story, which he shared with me appropriately, at my asking. Amount charged was amount quoted. No problems!
Cons: None to speak of.
26 Sep 2016
Good but No cameras
Pros: In good working order and clean (no smoke smell is most important to me). Pickup and drop off were easy; staff were friendly and helpful.
Cons: A bigger car than I wanted and it was hard to get used to especially without a backup camera or proximity sensors. Not a big deal, but would have been a nicer feature than the extra room.
Pros: Pickup and drop off was very easy,very clean and nice car for a ride.good customer service too
Cons: I founded it a little expensive with the insurance
12 Oct 2016
Pros: Car was ready
Cons: Car was disgusting dirty
17 Oct 2016
Worst car rental of my life!
Pros: The guy at check-in was courteous, pleasant, and helpful. The woman that assisted me with the fiasco of check-out was nice and polite, helping me in any way she was able.
Cons: There was no one present to move cars into the lot at checkout! The drop off area was completely overflowing, leaving no space to pull in and leave my car. I drove to and then back out of Car Return area 6 times before being barely able to drop off car. I missed my scheduled flight, ending up with a 7 hour delay as well as rearranging my established pick up at my destination. By the time I arrived, I had lost a day of my vacation as well as having to forego previous time spent with family ...the whole reason I was on vacation!
17 Oct 2016
Pros: Car was newer, clean and useful overall. The size worked well for my purpose, and was comfortable.
Cons: Too much paperwork at the desk after completing all online; car wasn't ready at scheduled time, and had to find someone to locate; upon returning no one available to check out - had to go to the office to finish (though no sign stating this)?
Cons: The cost of renting the car for one week during a time when demand for rental cars typically is relativelt slack.
27 Sep 2016
Cons: Was charged more than $200 over what I was quoted. I will avoid Enterprise and carrentals.com in the future
11 Oct 2016
Cons: 30-minute delay in picking up car
15 Oct 2016
Cons: Our pickup was unexpected because we were at the wrong location. If you fly into Providence, RI, you won't pickup your car at the Providence, RI location. There is a separate location in Warwick, RI that is attached to the airport.
24 Oct 2016
A great experience
Pros: Problem free.Clean and reliable vehicle.Fast and courteous service.Will rent from Enterprise again.
Cons: I didn't realize it until I had left the highway that the car reeked of cigarette smoke. Rental locations near my destination were inconvenient and the day I would have been able to switch vehicles, they were closed. When I returned the car, all they would do for me is give me a $10 discount on my next rental. I am allergic to cigarette smoke and was travelling with small children. We had to borrow a family member's car for our stay and only used the rental to drive 1 hour 15 minutes to and from the airport. I'm very disappointed Budget did not do the right thing.
14 Sep 2016
Great price great service
Pros: Once I contacted budget, they were super helpful about making sure I got the car from their downtown location but was able to return it at the airport location without additional cost. Budget, both the local office I went to on Eddy street, and the national location I called when I was fixing my reservation, went above and beyond to make sure I got the best rate and the car and arrangements that I needed.
Cons: It's not budget's fault, but the KAYAK site included rates and results different from what I was searching for. I was very specific that I wanted to pick up and return at the Providence airport (TF GREEN) ONLY, but I kept getting not only BOSTON LOGAN airport rentals in my search result, but also pricing for various locations all over Providence. That turned out to be so much cheaper in the long run ($145 vs $400, total) and that's peachy, but I only figured that out AFTER I already made the reservation. So, it all came out ok in the end, but it felt disconcerting and a little misleading/difficult to navigate.
25 Sep 2016
Cons: Forced to use a smoking car. Employee at pick up location very rude.
Cons: Scott, the man at the desk, overcharged me and when I pointed out that it was a 2 day rental, not 3, he absolutely refused to fix the problem. He was horrible, very rude, making me wrong. I had my service dog with me & he yelled at me about her. The man should not be around customers.